Interior

Reviews of Jax Inn

2.5 out of 5
Jax Inn
460 Lane Ave South, Jacksonville, FL

Reviews

5.6
Rating 10 - Excellent. 21 out of 169 reviews" "
Rating 8 - Good. 34 out of 169 reviews" "
Rating 6 - Okay. 39 out of 169 reviews" "
Rating 4 - Poor. 32 out of 169 reviews" "
Rating 2 - Terrible. 43 out of 169 reviews" "

5.6/10

Cleanliness

6.2/10

Staff & service

3.6/10

Amenities

5.2/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Africa

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty & Noisy hotel manager very rude and nasty should be shut down !!!!
Stayed 4 nights in Feb 2024

10/10 Excellent

Celine

Stayed 1 night in Jan 2024

10/10 Excellent

Celine

Stayed 1 night in Jan 2024

10/10 Excellent

Celine

Business traveller
Liked: Cleanliness, amenities
Ergxsb
Stayed 1 night in Jan 2024

2/10 Terrible

Julian

Stayed 1 night in Dec 2023

2/10 Terrible

nikola

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Doesn't meet basic sanitary standards. Everything is very dirty, roaches in bathroom, bed bugs in beds. Ended up sleeping in a truck, front desk wouldn't refund me
Stayed 1 night in Oct 2023

2/10 Terrible

Pam

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely horrible place to stay!
Stayed 2 nights in Oct 2023

10/10 Excellent

Sallie

Stayed 2 nights in Sep 2023

2/10 Terrible

Pedro

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Clinton

Business traveller
Liked: Cleanliness, property conditions & facilities
I'm still waiting on my 20 refund
Stayed 2 nights in Jul 2023

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was roscher r in the room lots of them ask for refund had to sleep in my car with 3 disabled kids had no were to pee ran out of gas cuz I sept add all my mom in the room so nw I am honeless
Stayed 1 night in Jul 2023

2/10 Terrible

Edgar

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Please return the money. I couldn't stop there and for a minute everything was in a terrible state. There is a mess and dirty everywhere from the three rooms that I was shown, the air conditioners did not work and there was nothing in the rooms from the declared one (towel, refrigerator, microwave, etc.)
Stayed 2 nights in Jun 2023

2/10 Terrible

gustavo

Stayed 2 nights in Jun 2023

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst experience ever. Dirty hotel room. Burn holes on comforters. No fitted sheet on beds. Hotel staff took forever to check me in . People just loitering on the stairs and hallways. I did not feel safe and had no other choice but to check out after a few hours .
Stayed 1 night in Jun 2023

6/10 Okay

LAVONIA

Business traveller
Disliked: Property conditions & facilities
This was for a quick truck repair trip but the service has definitely declined.
Stayed 1 night in Jun 2021

6/10 Okay

Stefanie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2021

2/10 Terrible

Bradley

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dirty
Room was not clean. Smelled bad. If not so late getting in i would have found another
Stayed 1 night in Nov 2020
Response from -Management on Dec 26, 2020
We sincerely apologize that the room was not up to your standards, We will be using this statement in the future to better our standards.

2/10 Terrible

Tanshay

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poorly managed
Roaches on the floor bathroom poorly cleaned one soap no amenities u was harassed about smoking in the room and i didn’t
Stayed 1 night in Sep 2020

8/10 Good

Demetrius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from -Management on Sep 29, 2020
We greatly appreciate your feedback! We hope to see you again!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Clean rooms nice beds
Stayed 1 night in Sep 2020
Response from -Management on Sep 29, 2020
We greatly appreciate your feedback! We hope to see you again!

2/10 Terrible

Leah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unhappy
I was charged times once on card one time cash. Hotel was disgusting drig activities bar customer service.
Stayed 1 night in Apr 2020
Response from -General Manager on May 2, 2020
We sincerely apologize that your stay wasn't the experience that we strive for.

