2 outdoor pools, pool umbrellas, sun loungers

Reviews of Hilton Grand Vacations Club Zihuatanejo

4 out of 5
Hilton Grand Vacations Club Zihuatanejo
Camino Escenico Playa la Ropa S/N, Zihuatanejo, GRO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 341 out of 475 reviews" "
Rating 8 - Good. 94 out of 475 reviews" "
Rating 6 - Okay. 19 out of 475 reviews" "
Rating 4 - Poor. 9 out of 475 reviews" "
Rating 2 - Terrible. 12 out of 475 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

mauro

Liked: Cleanliness, staff & service, property conditions & facilities
The bay is amazing. Beachfront access to restaurants can’t be beaten, one stop shop for everything from sun to food.
Stayed 6 nights in Mar 2024
Response from Jorge Irra on Mar 28, 2024
Hola Mauro,Thank you very much for taking the time to provide us with feedback regarding your recent stay with us. We appreciate your comments. I glad that you had a wonderful time.Looking forward to seeing you back again soon.Saludos,

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Francisco G. on Mar 15, 2024
Thank you very much for choosing us and sharing your feedback. We hope to have you back with us soon.

10/10 Excellent

Martin, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jorge Irra on Feb 26, 2024
Hola Martin,Thank you very much for taking the time to provide us with feedback regarding your recent stay with us. I am glad that you had a wonderful time.Looking forward to seeing you back again soon.Saludos.

10/10 Excellent

Linda, kentfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our 7 day stay. Room was great , bed extremely comfortable.our balcony space and plunge pool was fantastic. 360 view of the bay. Staff extremely helpful, knowledgeable and very friendly. Service was impressive in the restaurant as well as the food.
Stayed 5 nights in Feb 2024
Response from Francisco G. on Feb 24, 2024
Thank you very much for your feedback. We are happy to know that you enjoyed your stay and hope to have you back again soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Francisco G. on Feb 21, 2024
Thank you for staying with us and for providing feedback. we hope to have you back again soon.

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Too many stairs. Music loud at times.
Stayed 4 nights in Feb 2024
Response from Francisco G. on Feb 19, 2024
Thank you very much for sharing your feedback.

10/10 Excellent

Ricky, Surrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very special place . The property is beautiful and the staff are so friendly and helpful
Stayed 7 nights in Feb 2024
Response from Francisco G. on Feb 9, 2024
Thank you very much for your kind words. I will make sure to share with the Team. We hope to have you back with us soon.

10/10 Excellent

Jim, Lynnwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1st time staying at this property and will come back for sure.
Stayed 11 nights in Jan 2024
Response from Francisco G. on Feb 6, 2024
Thank you very much for your comments. We are happy that you had a greta time and hope to have you back soon. I will make sure to share this with the Team.

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing. Shame about the Tropical Storm while we were there but you can't do anything about that.
Stayed 4 nights in Oct 2023
Response from Pamela Bello on Jan 25, 2024
Dear Annie,Thank you for rating your experience at Hilton Grand Vacation Club Zihuatanejo! We are very happy to know that we exceeded your expectations, since it is our main goal. We appreciate your comments about our facilities.We hope to have the pleasure of welcoming you again.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2023
Response from Francisco G. on Dec 28, 2023
Thank you very much for sharing feedback regarding your stay. We hope to have you back soon.

10/10 Excellent

Kimberley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our 2 bedroom suite. Gorgeous view, fully equipped and always clean. The staff are awesome. Wish we could live there.
Stayed 14 nights in Dec 2023
Response from Francisco G. on Dec 23, 2023
Thank you for sharing comments regarding your stay. We hope to have you back soon.

10/10 Excellent

Sheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the beautiful ocean view room with dip pool. We also loved the cleanliness, friendliness of staff and the amazing ocean front locatation on La Ropa beach within walking distance to central Zihau. We did not love the bats in our outdoor shower. We also did not love that the hotel did not receive the Expedia rate with our reservation and therefore, we were substantiall over charged. It has taken a great deal of time and several phone calls Expedia and Hilton to sort this out.
Stayed 4 nights in Dec 2023
Response from Francisco G. on Dec 20, 2023
We appreciate your recent visit and thank you very much for your comments and feedback. We apologize for the confusion that arose regarding the reservations, which was fortunately resolved. Regarding the bats, because our destination is located in a tropical area, you may notice the presence of bats in the outdoor areas. The Teams continues to work on strategies in order that this not be an inconvenience. Thank you again and we hope to see you back soon.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2023
Response from Francisco G. on Dec 16, 2023
Thanking you for providing us with your feedback regarding your stay.

