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Rooms need to be updated. Very noisy in the hallways. Check in person was miserable.
Ann
Stayed 2 nights in Jan 2024
Response from FeliciaF on Feb 16, 2024
We have apologized for the inconvenience in your previous review and have spoken to the clerk you are referring to. Our property will be going through a complete renovation in the summer. Thank you!
I liked everything about this hotel except one: You have to pay $12 a night to park there which seems a little strange considering you have to park there to stay in their establishment.
Sylvia A
Stayed 1 night in Jan 2024
Response from FeliciaF on Jan 22, 2024
Thanks for staying with us!! We appreciate your kind words!
Great hotel for a quick stop over. 1 block from the beach and convenience stores. The place is a little bit dated but the staff are very nice and accommodating
Patricia
Stayed 2 nights in Nov 2023
Response from FeliciaF on Nov 14, 2023
Thank you so much for staying with us! We appreciate the feedback - we are starting our renovation in March 2024 to bring our guests a new experience! We look forward to you staying with us again should you be in the Jacksonville Beach area!
Property is definitely stuck in the 80’s. The jetted tub in pink was the giveaway. Staff was exceptional. Please update the rooms into this century.
Don
Stayed 2 nights in Sep 2023
Response from FeliciaF on Sep 22, 2023
Thank you for the review. Yes, our property is older and the renovation begins March 2024. We look forward to the new look! Thank you for staying with us!
Forget the warm cookies they advertise, no sugar free syrup to go with pancakes.
ruth
Stayed 1 night in Sep 2023
Response from FeliciaF on Sep 19, 2023
Thank you for staying with us! Yes, Fairfield brands discontinued the cookies, we will remove from the website. We do have sugar free syrup, I will follow up with my kitchen staff to ensure it is always available. Thank you!
We were able to use the pool across the street. That made it great. Front desk staff were very friendly.
Susan
Stayed 3 nights in Sep 2023
Response from FeliciaF on Sep 5, 2023
Thanks for staying with us! Appreciate it!
10/10 Excellent
marianne
Aug 30, 2023
Liked: Cleanliness, staff & service
Lovely, personable staff.
Older hotel. Quiet. 1 block to ocean.
marianne
Stayed 3 nights in Aug 2023
Response from FeliciaF on Aug 30, 2023
Thank you! We appreciate that!! Look forward to having you stay with us again should you be in this area!
4/10 Poor
Nancy
Business traveller
Aug 30, 2023
Liked: Property conditions & facilities
They charged $15 for parking while I was a guest for one night. To get the Internet you must pay also extra. Trash cans in the room did not have liners. Definitely nothing to recommend this place
Nancy
Stayed 1 night in Aug 2023
Response from FeliciaF on Aug 30, 2023
Thank you for your response. Parking fee is listed on the Expedia site where reservations are booked through, so it was disclosed prior to arrival. We do not charge for the internet, and after reviewing your folio, you were not charged. Marriott has removed all liners from trash cans in guest rooms and they are sanitized after each guest stay. I hope this answers your answers your concerns. We appreciate you staying with us.
Overall the hotel is great. I did notice or couldn't easily identify how to close the heavy blinds 100% for privacy and total darkness and it made my hungover morning a bit grumpy but that forced me to grab some complimentary breakfast which was above average.
Liked that it was close to the beach! The breakfast was good. Did not like pool. It was small and no shade. Window cornices in room were very dirty.
Donna
Stayed 2 nights in Jul 2023
Response from FeliciaF on Jul 25, 2023
Thankyou Donna for responding! Yes, our hotel is smaller, so we do have a small pool, being so close the beach. We appreciate you staying with us and will work with housekeeping regarding the windows. Our renovation is in a few months, so we're excited about that.
Overall it's a great place to stay. The staff is helpful and friendly. Great location.
Maria
Stayed 1 night in Jul 2023
Response from FeliciaF on Jul 24, 2023
Thank you! We appreciate great feedback... So pleased you enjoyed your stay!
2/10 Terrible
Warner
Jul 22, 2023
No TV, Internet, Phone - was not advised of this when we checked in - had to figure out ourselves. Would not refund our money after we went down to lobby and found out nothing worked and they had no idea when it would. Air condition also barely worked. Worst experience we have had in any hotel.
Warner
Stayed 1 night in Jul 2023
Response from FeliciaF on Jul 22, 2023
Thank you for responding! Our TV /Internet issue was a result of an outage with a Comcast satellite. It was resolved by 4pm same day. We apologize for the inconvenience.
It was nice place near the beach and great customer service. The staff are great and welcoming. Great breakfast and love the coffee which so good and available all day. The only thing I have got hard time with was the get card to the room , it was not. Working hope the will change soon because it was for everyone room.
Mekonnen
Stayed 4 nights in Jul 2023
Response from FeliciaF on Jul 14, 2023
Thank you so much! We appreciate you staying with us!!
10/10 Excellent
Leah
Jul 11, 2023
Leah
Stayed 1 night in Jul 2023
Response from FeliciaF on Jul 31, 2023
THANK YOU! We appreciate you taking the time to review us!