Interior

Reviews of Gulhanepark Hotel & Spa

4 out of 5
Gulhanepark Hotel & Spa
Nobethane Caddesi, No:1 Sirkeci, Istanbul, Istanbul

Reviews

7.8

Good

Rating 10 - Excellent. 170 out of 586 reviews" "
Rating 8 - Good. 254 out of 586 reviews" "
Rating 6 - Okay. 84 out of 586 reviews" "
Rating 4 - Poor. 36 out of 586 reviews" "
Rating 2 - Terrible. 42 out of 586 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aatika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very friendly staff
Stayed 4 nights in Feb 2024
Response from Ali on Feb 29, 2024
Dear Valued GuestThank you for your kind reviewBest regards

10/10 Excellent

Samir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very spacious and clean.
Stayed 3 nights in Feb 2024
Response from Ali on Feb 29, 2024
Dear Valued GuestThank you for your kind reviewBest regards

8/10 Good

Sofia

Travelled with family
The room was clean, staff were nice and helpful. The manager gave us ideas of tours and things we could see on our own.
Stayed 2 nights in Sep 2023
Response from Ali on Nov 5, 2023
Dear Valued GuestThank you for your kind reviewBest regards

10/10 Excellent

Tina

Stayed 1 night in Sep 2023
Response from Ali on Oct 21, 2023
Dear Valued GuestThank you for your kind reviewBest regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Trip was amazing and response of the hotel team was great
Stayed 4 nights in Dec 2022
Response from ali on Jan 15, 2023
Dear Guest, First of all thank you very much for your kind vote regarding your recent stay in Gülhanepark Hotel Istanbul. Sincerely,

6/10 Okay

Alex

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Sound proofing and air conditioning need to be improve
Stayed 2 nights in Dec 2022
Response from ali on Jan 15, 2023
Dear Guest, First of all thank you very much for your kind vote regarding your recent stay in Gülhanepark Hotel Istanbul. Sincerely,

2/10 Terrible

Salim

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old furniture. Bed sheets were used and dirty when we admitted to the room. We asked for new, they said sorry we are running out of bed sheets and billow cases. Rooms are very narrow. Despite we paid for extra person, no extra bed offered.
Stayed 3 nights in Jul 2022
Response from ali on Aug 1, 2022
Dear Valued Guest, Thank you for taking your time to write your comments after your recent visit on expedia.com We always endeavour to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations. Your comments will of course be forwarded to the relevant management for their attention. We do hope that despite your disappointment on this occasion, we have the opportunity of welcoming you back to the hotel in the future. I look forward to welcoming you back to Gülhanepark Hotel Istanbul near soon. Sincerely

2/10 Terrible

Dana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay in this hotel!
Don't book this hotel!Pay attention,the pictures with the rooms are fake.I choose to stay there because I liked the photo with rooms showed on your site .In reality they gave me a room completly different with a horible smell with no sitting area and dinning area as presented in tne photo with very olt towels with strange smell.They cheat people !Horrible brekfast! DON'T book this hotel,there are plenty of nice hotels around that are not cheating people with fake pictures!
Stayed 4 nights in Apr 2022
Response from ali on Jun 2, 2022
Dear Valued Guest, Thank you for taking your time to write your comments after your recent visit on expedia.com We always endeavour to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations. Your comments will of course be forwarded to the relevant management for their attention. We do hope that despite your disappointment on this occasion, we have the opportunity of welcoming you back to the hotel in the future. I look forward to welcoming you back to Gülhanepark Hotel Istanbul near soon. Sincerely

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price.
Stayed 1 night in Apr 2022
Response from ali on Jun 2, 2022
Dear Guest, First of all thank you very much for your kind vote regarding your recent stay in Gülhanepark Hotel Istanbul. Sincerely,

10/10 Excellent

shamraiz

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We stayed a week there.Everything was perfect from cleaning to spa. One downside from kids they were not English style breakfast on the menu.Walking Distance to metro,tram stations.You can walk to blue mosque in 7-8 minutes while looking on shops.
Stayed 5 nights in Feb 2022
Response from Ali on Mar 1, 2022
Dear Guest, First of all thank you very much for your kind vote regarding your recent stay in Gülhanepark Hotel Istanbul. Sincerely,

