Ratings based on 467 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Everyone
by A verified traveller from NaVera Farms, FL

Convenient to downtown Jacksonville

Posted 29-Aug-2014
Pros: The front line staff were very friendly and helpful.
Cons: The room and the hotel amenities need to be brought up to par. You really felt like you were staying in a Holiday Inn and not the Crowne Plaza.
Location: University Club of Jacksonville in within walking distance and Ruth's Chris Steakhouse was very nice to have within the facility.
We started our evening at The University Club in the Riverplace Tower as hosts during the New Member Social. After the reception we looked for a late night dinner location and walked to Ruth's Chris Steakhouse which provided great food and service as usual. When we finished our meal, it was very late and we were very tired and did not want to get on the road for a long drive home. Since we were already in the Crowne Plaza we figured we would play it safe and stay at the hotel for a good night's rest before driving home the next morning. We were surprised to find the hotel amenities just so-so and not up to par with other Crowne Plaza's we have stayed in before. No in-room fridge, the bed was ok as far as comfort and the over all room was very mediocre. For the price and brand recognition, we expected more. We may choose another experience next time we are in downtown Jacksonville and need a place to stay. Why not, there was nothing making us want to visit the Crowne Plaza again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good Hotel

Posted 27-Aug-2014
Pros: Overall a good choice.
Cons: The plumbing.
Location: Convenient.
Good hotel in convenient position, with mainly friendly staff. Could do with an overhaul of the plumbing system, as we had to change rooms because of water leeks. Also construction work was going on both on the hotel roof, and the advertised riverside walk, which was still under construction. Plus we were not happy with paying an excessive daily parking charge.
1 out of 5
by A verified traveller from {Philly, PA

the hotel is renovating the noise is impossible

Posted 23-Aug-2014
Pros: nothing
Cons: old facility internet speed don't hire rooms under the renovation activity
it was noisy and impossible to work in the room internet cost nothing and worth nothing - no way to use it, takes forever to do something
2 out of 5
by A verified traveller

You get what you pay for

Posted 18-Aug-2014
Cons: This hotel needs an major update in their rooms.
The bathroom had multiple problems such as never enough clean towels, toilets not working and paint chipping everywhere on the bath tub.
4 out of 5
Recommended
for Everyone
by A verified traveller

very nice stay and location..excellent room...

Posted 10-Aug-2014
Cons: parking for Free
I enjoyed the large room and view from balcony..excellent stay and will stay again
4 out of 5
Recommended
for Everyone
by A verified traveller from South Carolina

Our stay was peaceful.

Posted 10-Aug-2014
We stopped to check for directions and our room was ready. We were offered the option of checking in early! We were very excited! Thanks for a great, short visit to Jacksonville, Florida...
5 out of 5
Recommended
for Everyone
by A verified traveller

The Valet parking guy was incredibly helpful.

Posted 4-Aug-2014
Pros: The Valet helped me decorate my daughter's car, when I told him she had just gotten married.
Cons: Nothing, We eat at Ruth Christ and love it.
Location: Great
I went to the front desk to charge my Visa so that my daughter and her new husband wouldn't have to pay for breakfast in the morning. The front desk told me that I didn't need to do that because she was going to give them a complimentary breakfast because they were so cute when they checked in..Thank you, I will never forget that.
4 out of 5
Recommended
for Everyone
by A verified traveller from Culpeper, VA

Awesome view!

Posted 23-Jul-2014
Great room, relaxing & Quiet. Could not have ask for a better view!
2 out of 5
by A verified traveller from sc

Very dated hotel

Posted 23-Jul-2014
Needs updating. People in next door room smoked and made ours smell terrible. Staff did not offer any refund/discount.
3 out of 5
by A verified traveller from Oregon

In desperate need of an over-haul!

Posted 7-Jul-2014
Pros: Riverfront views. American Grill fare.
Cons: Almost all of it.
Location: Downtown Jacksonville
Great place to watch the Independence day fireworks. Entire staff needs training on cleaning, maintenance and customer service! Hotel is in desperate need of renovations and THERE ARE NO FRIDGES OR MICROWAVES IN THE ROOMS! Is that how they were able to become green certified? At least the bed was comfy and the food was good!