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Reviews of Beach Break Resort

3 out of 5
Beach Break Resort
200m South of the Muni of Jaco Beach, Jaco, Puntarenas

Reviews

7.6

Good

Rating 10 - Excellent. 257 out of 894 reviews" "
Rating 8 - Good. 340 out of 894 reviews" "
Rating 6 - Okay. 166 out of 894 reviews" "
Rating 4 - Poor. 90 out of 894 reviews" "
Rating 2 - Terrible. 41 out of 894 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

morayma B

Travelled with family and small children
Son muy amables
Stayed 6 nights in Apr 2024

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

william

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
The Motel was right on the beach with a great restaurant next door. Our room was large with good lighting. The staff was very courteous and helpful.
Stayed 4 nights in Mar 2024

8/10 Good

Ravi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Mar 2024
Response from shannon on Mar 13, 2024
GRACIAS!!!

6/10 Okay

JOHNY

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from shannon on Mar 13, 2024
Thank you for your review!

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luis Diego with security was effusively polite and professional during our late check in. Don Leo ( the daytime guard ) was also very humble and kind. A great stay!
Stayed 1 night in Mar 2024
Response from shannon on Mar 7, 2024
Thank you so much for this fabulous review!! I hope you can return to us again !:)

8/10 Good

lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The ocean and pools were needed as it’s very warm here. It’s a great location, right on the beach!
Stayed 2 nights in Mar 2024
Response from shannon on Mar 7, 2024
Thank you so much for this great review!!!

10/10 Excellent

Donald

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I loved that you walk right out onto the beach. Very quiet area, 3 pools. Although there is no restaurant or bat, Le Point restaurant is across from the hotel and had the best drinks and food for great prices. Ill be back for sure.
Stayed 2 nights in Feb 2024
Response from shannon on Mar 7, 2024
THANK YOU!!!!

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from shannon on Mar 7, 2024
Gracias_ Visit again soon !!!

8/10 Good

Robert

Liked: Amenities
Beautiful property just wish they had a bar
Stayed 6 nights in Feb 2024
Response from shannon on Mar 7, 2024
Thank you for the great review !!

8/10 Good

Amy, Millbrae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location right on the beach, and SUCH a cute property! Very clean, and the staff was super-friendly -- especially Nina, who helped us with everything. Only downside is NO food or drink on the property, not even a mini mart to buy water bottles or snacks. Such a shame! Also a shame that the swim up pool bar and outdoor cafe seem to be permanently closed. If those were open, this would be the PERFECT stay!
Stayed 3 nights in Feb 2024
Response from shannon on Mar 13, 2024
Thank you so much for the great response!! Visit us again. !!

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service
Nice property, an easy walk to town and local restaurants/ shops. Many cheap restaurants with authentic food too. Our room didn’t have a fridge, to be fair we should have properly read through the descriptions but fridges in hotels are standard where we’re from so we never really considered it wouldn’t be there. The AC took a bit to cool down but once it was cold it stayed cold. They were doing maintenance/ upkeep while we visited. Landscapers were out putting down sod, planting flowers etc, sprinklers were on. They were also painting some areas and had some new pool furniture being set up while we were there. Clearly they are maintaining the property and overall it looked good. We’d be interested to come back in a few years to see how it all looks and all the updates they completed. There was a sign in the room about how housekeeping only came every second day, which we were fine with; however, we were there for 4 days and they didn’t come once.
Stayed 4 nights in Jan 2024
Response from shannon on Feb 8, 2024
Thank you so much for this review!! we are working very hard on constantly updating the property. I am disappointed to hear housekeeping did not attend to your room on the 3rd night as this is our policy. Next time we will be a 5 out of 5... see you in the future:)

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from shannon on Feb 8, 2024
thank you please return soon !!

4/10 Poor

Mauricio

Travelled with family
Disliked: Staff & service, room comfort
Necesitan mejorar el servicio y ofrecer facilidades para alimentación. Tienen muchas prohibiciones y tienen el espacio en el hotel para ofrecer venta de bebidas o alimentos preparados . Y permitir cocinar algo pequeño en las habitaciones
Stayed 1 night in Dec 2023
Response from shannon on Feb 8, 2024
Gracias Mauricio!!! Hope to see you again soon !!:)

10/10 Excellent

Jeannie

Liked: Property conditions & facilities
Disliked: Amenities
Someone took my clothes and they didn't give them back.
Stayed 1 night in Jan 2024
Response from shannon on Feb 8, 2024
thank you for this great score, I was not informed of anything missing you can contact us via the reservations department to see if we can help you. Thank you

10/10 Excellent

Dominique, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from shannon on Feb 8, 2024
Gracias!!!

