Ratings based on 616 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Orlando, FL

Terrible in room wifi and carpet glue smell

Posted 29-Mar-2015
Pros: The check in and check out process was fast and efficient. The on property restaurant was a good dining option. Staff were friendly and helpful.
Cons: There is almost no wifi signal in my room, and the smell of carpet glue was so strong that the whole floor smells like rotten citrus.
Location: Jacksonville Landing is right across the bridge. The hotel room itself is facing a huge parking lot, while the right side facing the St. Johns river.
All the hotel staff are very friendly and helpful. However, the hotel is undergoing a major renovation floor by floor according to one of the workers. Upon arrival, there is a notice that the pool is closed for renovation. When I took the elevator to my floor, I cannot help noticing that there is a strong odor of some sort of rotten citrus. I asked one of the staff, and was told that it is the carpet glue since they have just replaced the carpet on the floor. However apparently the ventilation was poor as the whole floor smells like rotten orange and I can only imagine myself living in a huge trash can that stinks. The other major problem is the in room wifi. Although there are more than five hotspots that could be detected, none of them appears to be functional, as the signals are either weak and unstable, or the connection is very slow. I spent some time checking every corner of the room for wifi signal. It appears that the only "feasible" way to get connected to the internet in the room is to sit in the bathtub. Can't complain after all it is free wifi. The walls are not quite sound proof. During the afternoon I can hear anything going on in the hallway from the housekeeping staff's trolley bumping at the doors to kids running down back and forth. At night when lying on the bed I can hear the next door bumping against the headboard. Did not sleep well as there was a group of people shouting in the hallway around 2 AM. Apparently some party goers are too drunk to behave.
3 out of 5
by A verified travellerfrom Birmingham, Al

Posted 17-Mar-2015
Pros: The beds was awesome.
Cons: Customer service from the front desk staff.
Location: The river walk was cool. Jacksonville Landing was a bit run-down.
The guy who checked us in was quite a jerk. We arrived late to Jacksonville and decided to meet friends of ours for dinner before checking in to our room. Of course, we called the hotel to make sure this was okay before making this decision. We were told that our room was guarunteed until 3am. After dinner, we at the hotel at 11pm. The guy said we lucky to be getting in at that time becasue they overbooked and he was about to remove our reservation. I will not be using their establishment in the future.
3 out of 5
by A verified traveller

You call this a bed?

Posted 16-Mar-2015
Our mattress sagged so terribly that I took a picture to send my friends. A construction crew also started hammering at 8 am on Sunday morning. We got almost no sleep. However, the staff was very kind, the location was convenient, and the Starbucks in the lobby was a huge plus!
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Illinois

Typical of the great Crowne Plaza Hotels.

Posted 28-Jan-2015
Pros: The riverfront view was great.
Cons: It would be great if the hotel had a shuttle or van for transportation to various sites. There should be a nearby Walgreens of CVS.
Location: Jacksonville Landing is a must go!
Very convenient to downtown. Excellent options for dining.
2 out of 5
by A verified traveller

Bar

Posted 15-Jan-2015
Need to have at least one bar open later than 11. What more do you need. Submission done.
5 out of 5
Recommended
for Everyone
by A verified traveller

4 Star Hotel

Posted 12-Jan-2015
Pros: Most everything. Excellent rooms. Comfortable beds. American Grill excellent food.
Cons: Self parking shouldn't cost $10.00 a night. Need complimentary coffee other than Starbucks that opens at 6:30am in morning
Location: Location good for anything Downtown Jax
Enjoyed my stay at the Crown Plaza. Great location for anything downtown. We were working on a commercial job downtown and every evening came back to a clean room and comfortable bed.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Jan-2015
Cons: Service toilets
Toilet ran over every time we flushed it. There was soap paper left in the shower drain from the people before us. We were only there for 8 hrs.
5 out of 5
Recommended
for Families
by Deborahfrom Chattanooga

Nice Hotel

Posted 9-Jan-2015 on Hotels.com
Hotel was very nice. Do not like paying for parking when it is directly under the facility. Close enough to walk to Jacksonville Landing. Granted it is not close but you can walk it. We even walked to the Evergreen Stadium for the bowl game.
4 out of 5
Recommended
for Getaway With Friends
by Thomasfrom Knoxville

Taxslayer Bowl

Posted 8-Jan-2015 on Hotels.com
Overall good. Hotel is a little old. No real issues.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom wisconsin

Beautiful inside and out!

Posted 7-Jan-2015
Pros: Clean, comfy and beautiful. Hotel staff was also so professional and sweet.
The hotel was beautiful, clean and accommodating. I really wanted a river view so the front desk upgraded my room. My view looked right over the jacksonville river and was beyond beautiful, we had a balcony overlooking the pool as well..