Outdoor pool

Reviews of Comfort Suites Fernandina Beach at Amelia Island

2.5 out of 5
Comfort Suites Fernandina Beach at Amelia Island
2801 Atlantic Avenue, Fernandina Beach, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 439 out of 1001 reviews" "
Rating 8 - Good. 355 out of 1001 reviews" "
Rating 6 - Okay. 111 out of 1001 reviews" "
Rating 4 - Poor. 53 out of 1001 reviews" "
Rating 2 - Terrible. 43 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Luis

Stayed 2 nights in Mar 2024
Response from Alexa on Apr 16, 2024
Hi Luis! Thank you for leaving us a review about your visit. We appreciate your feedback and would love to hear more about your stay to learn how we can improve. Thank you for choosing Comfort Suites and we hope to welcome you back again soon.

10/10 Excellent

Kacey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Would stay again!
Stayed 1 night in Mar 2024
Response from Alexa on Apr 5, 2024
Hi Kacey! Thank you for leaving us a review during your stay. We are delighted you enjoyed your visit and we look forward to welcoming you back again one day.

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good deal for the money. We loved the location. Breakfast was well ran the girl was always there and kept things fresh and hot.
Stayed 4 nights in Mar 2024
Response from jb on Apr 4, 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Terrance R

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The lack of kid friendly restaurants
Stayed 6 nights in Mar 2024
Response from Alexa on Apr 1, 2024
Hi Terrance! Thank you for leaving us a review about your stay. We are delighted you enjoyed your visit with us and we hope to welcome you back again soon.

8/10 Good

Gail

Stayed 2 nights in Mar 2024
Response from Alexa on Apr 14, 2024
Hi Gail! Thank you for leaving us a great review. We are delighted you enjoyed your visit with us and we hope to welcome you back again soon.

6/10 Okay

Heide-Marie

Stayed 1 night in Dec 2023
Response from Alexa on Mar 20, 2024
Hi Heide-Marie! Thank you for leaving us a review about your visit. We appreciate your feedback about your visit and would love to hear more to learn how we can improve. Thank you for choosing Comfort Suites and we hope to welcome you back again soon.

10/10 Excellent

Roseanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Alexa on Mar 20, 2024
Hi Roseanne! Thank you for leaving us a fantastic review. We are thrilled you enjoyed your visit. Thank you for choosing to stay with us and we hope to welcome you back again soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alexa on Mar 21, 2024
Thank you for leaving us a great review, Elizabeth! We are so happy you enjoyed your stay and we hope to welcome you back again soon.

6/10 Okay

David

Disliked: Staff & service, amenities, property conditions & facilities
Con: check in was poor- desk person was rude. Rooms are basic. Bathrooms need updated badly. Expensive for what it is. Amenity options limited. Pro: proximity to beach access and 2 restaurants.
Stayed 1 night in Mar 2024
Response from Alexa on Mar 18, 2024
Hi David Thank you for leaving us a review about your stay. We apologize you had a negative experience at our hotel and we will share your feedback with our team. Thank you for choosing Comfort Suites and we hope to welcome you back again soon.

8/10 Good

gene

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice location
Stayed 1 night in Mar 2024
Response from Alexa on Mar 18, 2024
Thank you for leaving us a great review, Gene! We are thrilled you enjoyed the location and your stay. Thank you for choosing Comfort Suites and w hope to welcome you back again soon.

2/10 Terrible

Kim

Travelled with partner
Disliked: Property conditions & facilities
Curtains had to be clipped together with a hanger. Dirty mirror and lamps did not work. The hook on back of bathroom door was broke and paper stuffed in the hole Paper stuffed in the peep hole in the front door. Furniture in very poor condition. They were updating lobby so the construction area smelled
Stayed 1 night in Feb 2024
Response from Alexa on Feb 21, 2024
Hi Kim! Thank you for taking the time to leave us a review about your stay. We apologize about your experience at our hotel. We take all of our guest's comments to heart and we will share your feedback with our team immediately. Thank you for choosing to stay with us and we hope to welcome you back again one day.

