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Reviews of La Quinta Inn & Suites by Wyndham Jacksonville Mandarin

2.5 out of 5
La Quinta Inn & Suites by Wyndham Jacksonville Mandarin
3199 Hartley Rd, Jacksonville, FL

Reviews

6.8
Rating 10 - Excellent. 42 out of 177 reviews" "
Rating 8 - Good. 54 out of 177 reviews" "
Rating 6 - Okay. 35 out of 177 reviews" "
Rating 4 - Poor. 25 out of 177 reviews" "
Rating 2 - Terrible. 21 out of 177 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel closed when stay was booked - no one told u
Room was booked and the hotel was closed for renovation at the time it was booked. We were not advised and arrived at the closed hotel.
Stayed 1 night in Jul 2021

2/10 Terrible

Darilynn

Travelled with family
Was not allowed to check in Told there was a flood No compensation
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flooded hotel
Unfortunately, it wasn't a good experience for my children. MY children stay there for 3 nights and on the 4th night (6 night reservation), I received a call from the hotel (because I was the one who paid and reserved) to let my kids know that they need to pick up their belongings because the hotel got flooded so everybody needs to evacuate and no one can sleep there that night and for the next 2 weeks. The hotel should have provided a place for their guest to move in but, it wasn't the case. Instead I was told to contact hotel.com about it since I booked through them. I rich out to hotel.com for help but was not able to speak with a real person. Since the timing wasn't right, my kids have to spend a night on a car till the next day. They were able to find a place to stay for their remaining days. So I'm calling the la quinta inn & suites manager that you should provide your guest a place to stay when they have to evacuate or in times of emergency. For hotel.com, your customer service is very terrible, no real person to help in times like this. Can you imagine all the trouble my kids had been through for sleep in a car?
Stayed 6 nights in Jul 2021

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The outside of hotel looked super nice. As soon as I got inside I discovered that the outside of the hotel was the only thing that was nice. I’ve stayed in plenty of hotels across multiple states across the United States and this is by far the worst. There were “maintenance” workers in my room on 3 different occasions during my stay. Yes you read that right, maintenance workers. They felt the need to come in and fix my air conditioning WHILE im staying there without my permission and with all of my valuables in plain sight. The second time maintenance left some tool in my room and then came back later asking for it. The last time they told me they had to come in and steam my carpets WHILE IM STAYING THERE????? I kept declining their offer and they threatened to kick me out, which was crazy. I’ll never EVER EVER stay here again.
Stayed 4 nights in Jul 2021

4/10 Poor

Dave

Travelled with family
Disliked: Staff & service
Not pleased
We stayed a total of 4 night's... the room key was deactivated everyday.. so i had to get a new key everyday... the elevator broke for a brief time... nothing offered for breakfast... and then they charged my cc twice for the same stay...
Stayed 4 nights in Jul 2021
Response from KASH on Jul 21, 2021
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jacksonville Mandarin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we did not meet your expectation and you did not have a pleasant stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great!
Stayed 9 nights in Jul 2021
Response from KASH on Jul 21, 2021
we appreciate your feedback, looking forward to see you next time.

6/10 Okay

Fernando

Liked: Staff & service
Not soo good this go around
Over all i've stayed before and it was great next round was just okay ... I leave out why ...just one of the stays ...i'll tey again to determine if i ever come back again !
Stayed 4 nights in Jul 2021
Response from KASH on Jul 21, 2021
we appreciate your feedback, looking forward to see you next time.

8/10 Good

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place. Parking was a bit limited while we were there because the hotel was redoing their asphalt in sections.
Stayed 1 night in Jul 2021
Response from KASH on Jul 21, 2021
we appreciate your feedback, looking for to see you next time.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
I did not like the carpet condition.
Stayed 1 night in Jul 2021
Response from KASH on Jul 21, 2021
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jacksonville Mandarin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we did not meet your expectation and you did not have a pleasant stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Old, dingy
Stayed 4 nights in Jul 2021
Response from KASH on Jul 21, 2021
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jacksonville Mandarin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we did not meet your expectation and you did not have a pleasant stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,

8/10 Good

Elijah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from KASH on Jul 21, 2021
thank you for your time, we appreciate your feedback, looking forward to see you next time.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
It was ok. Left sign on door to not be disturbed. When we came back to our room, we noticed someone had been in there. Nothing was missing, but we felt our privacy was invaded when asked not to. Clerk who checked us in seemed nice until she mentioned smoking.
Stayed 2 nights in Jul 2021
Response from KASH on Jul 21, 2021
we appreciate your feedback, looking forward to see you next time.

4/10 Poor

Verified traveller

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
This survey wouldn't initially add anything. This hotel was not clean anywhere outside of the room... Lobby, elevators, hallways, stairs, walls. Room Doors recently painted signs which made me wonder what condition they were in before painted.
Stayed 1 night in Jun 2021
Response from Kash on Jul 3, 2021
We are sorry to hear about your experience with us we will make sure our team members get proper training to improve in those area to make sure your next visit goes better. Thank you for your feedback

6/10 Okay

Amber

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from gm on Jun 30, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

6/10 Okay

Brenda

Travelled with family
Liked: Cleanliness
Satisfied With Room
It Was ok it just the Queen Beds was smaller than usual, couldn’t get many good channels on TV & latch on door didn’t let us use it to walk outside for a minute
Stayed 1 night in Jun 2021
Response from gm on Jun 30, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
No frills here, just the basics: Clean room, comfortable beds, attentive front-desk staff. Nothing great about the 'breakfast", juice machine not working, but coffee plentiful and hot.
Stayed 1 night in Jun 2021
Response from GM on Jun 23, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

