Ratings based on 21 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
100% of guests recommend
4.6 Room cleanliness
5.0 Service & staff
4.3 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by vicky from canada

Friendly staff

Posted 26-May-2014
Staff were helpful, hotel in good location. Although the room was small, it was fine.
5 out of 5
Recommended
for Everyone
by Ian from Kendal UK

Great staff, comfortable, convenient, quiet

Posted 12-Apr-2014
Pros: Overall the hotel is a good blend of traditional style and modern facilities. Very pleasant breakfast room.
Cons: Nothing I can think of.
Location: Good, reasonably priced fish restaurant almost opposite. Short walk to Blue Mosque, Aghia Sohia, Topkapi Palace and sea front. Tram 5 mins. walk.
Mert is the most helpful hotel manager I've ever met - always on hand, offering complementary teas and drinks, full of info, nothing too much trouble - and Azize does lovely breakfasts, with different treats every day. The hotel is very handy for Sultanahmet (the old city) but being on a narrow side street, very quiet (tip - if arriving by taxi , have the phone number handy - the driver may not know the street or hotel, as its small and new). The rooms are not that big, but who goes to Istanbul to stay in a hotel room? - and the shower was very spacious and bathroom well-equipped. Large, comfortable bed. Spotlessly clean.
5 out of 5
Recommended
for Everyone
by Riuchard from Surrey UK

One of the best hotels we've ever stayed in

Posted 27-Mar-2014
Pros: everything
Cons: Nothing
Location: Too many to list - they all near by........great pity was, we left the camera at home!
We stayed for five nights in this fantastic hotel. I simply cannot fault it. The staff could not be more helpful. The décor of the rooms was way, way above anything we have ever experienced. We were lucky to have our room upgraded (it was our wedding anniversary), but quite honestly we would have been happy in any of the rooms. The breakfasts were absolutely excellent for a small hotel - for any hotel for that matter. It was near enough to all the tourist attractions, with just a few minute's walk, and the manager was happy to give advice about places to see (and not see). All in all one of our most enjoyable holidays
5 out of 5
Recommended
for Everyone
by Kat from London

Great hotel, with a lot of character

Posted 9-Mar-2014
We had a really great stay at the Sultan Tughra - it's a lovely hotel, ideally situated a few minutes walk from all the tourist sights around Sultanhamet. The decor is really special, and the personal attention paid by the staff was a really nice change from big chain hotels. The check-in/out times are actually much more flexible than advertised - as our room was available, we were allowed to check in early and check out late. The breakfast was very good, and we enjoyed hot drinks being available 24/7, as well as the offer of a glass of Turkish wine one evening. We'd happily stay here again.
5 out of 5
Recommended
for Couples
by Dimitri from USA

Close to all must-see sights

Posted 16-Jan-2014 on Hotels.com
3 Minutes away from the Blue Mosque, while on a quite side street. The only thing if you are going to take taxi rides back - have a print out with the map as this is a small place and not every driver is familiar with it.
5 out of 5
Recommended
for Everyone
by Juan Manuel from Washington

Hotel staff do know what Customer Service means!

Posted 14-Jan-2014
Pros: Location, cleanliness, customer service
Cons: More diversity in breakfast offerings
Location: Close to the main sights in Sultanahmet.
Full disclosure: this is the very first review I write and I took the time to do it because this hotel and its staff are just superb. Well located hotel (Blue Mosque is a 5-minute walk), very clean, the breakfast bar offered delicious local food options and the room décor is just magnificent. The welcome gift added positive points to our stay. Mert, the General Manager, welcomed us on day one and made us feel right at home. Every request we had he had it covered with the utmost professional courtesy. Congratulations for this hidden jewel in Sultanahmet!
4 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 6-Jan-2014 on Hotels.com
5 out of 5
Recommended
by Shane from MN, US

Phenomenal Service, good location

Posted 6-Jan-2014 on Hotels.com
The hotel staff is first rate! Extremely friendly and helpful, willing to go out of their way to improve your stay in any way possible. Its a short walk to many main attractions in Istanbul. Its a little difficult to get to from the main roadways and some of the surrounding neighborhood is run down, but I personally had no issues in the neighborhood. The staff at this hotel alone would make me recommend it to anyone.
5 out of 5
Recommended
by Explorer from Midlands

Fantastic service

Posted 1-Jan-2014 on Hotels.com
The hotel was spotless, my room was great and included all toiletries. Shower was awesome! Location perfect, quiet but just five minute walk to the Blue Mosque, public transport etc. But I have to make a special mention for the staff - they were great. Really friendly and helpful. On my last day, my pick up was very early, and they had the full breakfast buffet laid out over an hour early for me. And then when my pre-paid taxi 'forgot' to pick me up for the airport, Mert was fantastic. He arranged for a passing shuttle to pick me up, and even walked me the ten minutes to where they would collect me, and waited to ensure everything was ok. Thanks Mert, because of you I did just make my flight! Istanbul was too big to see it all in 21/2 days, so I will be back, and I will definitely stay here next time.
4 out of 5
Recommended
by Daniel

This traveller left a rating score only Posted 27-Nov-2013 on Hotels.com