8/10 Good

Nancy

Stayed 4 nights in Feb 2024
Response from Alexa on Mar 21, 2024
Hi Nancy! Thank you for leaving us a great review. We are delighted you enjoyed your stay with us and we hope to welcome you back again soon.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service
Staff was great, property was clean but hotel needs to be updated.
Stayed 1 night in Feb 2024
Response from Alexa on Feb 18, 2024
Hi Kimberly! Thank you for leaving us a lovely review. We are so happy you enjoyed our staff and cleanliness of our hotel. Thank you for choosing to stay with us and we hope to welcome you back again soon.

10/10 Excellent

Russell

Stayed 1 night in Feb 2024
Response from Alexa on Mar 21, 2024
Thank you for leaving us a great review, Russell! We are delighted you enjoyed your stay and we hope to welcome you back again soon.

10/10 Excellent

barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good.
Stayed 2 nights in Jan 2024
Response from Tori on Feb 13, 2024
Thank you for your positive feedback! We're thrilled to hear that you had a great experience during your stay. Our team works hard to provide excellent service and ensure our guests have a memorable time. If there's anything specific you loved or if you have any suggestions for improvement, please feel free to share. We appreciate your support and hope to welcome you back for another fantastic stay! -Tori

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Tori on Feb 13, 2024
Thank you for your positive feedback! We're thrilled to hear that you had a great experience during your stay. Our team works hard to provide excellent service and ensure our guests have a memorable time. If there's anything specific you loved or if you have any suggestions for improvement, please feel free to share. We appreciate your support and hope to welcome you back for another fantastic stay! -Tori

6/10 Okay

Laurie

Travelled with family
Liked: Staff & service, property conditions & facilities
close to ocean
Stayed 1 night in Feb 2024
Response from Tori on Feb 13, 2024
Thank you for taking the time to share your experience. We're delighted to hear that you appreciated the hotel's proximity to the ocean. We strive to offer our guests a convenient and enjoyable stay. If you have any additional feedback or if there's anything specific you'd like to highlight, please let us know. We look forward to welcoming you back for another wonderful stay! -Tori

10/10 Excellent

Andrea, Bethesda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was as one would expect it should be. Nothing fancy, but a nice clean room with a comfortable bed and a decent breakfast. The staff was friendly.
Stayed 2 nights in Jan 2024
Response from jb on Feb 1, 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Phillip

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024
Response from jb on Jan 15, 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Gary, Punta Gorda

Liked: Amenities
Heather was very nice and gave me a good recommendation for dinner. Thank you.
Stayed 1 night in Jan 2024
Response from jb on Jan 12, 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Michael

Stayed 1 night in Jan 2024
Response from jb on Jan 12, 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from jb on Jan 8, 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Douglas

Stayed 1 night in Jan 2024
Response from jb on Feb 1, 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness
The rooms were clean and recently painted but holes were not covered prior to painting. The doors were old and would get stuck when trying to open.
Stayed 1 night in Jan 2024
Response from jb on Jan 8, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Karin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We really enjoyed our stay here. The location is fantastic! 30 seconds to the beach - several restaurants/bars within a few minutes walk - 2 miles from downtown which is also walkable with sidewalks the whole way. The beds are super comfy! To be picky, it could have been a bit cleaner but it was just fine for us. Breakfast was simple but very good - the coffee was excellent. All of the staff that we dealt with were extremely nice and very helpful. We will definitely stay here again if we return to the Jacksonville area.
Stayed 5 nights in Dec 2023
Response from jb on Dec 31, 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Aime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno
Stayed 2 nights in Dec 2023
Response from jb on Dec 31, 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Johnny, San Juan

Stayed 1 night in Dec 2023
Response from jb on Dec 31, 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Beth

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean but kinda run down. Breakfast was terrible. Just fuel for the day.
Stayed 1 night in Dec 2023
Response from jb on Dec 31, 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Bryan, CHILLICOTHE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice. The rooms were clean. It’s walking distance easily to several restaurants and the beach.
Stayed 1 night in Dec 2023
Response from jb on Dec 29, 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was excellent. We’ve stayed here before and never been disappointed. The check in is always so easy and we had an oceanview from our room. The Inn is remodeling and it looks great. We will be back.
Stayed 1 night in Dec 2023
Response from jb on Dec 22, 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

