Front of property - evening/night

Reviews of Sultan Tughra Hotel - Special Class

4 out of 5
Sultan Tughra Hotel - Special Class
Sultanahmet Mah Keresteci Hakki Sok, No:17, Istanbul, Istanbul

Reviews

8.4

Very good

Rating 10 - Excellent. 226 out of 443 reviews" "
Rating 8 - Good. 130 out of 443 reviews" "
Rating 6 - Okay. 42 out of 443 reviews" "
Rating 4 - Poor. 19 out of 443 reviews" "
Rating 2 - Terrible. 26 out of 443 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tebba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. The staff were all very very nice and pleasant and helpful. Breakfast was really good
Stayed 3 nights in Mar 2024
Response from Emre on Mar 11, 2024
Dear Tebba, thank you for your valuable comment. It was great pleasure meeting you. We hope see you again in the future.

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel in the heart of Istanbul, all within a walking distance. Fantastic service, we even had breakfast included in the price. Room was bit smaller than expected btu all basic ameneties worked. Call the hotel direct for a better deal.
Stayed 2 nights in Aug 2023
Response from Emre on Aug 28, 2023
Thank you for your valuable review and comments, we hope see you again, have a nice day.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little hotel in the heart of the old town
The over-the-top opulence of the hotel is very much a matter of taste - we thought it a perfect fit for the old town! A little worn at the edges, but it's a lovely place, with very helpful and attentive staff and a massive breakfast
Stayed 3 nights in Aug 2023
Response from Emre on Aug 9, 2023
Dear Mark, thank you for your valuable review. It was great pleasure meeting you, we hope see you again next time in Istanbul. We wish healthy days.

10/10 Excellent

Jahangir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel that is also near everthing worth seeing in Istanbul. The staf is kind, and incredibly helpful. Highly recommend this place!
Response from Orhan on Aug 2, 2023
Dear jahangir Thank you so much for veluable comment we hope to see you again between us...Best regards,Orhan.

4/10 Poor

Hassan

Disliked: Cleanliness, staff & service, property conditions & facilities
This place only looks good in picture, really small rooms,
Stayed 1 night in Jul 2023
Response from Emre on Aug 9, 2023
Dear Hassan, thank you for your comments, our rooms vary according to the type of reservation, and you can see the room sizes when making a reservation. We are sorry for the problem you are experiencing.

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
I was good experience. I feel as I am at home.every morning I had a good breakfast. At from desk guys were helpful and they gave me some good advises. Some tips. Never-never take a transportation from hotel. Only Take a yellow taxi.
Stayed 3 nights in Jul 2023
Response from Emre on Jul 8, 2023
Dear Svetlana, thank you for your excellent review, it was good pleasure meeting you. We always try to make our guests feel at home, we wish healthy days :)

10/10 Excellent

Ranjani

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great and reception staff very friendly
Stayed 3 nights in Jun 2023
Response from Mustafa on Jun 29, 2023
Dear Ranjani,Thank you very much for your valuable comment, it was a great pleasure to host you and your family, we hope see you again, we wish you healthy days.

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the hotel and staff very much. If you want a boutique hotel that is designed in the Turkish style, you’ll love it. Orhan was top notch and helped us around the hotel, talking about the city, and is connected throughout the city. The hotel also coordinated our round trip airport transfers.
Stayed 4 nights in May 2023
Response from Mustafa on Jun 4, 2023
Dear Kevin,Thank you very much for your wonderful comments, it was a pleasure for us to host you and your wife at our hotel, we hope to see you again. We wish healthy days.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The room was so small. The front desk wanted more money. The design was not comfortable. Location was good but we will not stay there again.
Stayed 1 night in May 2023
Response from Sultan Tughra Hotel on May 15, 2023
Dear guest even though came early to hotel that we gave you the room to you first day in the morning we gave present for you breakfast normally your room were standart we gave you for you deluxe room However Thank you for choose our hotel ...We wish you healty day..

