Private beach, white sand, beach bar
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Reviews of Catalina Beach Resort

3 out of 5
Catalina Beach Resort
Playa De La Ropa S/N, Apartado Postal # 23, Zihuatanejo, GRO

Reviews

7.8

Good

Rating 10 - Excellent. 116 out of 327 reviews" "
Rating 8 - Good. 113 out of 327 reviews" "
Rating 6 - Okay. 57 out of 327 reviews" "
Rating 4 - Poor. 27 out of 327 reviews" "
Rating 2 - Terrible. 14 out of 327 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Charles, Phoenix

Travelled with family
Liked: Cleanliness, staff & service, amenities
What a fantastic place! Lots of stairs with quite a bit of age showing, but we come here for the history and romance of a traditional Mexican hotel!
Stayed 7 nights in Mar 2024

8/10 Good

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the beach view and access to town. There are a lot of steps to the beach depending on where your room is. We were fine but some older folks had trouble with the steps. They have a great infinity pool that wasn’t used that much so felt like your own. Nice big rooms, a little older but clean. Service was slow at the restaurants so often ate at the other ones for breakfast and other meals. Their bar had a great spot for sunset drinks and viewing. Staff was very friendly and accommodating. Helped us out with wifi issues. Would definitely stay again!
Stayed 13 nights in Feb 2024

6/10 Okay

Reid

Stayed 1 night in Mar 2024

10/10 Excellent

Alison, Olympia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's right on the beach, palapas for shade and wonderful staff providing food service there. The gorgeous pool was a nice alternative to beach swimming. This is a mid-century hotel with fantastic touches, grounds and history. There are LOTS of stairs, fyi. Go to an Ixtapa all-inclusive if you want sterile and impersonal staff! This place has charming character. A gem with great breakfasts, a sunset view bar and restaurant and friendly staff. Why ever leave?
Stayed 7 nights in Feb 2024
Response from The Management on Apr 3, 2024
Thanks Alison! for your recent visit to our facilities. We hope to see you back soon

6/10 Okay

Michelle

Liked: Staff & service
If you are going there for a nice relaxing time you just need to know that there are a lot of stairs from the lobby to the beach (over 250)! I didn’t know but a lot of the people I talked to love it. I guess if you call the office they can drive you down but who wants to do that?! The hotel is very rustic and could definitely use a make over! It has been there for years and people keep coming back. It was recommended to me and I trusted the person that told me about it. Next time I will be sure to do my homework! Everyone that worked there were very nice!
Stayed 5 nights in Feb 2024
Response from The Management on Apr 3, 2024
Thanks Michelle! for your recent visit to our facilities. We hope to see you back soon

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and ambiance are unparalleled, as is the location of the hotel. The property is a tropical paradise. If you like a challenge, there are 275 steps from the beach to the reception area, which I was able to navigate, daily, 90 days after a broken ankle... We called it "bootie" camp. Mind you, keep in mind, it is important to be a fit person, old or young, and not ideal for very small children. Overall, 5 stars.
Stayed 17 nights in Feb 2024
Response from Tha Management on Apr 3, 2024
Thanks Thomas! for your recent visit to our facilities. We continue to make improvements to the property, in fact your comments help us improveWe hope to see you back soon

4/10 Poor

Barrett

Stayed 2 nights in Feb 2024
Response from The Management on Apr 3, 2024
Thanks Barrett! for your recent visit to our facilities. We hope to see you back soon

6/10 Okay

Thomas

Travelled with partner
Liked: Cleanliness, staff & service
The 270 step to the beach would be tough for anyone not in shape or with a physical disability
Stayed 8 nights in Feb 2024
Response from The Management on Apr 3, 2024
We continue to make improvements to the property, in fact your comments help us improve!! See you back soon

6/10 Okay

Michelle

Stayed 6 nights in Feb 2024
Response from Tha Management on Apr 3, 2024
Muchelle...We continue to make improvements to the property, in fact your comments help us improve...see you back soon!! Thanks for your recent visit to our facilities

