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Reviews of Ramada by Wyndham Jacksons Point

3.5 out of 5
Ramada by Wyndham Jacksons Point
49 Lorne Street, Jacksons Point, Georgina, ON

Reviews

7.4

Good

Rating 10 - Excellent. 236 out of 734 reviews" "
Rating 8 - Good. 228 out of 734 reviews" "
Rating 6 - Okay. 141 out of 734 reviews" "
Rating 4 - Poor. 66 out of 734 reviews" "
Rating 2 - Terrible. 63 out of 734 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Gerald

??
Stayed 2 nights in Apr 2024
Response from Frankie on Apr 22, 2024
Hello Gerald, could you please tell me more about your recent stay with us, Frankie.

10/10 Excellent

Janet

Travelled with partner
Wonderful stay
Stayed 2 nights in Apr 2024
Response from Frankie on Apr 15, 2024
Thank you, Janet, FYI our summer menu is ready with patio open in following Monday, look forward to seeing you again. (enjoy the sunshine at Ramada by Wyndham Resort & Spa)

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Lakeview from the room The room was clean but dated Good Complimentary breakfast
Stayed 1 night in Apr 2024
Response from Frankie on Apr 12, 2024
Thank you, Cindy, my colleagues and I are looking forward to welcoming you back in summer which our patio is ready with new menu. Frankie

6/10 Okay

Brian

Business traveller
Disliked: Property conditions & facilities
Recently booked 3 nights of stay, every night, the door cards required reactivation. After 10pm with the lobby being closed, a call in to the receptionist was required to have someone come down to my room to let me in. On-top of this they wanted to check through my phone emails and spend a half an hour confirming that my stay was legit, I didn't get inside the room until 1am. Not happy. 2 nights in a row this occurred
Stayed 3 nights in Apr 2024
Response from Frankie Wong on Apr 9, 2024
Dear Brian, so sorry and please accept my apology for the incident. The lobby was closed during the winter low season at mid night and reopen at 7am. during this period of time, we post an emergency number by the door. At 12.45am, I received your call and open the door for you. for security purpose, we need to check the ID and message in order to protect the guest privacy.

10/10 Excellent

Beverly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here lots of times so things are familiar. Staff are friendly and caring. We have an Austistic 10 year old and staff know we need to be in the main building, not Lakeside. We also have a busy 3 year old and everyone is understanding.
Stayed 1 night in Mar 2024
Response from Frankie Wong on Apr 9, 2024
Thank you

8/10 Good

Deepali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and lovely view.
Stayed 1 night in Mar 2024
Response from Frankie Wong on Apr 9, 2024
Thank You Deepail

10/10 Excellent

Zichen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Kathy on Mar 18, 2024
Thank you for your positive feedback. We are delighted that you enjoyed your stay. Your comments motivate us to continue providing excellent service to all our guests.

10/10 Excellent

Caleb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Kathy on Mar 18, 2024
Thank you for your positive feedback. We are thrilled to hear that you had a great experience. We look forward to welcoming you back in the future.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Frankie Wong on Apr 9, 2024
Thank You Marie

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean rooms
Stayed 1 night in Mar 2024
Response from Kathy on Mar 18, 2024
Thank you for your positive feedback. We are thrilled to hear that you had a great experience. We look forward to welcoming you back in the future.

8/10 Good

Beverley

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The staff was very good. My only problem was: with so vacant rooms, why did we get "up-graded" to a room that was on the second level at the end of the building which was a very long distance from the main building? Using the main buildings' facilities ie: pool, hot tub, etc. was very inconvenient from where our room was located (it's a very big resort).
Stayed 2 nights in Mar 2024
Response from Frankie Wong on Apr 9, 2024
Dear Beverley,Got your message, your profile has been updated.

4/10 Poor

Sarah

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
One thousand percent different from photos. The gentleman was great but the lady at the desk was rude. Super dated. Not at all like photos.
Stayed 1 night in Mar 2024
Response from Kathy on Mar 6, 2024
We apologize for falling short of your expectations. We value your feedback and will use it to make necessary improvements to enhance our guests' experience.

8/10 Good

Kate

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Feb 2024
Response from Kathy on Mar 6, 2024
Thank you for your feedback. We will use your comments to enhance our services for future guests.

10/10 Excellent

Dave

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice cheap clean big rooms
Stayed 1 night in Feb 2024
Response from Kathy on Mar 6, 2024
Thank you for your positive feedback. We are thrilled to hear that you had a great experience. We look forward to welcoming you back in the future.

