Ratings based on 341 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Geneva

Needs improvement!

Posted 29-Apr-2015
Pros: The fitness centre and spa!
Cons: I think in general there is a lack of smiles (all around). People and staff are very matter of fact and quite what I consider quite cold.
The hotel room we were given had a corner view of the Bosphorus. The bed was very comfortable and we enjoyed having a Nespresso machine and capsules as the coffee at breakfast is undrinkable. However, the breakfast buffet is vast and really very good. The main concierge (Adnan) is fantastic but all the others can be replaced. Reception staff is nice enough but nothing special for a 5* hotel. English is spoken only by a few. The spa, fitness and wellness areas are fantastic and not to be missed. Parts of the hotel are under construction and the noise was too much. No previous warning about the construction was given on the booking sites. Highly recommend the restaurant right next door to the hotel for fab kebab!!!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Mexico City

Modern and well located

Posted 30-Mar-2015
It was a very good deal, since the hotel is under renewal.
Comment from Hotel Management
2-Apr-2015 by Elif Aktas, Hotel Management
Dear Swissôtel Guest, Thank you for choosing Swissôtel The Bosphorus for your recent stay in Istanbul and for your kind understanding regarding the renewal works currently taking place. Thank you again for your visit and look forward to welcoming you back to experience our main restaurant re-opening soon in late spring with a brand new concept together with our summer venues. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Mar-2015
wonder full, but lobby lounge light is little bit dark
Comment from Hotel Management
2-Apr-2015 by Elif Aktas, Hotel Management
Dear Swissôtel Guest, Thank you for choosing Swissôtel The Bosphorus for your recent trip in Istanbul and for your kind understanding regarding the renewal works currently taking place. We are pleased to inform that we are getting ready to re-open our main restaurant with a brand new concept late spring and with this the lobby view will again be resumed back to its usual splendour with the view to the Boısphorus. Thank you again for your visit and look forward to welcoming you back hopefully to experience our new facilities soon. Best Regards
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Riyadh

Posted 23-Mar-2015
Very nice hotel, I just wish I could come back when the lobby is finished with renovations cuz the view look spectacular!
Comment from Hotel Management
2-Apr-2015 by Elif Aktas, Hotel Management
Dear Swissôtel Guest, Thank you for taking the time to share your experiences in Expedia. We are pleased to learn that you have enjoyed your stay in our hotel and for your kind understanding regarding the renewal works currently taking. We also look forward to welcoming you back soon to experience our main restaurant planned to re-open with a brand new concept in late spring together with our lobby view & summer venues. In the meanwhile, we remain with our best wishes
5 out of 5
Recommended
for Everyone
by A verified traveller

5 star hotel in the heart of Istanbul

Posted 17-Mar-2015
it was a nice luxury hotel with friendly staff, perfect location, beautiful Bosphorus view.
Comment from Hotel Management
2-Apr-2015 by Elif Aktas, Hotel Management
Dear Swissôtel Guest, It was our pleasure to have welcomed you to our hotel & amazing city. We are very pleased to read you have enjoyed your stay. Thank you again for your visit and hope to welcome you back again when your travels bring yoıu to Istanbul. Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice room with great view

Posted 27-Feb-2015
Pros: Location; scenery, and comfort and modern design of the room.
My wife and myself spent 4 nights at the perfectly located Swissotel. We would repeat our stay in a heartbeat. Our only remark is about the Turkish Bath where, upon check-in and over the phone, we were told it was complimentary but when we wanted to try it the Spa asked for 200 Turkish Lira. We don't believe it was a miscommunication rather not a professional way to treat customers.
Comment from Hotel Management
2-Apr-2015 by Elif Aktas, Hotel Management
Dear Swissôtel Guest, Thank you for taking the time to share your experiences in Expedia. We are pleased to learn that you were generally pleased with the services rendered to you but were concerned to read about your observations related to the communication of our spa services. Please be assured your comments are shared with related team members to avoid similar disappointment in the future. Thank you again for your visit and look forward to welcoming you back when your travels bring you back to Istanbul. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveller

Overall - excellent

Posted 18-Feb-2015
Room, location, staff - Excellent Room, location, staff - Excellent Room, location, staff - Excellent Room, location, staff - Excellent Room, location, staff - Excellent
Comment from Hotel Management
12-Mar-2015 by Elif Aktas, Hotel Management
Dear Swissôtel Guest, Thank you for taking the time to share your experiences in Expedia. We are so pleased to learn that you have enjoyed your stay in our hotel, especially your nice comments about our staff and services. Thank you again for choosing Swissôtel The Bosphorus for your stay in Istanbul and look forward to welcoming you back soon Best Regards
5 out of 5
Recommended
for Everyone
by A verified travellerfrom yildiz

Nice hotel

Posted 21-Jan-2015
Super manzAra super staf cok guzel kallhvalti herkese tavsiye ederim.
Comment from Hotel Management
12-Mar-2015 by Elif Aktas, Hotel Management
Dear Hulya Hanım, Thank you for taking the time to share your experiences with us, we are so pleased to learn that you have enjoyed your stay in our hotel, especially your nice comments about our staff and services. Thank you again for choosing Swissôtel The Bosphorus for your stay in Istanbul and look forward to welcoming you back soon Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice quality hotel

Posted 19-Jan-2015
Location: The place of the hotel is on the hearth of Istanbul. So close to Nisantasi and Taksim. Also its easy to visit grand bazaar by using the coast road.
The quality of the hotel, amazing view from the rooms and lounge area. Also the staff is the most friendly hotel staff I have ever seen
Comment from Hotel Management
22-Jan-2015 by Elif Aktas, Hotel Management
Dear Swissôtel Guest, Thank you for taking the time to share your feedback. We are very pleased to read you enjoyed your stay with us, it means a lot to us. Thank you again for your visit and hope to welcome you back soon. Best Regards
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Abu Dhabi

Nice time in swissotel

Posted 11-Dec-2014
All things on this hotel was great Stuff View Nice hotel
Comment from Hotel Management
5-Jan-2015 by Elif Aktas, Hotel Management
Dear Swissôtel Guest, Thank you for taking the time to share your experiences, we are very glad to read you were pleased with the services rendered to you. Your comments are a big motivation for the entire Swissôtel team. Thank you again for choosing Swissôtel The Bosphorus and look forward to welcoming you back when your travels bring you back to Istanbul. Best Regards.