6/10 Okay

Clinton, Herndon

Travelled with partner
Liked: Staff & service
The location in Istanbul was unbeatable. Truly amazing; however, the hotel was average. It wasn’t as clean as I would have liked and it was a bit dated. Also, we were placed in the bottom section of rooms which only had a very small window, so no sunlight. Also, during the night there were kids playing until 2am which kept us awake. It was a bit frustrating. Lastly, the breakfast was good and the staff were awesome.
Stayed 2 nights in Apr 2023
Response from Emre on Apr 14, 2023
Dear Clinton, Thank you for your valuable comments. As long as you stay at the hotel, your room is cleaned every day, your rooms will vary depending on the type of reservation you make, and if you share your other problems with us during your stay at the hotel, we could help you.

10/10 Excellent

Shing Bun

Liked: Staff & service, amenities, property conditions & facilities
The staffs there are nice and helpful. They helped me to book different tours and activists around Istanbul. They also helped me to arrange transportation to the airport. The room is nice and elegant. The location is quite convenient and walkable to some of the major tourist attractions in Istanbul.
Response from Mustafa on Feb 15, 2023
Dear Shing Bun, Thank you for your wonderful comments, it was a pleasure for us to host you. Take care of yourself, we hope we meet again.

10/10 Excellent

Shing Bun

Liked: Staff & service, amenities, property conditions & facilities
Good and warm services from the staff. They helped me book different tours and events. Also, they assisted me to travel around Istanbul and the whole Turkiye. The room’s decoration is nice and elongate. The location of the hotel is quite near the plaza containing the Blue Mosque and Hagia Sophia.
Response from Mustafa on Feb 15, 2023
Dear Shing Bun, Thank you for your wonderful comments, it was a pleasure for us to host you. Take care of yourself, we hope we meet again.

10/10 Excellent

komla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect about 10mins walk max from the blue mosque, topkapi palace n Hagia sofia 5mins away from Arasta Bazar. Lots of places to eat out. The rooms were very differently decorated ottoman style. The staff Emre, Orhan and Hurside were totally amazing. They were amazing, nothing was too much for them.
Stayed 3 nights in Feb 2023
Response from Sultan Tughra Hotel on Feb 8, 2023
Dear Komla thank you so much for fantastic comment for us we hope to see you again between us we wish you healty days take care..All the Best Sultan tughra hotel..

10/10 Excellent

HINA, corona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally helpful and friendly. They went above and beyond to make sure that our stay was a good one. The Buffay breakfast was a lot of fun specially, for the kids they get to order their own kind of omelette It’s a small boutique hotel with a very traditional feel. It is close to everything. I love the old style roads leading up to the hotel.
Response from Emre on Jan 30, 2023
Dear Hina, thank you for your valuable review, it was good pleasure meeting you and your family, we hope see you again. Have a good day.

10/10 Excellent

Heba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
We loved the rooms it was clean , staff were very friendly and helpful , breakfast was really good as well , we would Definitely stay there again
Stayed 3 nights in Jan 2023
Response from Emre on Jan 13, 2023
Dear Heba, thank you for your excellent review, we hope see you again, have a good day.

10/10 Excellent

Nohora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most wonderful time at the hotel. Each one in their staff were very attentive and they made me feel welcomed at the hotel. They were warm and friendly and they were always ready to assist with guidance and suggestions to visit the best sites and restaurants in town. I recommend this place highly as it is safe, it is clean, and super close to historic sites. The staff made me feel like I was part of their family.Their hospitality went above and beyond my expectations making my trip to Turkey a great and enjoyable adventure. We will definitely go back to this hotel. Sincerely Two female world travelers
Response from Emre on Jan 5, 2023
Dear Nohora, thank you for your detailed review and your kindness throughout your stay, we wish healthy days.

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel with wonderful staff
We stayed at the Sultan Tughra Hotel for 5 nights. The hotel staff are very helpful and the service is amazing. When we are back the manager Yildiz often serves us hot tea. Yildiz has done the above and beyond to help out when I need some help with the Turkish Airline. I will definitely stay in this charming, old-world mansion again. Anne
Stayed 5 nights in Dec 2022
Response from Emre on Jan 5, 2023
Dear Anne, thank you for your kindness and excellent review, greetings to your family. We hope see you again, have a good day.