6/10 Okay

cyndy

Liked: Cleanliness, staff & service
short vacation
The hotel never said they were remodeling, otherwise I wouldn't have booked. The decaf coffee in the machine never worked, the pancake machine was not working for 2 days. I had to listen to pounding (construction) and workers all over. Hotel staff was nice
Stayed 5 nights in Dec 2023
Response from jb on Dec 18, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was informed at check in that room service would only be provided after 3 days. If I needed any towels or other amenities it was up to me. Facility was being remodeled. Inconvenient parking and bad communication. Breakfast was marginal with few choices.
Stayed 7 nights in Dec 2023
Response from jb on Dec 18, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Mary

Stayed 3 nights in Dec 2023
Response from jb on Dec 29, 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay.
Stayed 2 nights in Nov 2023
Response from jb on Nov 28, 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

6/10 Okay

Joshua

Stayed 2 nights in Nov 2023
Response from jb on Dec 18, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room, great location because we could walk to the beach, right next to Ft. Clinch, and about 2 miles to the downtown where lots of restaurants and shopping are.
Stayed 2 nights in Nov 2023
Response from jb on Nov 28, 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was so soft I slept through my stay
Stayed 1 night in Nov 2023
Response from jb on Nov 27, 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from jb on Nov 27, 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Michele

Business traveller
Liked: Cleanliness, staff & service, amenities
Front desk attendant was wonderful, room was very clean.
Stayed 1 night in Nov 2023
Response from jb on Nov 15, 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

6/10 Okay

Patricia

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from jb on Nov 15, 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

2/10 Terrible

Christopher

Travelled with family
Disliked: Amenities, property conditions & facilities
This property is unbelievable in all the WRONG ways! Their rules are not customer friendly! Find another place to stay!
Stayed 1 night in Nov 2023
Response from Tori on Nov 13, 2023
We're sorry to hear that you had a negative experience at the property, and we apologize for any inconvenience or dissatisfaction you encountered with the rules. Guest satisfaction is important, and it's disheartening to learn that the property's policies did not meet your expectations.If there are specific details you'd like to share about your experience or if there's anything we can do to address your concerns, please provide more information. Your feedback is valuable, and we want to understand how we can improve.If you decide to share more details or consider staying at the property again, we hope to have the opportunity to provide a more positive experience for you.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tori on Nov 9, 2023
Thank you for taking the time to provide a rating for your experience. If you have any specific feedback or comments about your stay, please feel free to share more details. Your input can be helpful to others looking for information about this location. If you have any questions or need further assistance, don't hesitate to ask. Your satisfaction is important to us.

8/10 Good

gines

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Beds were great. Facility was a little dated (carpet in elevator badly stained). Refrigerator was not cooling -warm. Door lock was problematic - rarely worked with less than 5 tries. Closet door came out of track first time opening it. Breakfast was very good. It was quiet, located near beach, and state park. Overall enjoyed our stay.
Stayed 4 nights in Oct 2023
Response from jb on Oct 16, 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVE THE PANCAKE MACHINE.
Stayed 2 nights in Oct 2023
Response from jb on Oct 12, 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Lucia, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the money.
Stayed 2 nights in Oct 2023
Response from jb on Oct 12, 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Monty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pretty good
Stayed 1 night in Oct 2023
Response from jb on Oct 8, 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Katina

Stayed 6 nights in Sep 2023
Response from jb on Oct 18, 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Lawrence

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Not in great shape, but better than nithing and reasonable for location
Stayed 1 night in Sep 2023
Response from jb on Oct 5, 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Thank you so much for your loyalty to our property, we do really appreciate it.We hope to see you again soon.

10/10 Excellent

Jimmy l Brown

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very nice
Stayed 3 nights in Sep 2023
Response from Tori on Sep 26, 2023
Thank you for your positive feedback! We're delighted to hear that you found our hotel clean and enjoyable. We hope to continue providing you with excellent service during your future stays. If you have any specific suggestions or comments to help us improve further, please feel free to share them. We look forward to welcoming you back in the future! -Tori

10/10 Excellent

Jon

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here over 5 times and absolutely love this place.
Stayed 1 night in Sep 2023
Response from jb on Sep 25, 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Thank you so much for your loyalty to our property, we do really appreciate it.We hope to see you again soon.