4/10 Poor

Greg

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property has a beautiful location on the beach the staff in some areas need more training but will do anything you ask. Very nice people. facility is tired in areas. What ruined my stay was EXPEDIA misrepresenting the room i was getting. What was advertised and what I got were totally different. I am sure all hotels have less desirable rooms and this is what Expedia got me. Staff showed me the room I thought I was getting and it was lovely and would have been a treat to stay in. My first and last time with Expedia.
Stayed 14 nights in Feb 2024
Response from Tha Management on Apr 3, 2024
Greg, We continue to make improvements to the property, in fact your comments help us improve.See you back soon.Thanks for the recent visit !

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property overall was good. The only 2 things that could be improved upon was the way they handled the credit card info at check in. We had to give them the credit card times the day we checked in and they still did not have the information the day we checked out. Breakfast was not up to par. We ordered what we wanted and they gave us what they wanted us to have.
Stayed 7 nights in Feb 2024
Response from The Management on Apr 3, 2024
Gracias Sandra for your comments and recent visit to our facilities...We continue to make improvements to the property, in fact your comments help us improve.Hope see you back soon.

6/10 Okay

Linda

Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
The hotel is in a lovely location on the beach but it has over 200 stairs to go up and down to get to the room, reception, restaurant and beach. The building is in disrepair and the rooms need upgrading. The fridge in the room was so noisy and got really hot. The ceiling fan was not properly attached to the ceiling. The majority of the staff were great. I would not stay there again. There are many hotels on that beach which are much nicer.
Stayed 7 nights in Jan 2024
Response from The Management on Apr 3, 2024
Linda, gracias for your recent visit to our facilities and comments...We continue to make improvements to the property, in fact your comments help us improve.we hope see you back soon

8/10 Good

Brian, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2024
Response from The Management on Apr 3, 2024
Gracias Brian, for your recent visit to our facilities..We continue to make improvements to the property.We hope see you back soon.

8/10 Good

Mathew

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

8/10 Good

Bev

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the bottled water that was available in the lobby and in the dining room.
Stayed 7 nights in Jan 2024

4/10 Poor

Laura

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service
Ad says “pet friendly”, maybe so but you can’t take them anywhere and not supposed to leave alone in your room, and a 600 peso per day charge, not mentioned. Didn’t find out room had no AC until check in. Some of the cheapest TP we’ve seen anywhere. The view was great from room balcony. Short taxi ride to market and restaurant area. Overall, not worth the price we paid.
Stayed 2 nights in Jan 2024

4/10 Poor

Larry

Stayed 3 nights in Jan 2024

8/10 Good

Thomas

Stayed 4 nights in Jan 2024
Response from The Management on Apr 3, 2024
Gracias Thomas for your preference and recent visit to our facilities...see you back soon

8/10 Good

Calla

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A charming old hotel. Great location and excellent service. A bit shabby but that gives it character. Great views of La Ropa from our deck, the bar and the restaurant. Good breakfast included in room rate. Lots of stairs up and down from the beach so might be difficult for those with mobility issues.
Stayed 7 nights in Jan 2024

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay. Its safe, convenient and beautiful! Staff were very good and helpful. Team leader Alfredth was friendly, competent and always willing to help!
Stayed 10 nights in Jan 2024

4/10 Poor

Consuelo

Liked: Staff & service
Disliked: Property conditions & facilities
I loved the people working there, they were so kind and helpful. I appreciated the work they did and the help they assisted with. However the rooms are different than what’s being advertised. Outside of the rooms is a lot nicer but the room itself was disappointing.
Stayed 3 nights in Jan 2024

4/10 Poor

Marco

Stayed 6 nights in Dec 2023

8/10 Good

Rhona

Stayed 7 nights in Dec 2023

2/10 Terrible

Gary

Stayed 9 nights in Dec 2023
Response from HOTEL CATALINA BEACH RESORT on Dec 21, 2023
Dear guest! Your opinion is very important for us. Thanks for your preference. Hotel Catalina Beach Resort, your home away from home!The management,