8/10 Good

Moe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serviced by the best staff in a long while
Response from Emre on Dec 26, 2022
Dear Moe, thank you for your excellent review, we hope see you again.

10/10 Excellent

Yiqi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
The staff on daily shift is very very friendly and welcoming, always willing to help and give advice on our travel plan. Made coffee and cake upon arrival. The rooms are geogerious though amenity a bit worn out. We really enjoyed our stay here. Highly recommend
Stayed 2 nights in Dec 2022
Response from Emre on Dec 22, 2022
Dear Yiqi, thank you for your excellent review, it was good pleasure meeting you, we hope see you again, have a good day.

2/10 Terrible

Kaddour

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The photos on the Expedia site and Google are misleading, the rooms are so small two people struggle to fit in the room the room they gave us was underground with no windows no fresh air and the hotel had a very bad odour all around the bathroom facilities are disgusting and no employee speaks english so communication is impossible. I had booked for 4 nights and literally 5 minutes after check in had to leave the property it’s not fit to be a hotel and trying to get a refund you get sent from the hotel to Expedia and back 100 times and the hotel refuses to give the money back even though we were there for 5 minutes.Please think very carefully about wasting your money in this hotel the condition is very very poor and you will regret it.
Stayed 4 nights in Dec 2022
Response from Sultan Tughra Hotel on Dec 13, 2022
Dear Kaddour, Our photos are the same on every site and exactly the same as the photos when you arrive at the hotel. All our rooms have windows and are ventilated every day. All of our employees speak English very well, this is the first time we receive such a comment from you. We don't find your comment sincere and realistic.Although we have offered you different options, you have chosen not to stay and your booking type is non-refundable, this is an expedia policy.

6/10 Okay

Andrea

The room is the downstairs part of the hotel and it felt a bit cramped and claustrophobic. The small breakfast area was
Stayed 1 night in Aug 2022
Response from Emre on Dec 1, 2022
Our hotel is in the category of boutique hotel and has been arranged accordingly. Since you have chosen the economy room, it is a little smaller than the other rooms, our breakfast area is arranged only for our rooms. Thank you for your comment.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at Sultan Tughra went above and beyond during our stay to make us feel comfortable in Istanbul. We had to check out early for our flight to Kayseri and they arranged breakfast for us at 5 am. We have never experienced such kind of service before. Thank you.
Stayed 2 nights in Nov 2022
Response from Emre on Nov 19, 2022
Dear Guest, thank you for your detailed review. We are here every time for you. We hope see you again, have a good day.

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 4 nights in Oct 2022
Response from Emre on Jan 23, 2023
Dear Guest, thank you for your review. Have a good day.

10/10 Excellent

Sif

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay in ☺️
Stayed 1 night in Aug 2022
Response from Sultan Tughra Hotel on Aug 31, 2022
Thank you for you comment. We are looking forward to see you again.

8/10 Good

Amjad, Venice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff of this property is most hospitable and welcoming. We have enjoyed the stay. The room are much smaller than they appear in pictures but cozily accommodated 2-persons per bed. This is a "boutique" hotel as they describe it. Breakfast is served daily. The location is perfect wand walkable to the historic sites, with many dining options within a walking distance. We had an issue that A/C was not available for the duration of our 2-weeks stay, we think that they should have compensated the guest for the missing A/C, but other than this isuue, the stay was pleasant.
Stayed 14 nights in Jul 2022
Response from Sultan Tughra Hotel on Aug 13, 2022
Dear Amjad, Thank you very much for your valuable comments. We look forward to welcoming you again in our hotel.

10/10 Excellent

Imran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Sultan Tughra Hotel on Aug 13, 2022
Dear Imran, Thank you very much for your valuable comments. We look forward to welcoming you again in our hotel.

2/10 Terrible

AMIR

Stayed 2 nights in Jul 2022
Response from Sultan Tughra on Jul 21, 2022
Hello, You have come to our hotel. You have caused a lot of uneasiness for us and disturbed our guests. We paid you more than you paid to go. You left our hotel. You wrote a review about the hotel you did not stay at. The money we pay you is recorded. We will use all our legal rights in this regard.