8/10 Good

Erick

Travelled with family
Disliked: Staff & service, property conditions & facilities
Staff was a little underwhelmed, the receptionist gave me attitude for no reason. Than apologized At first got a room full of spider and dirty washrooms.
Stayed 2 nights in Feb 2024
Response from Kathy on Feb 23, 2024
We appreciate your feedback and apologize for any shortcomings during your stay. We will work diligently to address the issues you mentioned and improve our services.

2/10 Terrible

Aaron

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty room. Horribly loud neighbours. Bad stay. Only saving grace were the staff. Although only two out of three staff interactions were good.
Stayed 2 nights in Feb 2024
Response from Marketing Team on Feb 21, 2024
We're sorry to hear that your experience was unsatisfactory. Please contact our guest services team at +1 (905) 572-6232 to discuss your concerns further and see how we can improve.

2/10 Terrible

Doris

Disliked: Cleanliness, staff & service, property conditions & facilities
Sorry to say very disappointed receptions staff and restaurant staff rude, attitude not answer my questions terrible service, rushing on us, cockroaches in room plus ants, of course pool in maintenance I have pictures of both. I am travelling for work and business often so I’ve been in hotels a lot but this escape which was a family long weekend celebration and my wedding anniversary Horrible memories Never put my foot there again! They were not busy at all so they had time to welcoming us and treat us like humans,but unfortunately NOT! Not recommended!
Stayed 2 nights in Feb 2024
Response from Marketing Team on Feb 21, 2024
We're sorry to hear that your experience was unsatisfactory. Please contact our guest services team at +1 (905) 572-6232 to discuss your concerns further and see how we can improve.

8/10 Good

Murni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jenna at the check in counter was kind to check us in earlier because we booked a couple massage at the spa for 4pm. Our room was spacious and clean.
Stayed 1 night in Feb 2024
Response from Marketing Team on Feb 21, 2024
Thank you for your positive feedback! We're delighted you had a great experience. We will continue to work hard to exceed your expectations.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
It was off season so quiet. Facilities were very clean and the staff were excellent. Friendly, efficient and helpful
Stayed 1 night in Feb 2024
Response from Marketing Team on Feb 21, 2024
Thank you for your fantastic review! We're thrilled you had a perfect stay. We look forward to welcoming you back for another exceptional experience.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 1 night in Feb 2024
Response from Marketing Team on Feb 21, 2024
Thank you for your fantastic review! We're thrilled you had a perfect stay. We look forward to welcoming you back for another exceptional experience.

4/10 Poor

Anne

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Close to job site but property needs updating and repair
Stayed 1 night in Feb 2024
Response from Marketing Team on Feb 21, 2024
We're sorry to hear that we didn't meet your expectations. Your feedback is valuable, and we will use it to make necessary improvements.

10/10 Excellent

ROBERT

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
did not like the tac on $$$for possible room damage-50$, also trailer parking 35$
Stayed 3 nights in Feb 2024
Response from Ramada J.P Team on Mar 9, 2024
Dear Robert, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,

8/10 Good

Kate

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Ramada J.P Team on Mar 9, 2024
Dear Kate, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. 4/5 is amazing! Thank you so much for your business and we look forward to seeing you in the future. Kind regards,

8/10 Good

Kate

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Ramada J.P Team on Mar 9, 2024
Dear Kate, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. 4/5 is amazing! Thank you so much for your business and we look forward to seeing you in the future. Kind regards,

6/10 Okay

Kate

Stayed 1 night in Feb 2024
Response from Ramada J.P Team on Mar 9, 2024
Dear Kate, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. 3/5 is great! Thank you so much for your business and we look forward to seeing you in the future. Kind regards,

10/10 Excellent

DAVID

Travelled with family
Everything
Stayed 2 nights in Feb 2024
Response from Ramada Team on Feb 5, 2024
Thank you David. We are pleased you enjoyed your stay and look forward to seeing you again!

8/10 Good

Sweety

Travelled with partner
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Ramada J.P Team on Mar 9, 2024
Dear Sweety, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. 4/5 is amazing! Thank you so much for your business and we look forward to seeing you in the future. Kind regards,

10/10 Excellent

Rodney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ramada J.P Team on Mar 9, 2024
Dear Rodney, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. 10/10 is amazing! Thank you so much for your business and we look forward to seeing you in the future. Kind regards,

10/10 Excellent

Rodney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ramada J.P Team on Mar 9, 2024
Dear Rodney, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. 10/10 is amazing! Thank you so much for your business and we look forward to seeing you in the future. Kind regards,

8/10 Good

Leslie

Stayed 1 night in Jan 2024
Response from Ramada Team on Jan 13, 2024
Dear Leslie, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We appreciate the score 4/5!Thank you so much for your business and we look forward to seeing you in the future.Kind regards,

