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Reviews of Holiday Inn Express Istanbul Altunizade, an IHG Hotel

3 out of 5
Holiday Inn Express Istanbul Altunizade, an IHG Hotel
Altunizade Mahallesi Oymaci Sok. No.18, Istanbul, Istanbul

Reviews

8.0

Very good

Rating 10 - Excellent. 59 out of 177 reviews" "
Rating 8 - Good. 72 out of 177 reviews" "
Rating 6 - Okay. 25 out of 177 reviews" "
Rating 4 - Poor. 13 out of 177 reviews" "
Rating 2 - Terrible. 8 out of 177 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

CHOW THONG DAVID

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
its Clean
Stayed 3 nights in Nov 2022

10/10 Excellent

Mohammed A

Stayed 2 nights in Aug 2022
Response from Fom -Seçil EYŞİ on Aug 28, 2022
Dear Guest ,We are very delighted that you enjoyed your stay with us. Comments like these that enable us to motivate our team to achieve greater heights and our team will be absolutely pleased to know we were able to make your stay a memorable one. It will be our pleasure to welcome you back to our hotel on your next visit to Istanbul in the near future; Sincerely

6/10 Okay

Torres

Travelled with family
Disliked: Room comfort
Stayed 1 night in Jul 2022
Response from Fom -Secil Eysi on Aug 7, 2022
Dear Guest Torres Thank you for taking time and sharing your precious comments about your stay in our hotel

10/10 Excellent

Fahad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay is great, thanks to the management of the hotel
Stayed 2 nights in Jul 2022
Response from Fom -Seçil EYŞİ on Aug 7, 2022
Dear Guest Fahad First of all thank you for taking time and sharing your precious comments about your stay in our hotel. It will be our pleasure to welcome you back to our hotel on your next visit to Istanbul in the near future; Sincerely

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very clean and friendly.
Stayed 10 nights in Jul 2022
Response from Fom -Secil Eysi on Aug 7, 2022
Dear Guest Adam We are very delighted that you enjoyed your stay with us. Comments like these that enable us to motivate our team to achieve greater heights and our team will be absolutely pleased to know we were able to make your stay a memorable one. It will be our pleasure to welcome you back to our hotel on your next visit to Istanbul in the near future; Sincerely

8/10 Good

Natalie

Liked: Cleanliness, property conditions & facilities
Adequate
Stayed for one night. I really liked my room. It was spacious and airy. On the downside I overlooked a building site with on going works.
Stayed 1 night in Apr 2022

4/10 Poor

Arshad

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Mar 2022

10/10 Excellent

Hidayet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

Arian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Mar 2022

8/10 Good

Mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall ok, but not great
It was ok, we stayed for one night. The check-in at night was not smooth, however, the reception cleared the issue in the morning. Given the wide range of available rooms shown on Hotels.com for this hotel at the time we searched for a room, we were located in a room on the first floor facing a construction site, which was not ideal and very noisy.
Stayed 1 night in Nov 2021

8/10 Good

Aytunc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Tanatporn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Check in process and staff were friendly. Room was clean, but smelled like smoke although non-smoking. Phone and air-con were not working. Curtain was half pulled off rail, so was hard to close. Room faced large construction so woke up to noise. Asked for room on other side, but was told all rooms on other side were single bed and was reluctant to change my room. Hotel good for a quick overnight stay.
Stayed 1 night in Aug 2021

6/10 Okay

Vishwanath

Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, nice, clean hotel.
Stayed 1 night in Jun 2021
Response from Seçil EYŞİ on Jul 6, 2021
Dear Guest , First of all, we would like to thank you for taking your valuable time and sharing your comments about our hotel with us. We are very happy that you had a good stay. Hope to welcome you again on your next trip to Istanbul.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and efficient check in. Hotel was modern, clean, and uncluttered. Rooms were perfect for a night or two stay.
Stayed 1 night in Jun 2021
Response from Seçil EYŞİ on Jul 6, 2021
Dear Guest , First of all, we would like to thank you for taking your valuable time and sharing your comments about our hotel with us. We are very happy that you had a good stay. Hope to welcome you again on your next trip to Istanbul.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2021
Response from Seçil EYŞİ on Jul 6, 2021
Dear Guest , First of all, we would like to thank you for taking your valuable time and sharing your comments about our hotel with us. We are very happy that you had a good stay. Hope to welcome you again on your next trip to Istanbul.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Thanks to Nursena, Gizem, and their great manager for welcoming me and providing a nice check-in experience.
Stayed 1 night in Apr 2021
Response from Seçil EYŞİ on Jul 6, 2021
Dear Guest , First of all, we would like to thank you for taking your valuable time and sharing your comments about our hotel with us. We are very happy that you had a good stay. Hope to welcome you again on your next trip to Istanbul.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel's staff provide better service that 5 star hotels. The staff are so friendly i was actually sad to checkout. They offered help with everything, they're well-spoken, and very inviting.
Stayed 1 night in May 2021
Response from Seçil EYŞİ on Jul 6, 2021
Dear Guest , First of all, we would like to thank you for taking your valuable time and sharing your comments about our hotel with us. We are very happy that you had a good stay. Hope to welcome you again on your next trip to Istanbul.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, poor food selection
Expected conditions overall but with a quite poor selection of food. Friendly staff.
Stayed 1 night in Feb 2020
Response from GM on Feb 12, 2020
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service.We hope to see you again soon!

