Studio, 2 Double Beds, Non Smoking

Reviews of Extended Stay America Suites Jacksonville Camp Lejeune

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 348 out of 1001 reviews" "
Rating 8 - Good. 308 out of 1001 reviews" "
Rating 6 - Okay. 154 out of 1001 reviews" "
Rating 4 - Poor. 102 out of 1001 reviews" "
Rating 2 - Terrible. 89 out of 1001 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very accomodating.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Dear Michael, Thank you for your excellent feedback. At Extended Stay America, we take pride in delivering exceptional service to all our guests, and we are thrilled to read that you had a delightful experience. Your kind words about our staff and their outstanding hospitality mean a lot to us. We appreciate your patronage and look forward to welcoming you back soon!Sincerely,Hotel Management

4/10 Poor

Michelle, Chesapeake

Travelled with family
Room had cockroaches.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 12, 2024
Dear Michelle, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects from entering our suites. Still, we will inspect your room professionally and treat it as a precaution. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you will return for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom was really nice. The room was quiet.
Stayed 1 night in Feb 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff Was so friendly and helpful
Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 16, 2024
Dear Rebecca, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

10/10 Excellent

Antonio aguilera

Stayed 2 nights in Jan 2024

8/10 Good

Cody

Stayed 1 night in Dec 2023

10/10 Excellent

Tamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Ok, but not deluxe
The facility is kept very clean. Customer service above average. Only gave 3 stars because it was pretty run down and outdated, and the bed wasn’t very comfy
Stayed 3 nights in Dec 2023
Response from Hotel Management on Dec 12, 2023
Dear Laura, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

10/10 Excellent

Yvette

Stayed 2 nights in Nov 2023

10/10 Excellent

Jennifer

Stayed 3 nights in Nov 2023

4/10 Poor

Frank

Business traveller
Liked: Cleanliness, staff & service
Not a luxurious stay
The laundry room was at the front desk. That horrible smell filled the lobby. I had no hot water for a shower. Overall I would not stay here again but in all honesty it wasn’t bad if I wasn’t looking for luxury.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 30, 2023
Dear Frank, Thank you for choosing us. We apologize for not meeting all your expectations. Our front desk team is available to listen to your needs 24 x 7. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

2/10 Terrible

Troy

Liked: Staff & service
No hot water on Friday morning, and no compensation. Very bad
Stayed 5 nights in Oct 2023
Response from Hotel Management on Oct 29, 2023
Dear Troy, Thank you for choosing us and appreciating our staff. However, we are sorry for the inconvenience caused in the room. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure all areas are thoroughly cleaned and inspected. Our front desk can always help you with improving your time with us. Please allow us to correct this for you on your next visit and regain your trust. Sincerely,Hotel Management

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a nice experience
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Room comfort
Mixed feelings
Stayed out of necessity. Neg: Breakfast is only granola bars/pre packed muffins & coffee. Bed is extremely uncomfortable can feel the support boards. Lots of bugs. Plus: Staff is wonderful/personable and will try to help with whatever you need. Staff pretty much saves the hotel from “extremely” horrible reviews Can pretty much walk to eat or grab whatever you need so location was great.
Stayed 18 nights in Sep 2023
Response from Hotel Management on Sep 29, 2023
Dear Guest, Thank you for your review of our hotel. We are glad your stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Your feedback is important to us, and we assure you that we will look into this further to ensure we can improve our services for our guests. We look forward to having you visit with us again. Safe Travels.Sincerely,Hotel Management

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Stayed 4 nights in Sep 2023

8/10 Good

Mellena

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There was a dead roach in my room. I was already in bed and didn’t mention it and threw it away before my kid seen it and freaked out but I guess it was expected being that it was an extended stay but it was last minute decision stay.
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 30, 2023
Dear Mellena, We apologize for any inconvenience or discomfort you may have experienced during your stay at our hotel. We take all guest feedback seriously and are sorry to hear about your negative experience. We have implemented pest control measures to prevent infestations, but we will still have the rooms you occupied professionally inspected and treated as a precaution. We appreciate your valuable feedback and hope to have the opportunity to make it right in the future.Sincerely,Hotel Management

