Ratings based on 226 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveller from UK

Luxury hotel.

Posted 26-Sep-2014
Pros: The level of service is extremely high. Breakfeast was amazing with a vast selection. Room service was good after a hard day .
Cons: We were unhappy that the outdoor swimming pool was closed.
Location: You could run or relax in the park across the road. A choice of restaurants ,one next door ,more nearby ,although these are not cheap.
We felt very at home here with a marvellous view of the Bosphorous. You do have to walk for 15 mins. down to the coast road to pick up a tram to get into town,so there are not many shops to pick up essential supplies on the way home.
2 out of 5
by A verified traveller

Nice... but questionable practices

Posted 24-Aug-2014
Cons: Laundry prices
Nice hotel with well trained staff in general. Very good location and some rooms have beautiful bosphorus views. Although it was a nice stay, something extremely bugged me. I gave a pant and a shirt to be ironed and my wife's dress to be dry cleaned for the same evening (They called it Express). THEY CHARGED $105 FOR THAT. I asked for a shirt&pant ironing at Movenpick, Izmir (which I needed in 3 hours) two days before and it was completely free of charge. Never staying at this place again.
Comment from Hotel Management
30-Sep-2014 by Elif Aktas, Hotel Management
Dear Swissôtel Guest, We would like to take this opportunity to thank you sincerely for sparing your time to share your experiences with us. We are pleased to hear you have generally enjoyed your stay with us. Reference your comment regarding our laundry prices we are pleased to inform complimentary pressing service for one item per guest, per room in also offered in our Swiss Executive Rooms & Suıtes. In addition repeatedly competitor surveys are conducted where Swissôtel is within the range of other five star / deluxe hotels in the area but regretfully is not in comparison with other cities like Izmir. Thank you again for choosing Swissôtel The Bosphorus and look forward to welcoming you back when your travels bring you back to Istanbul. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveller from California

great hotel

Posted 11-Aug-2014
Great hotel with a great view. The staffs were ok. All the restaurants were closed for renovation.
Comment from Hotel Management
29-Sep-2014 by Elif Aktas, Hotel Management
Dear Swissotel Guest, Thank you for taking the time to share your experiences with us. We are sorry you could not enjoy some of the facilities due to our renewal phase. Thank you again for choosing Swissôtel The Bosphorus for your recent stay in Istanbul and look forward to be welcoming you back to enjoy our new facilities soon. Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel in Istanbul

Posted 8-Aug-2014
some construction in the afternoon. Other than that the experience was great.
3 out of 5
by A verified traveller

Unimpressed

Posted 23-Jul-2014
Pros: The view overlooking Bhosporous
Cons: Staff attitude.
Room overlooking Bhosporous was great. Bathroom needs makeover - old. Unimpressed with staff - on arrival at Hotel, no one came forward to help with luggage. Nespresso coffee machine in room but had to pay for capsules - Aust Dols 6.00 per capsule. A capsule cost 80 cents. Outrageous. Would not stay at the Hotel again.
5 out of 5
Recommended
for Business Travellers
by Tom from Ann Arbor

Great Hotel overlooking the Bosphorus

Posted 5-Jul-2014 on Hotels.com
Make no mistake, this is a great hotel. Located just above the Dolmabahce Palace, the views of the Old City are superb, as is the service. I was seriously disappointed because the West Tower, including the rooftop bar, was under construction. And still I left satisfied. The service is amazing, as is the spa---best sauna and steam room I have ever seen, plus excellent pool and fitness rooms. Room service is not cheap, but the quantity and quality are impressive. The rooms are grand, with every luxury including Bose iPod players, Nespresso machines, robes, and shoehorns. You have to take a cab to most locations, but cabs in Istanbul are cheap, and you return to your own palace. This is one of the best places I have ever stayed. And once they get the West Tower fixed up and the garden bar re-opened, it will amaze.
4 out of 5
Recommended
for Personal Event
by A verified traveller

perfect view

Posted 3-Jul-2014 on Hotels.com
Discovered that tipping goes a long way in Swissotel The Bosphorus! Grumpy service became magically helpful and polite. Worth upgrading to the executive floor for the stunning views.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Great place to stay.

Posted 2-Jul-2014
I had a great experience. Hotel hospitality was very generous.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Jun-2014
Pros: location
Cons: smooking section rooms
Location: excellent location
the reception was unhappy for my booking by expedia and he insist to give me garden vieu room and i told him according to expedia the room is see vieu mentiond as promotion in my booking. smooking rooms is very bad the entrance to the long way out to reach the room is very bad smell.
2 out of 5
by A verified traveller from London

very old... noisy renovations all day !

Posted 7-Jun-2014
Cons: Laundry services very poor quality...
Noisy Building, Poor Gym, Pool is closed for renovation, Poor quality Laundry and very very old mattress and bathroom!!! Average Services, good breakfast, ok staff quality but poor english. Nice location.
Comment from Hotel Management
25-Jun-2014 by Elif Aktas, Hotel Management
Dear Swissôtel Guest, Thank you for taking the time to comment on your recent stay with. We are sorry for not meeting your expectations due to the renewal of our west wing room & closure of the outside pool. We wish to assure that we are doing all possible to keep it to a minimum but time to time due to unavoidable reasons disturbance rises between the wings. We thank you for your visit and hope we will have the pleasure of welcoming you back to enjoy our new facilities once the works are completed. Best Regards