8/10 Good

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The view of Playa LaRopa and the bay from our king bed terrace room was amazing! The terrace was large with lounge chairs and a hammock. Nice for relaxing in the evening! Our room was very clean and the AC kept us cool. We selected breakfast included for our 7 day stay and were glad we did! I particularly liked the Huevos Rancheros! All breakfasts included fresh fruit, orange juice and bread with jam. The staff at the restaurant are excellent as well! Some things to keep in mind if planning to stay here. To get around the resort and down to the beach there are many steps to negotiate. For us it was ok after a few days we were comfortable with the steps. If you have problems with mobility you may find it difficult staying here. Also this is an older resort (I believe one of the first in the area )so there are some issues with maintenance for example missing railings on some walkways. Over all I didn't find this a big issue the age of the resort after all is part of its charm! Over all we really enjoyed our stay at the Catalina Beach Resort and would stay here again! Safe Travels! Aaron
Stayed 7 nights in Nov 2023
Response from HOTEL CATALINA BEACH RESORT on Dec 21, 2023
Hello Aaron!! Thank you very much for your words, it really motivates us to move forward!! We strive every day to provide you with the best service. Thank you very much for your preference, we are waiting for you with a lot of love at Catalina Beach Resort, your home away from homeThe Management,

10/10 Excellent

Hank

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and well located on La Ropa
Stayed 7 nights in Nov 2023
Response from HOTEL CATALINA BEACH RESORT on Dec 21, 2023
Hello Hank, thank you very much for staying with us. We are waiting for you again, this is your home away from home! Catalina Beach Resort.The Management

6/10 Okay

Frank

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hard mattresses Too many stairs Not close to anything Very old fixtures Only 1 way to acquire Ice
Stayed 6 nights in Nov 2023
Response from HOTEL CATALINA BEACH RESORT on Dec 21, 2023
Hi Frank! Thank you very much for your comments, this helps us to continue striving and improving. We hope to see you again, we would love to.Greetings from your home away from home, Hotel Catalina Beach Resort.

6/10 Okay

Patrick

Travelled with family
Really old and run down. Staff was friendly.
Stayed 2 nights in Nov 2023
Response from HOTEL CATALINA BEACH RESORT on Dec 21, 2023
Hi Patrick! Thank you very much for staying with us. Your comments help us continue striving to continue improving. A hug and we hope to see you again to provide you with excellent service.The Management

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Catalina provides an authentic Mexico experience…
Stayed 7 nights in Oct 2023
Response from HOTEL CATALINA BEACH RESORT on Dec 21, 2023
Mark, thank you very much for your words, this helps us strive harder every day. See you very soon!! A hug The Managament

8/10 Good

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved the grounds of this property, they were so beautiful and lush and green. Lots of flowers and trees and shrubbs. The views from the rooms and from the bar and restaurant are unmatched and gorgeously stunning! As beautiful as the stairs are on the grounds, they were tiresome to climb everyday, but somehow with the stunning views they were worth it I guess! The property could use some maintenance of the buildings. All in all, we truly loved this property and the staff was so friendly and always went above and beyond their job. We would definately come back!!
Stayed 7 nights in Nov 2023
Response from HOTEL CATALINA BEACH RESORT on Dec 21, 2023
Thank you very much Laurie for your words! We are striving to continue improving and continue providing excellent service!! Come back soon to this your home away from home!! Catalina Beach Resort.Tha Management

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel location is great. However, the beds are like bricks, the bathroom fixtures in dire need of an update, the air conditioner barely kept the room comfortable and the refrigerator is on it's last leg (VERY noisy when going on and off, difficult to sleep thru). Also, did not appreciate the loud leaf blower going on throughout the day, starting fairly early in the a.m. (9:00). The staff was great!
Stayed 5 nights in Oct 2023
Response from HOTEL CATALINA BEACH RESORT on Nov 6, 2023
Hello, thank you very much for your visit and comments, your opinion is very important to us. We are on the way with improvements and we certainly take it to follow up. We are already implementing the remodeling in all rooms and accessories. However, our long-time customers really like it, which is why we continue to maintain it. On the beds we choose firm mattresses at the request of our clients, who like them rigid. However, we will keep to have some softer ones in stock. The issue of the blower, we consider that at 9am our clients are already awake but at your request we will do it later so as not to interrupt the morning of some of our clients... thank you very much and we hope to see you soon in this your home away from home.The management!!