4/10 Poor

Albert

Travelled with family
Disliked: Amenities, property conditions & facilities
The breakfast is very poor. Very bad quality of food and not to mention the 2 only juices they have. Tasted totally terrible. They didn't have umbrellas for our use, the room size was very small compared to what seems to be on the pictures, the pillow were very unconfortablen and the location and surrounding could be better. We won't be coming back def
Stayed 3 nights in Jan 2022
Response from Ali on Feb 12, 2022
Dear Valued Guest, Thank you for taking your time to write your comments after your recent visit on expedia.com We always endeavour to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations. Your comments will of course be forwarded to the relevant management for their attention. We do hope that despite your disappointment on this occasion, we have the opportunity of welcoming you back to the hotel in the future. I look forward to welcoming you back to Gülhanepark Hotel Istanbul near soon. Sincerely

8/10 Good

Zyeem

Liked: Cleanliness, staff & service, property conditions & facilities
I booked for the room with spa but my room was canceled. Fortunately they gave a bigger room but with no spa free access. Breakfast fast is good. I have visited spa outside, so don't know about their spa. They arranged covid test for me inside hotel for 200 TRY. They provided transportation to airport Istanbul IST for 500 TRY.
Stayed 1 night in Feb 2022
Response from Ali on Feb 12, 2022
Dear Guest, First of all thank you very much for your kind vote regarding your recent stay in Gülhanepark Hotel Istanbul. Sincerely,

8/10 Good

FARIS

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
3 nights in Istanbul
It is a good hotel due to its location, it in the middle of everything you may need. Generally, this property is clean, quiet and friendly stuff.
Stayed 2 nights in Oct 2021
Response from Ali on Feb 12, 2022
Dear Guest, First of all thank you very much for your kind vote regarding your recent stay in Gülhanepark Hotel Istanbul. Sincerely,

10/10 Excellent

Howida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Soner ONAL on Oct 3, 2021
Dear Guest, First of all thank you very much for your kind vote regarding your recent stay in Gülhanepark Hotel Istanbul. Sincerely,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good but over priced
+ The location is near lots of shops, restuarants and tram station. + Service and workers are very friendly and helpful. + Room was wheelchair accissible - The location is not accissible, its very difficult for cars to reach so you will not have a taxi by hotel door, you always need to walk at least 300 m to reach an area where taxi can be. - The building is old and rooms decore is old. - I believe the room price per night is very high compared to the overall experience, same price can be paid for better hotels.
Stayed 3 nights in Sep 2021
Response from Soner ONAL on Oct 1, 2021
Dear Guest, First of all thank you very much for your kind vote regarding your recent stay in Gülhanepark Hotel Istanbul. Sincerely,

2/10 Terrible

ASLAM

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad stay - kids were uncomfortable - not recommend
In my 20 years I have stayed in many hotels and this has been the terrible one. The location of the hotel is excellent but difficult to find the hotel if you are in car or taxi as google map keeps you circling around the hotel. No place to park the park. There were only 02 staffs handling the hotel management one at the reception and the other multi tasking. Once you enter the hotel day or evening the lights are never on as if it is going to close any moment. I wasn't given the room i booked and was given some another type of room. Upon request to change the room i was told the hotel is full and you have one of the best rooms. Now comes the best part. I stayed in the hotel for 02 nights, in the best room there wasn't any blankets and we were 4 guests. TV, telephone both were not working. so i had to go down to call them. the next day TV was fixed but unfortunately realised that the remote control have no battery and cover. the room walls were dirty with coffee stins. the small table was faded as if it was never cleaned in its life. the room card key never worked in 2 days as door lock was not working so everytime i go out and come back i had to ask one of their staffs to accompany me. breask fast was terrible. as per hotel.com no spa credit or welcome drinks or morning coffee with pastries or water ever offered. the toilet was very small and not clean. i would never rate this hotel as 4star instead should be no star or one star hotel. its a cheat on the website.
telephone which never worked during my 02 days stay
the condition of the table.during this covid no one would like to even keep a trash on this table. and this was supposed to be the best room.
first day tv didnt work and technician had to fix it but no battery in the remote. even upon telling the staff do not enter the room in our absence it did happen.
the walls arent clean and had many stains. No blankets in the room and no tea coffee packs.  i have more pics of the toilet but i dont want to post it.
Stayed 2 nights in Jul 2021
Response from Soner ONAL on Jul 30, 2021
Dear Valued Guest, Thank you for taking your time to write your comments after your recent visit on expedia.com We always endeavour to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations. Your comments will of course be forwarded to the relevant management for their attention. We do hope that despite your disappointment on this occasion, we have the opportunity of welcoming you back to the hotel in the future. I look forward to welcoming you back to Gülhanepark Hotel Istanbul near soon. Sincerely