10/10 Excellent

Brittany

Stayed 2 nights in Dec 2023
Response from Francisco G. on Dec 13, 2023
Thank you for staying with us and providing this feedback. We hope to have you back soon.

8/10 Good

Mindy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get a massage daily, very inexpensive
Our stay at the Hilton was very nice, staff was friendly and accommodating, room was clean and comfortable, and loved the breakfasts in the hotel restaurant. There are only 2 downsides to Zihuatanejo, it's very humid and most hotels are built into the surrounding hills so you are going up and down many stairs many times daily. That's not the fault of the hotel just something for you to know before you go.
Stayed 5 nights in Dec 2023
Response from Francisco G. on Dec 8, 2023
Thank you very much for your comments regarding your experience with us. we are happy to know that you enjoyed and hope to have you back soon.

10/10 Excellent

Patrick Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Jorge Irra on Dec 7, 2023
Hola Patrick Edward,Thank you for taking the time to share with us your comments about your Vacation Experience. We look forward to having you back with us soon.Muchas gracias por sus comentarios, los esperamos pronto.Saludos.

10/10 Excellent

Anita

Stayed 5 nights in Nov 2023
Response from Francisco G. on Dec 23, 2023
Thank you very much for choosing us. We hope to have you back soon.

10/10 Excellent

Teresa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The uniqueness of the property is my favourite thing about the Hilton
Stayed 2 nights in Nov 2023
Response from Francisco G. on Nov 30, 2023
Thank you very much for your comments. We are happy to know that you enjoyed your stay with us and hope to have you back soon.

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient; great beach
Stayed 4 nights in Nov 2023
Response from Francisco G. on Nov 29, 2023
Thank you for taking the time to share your comments. We hope to have you back again soon.

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money. On-site dinning could be improved. Overall a great stay.
Stayed 4 nights in Nov 2023
Response from Francisco G. on Nov 29, 2023
Thank you very much for your comments. we hope to have you back soon.

10/10 Excellent

robinson

Travelled with group
Liked: Amenities, property conditions & facilities
The staff was incredible
Stayed 7 nights in Nov 2023
Response from Francisco G. on Nov 21, 2023
Thank you very much for your feedback. We are happy to know that you had a great experience.

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Room 807 needs a little attention. Faucet handles in the bathroom are stripped and do not work well and the air conditioner is leaking in the dining room table and on the futon. But your staff made up for those few items that need attention.
Stayed 6 nights in Nov 2023
Response from Francisco G. on Nov 13, 2023
Thank you very much for you feedback. I will make sue to share this with the team.

10/10 Excellent

deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is amazing, from the first view of the beach and pool area when you arrive! The staff are so friendly and make you feel at home. La Ropa beach is a fantastic spot. And the Hilton / Embarc property is very special.
Stayed 8 nights in Oct 2023
Response from Francisco G. on Nov 10, 2023
Thank you so much for your generous words about our property and staff. we work hard to provide memorable experiences for all of our guests and hope to have you back soon. I will make sure to share this with the team.

10/10 Excellent

Dave

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding
Stayed 7 nights in Oct 2023
Response from Francisco G. on Nov 6, 2023
Thank you very much for taking the time to provide feedback. We hope to have you back with us soon.

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hilton Grand vacation Zi. Third visit here, never disappointed, always a relaxing vibe. Thanks for the great management and employees!
Stayed 1 night in Oct 2023
Response from Francisco G. on Oct 31, 2023
Thank you very much for your generous words about the Team. we are happy that you enjoyed your stay and hope to have you back with us again soon.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome view!
Stayed 2 nights in Oct 2023
Response from Francisco G. on Oct 22, 2023
Thank you very much for choosing to stay with us. We are happy to know you had a great experience and hope to have you back soon.