10/10 Excellent

Una, Edmonton

Stayed 2 nights in Apr 2022
Response from Emre on Dec 13, 2022
Dear Una, thank you for your best review, we wish healthy days.

10/10 Excellent

peter, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly
Stayed 1 night in Feb 2022
Response from Sultan Tughra on Apr 30, 2022
Hello Dear Peter, Thank you very much for your comment. We will be glad to see you again in our hotel.

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a hotel that is made to feel like the Ottomans. It’s not a ritz Carleton but it’s not trying to be. It’s staff are very very helpful and get to know you and try and give you tips. The breakfast is good and you can get coffee or tea any time of day or night. I would highly recommend. If you are here, you are within walking distance to every major site.
Stayed 4 nights in Apr 2022
Response from Erhan on Apr 26, 2022
Dear Dana, Thank you very much for taking your precious time to write this excellent review. We will be pleased to welcome you again in Istanbul.

10/10 Excellent

Yousuf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
This hotel was neat and clean located in a convenient location. There's a sweet helpful lady "Yildiz" who's very cooperative and accommodating person. Very very helpful and would explain anything you would ask in English.
Stayed 2 nights in Feb 2022
Response from Erhan on Mar 19, 2022
Hello Dear Yousuf, Thank you very much for your valuable review. I am waiting to see you our hotel again. I hope see you again in İstanbul.

2/10 Terrible

Mirwais

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Trouble
Stayed 12 nights in Nov 2021
Response from Sultan Tughra Hotel Guest relations on Nov 27, 2021
Hello Dear Guest, We are very sorry about your review. We always want to provide best experience for our guests. We have given to you better room with free charge to make you more comfortable. But you want to leave hotel by your own decision. We do our best for you not to leave hotel. Greetings Sultan Tughra Hotel Guest relations

10/10 Excellent

Antony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very palatial and very clean and tidy.
Stayed 4 nights in Oct 2021
Response from Management on Oct 18, 2021
Greetings from Sultan tughra hotel. First of all, I would like to thank you for taking your precious time to write a comment about our hotel. I am very happy to know that you had a nice accommodation experience at our hotel. And thank you very much for giving such detailed information. And thanks again for the nice words about our staff. We are so much looking forward to hosting you on your next trip to our wonderful city. With My Best Wishes Mert KILIÇÖZ

6/10 Okay

Daryoush

Travelled with family
Disliked: Room comfort
Stayed 1 night in Oct 2021
Response from Management on Oct 6, 2021
We have tried to provide you with a relevant service during your one-night stay. Car parking, places to go, etc. You mentioned that everything is perfect when we asked you during your stay, and we were very surprised by your score. We are waiting for the best positive comments from all our guests staying at Sultan Tughra Hotel, and for this we instantly respond to all their requests and requests during their stay. For this purpose, our friends who are on duty for 24 hours work for you. We would be glad to see you and your family again at our hotel so that you can get to know the Sultan Tughra Hotel family and our business better. Best regards Mert KILICOZ

10/10 Excellent

Yevgeniya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy hotel with very friendly and accommodating staff!
Stayed 1 night in Sep 2021
Response from Management on Sep 15, 2021
Dear Our Guest Thank you for taking the time and writing such a nice review about our hotel. We are so glad that you enjoyed your stay with us and had a great time. Your feedback is very important to us as our guest satisfaction is our main priority. We hope your travel plans would bring you back to istanbul in the future and give us an other chance to welcome you.Thank you again. Sincerely Yours, Sultan Tughra Hotel

6/10 Okay

Adel

Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Manager off the hotel was very polite and helpful with oll the request, always asking if everything was ok and if is posebel to duing better. I have stay for 4 days the hotel is on the quiet and very clean was a lovely experience i will stay with pleasure for next holiday i recommend
Stayed 5 nights in Apr 2021
Response from Management on Apr 16, 2021
Dear Our Guest Thank you for taking the time and writing such a nice review about our hotel. We are so glad that you enjoyed your stay with us and had a great time. Your feedback is very important to us as our guest satisfaction is our main priority. We hope your travel plans would bring you back to Istanbul in the future and give us another chance to welcome you. Thank you again. Sincerely Yours, Sultan Tughra Hotel Hotel Manager Mert KILIÇÖZ