8/10 Good

Peter

Travelled with family
Liked: Room comfort
Disliked: Staff & service
A Nightmare Experience with Expedia and Hotels.com
I recently had the misfortune of booking two hotels through Expedia and Hotels.com for a family trip, and the experience was nothing short of a nightmare. Despite booking two rooms for four people, they claimed to have only one room available. Although I was traveling with my sister and her child, the situation was far from ideal. The next day, despite handing in passports for both rooms, I discovered that the second room for my sister had never been checked in. Contacting Expedia for assistance proved futile, as they washed their hands of the matter, leaving me wondering what exactly they do for their significant cut of room fees. The lack of support and resolution from Expedia and Hotels.com has left me deeply dissatisfied and questioning their commitment to consumer protection, especially when it comes to international travel. In summary, my experience with Expedia and Hotels.com was marred by safety concerns, booking errors, and an utter lack of support when seeking refunds. I strongly caution fellow travelers to think twice before entrusting their accommodation arrangements to these platforms, as my ordeal raises serious doubts about their commitment to customer satisfaction and safety.
Stayed 5 nights in Dec 2023
Response from shannon on Feb 8, 2024
Peter, I am truely sorry you had a bad experience with the Expedia platform. It was Christmas week, the business of the year, and somehow your reservation for the second room was not confirmed due to an incorrect credit card input. This was out of our control but I do recall we did help you make it all work out with the one room you received.

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from shannon on Feb 8, 2024
Carlos, I do belive you are part of Peters's reservation we are so sorry for the inconvenience the platform caused you, please reach out to me directly to explain this inconvenience. shannon@bbrjcr.com

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from shannon on Feb 8, 2024
Gracias!! Please return to us again !!!

6/10 Okay

Napoleon

Stayed 1 night in Dec 2023
Response from shannon on Feb 8, 2024
Gracias, please return to us, I promise to get your next visit to a 5 out of 5 with the hotel improvements with new management!!:)

2/10 Terrible

jesse

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Didn’t stay at property, after diving by and see the property and area I would feel safe at that area.
Stayed 1 night in Oct 2023

2/10 Terrible

Yendry

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
No restaurant anymore and general the hotel is not what is used to be. Very disappointed
Stayed 1 night in Sep 2023
Response from shannon on Oct 23, 2023
Hi Yendry, I'm so sorry you were not happy with the new vision of our hotel. After the pandemic, we have decided to support our community restaurants as our town is only 1 mile long, a short walk to many culinary options:)

10/10 Excellent

Phoenix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area with friendly helpful staff.
Stayed 6 nights in Sep 2023
Response from shannon on Oct 23, 2023
thank you for this great review! please see us again!:)

10/10 Excellent

Celia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is a few steps away from the hotel rooms. No need to drive or walk far. You are literally on the beach once you leave the property. The hotel grounds are quaint with a Costa Rican flare. There is abundant vegetation all around. We saw macaws fly while in the pool in the evening. It was quite a view!! The hotel does not provide food services; however, they provide express service if you need anything from the grocery store, pharmacy, or restaurants. We drove into Jaco where you find a variety of restaurants, bars, bakeries, shops, and even a karaoke bar. Staff at the hotel were friendly and treated us like family. It is the slow season in CR now so it was quiet at the hotel. We did see other guests that were there for surfing and yoga. We were told the hotel is busier in high season so plan ahead. The hotel is rated as a three star hotel, however, the easy access to beach, within a few feet from the rooms, made it an unforgettable experience worth our time and money. We are definitely going back!
Stayed 2 nights in Sep 2023
Response from shannon on Oct 23, 2023
thank you for this great review! please see us again!:)

10/10 Excellent

ELIAS F

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, location and quiet stay
Great stay at BBR. Very clean; by the beach; and very attentive staff, specially Yurgen Araya and Junior at the Reception. Staff is welcoming. Great location near everything. Main Street with great restaurants and bars is just few blocks away. The only negative thing is that after the pandemic they closed their onsite food and drink services. So, if you want something you either grab it yourself or order delivery.
By the smaller pools.
Stayed 2 nights in Sep 2023
Response from shannon on Sep 27, 2023
thank you so much for this fabulous review!! Please come back & see us again!:)

4/10 Poor

Lance

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Water stains in toilet and sink and roaches
Stayed 1 night in Aug 2023

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is located right on the beach, with easy access. Rooms are comfortable and clean and the AC is incredible. However, the beach is very popular with locals and is a little crowded. And be aware there is no food or ice available on the premises. All in all, a good stay.
Stayed 1 night in Jul 2023
Response from shannon on Jul 27, 2023
Thank you for this great review!! we hope to see you again!!