4/10 Poor

Erkan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
10 day stay at Holiday Inn express
The overall condition is not as good as advertised. Bathroom condition is not well. Tile grouts are dark because of the dirt. Needs cleaning. Room was facing the backside of the hotel. They continued camera system replacement until midnight, despite our warnings. 3rd day was another renovation work with wall scraping noise throughout night time. 3rd floor hallway was fully covered with industrial glue scent. Was gone next day. Breakfast is good, not complaints whatsoever. Location is well-situated in Uskudar region. Highway access and taxi access are so easy. Location is recommended.
Stayed 9 nights in Dec 2019
Response from GM on Jan 8, 2020
Thank you for choosing to stay with us and for posting a candid review. I was quite concerned to read your comments about the sound and smell of our room I know how inconvenient it was for you and I am very sorry. We're all about providing frictionless experiences to all of our guests and I will make sure to let our management team know about your comments for necessary improvements needed on our end.

8/10 Good

shadi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from GM on Dec 2, 2019
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service.We hope to see you again soon!

8/10 Good

BOK, Lebanon

Liked: Cleanliness, staff & service, amenities
There is a big misunderstanding about meaning of a "king" bed! The hotel staff understand it as a double bed (150-160 cm wide). I understand it as 180-200cm wide bed suitable for two persons. There was a previous complaint on the same exact problem!
Stayed 6 nights in Nov 2019
Response from Gm on Nov 25, 2019
Dear Bok You are absolutely right; Our all big size bed is 150 cm and also we called french bed for this bed. Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Gm on Nov 21, 2019
Thank you very much for taking the time to write about your comments.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
it was a great place to stay with my family for one week
Stayed 7 nights in Oct 2019
Response from GM on Nov 21, 2019
Thank you very much for sharing your experience at our hotel.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from GM on Oct 3, 2019
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service.We hope to see you again soon!

10/10 Excellent

Ilgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay in Asia part of Istanbul
Nice hotel, easy check-in, clean room. Everything was very good.
Stayed 2 nights in Aug 2019
Response from Hakan Terken on Aug 17, 2019
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service.We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2019
Response from Hakan Terken on Aug 2, 2019
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us

10/10 Excellent

Verified traveller

Stayed 9 nights in Jul 2019
Response from Hakan Terken on Jul 18, 2019
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service.We hope to see you again soon!

8/10 Good

Dek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up for Holiday Inn Express Altunizade
The Hotel was very good overall. The staff were really amazing. They were very helpful and cooperative. The breakfast, cleanliness, and the overall service was excellent. Besides, it was very peaceful, quiet, and safe. The only thing that was missing was a coolant or refrigerator, of which I needed for my medications. Other than that, I wouldn't trade for any other Hotel. Thumbs up for the hotel and it's staff.
Stayed 6 nights in Jun 2019
Response from Hakan Terken on Jul 4, 2019
Thank you very much for taking the time to write about your comments. We hope to have the honor of serving you again should your travels bring you back to İstanbul Sincerely

10/10 Excellent

Dek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really perfect in every aspect. It offers more comfort than they charge. It's very clean and the staff are very friendly and helpful.
Stayed 1 night in Jun 2019
Response from Hakan Terken on Jun 28, 2019
First of all, thank you very much for your recent stay at the Holiday Inn Express Hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. Sincerely

8/10 Good

Yosof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are very friendly and helpful, clean and comfortable place
Stayed 5 nights in Apr 2019
Response from GM on May 31, 2019
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service.