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
I have been over charge and i cancel the reservations not aure why no one has updated my account or i havent heard back but i will be reaching out today regarding my reaervations i been cancel
Stayed 1 night in Feb 2020
Response from -Management on Feb 9, 2020
We sincerely apologize that your stay was anything less than desirable, we will be addressing this directly!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from -General Manager on Nov 14, 2019
We greatly appreciate your feedback, it helps us grow! We hope to have another chance to make your stay "Just Right"!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will never stay at this property myself and would never suggest this property to any one I know. The staff including management needs training in customer service. The clerk reacted to me like we were on the street corner but then here comes the manager which was no better, she made the situation worse. Im over it now, was pretty upset, but I paid the price, lost 60 bucks, sad thing is im the customer the one contributing to thier paycheck and they treated me like crap. Maybe thier checks should reflect -60 dollars so we all learn a lesson. Lol. Doubt that happens. No worries its obvious they dont need my business.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Modern and clean room. They met my rewuirement for 1st floor. Ice machine good. Coffee good.
Stayed 4 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities
Like-price Dislike-Dirty, smell, and Breakfast food was awlfull plus morning staff.
Stayed 1 night in Jan 2019

8/10 Good

Tabatha, Elkhart, In

Liked: Cleanliness, staff & service, room comfort
Hotel close to our family reunion
It was ok but had one man ask me can he pay me to take shower....what the he'll*%#.... Plus was told that the hotel had 11 over dose last month before we got there..
Stayed 3 nights in Jun 2018
Response from -Management on Jul 8, 2018
We greatly appreciate your feedback, We hope to see you again soon!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
easy access to downtown
basic, budget hotel, nothing fancy, but comfortable. wifi a little iffy
Stayed 4 nights in Apr 2018
Response from -Management on Jun 30, 2018
We greatly appreciate your feedback, We hope to see you again soon!

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay stay
Everything except the internet was fine, Stayed 2 nights 1st night internet was spotty at best and completly out the 2nd night.
Stayed 2 nights in Jun 2018
Response from -Management on Jun 24, 2018
We greatly appreciate your feedback! We have since taken care of the internet issue! We hope to see you again!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Friendly
Restful
Stayed 2 nights in Jun 2018
Response from -Management on Jun 24, 2018
We greatly appreciate your feedback! We hope to see you again!

6/10 Okay

Verified traveller

Stayed 1 night in May 2018
Response from -Management on Jun 5, 2018
We greatly appreciate your feedback, We hope to see you again soon!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room had a musty, mold smell
Stayed 1 night in May 2018
Response from -Management on Jun 7, 2018
We sincerely apologize that your stay was not Just Right, We will be addressing this directly!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not even kind staff could fix this place
My first impression is that the place is in a rough area of town. The surrounding areas are intimidating and I saw a few arrests during my weekend stay. The staff was friendly but the overall hotel just looked rough. It looked like it had not been worked on very often and the room was partly dirty. It looked like it had just been lightly cleaned but I spotted dirt in various places. There were people walking around at all hours of the night being loud. I was awoken at 4 AM one night by a man screaming. The Wifi connecting was spotty at best and BARELY worked. I had planned on staying an additional day and working from my room but I am glad I didn't since it would had not been possible. Finally, the breakfast was not "continental" in any way. There was some bread (plain white bread) with jelly, coffee, and cereal. Overall, not very appetizing.
Response from -Management on Apr 20, 2018
We sincerely apologize that your stay was anything less than Just Right, We will be addressing this directly!

2/10 Terrible

Mamie, Alabama

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wasn't a pleasant hotel at all.
Was a uncomfortable hotel. People hanging out being noisy. Smoke pollution in the rooms. Did not get a doubled bed as booked. Only got one bed. Bad experience overall.
Stayed 2 nights in Mar 2018
Response from -Management on Apr 3, 2018
We sincerely apologize that your stay was anything less than excellent, We will be addressing this directly!

6/10 Okay

Verified traveller

Liked: Staff & service
It's a budget hotel
Check in was easy. The room was clean, the water was hot and with good pressure. It's an older hotel an certainly nothing fancy. But, I have no complaints.
Stayed 1 night in Feb 2018
Response from -Management on Apr 3, 2018
We greatly appreciate your feedback, We hope to see you again soon!

