This was the second time we went to the resort. It was very pleasant. The rooms are nice but the mattresses need to be replaced and some better furniture on the balcony would be great. The food is wonderful and there are a lot of places in town to eat, too.
Decided to visit Ixtapa mexico looking for a relaxing and somewhat secluded vacation, in which Capella Ixtapa definitely provided. The boutique hotel sits right on the edge of the ocean cliffs which makes you feel like youre in a far off exotic location. We had the capella deluxe suite, which was amazing. The plunge pool, the view, and the pampered room service were enough to make us want to stay in the room the whole stay...however, we did explore the property and the nearby play linda and it was just what we were hoping for. The wait staff were super friendly and accommodating. We'd like to check out the nearby fishing village, Zihuatanejo, too. Can't wait to come back again!
As everyone has stated the staff is outstanding. I've read some of the comments criticizing the food and it made me wonder what planet those folks lived on. The specialty restaurants were on a par with many NYC venues in terms of food, presentation, and service. The breakfast buffet was plentiful and varied enough to satisfy all tastes, including eggs to order even huevos rancheros, omelets, Mexican dishes, fresh fruit, etc. The lunch and dinner buffets were more than adequate. No one has commented on the gym and equipment which is 1st class and extraordinary. The evening shows at the adjoining sister hotel were delightful as well. I'm certainly happy, no delighted, that we chose this resort and look forward to a return visit.
Everything was fine for a vacation. Easy walking to other places to eat or buy things not offered by hotel. Hotel staff excellent. Rooms very clean and maid services were done very well. Food was more American than Mexican which I wanted Mexican since I was in Mexico. Was holiday week in Mexico so were many, many children in the pool but were very polite and well behaved. Would stay there again if I were to go back but a different time. Prices are very, very reasonable in Ixtapa as the dollars is very strong. Be aware of airport taxi scams inside the airport and their good deals to take you to hotel and pick you up. They do not show up when you pay for round trip. I would highly reccomend Krystal Hotel. This was my 3rd time to Ixtapa.
Our first trip to Ixtapa; wanted to try something different, yet similar to Huatulco. Based on our experience, I would recommend Ixtapa and the Sunscape Dorado. The hotel and grounds are well maintained with ample staff that were all generally very pleasant and responsive to our needs and special requests.
The restaurants on site offer a variety of options whether it was the daily buffets or the al a cartes. Happy to see that long pants and closed toe shoes for men were not required in any of the al a carte restaurants; only nice shorts, sandals, and shirts w/ sleeves were required. This was very welcome compared to other hotels we have stayed at over the years. The one negative we found was that the food in the buffets was never really hot (temperature) enough. Food quality was otherwise excellent, especially the Italian and International al a carte restaurants. Best coconut ice cream in the world!
The pool area was well maintained as was the beach front, although some of the loungers on the beach have seen their better days.
As mentioned, the staff were very good at the Sunscape Dorado from the restaurant/bar staff to the housekeeping and front desk personnel. Everybody we dealt with seemed genuinely interested in making our stay enjoyable.
Biggest negative about the hotel is the "chair game" that goes on. Who wants to get up at 5:00 am just to get a decent chair around the pool or on the beach? That is the one thing that MUST be fixed!
Staff was great, not every staff masters english, all very eager to help, had an issue with our room (bee nest) it was resolved to our satisfaction. Very clean, even garbage containers cleaned thoroughly! Be patient, it does take time for your room to be stocked with drinks and towels. Food was absolutely excellent, mostly Mexican cuisine (don't be shy to try the food it is amazing, if you don't like to expend your culinary horizon, or want a very large selection, choose a different hotel, and I am sorry for your loss) Decor, towels, shower head, tv set, and other details are ok, visible efforts of continuous upkeep and improvement.
The staff that work in this hotel is amazing. Always ready to help you. Unfortunately I don't remember all the names, but For example Alberto and Lluvia from the front desk great great service. Lorenzo from the restaurant very friendly and helpful. The person in charge of keeping the room in a great condition, really good (Luciana).
The food is good not the best one, but you can enjoy it.
Our room always was perfectly clean. The furniture needs more maintenance. It looks old. The SPA really nice, great service and good alternatives.
Extremely quiet. No entertainment at all.
Excellent hotel. Staff is so friendly makes you feel at home. Food was really good. The only thing is the buffet gives you a choice of 1 of each. Beef, chicken, pork, and fish. About 4 to 6 sides. Full salad bar 2 soup choices. Desserts excellent. They serve buffet and a la carte. You can also order something that's not on the menu for a fee. Defiantly would go back.
The modern resort town of Ixtapa lies about 5 km (3 mi) north of Zihuatanejo. Funded by the National Tourism Development Fund, Ixtapa was built from the ground up, with construction beginning in 1968. Set on a wide bay, the city’s 2-mile beachfront is lined with high-rise hotels, many from well-known chains. The city has several colonial- and modern-style malls connected by plazas and gardens.