Ratings based on 2 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
2.5 Service & staff
4.5 Room comfort
3.0 Hotel condition
They paid and stayed.
for Everyoneby Tobi from Los Angeles, CA, USA
Not what we expectedPosted 27-Dec-2012
Pros: Free yoga class. Waiter was very nice and helpful.
Cons: Hotel was not fully operational -- no real spa, jacuzzi didn't heat, no other guests
Location: It's a gated park like setting in a not particularly nice neighborhood about 2KM from Jaco. It is certainly quiet.
We were disappointed. Clean, but lacked luster. We were there at Christmas. No decorations. The place was deserted. Missed opportunity to treat us to a room upgrade -- instead we paid full fare including $25 per kid extra per night. They turned on the pool waterfall just when we went to the pool. Jacuzzi didn't heat at all. The "spa" didn't really exist. If you wanted a treatment, they'd bring someone in from town. The Jaco area was a big let down and part of our disappointment with the hotel. No real reason to stay in Jaco except maybe for proximity to San Jose airport on your first or last night in the country. HIGHLY RECOMMEND staying in or near Manuel Antonio which has so much more to offer in terms of wildlife viewing, attractive beaches and views. We found there to be plenty of hotels in all price ranges right in Manuel Antonio.
for Everyoneby Tresi from Mount Airy, MD
Beautiful hotel, but appears to be run poorly.Posted 7-Apr-2012
Pros: Nice grounds, room clean
Cons: No staff presence to assist with needs, etc
Location: Outside of jaco
After we checked in the front desk clerk left about 1 hour later. No phones in rooms. No one to contact for more towels, etc ... In morning went to restaurant for included breakfast at 7:15 (supposed to open at 7). Kitchen not open, no one at front desk, etc. when we did finally get breakfast around 8 waiter very nice. Overall, just poor efficiency and disorganized. Hotel beautiful! We stayed in arenal and manual Antonio and staff was more present and available. Just a let down after these amazing hotels...