10/10 Excellent

Abdulkadir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd time after 6 years again another great stay
Stayed 2 nights in Apr 2019
Response from GM on May 31, 2019
Thank you so much for your review of our hotel. I am pleased to hear enjoyed

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The hotel is in a good location, good staff, very good breakfast.
Stayed 1 night in Mar 2019
Response from Hakan Terken on Apr 30, 2019
Thank you very much for taking the time to write your comments and we hope you will stay again in the future.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
The room had a bad smell and had to open the window for a while for getting fresh air, everything else was good.
Stayed 1 night in Mar 2018

10/10 Excellent

Burak

Liked: Staff & service, property conditions & facilities, room comfort
Great location and cheap however smokers smell
Great location walking distance to capitol. And bus journeys to uskudar. However, smoking permitted in the rooms and it stinks really bad. Definitely consider this. Otherwise great hotel. Rooms and curtains need to be cleaned and the scents in room need to be on point. We asked for a change in rooms but it was fully packed. Hotel should arrange some rooms for smoking and most rooms for non-smoking.
Stayed 2 nights in Jan 2018

6/10 Okay

Uri, Montevideo

Liked: Room comfort
Overpriced
Fair hotel but overpriced for its worth.

8/10 Good

naveen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tendayi B, Harare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent service at holiday inn Altinudaze
Very nice stay, good service and good continental breakfast for the hungry. Staff very helpful and friendly. Only problem was the smell of smoke in the non smoking rooms

6/10 Okay

Tendayi B Mamvura, HARARE

Liked: Staff & service
TV did not work for we the 2 days. We asked for a non smoking room but the smell of smoke from room was a big problem as I'm asthmatic. Staff were very pleasant and helpful.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lot of disappointment!
When we checked in, the staff was very cold and unfriendly. Since i'm a big guy, (6'4), I double checked with the front desk upon check in to ensure the room had a king size bed as stated on Expedia. They reassured me that it in fact it did have a king size bed. As we entered the room, it was a queen, not a king. We called the front desk and asked why we were told it had a king size, but was a queen. They said they it was not their problem and was Expeida's since they were the ones that advertised it that way. I asked why they told me it was a king at the front desk, (same person who I spoke with), and they responded by stating that all the rooms were queen and had the same horrible attitude. Being late in the evening, we decided to stay because we didn't have the energy to move hotels. We decided to deal with it and try and speak with someone the following day. I decided to take a shower and less than 15 seconds into it, I noticed that the shower was flooding. (One more thing to go wrong.) After I got out of the shower, my fiance went into the bathroom. She came out a few minutes later and told me that the toilet would not flush. The only acceptable part of this stay was the breakfast. It was fresh and hot, like every other one I've ever stayed at prior to this. I've stayed in these hotels before, and haven't had any issues like this. Upon check out the attitude continued and the staff didn't care about our horrible experience. Let's see if expedia will....

8/10 Good

Shareef

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it is close to the highway
Excellent breakfast .ALthough it is close to the highway there was no noise.I will stay there again. Good price.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
everything is too small including the rooms
disappointing, must of the stuff were not friendly

8/10 Good

cjh564, leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday inn Altunizade
Overall this hotel was good for the price. Around the corner is a bus stop with all busses going to uskadar or kadikoy from which u can catch a ferry to istanbul or coach to sabia gocken. recommend getting an istanbul travel card as most travel is 1.50 lira (bus/ferry/tram) each way no matter where you travel. Altunizade has a big shopping mall for supllies or evening shopping with uk brands like mac/marks and spencer etc Overall good hotel if traveling on a budget.

8/10 Good

Nawal, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
A very tidy and clean hotel. Staff are so friendly. Although the location is faraway from the heart ot the city, it is a close distance to one of the biggest shopping malls. Surely, this hotel should be on the top of next visit choices.

10/10 Excellent

Redkit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and convenient
The quality of the hotel overall is above 3-star. The location is also great. Very good neighborhood with lots of transportation options. Highly recommended.

2/10 Terrible

Bob, Washington, USA

Disliked: Staff & service, property conditions & facilities
Bad hotel for smoke-sensative clients
We requested smoke-free rooms, but quickly learned that smokers were above us, next to us and the smoke permeated every room in the Hotel. There was no smoke-free area in the Hotel. The hovering workers in the breakfast room reminded us of Russia during the Communist era.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
medium
was satisfied

8/10 Good

MamaTravel, Abu Dhabi - United Arab Emirates

Liked: Cleanliness, staff & service, room comfort
This hotel made our family feel very welcome!
This hotel was very nice and clean. The staff was very friendly and helpful. We travelled with a small child and they really fell in love with him. It is on the Asia side so you have to taxi to most places, but there are shops, restaurants and a small mall in walking distance. Overall we enjoyed our stay and will stay here again.