10/10 Excellent

Muab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good condition...neer many resturants..
Stayed 4 nights in Jun 2021
Response from Soner ONAL on Jul 6, 2021
Dear Guest, First of all thank you very much for your kind vote regarding your recent stay in Gülhanepark Hotel Istanbul. Sincerely,

10/10 Excellent

Howida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The staff all of them are friendly and helpful The location excellent Breakfast is great I enjoyed staying in a lot Special thanks to Seif Eldin at the reception desk Special thanks to Sembol for making our stay comfortable
Stayed 6 nights in Jun 2021
Response from Soner ONAL on Jul 6, 2021
Dear Guest, First of all thank you very much for your kind vote regarding your recent stay in Gülhanepark Hotel Istanbul. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were super nice and helpful, would definitely stay there again.
Stayed 3 nights in Jun 2021
Response from Soner ONAL on Jun 23, 2021
Thank you for your kind comment. We hope to see you again in near future. Best regards

6/10 Okay

Farzana

Disliked: Staff & service, property conditions & facilities, room comfort
This hotel rooms are clean but two floors are under construction and the restaurant is closed .
Stayed 2 nights in May 2021
Response from Soner ONAL on May 30, 2021
Thanks for your review. Best regards

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2021
Response from Soner ONAL on Apr 19, 2021
Thanks for your review

10/10 Excellent

aiman

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Soner ONAL on Nov 30, 2020
Bizimle konakladığınız için teşekkür ederiz. Görüşleriniz bizim için önemlidir!

2/10 Terrible

Mohamed, UK

Travelled with family and small children
Disliked: Staff & service, amenities
Air conditioning was just a fan never made the room cold at all no water no breakfast even though advertised when booking. Asked for airport shuttle quotes double the price of a normal taxi. Avoid staying in this hotel!!!
Stayed 2 nights in Aug 2020
Response from Soner ONAL on Aug 28, 2020
Dear Valued Guest, Thank you for taking your time to write your comments after your recent visit on expedia.com We always endeavour to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations. Your comments will of course be forwarded to the relevant management for their attention. We do hope that despite your disappointment on this occasion, we have the opportunity of welcoming you back to the hotel in the future. I look forward to welcoming you back to Gülhanepark Hotel Istanbul near soon. Sincerely, General Manager Gulhanepark Hotel Istanbul

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As far as Turkish Hotels it is really nice. Great location, clean, and had a nice bathtub. Terrace is probably nice in the summer, but it was winter so... Overall good
Stayed 1 night in Feb 2020
Response from soner on Mar 10, 2020
Dear Valued Guest, Thank you very much for your kind review. We hope to see you again soon. Best regards

8/10 Good

jalal

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2018
Response from soner on Jan 18, 2019
Dear Guest, First of all thank you very much for your kind vote regarding your recent stay in Gülhanepark Hotel Istanbul. Sincerely,

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2018
Response from soner on Dec 18, 2018
Dear Nadine, Thanks for your vote. We hope to see you again in near future. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your second home
Stayed 5 nights in Jun 2018
Response from Soner ÖNAL on Jul 3, 2018
thank you for your great vote

10/10 Excellent

Adam, Sydney, Australia

Liked: Cleanliness, staff & service, room comfort
Nice, cosy, clean, good location, good TV channels
I booked the cheapest room in the hotel and very happy with the size, decor, cosiness, cleanliness and TV with many English news programs. Staff are all friendly and helfpul. Good central location where the shops are and next door to Gulhane Park and near the water. I'm coming back to Istanbul the following week and will definitely be back at this hotel.
Stayed 1 night in May 2018
Response from Soner ÖNAL on May 19, 2018
Dear Guest, First of all thank you very much for your kind comments regarding your recent stay in Gülhanepark Hotel Istanbul. We are so happy to hear that you had a memorable stay with us. I hope we have the pleasure of welcoming you back in the nearest future. Sincerely, Soner ONAL General Manager