8/10 Good

Marieke

Stayed 8 nights in May 2023
Response from HOTEL CATALINA BEACH RESORT on Jun 17, 2023
Dear guest! Thank you for contacting us. We loved having you with us in our facilities. Thank you for your preference and we hope you return soon to this your home away from homeHello, The Management

8/10 Good

José David

Stayed 1 night in May 2023
Response from La Gerencia on May 12, 2023
Buenas tardes José David!!Muchas gracias por haberte alojado con nosotros.Tu opinión es muy importante para nosotros.Esperamos verte muy pronto otra ves, en esta tu hogar lejos de casa!

10/10 Excellent

Kimberly

Stayed 3 nights in Apr 2023
Response from HOTEL CATALINA BEACH RESORT on May 3, 2023
Good morning dear, thank you for your preference. We hope to see you soon, in this your home away from home.Atte. The management

6/10 Okay

Jill

Stayed 1 night in Apr 2023
Response from HOTEL CATALINA BEACH RESORT on May 20, 2023
Hello Jill! Thank you for your recent visit to the catalina. We hope you come back soon.Sincerely, Management

6/10 Okay

Roger

Stayed 14 nights in Mar 2023
Response from HOTEL CATALINA BEACH RESORT on May 3, 2023
Good morning Roger, thank you for your preference. We hope to see you soon, in this your home away from home.The management

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2023
Response from HOTEL CATALINA BEACH RESORT on Apr 26, 2023
Teresa, thank you very much for your recent visit to our facilities. Come back soon to this your home away from home.See you soon.Greetings,The management

8/10 Good

Lidia I

Stayed 3 nights in Mar 2023
Response from HOTEL CATALINA BEACH RESORT on Apr 4, 2023
Hola Lidia! Muchas gracias por tu reciente visita con nosotros. Te esperamos de vuelta en esta tu hogar lejos de casa!!

10/10 Excellent

Sandra

Stayed 3 nights in Mar 2023
Response from HOTEL CATALINA BEACH RESORT on Apr 7, 2023
Hola Sandra! Gracias por alojarte con nosotros!! Te esperamos muy pronto de vuelta en esta tu hogar lejos de casa.

6/10 Okay

Laurinda

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Check in was great and the views from the lobby are outstanding. Overall, the property had too much deferred maintenance and the electrical outlets in the room were extremely outdated.
Stayed 7 nights in Feb 2023
Response from HOTEL CATALINA BEACH RESORT on Apr 1, 2023
Hello Lauranda! Thank you very much for your comments, this really helps us to focus on the details. We are currently working with a new administration. We will go little by little, but we will!!Please come back with us to this beautiful place, your home away from home!!

6/10 Okay

Mark, Mountlake Terrace

Travelled with family
Liked: Staff & service
Property has a lot of potential but needs more maintenance and upgrades. Great views. Pool needs more chairs and drink service and less massage space. Stairs need edge painting to better identify them since there are so many of them. Found ants in bed upon arrival.
Stayed 2 nights in Mar 2023
Response from Hotel catalina Beach Resort on Mar 16, 2023
Hello Mark! Thank you for your comments. This helps us a lot to improve. And so it is, the Hotel has a lot of potential and we are working on it. We have projects already underway and if you come to the hotel today, all the stairs already have a yellow or white line to identify each step, this works very well both during the day and at night, so it is safer for everyone! !! Please visit us again, you will get great and beautiful surprises of improvements in the hotel. We await you in this your home away from home. Thanks a lot!!!BR

