Ratings based on 454 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

You get what you pay for

Posted 18-Aug-2014
Cons: This hotel needs an major update in their rooms.
The bathroom had multiple problems such as never enough clean towels, toilets not working and paint chipping everywhere on the bath tub.
4 out of 5
Recommended
for Everyone
by A verified traveller

very nice stay and location..excellent room...

Posted 10-Aug-2014
Cons: parking for Free
I enjoyed the large room and view from balcony..excellent stay and will stay again
4 out of 5
Recommended
for Everyone
by A verified traveller from South Carolina

Our stay was peaceful.

Posted 10-Aug-2014
We stopped to check for directions and our room was ready. We were offered the option of checking in early! We were very excited! Thanks for a great, short visit to Jacksonville, Florida...
5 out of 5
Recommended
for Everyone
by A verified traveller

The Valet parking guy was incredibly helpful.

Posted 4-Aug-2014
Pros: The Valet helped me decorate my daughter's car, when I told him she had just gotten married.
Cons: Nothing, We eat at Ruth Christ and love it.
Location: Great
I went to the front desk to charge my Visa so that my daughter and her new husband wouldn't have to pay for breakfast in the morning. The front desk told me that I didn't need to do that because she was going to give them a complimentary breakfast because they were so cute when they checked in..Thank you, I will never forget that.
4 out of 5
Recommended
for Everyone
by A verified traveller from Culpeper, VA

Awesome view!

Posted 23-Jul-2014
Great room, relaxing & Quiet. Could not have ask for a better view!
2 out of 5
by A verified traveller from sc

Very dated hotel

Posted 23-Jul-2014
Needs updating. People in next door room smoked and made ours smell terrible. Staff did not offer any refund/discount.
3 out of 5
by A verified traveller from Oregon

In desperate need of an over-haul!

Posted 7-Jul-2014
Pros: Riverfront views. American Grill fare.
Cons: Almost all of it.
Location: Downtown Jacksonville
Great place to watch the Independence day fireworks. Entire staff needs training on cleaning, maintenance and customer service! Hotel is in desperate need of renovations and THERE ARE NO FRIDGES OR MICROWAVES IN THE ROOMS! Is that how they were able to become green certified? At least the bed was comfy and the food was good!
2 out of 5
by A verified traveller from Fort Myers, FL

Not As Expected

Posted 1-Jul-2014
Pros: Not much at all other than the staff friendliness.
Cons: Condition, cleanliness, insect management, updating, garage leaks.
Location: We ate at the Burrito Gallery and it was good food. Atmosphere was a little quirky. Reminded me of college.
1 out of 5
by A verified traveller from tennessee

Terrible customer service !!!

Posted 29-Jun-2014
After calling to request rooms side by side were placed on different floors. Then walked into a room already assigned. Bathroom door locked us out. Front desk Latoya was so rude and tried to charge us for 5 additional breakfast which we had already paid. Very rude. Scanned thru my personal phone when I was showing proof. Very unprofessional !! Never again!! Don't waste your money.
4 out of 5
Recommended
for Everyone
by A verified traveller from Nashville, TN

Solid choice

Posted 26-Jun-2014
This hotel seemed a little dated. However, the staff was excellent, the location convenient, the facilities adequate and, in my experience, the room service was surprising good (really good burger and sweet potato fries). I recommend this Crowne Plaza fairly strongly.