8/10 Good

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from GM on Jun 16, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2021
Response from gm on Jun 30, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great choice
Hot water ran out other than that great stay
Stayed 1 night in Jun 2021
Response from GM on Jun 16, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not worth the stay!
It’s very run down and smells like cigarettes.
Stayed 2 nights in Jun 2021
Response from GM on Jun 14, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

8/10 Good

Roy

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2021
Response from GM on Jun 14, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

4/10 Poor

Reginal

Travelled with family
Disliked: Property conditions & facilities
A K9 hotel. I didn’t know I was staying at the dog pound... This hotel is Old out dated needing renovation. Bum outside drinking beer looking at my daughter crazy almost caught a case.
Stayed 1 night in Jun 2021
Response from GM on Jun 8, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from GM on Jun 8, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was nice and quiet.
Stayed 1 night in Jun 2021
Response from GM on Jun 3, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
I was disappointed with this property, room had bad smell, room dirty, “breakfast “? It was none, just coffee and juice. Also, no housekeeping, really?? I took my own garbage.
Stayed 1 night in May 2021
Response from GM on Jun 3, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

6/10 Okay

Verified traveller

Stayed May 29-31, no Housekeeping service. Internet down Monday morning, bill was supposed to be sent by email but I have not received it yet. Upon check-in I was told about breakfast, I did not see any being served in the designated area in the two days that I was there. I have stayed numerous time at LaQuintas properties and never had an issue before but this time that was not the case. It seemed to me that they were not prepared for the Memorial Day weekend. Property not well kept and understaffed.
Stayed 1 night in May 2021
Response from GM on Jun 3, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

10/10 Excellent

Chastity

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and pet friendly
Stayed 2 nights in May 2021
Response from GM on Jun 3, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
They are racist and my computer is missing
Stayed 2 nights in May 2021
Response from GM on May 24, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from GM on May 12, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Amenities
When I arrived for a weekend of swimming with my grandchildren, a sign on the counter stated the pool was closed for chemical balancing but should be open by Friday, May 7. Since it was nearly 5:00 pm on Friday, I inquired if the pool was open. I was told not yet, and no one could tell me that it would open for the weekend. I was also informed that there was no hot breakfast, as was shown and reviewed on website. I turned around and went elsewhere, as it would be pointless to stay, if we couldn't swim, as that was my Mother's Day treat for myself.
Stayed 3 nights in May 2021
Response from GM on May 11, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

8/10 Good

Andrea

Stayed 2 nights in May 2021
Response from GM on May 24, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

8/10 Good

Verified traveller

Stayed 1 night in May 2021
Response from GM on May 24, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value. Convenient. I will return.
Stayed 1 night in May 2021
Response from GM on May 11, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021
Response from GM on May 11, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

4/10 Poor

Matt

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from GM on May 11, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly, everything worked.
Stayed 1 night in May 2021
Response from GM on May 3, 2021
Thank you for taking the time to review our hotel. We are pleased to have received a 5 out of 5 review and that you enjoyed your stay with us! We look forward to seeing you again sometime soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2021
Response from GM on May 11, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

4/10 Poor

Rachael

Travelled with family
Disliked: Cleanliness, room comfort
Barely a 2 star hotel
I am very unhappy about the fact that i stated in a SMOKING room for my first 2 nights when i reserved a non smoking room. Someone clearly smoked in the non-smoking room i was assigned , and when i called the front desk, i was told "sorry, people don't listen, they were charged a $250 cleaning fee. Do you want an air freshener ? We dont have any rooms available". I slept HORRIBLY, i couldn't breathe, i was up all night coughing. Why did I have to pay for those two BS nights?? Also, what kind of cleaning is really being done? Why charge the fee to "clean" the mess, but then i can still be so uncomfortable. I would not stay here again.
Stayed 4 nights in Apr 2021
Response from GM on Apr 30, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

4/10 Poor

Carol

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room smelled really bad
Stayed 1 night in Apr 2021
Response from GM on Apr 26, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

6/10 Okay

Lindsey

Travelled with family
Stayed 1 night in Apr 2021
Response from GM on Apr 26, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property needs a serious update. The smell was horrible. Horrible enough that I couldn't eat in the room. They did clean but when you clean something that's old its no use.
Stayed 2 nights in Apr 2021
Response from GM on Apr 20, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

8/10 Good

Calvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from GM on Apr 20, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

4/10 Poor

Beatriz

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from GM on Apr 20, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

4/10 Poor

Larry

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Rundown
Somewhat rundown - bathtub stained terribly
Stayed 1 night in Apr 2021
Response from GM on Apr 20, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from GM on Apr 20, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wrost hotel ever!
Stayed 1 night in Apr 2021
Response from GM on Apr 5, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean facility, quiet room, comfortable bed. Staff were friendly and followed covid protocol.
Stayed 1 night in Apr 2021
Response from GM on Apr 5, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. We are pleased to have received a 10 of 10 review and hope that you'll visit us again sometime soon!

8/10 Good

richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from GM on Apr 1, 2021
Thank you for taking the time to review our hotel. We are pleased to have received a 8 out of 10 review! We look forward to seeing you again sometime soon!

2/10 Terrible

Sheila

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel
Check in was at 4pm. Got there at 6:15pm and our room wasn’t ready. The lobby floors and hallways were dirty. The carpets inside the tools were stained. It was one of the worst hotels we’ve stayed at and will never stay at a La Quinta ever again.
Stayed 1 night in Mar 2021
Response from GM on Mar 29, 2021
Thanks for taking the time to write about your experiences at our Jacksonville – Mandarin La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.