10/10 Excellent

SHERRY, watertown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Alexander

Liked: Cleanliness, staff & service
The location is convenient in the heart of Jacksonville with lots of dining options nearby. Overall the hotel provides good value for the price they charge. I stayed here two nights and enjoyed an easy drive to beaches on the crystal coast and Topsail Island.
Stayed 2 nights in Jul 2023

8/10 Good

Barton

Liked: Cleanliness, staff & service, property conditions & facilities
Extended Stay provided for everything I needed during my stay. It was clean and surprisingly quiet. I do not have a single complaint. It was as advertised.
Stayed 3 nights in Jul 2023
Response from Hotel Management on Jul 7, 2023
Dear Barton, Thank you for including Extended Stay America in your travel plans and sharing your experience with fellow travelers. We are glad you enjoyed your stay and are delighted our hotel offers everything you need for a convenient stay. Moreover, our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad you loved the cleanliness and quietness of our accommodation. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

2/10 Terrible

Joni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Booked on hotel.com the day of trip but got there and hotel was sold out! We could not find a room in the area because it was a holiday weekend.
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 3, 2023
Dear Joni, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel stay was good for one night. The manager was really great and sweet and helped with all of our needs.
Stayed 1 night in Jun 2023

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stacy and staff were the greatest. Always went above and beyond to make sure our stay was pleasant and without worry. Thank you to Stacy and staff at Extended Stay America.
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jun 23, 2023
Dear Cheryl, Thank you for sharing your excellent review of your visit to Extended Stay America. We aim to make your stay as comfortable as possible and assist you with whatever you need. Therefore, we especially appreciate your lovely comments recognizing the service Stacy and the team provided, and we will surely share your compliments with them!Thanks again, and we hope you will stay with us again soon! Sincerely,Hotel Management

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After went beyond to accommodate and make comfortable with my stay.
Stayed 2 nights in May 2023

10/10 Excellent

Mekhala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

karen

Stayed 4 nights in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Had to wait to check in.. no one at the front desk for over a half over
Stayed 1 night in Feb 2023
Response from Hotel Management on Mar 9, 2023
Dear Guest, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve.Sincerely,Hotel Management

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this place because it's no-nonsense. safe, friendly, exactly what i needed.
Stayed 2 nights in Feb 2023

10/10 Excellent

Edgar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk staff. Very good quality for price.
Stayed 1 night in Feb 2023
Response from Hotel Management on Feb 4, 2023
Dear Edgar, Thank you for choosing Extended Stay America for your recent stay. We work hard to make sure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded all of your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

4/10 Poor

Brandon

Stayed 7 nights in Jan 2023

4/10 Poor

Curtis

Liked: Staff & service
Disliked: Property conditions & facilities
.

10/10 Excellent

Ilvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was exelent
Stayed 1 night in Jan 2023

8/10 Good

Christopher

Stayed 1 night in Dec 2022

8/10 Good

Elmer

Liked: Staff & service, amenities, property conditions & facilities
.

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

4/10 Poor

Tijain

Travelled with family
Disliked: Amenities, property conditions & facilities
My sister and I both stayed there same time for a family event. We booked separately, 2 weeks apart. Different names and card but they charged my sister card for both rooms. Roaches in rooms. Won't stay again
Stayed 2 nights in Aug 2022
Response from Hotel Management on Aug 16, 2022
Dear Tijain, thank you for choosing our hotel. Please accept our apologies for not providing you with a satisfactory stay. Our goal is to provide exceptional service; therefore, we regret this was not your experience. Please get in touch with us at the front desk so we can assist you. We welcome another opportunity to show you this does not meet our high standards and hope to see you the next time you visit the area. Sincerely, Hotel Management

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
We just stayed overnight. Person who checked us in and out was very friendly. Bed was comfortable. We would stay here again when visiting our son at Camp Lejeune.
Stayed 1 night in Aug 2022
Response from Hotel Management on Aug 14, 2022
Amy, thank you for sharing your review of Extended Stay America. We strive to deliver exceptional accommodations and outstanding service to every guest, and we appreciate your noticing our efforts. It was a pleasure to host you, and we eagerly await to have you back soon. Sincerely, Hotel Management