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I was very happy with our stay at Beach Break Resort. The property is on the south end of the beach which made for a more private experience and yet close to town. There were many employees around to ensure a good experience. The one thing I think they could do to help other guests have a wonderful experience is to help book trips.
Response from shannon on Jul 27, 2023
Thank you for this review, we have decided to feed the community our tours to help support local businesses. I hope the staff pointed you in the right direction on tours & fun in the sun !!

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at Beach Break was great! The property is really pretty and within walking distance to the main shopping/dining area of Jaco. The pools were also a great addition when the ocean was too rough to swim. The only downside was we had issues with the wifi connection in our room. The staff were very friendly and helpful in getting it fixed and troubleshooting but we had spotty wifi the whole time during our stay. If you are not relying on the property wifi then no issues at all!
Stayed 5 nights in Jul 2023
Response from shannnon on Jul 27, 2023
Thank you for this great review!! we continue to update and improve our wifi on the property. please come see us again !!

10/10 Excellent

Pia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from shannon on Jul 27, 2023
Gracias!!!

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
nice and clean hotel but no where to get coffee in the morning hard to find food options close by
Stayed 6 nights in Jun 2023
Response from shannon on Jun 30, 2023
thank you so much for the great response:)

4/10 Poor

MOHAMED CHEDLY

Stayed 1 night in Jun 2023
Response from shannon on Jul 15, 2023
I hope you can contact me directly to let me know how we can improve our facilities for future guests.

2/10 Terrible

INDRA

Stayed 2 nights in Jun 2023

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in May 2023
Response from shannon on Jun 12, 2023
thank you for this review. We hope to see you again and will strive to get a 5 out of 5 !Shannon

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
My time at beach break was filled with peace, beauty, self love and so much more. I will stay at Beach Break again and again and hope to bring my children with me next time! Pura Vida!
Stayed 8 nights in May 2023
Response from shannon on Jun 13, 2023
thank you for this great review!! please come back & see us again!!! Shannon

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I dont like it because the hotel no has restsurant or bar not even a soda machine
Stayed 1 night in Apr 2023
Response from shannon on Jun 12, 2023
Gracias. we hope you enjoyed your stay!! please return to see us again Shannon

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service
What a fantastic stay!
Stayed 7 nights in Apr 2023
Response from shannon on Jun 12, 2023
thank you, Brian!!! Please return!!!Shannon

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness
It was right on beach, no bar or restaurant and dated but clean
Stayed 4 nights in Apr 2023
Response from shannon on Jun 12, 2023
thank you very much !Shannon

8/10 Good

Abhishek

Stayed 1 night in Apr 2023
Response from shannon on Jun 13, 2023
Thank you Abhishek!! we hope you had a great trip!!!

10/10 Excellent

Ismael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, beautiful gardens!
Stayed 4 nights in Apr 2023

10/10 Excellent

Daniel

Liked: Staff & service
Stayed 1 night in Apr 2023

10/10 Excellent

Sheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely wonderful to walk straight out on the beach in the morning to watch the sunrise.
Stayed 2 nights in Feb 2023
Response from shannon on Mar 30, 2023
Gracias!!

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place,big comfortable rooms, awesome location, would not stay anywhere else in Jaco!
Stayed 1 night in Feb 2023
Response from shannon on Mar 30, 2023
thank you

10/10 Excellent

Bryan, Thunder Bay

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Was better pre pandemic
Stayed 2 nights in Feb 2023
Response from shannon on Mar 30, 2023
thank you

10/10 Excellent

Gordon

Stayed 2 nights in Dec 2022

8/10 Good

nick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This place is truly amazing! I am definitely curious to how this resort looks during dry season.
Stayed 5 nights in Aug 2022
Response from Ana on Sep 6, 2022
thanks so much for you review. we will be happy to see you soon

6/10 Okay

Luis

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Poor customer service.
Stayed 2 nights in Jul 2022

8/10 Good

Elizabeth

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2022

2/10 Terrible

Mario

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There is nothing we liked. The room was filthy, bedsheets were dirty, the sink water was brown, mold in the bathroom. We planned to stay a week at the hotel but instead we got a room at the Oceano hotel. I asked for a receipt that we checked out and they denied the request. Orbitz should be ashamed of promoting this hotel on their site. The so called resort didn’t have a bar, restaurant and pool was unclean. Orbitz should remove this hotel from their site.
Stayed 6 nights in Jul 2022

8/10 Good

Vincent

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2022