10/10 Excellent

Mariam, Beirut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from Home
It was my second time accomodation @ Gulhanepark Hotel, I always feel as if I am in my home. Thanks to all staff who were serving us with pleasure.
Stayed 7 nights in Nov 2017
Response from soner on Nov 29, 2017
Dear Mariam, First of all thank you very much for your kind comments regarding your recent stay in Gülhanepark Hotel Istanbul. We are so glad to hear that you had a memorable stay at your home. I hope we have the pleasure of welcoming you back in the nearest future. Sincerely, Soner ONAL General Manager

6/10 Okay

Hala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accepted
It is clean but it is far from everything
Stayed 4 nights in Jul 2017

2/10 Terrible

lawyer, my

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff not friendly. They tried to cheat us.
Receptionist a cheat, tried to con us but we outsmart them. They say welcoming drink but charged us 20 lira. Really got to be careful. Breakfast always the same can be boring if staying more than one day. I won't recommend this hotel from my bad experience recently
Response from Soner ONAL on Nov 7, 2017
Dear Guest, Thank you for taking your time to write your comments after your recent visit on expedia.com We were sorry to learn that you were disappointed with your recent stay at our hotel and would apologise for this negative experience. We always endeavour to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations. Your comments will of course be forwarded to the relevant management for their attention. We do hope that despite your disappointment on this occasion, we have the opportunity of welcoming you back to the our hotel in the future. I look forward to welcoming you back to Gülhanepark Hotel Istanbul near soon. Sincerely, Soner ONAL General Manager Gulhanepark Hotel Istanbul

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Great location
Very convenient location to all the tourists place!
Response from Soner ONAL on Dec 19, 2016
hank you very much in advance for choosing Gülhane Park Hotel. You could be sure that we will try to do our best to give you beter service in your next visit. Thank you very much for once again…

10/10 Excellent

ayman, lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beauty
well decorated, good stuff, special location and very clean, the stuff are very helpful, very nice breakfast, you can sit in the terrace with nice view, in B1 you can use the turkish bath and the souna room also gym, big bathroom and very big room
Response from Soner ONAL on Dec 21, 2016
Dear Ayman, Thank you very much for your kind review. We hope to see you at Gulhanepark Hotel soon. Best regards,

8/10 Good

Travelling man

Disliked: Cleanliness, room comfort
Nice enough
My partner is disabled and we requested a disabled room. Disabled facilities were listed on the Hotel home page and that was the prime reason we chose this establishment. When we got there they didn't have rooms for the disabled so my partner had to go without a shower for 5 days. The breakfast was great and the lady who ran the dinning room was really sweet. The reception staff seemed to lose interest in us when we declined their offer to arrange expensive excursions. Phil U.K.

10/10 Excellent

Kiptieu S.

Liked: Cleanliness, staff & service, room comfort
Beautiful, friendly and awesome trip
For the price we paid, it was more then we anticipated, the staff where great always smiling. Amazing hotel, the roof top terrace is great.

8/10 Good

Noel J

Liked: Cleanliness, staff & service
A quick trip to Istanbul
This is a very nice compact hotel with very, very nice staff and good facilities. it is near the attractions of the Blue Mosque and the Gullaine park and the markets and many other attractions in this part of the city, its very near the tram stop and has nice bars and restaurants in walking distance. I had a hire car and as with most areas of Istanbul parking is at a premium. in this hotel parking was arranged very quickly and at a price that wasn't too expensive, in my view, and that was safe and assessable and near. in my view this hotel is very convenient, comfortable and affordable and if that is what any traveller is looking for then its very easy for me to recommend this hotel. Regards Noel

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great location and a safe choice
We stayed at Gulhane Park for 3 nights in October 2015. Great location and very easy to get to the bazaars, mosques, cistern, Hagia Sofia and well connected if you want to travel further. Simple Turkish places to eat nearby and very quiet, which is good after a day of walking! Heating doesn't work in the winter, so make sure you get extra duvets in the room. Bathroom is clean and the room pretty standard with TV, dresser, mini fridge etc. Extremely helpful hotel manager - Mehmet - who moved us to the 1st floor after we discovered a leak in our room, due to two days of persistent heavy rain!
Response from Soner ONAL on Dec 21, 2016
Dear Valued Guest, Thank you very much in advance for choosing Gülhane Park Hotel. You could be sure that we will try to do our best to give you beter service in your next visit. Thank you very much for once again… Best regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hotel staff were great, good location. Hotel needs a little renovation

6/10 Okay

Freddy, Johannesburg

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Perfect location and excellent staff service. Some of the hotel facilities such as the sauna and the terrace restaurant were in the process of being refurbished and therefore not accessible to the guests. Tables and chairs were removed from the bedroom for polishing during our stay without notice. A bit uncomfortable. But overall would recommend it to my friends.