2/10 Terrible

James, San Francisco CA

Disliked: Cleanliness, property conditions & facilities, room comfort
Awful Place To Be
I left after the first night because I didn't feel like this was a safe environment. although the television came on the remote didn't work properly. There were no restaurants near the hotel and the vending machines didn't take credit cards. I stayed one night. I was visiting relatives and didn't want to inconvenience them which is why I was staying at the hotel but I was afraid to leave my luggage in the room unoccupied. it was a total waste of money. The continental breakfast was dry cereal and packaged danish that was distributed at the front desk toast and juice which I welcomed since the only other place to get a meal was at the gas station across the boulevard. it was also 30 miles away from the airport. This hotel should not have been a advertised selection. it was in a horrible part of town with absolutely no convenience to a traveler unless they are into getting mugged.! i should be awarded a refund!
Stayed 4 nights in Jan 2018
Response from Knights Inn on Feb 19, 2018
In the future, make hotel staff aware of your concerns. After you check out there is nothing we can do to make your experience better.

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort
clean / comfortable but in average room condition. had someone knocking on door at 2:30 am. was young man but he left
Stayed 1 night in Jan 2018
Response from Thank you on Jan 29, 2018
We are sorry for the disturbance, unfortunately we do have the occasional guest who has mixed up their room number. We do appreciate your business and look forward to serving you again.

10/10 Excellent

sohail, Jacksonville fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its nice
It was nice experience room was clean staff was nice breakfast was okhay
Stayed 1 night in Dec 2017
Response from Amanda on Jan 10, 2018
We are happy to hear you enjoyed your stay. We look forward to you staying with us again. Thank You

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

6/10 Okay

Denise Richardson, Jacksonville, Fl

Liked: Staff & service, room comfort
stay was ok. room had some issues. bathroom floor tile was cracked and it made the to let wabble. there was a soft spot in the floor by the ac, flooring was broke and you sunk a little bit. beds were great. housekeeping was nice and friendly.
Stayed 2 nights in Jul 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was expecting it to be nicer
It looked better in the pictures. I wanted more for my money
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
You get what you pay for. Overall it was very convenient.
Stayed 2 nights in Jun 2017

6/10 Okay

Bret

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude staff, but cheap and comfortable.
The staff was rude and unhelpful. Half of the lights in the room did not work. The room had a bad odor. However, it was relatively clean, the beds were comfortable, the room had a refrigerator which was nice, there was plenty of hot water and the bathroom was in good condition. And the price was right.
Stayed 2 nights in Jun 2017

4/10 Poor

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
unsatisfied stay
There were people fighting half the night. Those same people would throw trash in the parking lot. Not to mention the drug deal we seen going on. Looked like prostitution was going on. I had children with me. This was suppose to be kid friendly bit I didn't think it was by what was going on. Oh and the pool being closed. That was one of tge reasons i stayed tgete was for the pool for tge grandbabies. Needless to say I was not to happy with my stay.

4/10 Poor

Jessica

Disliked: Staff & service, property conditions & facilities
Ehhhhhh
The pool was out of service and was a main reason i booked with this hotel.... the place was very dirty had mold in the bathroom the bathroom sink was coming of the wall. The bed was comfy the sheets were clean but the top blanket was dirty and smelled bad... also there was only one pillow it's ok if you are looking for just a place to stop and sleep that's about it... the lady at the desk was very rude when asked about the pool situation... I expressed that needs to be put on the website for people to know and she placed the blame on the site I booked with and told me she did not have to update that info.

8/10 Good

Quinyetta

Liked: Property conditions & facilities, room comfort
Breakfast could be better

8/10 Good

Dwayne, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great hotel, that is close to the major highways. There is not much I have to say. The morning continental breakfast was very good, just wish there was some fruits.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for
My room smelled like mold. Low water pressure. We checked out 10min b4 check out time & i over heard housekeeping complaining that we hadn't check out early. Font desk person nice everyone else was in a bad mood

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was terrible
Mold all over the bathroom, towels was disgusting and say (oh those are the towel we give to the smoking rooms) ruuuuu.Breakfast was terrible nothing was there to eat, bedding was not comfortable and clean.