6/10 Okay

Saundra

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Review
The door was open when we checked in (at night). There was 1 towel, no toiletries and a huge roach laying on the floor in the kitchen alive. We had to ask for towels and soap. The desk person was very friendly but the cleaning service apparently got sidetracked and didn’t finish the room.
Stayed 1 night in Aug 2022
Response from Hotel Management on Aug 11, 2022
Saundra, thank you for evaluating your stay with us. We regret not meeting your expectations with the in-room amenities and for your concerns with your guest room. We also apologize for not providing the clean, spotless room you expected upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are preparing each suite for our guests flawlessly. Additionally, we are sorry for the inconvenience you experienced due to uninvited guests in your room. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We encourage you to try us again in the future. We are confident you will enjoy a better stay. Sincerely, Hotel Management

2/10 Terrible

Marie

Travelled with family, Business traveller
Disliked: Cleanliness, amenities
No pool and roaches disgusting
Stayed 2 nights in Aug 2022
Response from Hotel Management on Aug 9, 2022
Marie, thank you for choosing us and for taking the time to leave your feedback. Please accept our apologies for not meeting your expectations and your disappointment with no pool. We also want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider us again so we can provide you with the hospitality you deserve. Sincerely, Hotel Management

4/10 Poor

Marcia

Liked: Cleanliness
Disliked: Staff & service, amenities
I thought at extended stay the utensils and plates and cups would be in room. They don’t have anything in room. You have to ask and have ask for ice trays
Stayed 1 night in Jul 2022
Response from Hotel Management on Jul 26, 2022
Marcia, thank you for being our guest and sharing your review. Please accept our apologies for not meeting your expectation, and regret the inconvenience you encountered. Our intention is never to disappoint a guest; your feedback is essential to us. We hope you will give us another chance to provide you with the service you deserve. Thank you again, and safe travels. Sincerely, Hotel Management

8/10 Good

Laurie

Liked: Cleanliness, staff & service, room comfort
We started out on the 2nd floor but had to be moved to another room because of rowdy kids running the floors at 11:00 at night. The night staff tried their best to help and were very accommodating. They moved us to another room. The rest of the stay was uneventful. We did kill a few roaches but otherwise enjoyed our stay.
Stayed 3 nights in Jul 2022

4/10 Poor

Barry

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
buggs
two bugs in the shower, one on the bed.
Stayed 1 night in Jul 2022
Response from Hotel Management on Jul 15, 2022
Barry, thank you for posting a review of your stay. We are sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the suite you occupied will be professionally inspected and treated as a precaution. We regret the inconvenience this caused and are grateful for your patience. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management

10/10 Excellent

Miranda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying here and everything went well. The beds are comfortable and the staff is very nice.
Stayed 1 night in Jul 2022
Response from Hotel Management on Jul 7, 2022
Miranda, it was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice every time you visit our area. Sincerely, Hotel Management

4/10 Poor

Will

Travelled with family, Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast service. Room was dirty and had bugs. People were selling and using drugs in the parking lot. Don’t stay here.
Stayed 6 nights in Jun 2022
Response from Hotel Management on Jul 4, 2022
Will, thank you for sharing the specifics of your visit. We regret not meeting your expectations and apologize for the concerns with your guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We appreciate you bringing your additional observations to our attention. We are grateful for your thoughts on these matters and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management

10/10 Excellent

Rafael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Meisha

Travelled with family, Travelled with group
Liked: Staff & service
Stayed 1 night in Jun 2022

6/10 Okay

Jeremy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Light in the bathroom did not function properly. Floor felt sticky from poor cleaning.
Stayed 3 nights in Jun 2022
Response from Hotel Management on Jun 18, 2022
Jeremy, thank you for staying with us. We apologize for the inconvenience caused due to the housekeeping and maintenance issues that made your stay less desirable. Please know that we will discuss your comments with the teams involved to enhance our accommodations. We hope you will return so we can make it up to you. Sincerely, Hotel Management

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Valentín

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022