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My girlfriend and I loved our stay here. The property is beautiful and right on the beach, rooms spacious with stunning views, and the staff was amazing! The only negative is not having any food/drink service on the property’s beach area.
Stayed 4 nights in Oct 2023
Response from Jorge Irra on Oct 11, 2023
Hola Kathy,Thank you so much for your recent visit. We appreciate your comments regarding our Team Members, yes, they are super stars in service.We hope to have you back again soon have a great day.

10/10 Excellent

Nadia Laura

Liked: Staff & service, property conditions & facilities
Everything is excelent, great experience
Stayed 2 nights in Oct 2023
Response from Francisco G. on Oct 27, 2023
Thank you very much for your comments and for choosing us for your vacation experience. We hope to have you back with us soon.

10/10 Excellent

MICHAEL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely return to this resort. Great customer service and everything is located nearby.
Stayed 4 nights in Sep 2023
Response from Francisco G. on Oct 9, 2023
Thank you very much for providing us with comments regarding your recent stay with us. We hops to have you back soon.

10/10 Excellent

Kelvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect holiday destination.
An excellent place to stay with ample room to move about. Great pools plus the beach at your doorstep. Staff were always very helpful and friendly. Would highly recommend this place for a relaxing holiday.
Stayed 4 nights in Sep 2023
Response from Francisco G. on Sep 21, 2023
Thank you very much for you comments regarding your stay with us. We hope to have you back soon

2/10 Terrible

Heather

Stayed 3 nights in Sep 2023
Response from Francisco G. on Sep 21, 2023
Thank you for taking the time to rate your stay with us.

10/10 Excellent

Gladis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and amazing view to the ocean! Friendly staff and the walk down to pool and beach was good.
Stayed 2 nights in Aug 2023
Response from Jorge Irra on Aug 24, 2023
Hola Gladis,Thank you very much for providing us with feedback. We appreciate your comments for our Team Members, yes, they are super stars in service!We hope to have you back again soon have a great day.Saludos.

10/10 Excellent

blanca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to everything. Amazing beach playa La Ropa. Clean, Staff very nice and kind. I will go back.
Stayed 5 nights in Aug 2023
Response from Francisco G. on Aug 21, 2023
Thank you very much for your kind words and comments about our property. We are happy to know that you enjoyed and hope to have you back soon.

10/10 Excellent

Rogelio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Francisco G. on Aug 21, 2023
Muchas gracias por compartir su calificacion de su estancia con nostros. Esperamos tenerlo nuevamente pronto.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place , but i recommend bring your own sodas and drinks. 2 coca cola cans cost me $10(cnd) at the pool other than that
Stayed 1 night in Aug 2023
Response from Jorge Irra on Aug 12, 2023
Hola Ian,Thank you very much for providing us with feedback regarding your recent stay with us. I apologize that we were not able to meet your expectations in some areas.We hope to have you back again soon have a great day.Saludos.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do it!!!
Do not hesitate and book this resort. Loved this resort. As soon as you walk in to check in they great you with a wet towel that smells like tranquility and a cold chilled water bottle to quench your thirst - and if you are here in a July you know you need it. We arrived super early and Rigoberto gave us bracelets to have access to the pool and beach area and held on to our luggage. He had our room faster than expected. Rooms are cozy cute and fresh. Food is delish. Alcoholic drinks are amazing and the beach rest area was more than you can imagine. The vibe of the resort is family oriented, yet you don’t see kids running around. The pool area was where the party was !! We did not eat at the restaurant, yet the locals do suggest to do so as their menu and food is superb. And I trust the locals. Amazing and friendly staff from the driver to the security gentleman that gave us a lesson on the turtle eggs. We will be back !
Stayed 1 night in Aug 2023
Response from Francisco G. on Aug 10, 2023
Thank very much for your generous words. I will make sure to share your comments with the team. We are happy to know that you enjoyed your stay with us and hope that you. Will come back soon.

10/10 Excellent

SAIR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was fantastic and the room layout including the living room and balcony offer amazing view over playa la ropa and the surrounding hills.
Stayed 7 nights in Jul 2023
Response from Jorge Irra on Aug 7, 2023
Hola Sair,Thank you for taking the time to share with us your comments about you Vacation Experience. We look forward to having you back with us soon.Saludos.