8/10 Good

Omar

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2021
Response from Management on Apr 12, 2021
Dear Our Guest; Thank you for taking the time and writing such a nice review about our hotel. We are so glad that you enjoyed your stay with us and had a great time. Your feedback is very important to us as our guest satisfaction is our main priority. We hope your travel plans would bring you back to Istanbul in the future and give us another chance to welcome you. Thank you again. Sincerely Yours, Sultan Tughra Hotel

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotels
A good location, but economy room is in the basement. Average hotel for a short trip
Stayed 4 nights in Jan 2021
Response from Management on Feb 3, 2021
Dear guest, Warm greetings from Sultan Tughra Hotel! First of all, a big thank you for choosing our hotel for your recent stay in Istanbul. We are delighted to hear that your recent stay in our hotel has left an everlasting impression on you. I have taken the liberty to share your comments with the hotel family and we are more than happy to know that we made your stay more special and unique. Since 2011 as a sultan tughra Hotel Collection, our main purpose is to make all of our guests more happier by realizing their dreams during their stay in our hotel. We strive all the time to provide a unique experience blended with friendly, attentive and passionate service and your comments tell us that we are on the right track. We pledge to improve as we grow and the entire hotel family is committed to making your future stay with us more enjoyable and comfortable. We will be here, ever-ready to welcome you to this amazing city and Sultan tughra hotel. Hotel Manager Mert KILIÇÖZ

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Okay
Room was much smaller than I realized. Bathroom smelled bad.
Stayed 1 night in Jan 2021
Response from Management on Jan 29, 2021
Dear guest, It is a real pleasure to receive your online review of Sultan Tughra hotel and share with our team members… We appreciate your comments as your feedback enables us to know if there is anything we missed in making your stay memorable. Your comments about the bathroom been already shared with the related department and necessary steps will be taken. I was wondering what exactly you were unsatisfied and also I wish you mentioned about it to us so that we can help you while you were here. We look forward to your next visit and hope to make your next stay a memorable experience! Warm regards,

10/10 Excellent

Nasir, Falls Church, VA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, Excellent service, clean and fresh beds. I am highly recommending.
Stayed 3 nights in Jan 2021
Response from Management on Jan 25, 2021
Dear Our Guest Thank you for taking the time and writing such a nice review about our hotel. We are so glad that you enjoyed your stay with us and had a great time. Your feedback is very important to us as our guest satisfaction is our main priority. We hope your travel plans would bring you back to istanbul in the future and give us an other chance to welcome you.Thank you again. Sincerely Yours, Sultan Tughra Hotel

8/10 Good

Verified traveller

Stayed 4 nights in Jan 2021
Response from Management on Jan 29, 2021
Dear Guest ; Your review is very much appreciated, We are very happy to hear that you enjoyed and satisfied the service. It's a pleasure for us to do everything possible to create an enjoyable stay for each of our guests We hope to see you again. If we can be of assistance in the future, don't hesitate to contact us Again, thanks for taking the time and have a great day

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice and cozy place
The staff were very helpful. The location is alright. The room was clean. The only disadvantage was that we were able to hear people talking in the lobby even on the floor above. I believe it was a good stay for the price.
Stayed 1 night in Jan 2021
Response from Management on Jan 16, 2021
Dear Guest ; Your review is very much appreciated, We are very happy to hear that you enjoyed and satisfied the service. It's a pleasure for us to do everything possible to create an enjoyable stay for each of our guests We hope to see you again. If we can be of assistance in the future, don't hesitate to contact us Again, thanks for taking the time and have a great day