6/10 Okay

Eva

Travelled with partner
Disliked: Amenities, property conditions & facilities
The best and only good feature of Catalina Beach resort is their location on La Ropa Beach. Great frontage and the pool was nice too. Too many stairs and the resort is in serious need of updates and maintenance. Restaurant breakfast staff were awesome, but other staff not very friendly or welcoming. Beach chair games were annoying and caused unnecessary disputes.
Stayed 14 nights in Feb 2023
Response from Hotel Catalina Beach Resort on Mar 13, 2023
Hola Eva! Thanks for your comments. This helps us improve!! We are renovating several areas of the hotel and rooms. We are a historic and unique hotel. Wonderful location. We look forward to your visit again in this your home away from home.Muchas gracias!!! BR

8/10 Good

Lisa

Stayed 7 nights in Feb 2023
Response from HOTEL CATALINA BEACH RESORT on Apr 1, 2023
Hello lisa! Thank you for staying with us. We are waiting for you back with us.Your home away from home...

8/10 Good

Donna, Bend

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property is very old and not well kept. Some rooms have no AC, no lamps, lightbulbs are burned out, outlets do not work, sink in bathroom is falling off the wall. The problems are all repairable but there is no maintenance crew. Even the beach towels are very old and have holes in them. The restaurant service and bar is very slow even for Mexico. The good points are the beds are very comfortable, the staff is fantastic, the breakfast adequate, the bar drinks were also good. The location to Zihua is nice and the view is perfection. We will return to the area but possibly not to this place due to the above mentioned things.
Stayed 4 nights in Mar 2023
Response from HOTEL CATALINA BEACH RESORT on Mar 7, 2023
Donna!! Thank you for your comments, we are in the process of remodeling and restoration. We hope the next time you come to Zihuatanejo you choose us again.

10/10 Excellent

Marilyn

Stayed 7 nights in Feb 2023
Response from HOTEL CATALINA BEACH RESORT on Mar 6, 2023
Hello Marilyn! Thank you for staying with us. Remember we are waiting for you at your home away from home!! Come back soon!!! BR

10/10 Excellent

Mark

Stayed 4 nights in Feb 2023
Response from HOTEL CATALINA BEACH RESORT on Mar 6, 2023
Hello Mark! Thank you for staying with us. Remember we are waiting for you at your home away from home!! Come back soon. BR

10/10 Excellent

Angela

Stayed 1 night in Feb 2023
Response from HOTEL CATALINA BEACH RESORT on Apr 1, 2023
Hello Angela! Thank you for staying with us. Your home away from home...

6/10 Okay

Janice

Travelled with family
Liked: Cleanliness, amenities
Beach bar staff, especially head guy, not friendly
Stayed 7 nights in Feb 2023
Response from HOTEL CATALINA BEACH RESORT on Mar 2, 2023
Hi Janice!!An apology in advance to the head of the bar. We will address this situation immediately. Honestly, this is the first time we have received such a report. We will solve it immediately. Thank you for your comments. Our main objective is to give the best service with an excellent and friendly attitude to all our guests and visitors. Thank you.Regards,

6/10 Okay

john

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Our room was booked at least 6 months ahead. It was old. Shower took long time to heat up. AC went and we had to switch 2 rooms later. Husband was sick and had no breakfast. I asked for a credit and they said no. Finally after much discussion with manager we got another breakfast. Beautiful location. Nice pool. Lounge chairs on beach hard to get
Stayed 3 nights in Feb 2023
Response from HOTEL CATALINA BEACH RESORT on Mar 1, 2023
Hi John! Thanks for your comments. We are constantly renovating rooms. Currently we have new categories such as Vista Playa and Linda vista. The air conditioning all are currently being changed throughout the hotel. I'm really sorry that you've had inconveniences. Please contact me directly to resolve this situation immediately with you. I assure you that your next visit with us will be different and simply pleasant!!! We are waiting for you, in this your home away from home!! Berenise Rios

6/10 Okay

Shane

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
rooms need a major overhaul
Stayed 4 nights in Feb 2023
Response from HOTEL CATALINA BEACH RESORT on Feb 28, 2023
Hello Shane!!, Yes....we are working and preparing for a renovation.....soon!!Thnks a lot!! You home away from home!