10/10 Excellent

Tarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is beautiful
Stayed 3 nights in Aug 2023
Response from Jorge Irra on Aug 7, 2023
Hola Tarah,Thank you for taking the time to share with us your comments about you Vacation Experience. We look forward to having you back with us soon.Saludos.

2/10 Terrible

Milos

Stayed 9 nights in Jul 2023
Response from Francisco G. on Aug 8, 2023
Muchas gracias por compartir sus comentarios. Lamento que no hayamos cumplido con sus expectativas.

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best service!!
Stayed 2 nights in Jul 2023
Response from Jorge Irra on Aug 1, 2023
Hola Rosa,Muchas gracias por su reciente visita. Deseamos que hayan tenido un bonito retorno a su hogar.Esperamos tener la oportunidad de servirles nuevamente en un futuro cercano.Saludos.

10/10 Excellent

Esmeralda

Stayed 2 nights in Jul 2023
Response from Francisco G. on Aug 18, 2023
Thank you for your feedback

10/10 Excellent

jorge

Liked: Staff & service, amenities, property conditions & facilities
Super clean and safe ... staff very friendly awesome service from all
Stayed 5 nights in Jul 2023
Response from Jorge Irra on Jul 28, 2023
Hola Jorge,Deseamos que hayan tenido un bonito regreso a su hogar. Agradecemos ampliamente su reciente visita.Muchas gracias por sus comentarios, en especial respecto al servicio proporcionado por nuestros Colaboradores.Esperamos seguir contando con su preferencia en el futuro cercano.Saludos.

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious and I liked the view of the hotel
Stayed 2 nights in Jul 2023
Response from Jorge Irra on Jul 25, 2023
Hola Maria,We hope your trip back home went well. We appreciate you choosing Embarc Zihuatanejo for you vacation and hope your stay was enjoyable.Looking forward to seeing you back again soon. Saludos.

10/10 Excellent

Gaddiel

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jul 2023
Response from Francisco G. on Jul 24, 2023
Thank you for your feedback. We hope to have you back soon.

6/10 Okay

Juan

Stayed 8 nights in Jul 2023
Response from Jorge Irra on Aug 10, 2023
Hola Juan,Muchas gracias por su reciente visita. Deseamos que hayan tenido un bonito viaje de regreso a su hogar.Apreciamos sus comentarios. Le ofrecemos disculpas en las areas en las que no superamos sus expectativas. ¡Aprovechamos la oportunidad para invitarlos a que regresen pronto!Saludos.

10/10 Excellent

kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We very much enjoyed our stay. The property and rooms are beautiful. The staff went above and beyond to make our stay pleasurable. I'd like to mention Eloy and Procoro at the pool bar for excellent service. Also Hugo and Isaias at the front desk were very helpful with getting taxis and recommendations for dinners and other things. Thank you Embarc for a wonderful trip.
Stayed 9 nights in Jun 2023
Response from Jorge Irra on Jul 11, 2023
Hola Kristen,Thank you very much for providing us with feedback regarding your recent stay with us.Thank you for your comments for Eloy, Procoro, Hugo and Isaias, yes, they are super stars in service! We hope to have you back again soon have a great day. Saludos.

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked staying at Embarc because it was safe, next to the beach, transportation was not a problem, and staff were kind and helpful. The hotel restaurant was good too.
Stayed 3 nights in Jun 2023
Response from Francisco G. on Jul 3, 2023
Thank you very much for you kind words and feedback regarding your stay with us. We hope to have you back again soon.

10/10 Excellent

Jill LeighAnn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort right on the beach and about a 15 minute walk to town. The food was great and the staff are very friendly. The ocean view room with the balcony was amazing. We are excited to rebook again next year.
Stayed 5 nights in Jun 2023
Response from Francisco G. on Jun 26, 2023
Thank you very much for sharing comments regarding your recent stay with us. We hope to have you back with us again soon.

10/10 Excellent

Roberto

Travelled with family and small children
Is the best on Ixtapa
Stayed 1 night in Jun 2023
Response from Francisco G. on Jun 24, 2023
Thank you very much for sharing your comments regarding your stay with us. We hope to have you back with us soon.

10/10 Excellent

Alexandra

Stayed 3 nights in Jun 2023