10/10 Excellent

Rodney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ramada Team on Jan 10, 2024
Hi Rodney, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback 10/10 and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Warm Regards,

10/10 Excellent

Sergey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ramada Team on Jan 5, 2024
Hi Sergey, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.Kind regards,

8/10 Good

April

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Ramada J.P Team on Mar 9, 2024
Dear April, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. 8/10 is amazing! Thank you so much for your business and we look forward to seeing you in the future. Kind regards,

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ramada Team on Jan 5, 2024
Hi James, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,

4/10 Poor

Beverly

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We use this property because our kids love the pool and hot tub. Hot tub was drained and out of order. Pool use was limited. Couldn't get any reception on my Rogers phone to get calls or messages. Heat control was missing from wall so husband had to adjust it on the unit. Was either hot or cold in our room making it difficult to sleep.when we were leaving resort they told us breakfast was included which is not what the site said when I booked our room.we had gone out for breakfast the day before.Staff were trying hard to please us but facility is in need of maintenance.
Stayed 2 nights in Dec 2023
Response from Ramada Team on Dec 29, 2023
Dear Beverly, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Also, we apologize for the inconvenience mentioned. Warm Regards.

10/10 Excellent

Rodney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ramada Team on Dec 29, 2023
Dear Rodney, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your Score 10/10 we will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive excellent scores.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Warm Regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ramada Team on Dec 29, 2023
Dear James, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your Score 5/5 we will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive excellent scores.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Warm Regards,

6/10 Okay

PRABHJOT

Stayed 1 night in Nov 2023
Response from Ramada Team on Dec 29, 2023
Dear Prabhjot, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,

6/10 Okay

Hana

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Ramada Team on Dec 30, 2023
Dear Hana, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,

10/10 Excellent

JULIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times but always had a room in the main building. This time, we were in one of the outbuildings buildings close to the water. The room was huge and very comfortable, although the ceiling was rather shabby looking as were the bathroom walls, but this did not make a difference in how comfortable it was. I enjoyed the view of a beautiful sunrise over the water. We will definitely be returning.
Stayed 1 night in Nov 2023
Response from Ramada Team on Dec 29, 2023
Dear Julia, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Also, we apologize for the inconvience mentioned. Warm Regards,

8/10 Good

Balkeet

Travelled with partner
Liked: Staff & service, property conditions & facilities
Overall experience was good
Stayed 1 night in Nov 2023
Response from Ramada Team on Dec 30, 2023
Dear Balkeet, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Warm Regards,

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
Needs renovation desperately, but it is the only place in town. So why would the owners. People will still show up
Stayed 2 nights in Nov 2023
Response from Ramada Team on Dec 30, 2023
Dear David, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Warm regards,

4/10 Poor

Don

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property is very expensive for a below average at best room. Price should take in account off season. Room could have been much cleaner amd is need of repairs to the curtains, main door taps etc.
Stayed 2 nights in Nov 2023
Response from Ramada Team on Dec 30, 2023
Dear Don, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Warm regards,

8/10 Good

Kristine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again. The staff was friendly, check-in was easy, our room was clean, there were many amenities on the grounds that we were happy with and the view of Lake Simcoe is lovely. We had dinner at the restaurant in the hotel and greatly enjoyed the food with a gorgeous view of the lake. After dinner we did a quick swim, hot tub and dried off in the sauna. It was a little cold running back to our rooms because we were placed in a separate building from where the main pool building is but that's understandable given that it's late October.
Stayed 1 night in Oct 2023
Response from Ramada Team on Dec 30, 2023
Dear Kristine, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Warm Regards,

8/10 Good

Robyn

Travelled with partner
The rooms are well updated, beds comfortable. Needs a small table and 2 chairs so you can eat in there though. Big room with lots of empty space. Weekend service included simply a plastic bag with replacement towels and toilet paper dropped in front of the door.
Stayed 2 nights in Oct 2023
Response from Ramada Team on Dec 30, 2023
Dear Robyn, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.Kind regards,

10/10 Excellent

Roza

Liked: Staff & service, property conditions & facilities
Very close to the water. Very beautiful view
Stayed 1 night in Oct 2023

10/10 Excellent

Beverly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly. Moved us from Lakeside to inside because we were concerned about being close to the water with our two children. They were very understanding.
Stayed 1 night in Oct 2023

8/10 Good

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
No breakfast when it says breakfast on website where i booked. Only down side.
Stayed 1 night in Oct 2023

6/10 Okay

Robert, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities
Older rooms
Stayed 3 nights in Oct 2023

6/10 Okay

Deborah

Stayed 2 nights in Oct 2023
Response from Ramada Team on Dec 30, 2023
Dear Deborah, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,