Ratings based on 522 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Nice hotel

Posted 16-Nov-2014
Pros: Good shower,bed and amenities. Great staff.
A little bit in need of a cosmetic update, but comfortable in all respects. Staff were friendly, efficient and accommodating.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Nov-2014
Was probably a great place ten years ago. Dated, older feeling not great just ok. Kind of like most of Jacksonville.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Convenient and casual

Posted 15-Nov-2014
Having stayed at several Crown properties, I rather know what to expect. Not 5 star, but a solid 4. Staff is pleasant. Location is great. Ruth's Chris Steakhouse attached is exceptional - but also less stuffy than others I have been too. Overall a great choice for quick business trips.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Las Vegas, NV

Close to concerts, entertainment, night live

Posted 21-Oct-2014
Pros: It was clean and close to our venue. Offered car service.
Cons: Keep bar, restaurant or room service open later. At midnight on a Sunday, all were closed. There was a concert and game in town, so disappointed.
The hotel staff was very friendly. Valet parking was available and quick. The restaurant was okay, and the bar was small, but efficient. The room was clean and had a balcony, which you don't get often. Car service was provided at a reasonable rate to our venue. However, when we returned from the event around midnight, everything was closed - restaurant, bar, and even room service. It would have been nice to be able to get food/drinks on a Sunday at midnight. Disappointed with that.
1 out of 5
by A verified travellerfrom FL

worst service ever

Posted 14-Oct-2014
Pros: Nothing
Cons: Everything.
I have received better service at a Motel 6. We checked in at 4 pm which is the designated check in time. Are room was not ready and they were to call us. Never received a call, I had to go back up and miraculously a room was available. Other patrons had been waiting for hours so an hour wasn't bad but our room should have been ready. Per other patrons, people had not been checking out on time but again the hotel should have started at 11AM to kick people out.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 6-Oct-2014
Check in time was minimal even with the football crowd coming in. The staff was friendly and professional. The view was beautiful and the room was very comfortable. Well worth the stay!!
5 out of 5
Recommended
for Everyone
by A verified traveller

The Crowne Plaza experience

Posted 5-Oct-2014
I had a wonderful time at the Crowne Plaza the room was extra clean neat and comfortable the bed I slept in was soft and enjoyable I loved my view of the river and actually fell asleep with the sliding glass door open due to the relaxing breeze
3 out of 5
by A verified traveller

Posted 24-Sep-2014
its ok hotel. the room amenity was good. but just not that clean.
3 out of 5
by A verified travellerfrom NY

Just ok

Posted 8-Sep-2014
Hotel lobby bar had terrible service. Ruth's Chris is located in hotel so that's a plus. Location is ok if you're driving but not much in walking distance. A walk across the bridge lands you a few blocks from county jail so have fun on the "river walk". I wouldn't stay here again based just on location. Hotel itself is very nice & staff good with the exception of lobby bar.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 4-Sep-2014
Would of preferred room overlooking river but overall very good experience