4/10 Poor

Ayten

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Management on Jan 29, 2021
Dear Mrs Ayten; First, thank you for your precious time. When we checked our booking records, it was established that you were not staying at our hotel. Please welcome to our hotel and provide your valuable feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great hospitality, cost effective and wonderful breakfast.
Stayed 3 nights in Dec 2020
Response from Management on Jan 4, 2021
Dear guest, Warm greetings from Sultan Tughra Hotel! First of all, a big thank you for choosing our hotel for your recent stay in Istanbul. We are delighted to hear that your recent stay in our hotel has left an everlasting impression on you. I have taken the liberty to share your comments with the hotel family and we are more than happy to know that we made your stay more special and unique. Since 2011 as a sultan tughra Hotel Collection, our main purpose is to make all of our guests more happier by realizing their dreams during their stay in our hotel. We strive all the time to provide a unique experience blended with friendly, attentive and passionate service and your comments tell us that we are on the right track. We pledge to improve as we grow and the entire hotel family is committed to making your future stay with us more enjoyable and comfortable. We will be here, everyready to welcome you to this amazing city and Sultan tughra hotel. Hotel Manager Mert KILIÇÖZ

8/10 Good

Heba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Dec 2020
Response from Management on Dec 30, 2020
Dear Guest ; Your review is very much appreciated, We are very happy to hear that you enjoyed and satisfied the service. It's a pleasure for us to do everything possible to create an enjoyable stay for each of our guests We hope to see you again. If we can be of assistance in the future, don't hesitate to contact us Again, thanks for taking the time and have a great day!

10/10 Excellent

Mila, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, pleasant stay, helpful staff. The manager was very friendly and helpful! Very happy with our overall experience.
Stayed 6 nights in Nov 2020
Response from Management on Dec 13, 2020
Dear Guest ; Firstly, We thank you for your review about your recent stay in Sultan tughra Hotel. Nice to hear that you have satisfied and ejoyed your stay, It is our aim that the services and standarts remain high at all the times. We hope you will come back and see us again. . If I can be of assistance in the future, please don't hesitate to contact

10/10 Excellent

Esin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dream city
Clean and nice hotel specially its location ! Its amazing easy to access to old city of Istanbul
Stayed 1 night in Nov 2020
Response from Management on Dec 2, 2020
Dear guest, Warm greetings from Sultan Tughra Hotel! First of all, a big thank you for choosing our hotel for your recent stay in Istanbul. We are delighted to hear that your recent stay in our hotel has left an everlasting impression on you. I have taken the liberty to share your comments with the hotel family and we are more than happy to know that we made your stay more special and unique. Since 2011 as a sultan tughra Hotel Collection, our main purpose is to make all of our guests more happier by realizing their dreams during their stay in our hotel. We strive all the time to provide a unique experience blended with friendly, attentive and passionate service and your comments tell us that we are on the right track. We pledge to improve as we grow and the entire hotel family is committed to making your future stay with us more enjoyable and comfortable. We will be here, everyready to welcome you to this amazing city and Sultan tughra hotel. Hotel Manager Mert KILIÇÖZ

10/10 Excellent

Esin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Management on Nov 30, 2020
Dear Guest ; Thank you for sharing your information with us at Sultan tughra hotel. You know the positive feedback of our guests, we are always important for us. We would like to state that we will share your good comments about our services with our team. We know the positive opinions of our guests about our services, which we aim to maximize guest satisfaction, and we encourage it for new initiatives. We would like to thank you once again for sharing your opinions about our services and would like to state that we will be happy to serve you again on another trip.

10/10 Excellent

Esin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Management on Nov 21, 2020
Dear guest, Warm greetings from Sultan Tughra Hotel! First of all, a big thank you for choosing our hotel for your recent stay in Istanbul. We are delighted to hear that your recent stay in our hotel has left an everlasting impression on you. I have taken the liberty to share your comments with the hotel family and we are more than happy to know that we made your stay more special and unique. Since 2011 as a sultan tughra Hotel Collection, our main purpose is to make all of our guests more happier by realizing their dreams during their stay in our hotel. We strive all the time to provide a unique experience blended with friendly, attentive and passionate service and your comments tell us that we are on the right track. We pledge to improve as we grow and the entire hotel family is committed to making your future stay with us more enjoyable and comfortable. We will be here, every ready to welcome you to this amazing city and Sultan tughra hotel. Hotel Manager Mert KILIÇÖZ