Ratings based on 475 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from NY

Just ok

Posted 8-Sep-2014
Hotel lobby bar had terrible service. Ruth's Chris is located in hotel so that's a plus. Location is ok if you're driving but not much in walking distance. A walk across the bridge lands you a few blocks from county jail so have fun on the "river walk". I wouldn't stay here again based just on location. Hotel itself is very nice & staff good with the exception of lobby bar.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 4-Sep-2014
Would of preferred room overlooking river but overall very good experience
2 out of 5
by A verified traveller from tucson

1 elevator working of 4:

Posted 31-Aug-2014
Where to begin, the valet was rude and let us/ two five year old boys and mom wait in hot humid heat for fifteen mins, while hesatnext to us in his AC valet office with complete view of us. 1 elevator worked out of 4. Naturally we were on top floor. Our stay simultaneous to a huge family reunion-- needless to say long waits. My friend also visiting with two toddlers and teenager. Her toilet ( thanks to previous occupants) overflowed all over room. It took tech staff till 11 pm to fix. They didn't change her room??? Littlest toddler handed mommy a thing which did not belong to her but must have been left by cleaning staff when they failed to thoroughly clean room. Moving to Hyatt tonight. Will never return!
2 out of 5
Recommended
for Everyone
by A verified traveller from NaVera Farms, FL

Convenient to downtown Jacksonville

Posted 29-Aug-2014
Pros: The front line staff were very friendly and helpful.
Cons: The room and the hotel amenities need to be brought up to par. You really felt like you were staying in a Holiday Inn and not the Crowne Plaza.
Location: University Club of Jacksonville in within walking distance and Ruth's Chris Steakhouse was very nice to have within the facility.
We started our evening at The University Club in the Riverplace Tower as hosts during the New Member Social. After the reception we looked for a late night dinner location and walked to Ruth's Chris Steakhouse which provided great food and service as usual. When we finished our meal, it was very late and we were very tired and did not want to get on the road for a long drive home. Since we were already in the Crowne Plaza we figured we would play it safe and stay at the hotel for a good night's rest before driving home the next morning. We were surprised to find the hotel amenities just so-so and not up to par with other Crowne Plaza's we have stayed in before. No in-room fridge, the bed was ok as far as comfort and the over all room was very mediocre. For the price and brand recognition, we expected more. We may choose another experience next time we are in downtown Jacksonville and need a place to stay. Why not, there was nothing making us want to visit the Crowne Plaza again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good Hotel

Posted 27-Aug-2014
Pros: Overall a good choice.
Cons: The plumbing.
Location: Convenient.
Good hotel in convenient position, with mainly friendly staff. Could do with an overhaul of the plumbing system, as we had to change rooms because of water leeks. Also construction work was going on both on the hotel roof, and the advertised riverside walk, which was still under construction. Plus we were not happy with paying an excessive daily parking charge.
1 out of 5
by A verified traveller from {Philly, PA

the hotel is renovating the noise is impossible

Posted 23-Aug-2014
Pros: nothing
Cons: old facility internet speed don't hire rooms under the renovation activity
it was noisy and impossible to work in the room internet cost nothing and worth nothing - no way to use it, takes forever to do something
2 out of 5
by A verified traveller

You get what you pay for

Posted 18-Aug-2014
Cons: This hotel needs an major update in their rooms.
The bathroom had multiple problems such as never enough clean towels, toilets not working and paint chipping everywhere on the bath tub.
4 out of 5
Recommended
for Everyone
by A verified traveller

very nice stay and location..excellent room...

Posted 10-Aug-2014
Cons: parking for Free
I enjoyed the large room and view from balcony..excellent stay and will stay again
4 out of 5
Recommended
for Everyone
by A verified traveller from South Carolina

Our stay was peaceful.

Posted 10-Aug-2014
We stopped to check for directions and our room was ready. We were offered the option of checking in early! We were very excited! Thanks for a great, short visit to Jacksonville, Florida...
5 out of 5
Recommended
for Everyone
by A verified traveller

The Valet parking guy was incredibly helpful.

Posted 4-Aug-2014
Pros: The Valet helped me decorate my daughter's car, when I told him she had just gotten married.
Cons: Nothing, We eat at Ruth Christ and love it.
Location: Great
I went to the front desk to charge my Visa so that my daughter and her new husband wouldn't have to pay for breakfast in the morning. The front desk told me that I didn't need to do that because she was going to give them a complimentary breakfast because they were so cute when they checked in..Thank you, I will never forget that.