10/10 Excellent

Elmira N.

Liked: Cleanliness, staff & service, room comfort
Best place in Turkey
Absolutely loved it in Gulhane park Hotel, if it ever return to Turkey, i will look forward to staying here again. Staff were most friendly and absolutely professional. I have contacted them prior to my arrival and they have made sure that my stay were most organized and well coordinated, from pick up from the airport to all the tours around the city. The room was spacious and clean, nothing special but by far more than what I have expected. Their Breakfast was absolutely delicious, with variety of fruits and vegetables as well as hot meals and cereal for guest to choose. Just remembering the time i have spend as a guest in this hotel makes me want to go back there again. I would recommend this hotel to anyone who is looking for a true middle eastern hospitality and on the budget, no fuss and the hotel offered everything that we could have possibly needed and more. Location was another plus to the Hotel, in the middle of everything, simply surrounded by little restaurants, gift shops, parks, close to most important tourist attractions, and offer Turkish bath Hammam in the hotel as well.

2/10 Terrible

moe, nz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty bad. I don't recommend this hotel to anyone
The worst experience in my life it cost me so much stress and money. My advice to anyone be careful don't pay a cent to a hotel overseas until you get there so you can see what you paying for. They are not as they pretend to be.
Response from Soner ONAL on Dec 19, 2016
Dear Moe, Thank you very much in advance for choosing Gülhane Park Hotel. You could be sure that we will try to do our best to give you beter service in your next visit. Thank you very much for once again… Best regards,

8/10 Good

haroon, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming
Great hotel. Staff execellent can speak fluent english. Staff always welcoming and helpful. I was relocated for one night but they promptly returned me back to hotel. Tram stop about 3 min walk away

4/10 Poor

Old boy traveller

Liked: Staff & service
Disliked: Room comfort
Ok for a short city break
Beware. The photos of the bedrooms shown can only be of the highest price suite. They are nothing like the standard rooms, which are small and do not even have room for two suitcases. This hotel is small and at best of average average quality and is way oversold by the photos. It overlooks a patch of derelict land. The staff were polite and helpful but their English was not good.

8/10 Good

Vanessa60

Liked: Cleanliness, staff & service, room comfort
Great value & location
Very pleased with the hotel. Brilliant breakfast - will be recommending to friends who want to visit Istanbul.

2/10 Terrible

Faisal Aldhafeeri

Disliked: Staff & service, room comfort
complain
I am not happy in my stay in this hotel because I booked 3 rooms but when I came to them I find that they prepared 2 rooms and the other one they transfer it the neighbour hotel! !!

8/10 Good

ROXY12

Liked: Cleanliness, staff & service, room comfort
Perfect centrally located comfortable hotel
We hit the spot with a central location close to all the important historic sites, trams, train and buses. Most are within walking distance Staff were most helpful and the breakfast was traditional Turkish , fresh and plent of choices. The street , although in the old city , was relatively quiet compared to most other streets surrounding us. Complimentary tea bags only complimentary on the 1 st night which we found odd ! Cheap laundry can be done around the corner within a few hours ( ask at the front desk ) and if you want a freshly squeezed cheaper juice Johan the hotel , walk up the street to the corner and you will find one for 1 lire. Wifi was free and good. Overall good value for money.

10/10 Excellent

Meenakillew

Liked: Cleanliness, staff & service, room comfort
Meenakillew
Wonderful experience. Well worth the journey the room was clean airy and close to the elevator. The health club including the Turkish bath was worth experiencing.

10/10 Excellent

Meenakillew

Liked: Cleanliness, staff & service, room comfort
Wonderful experience
Staff were helpful and pleasant. They made sure our stay was comfortable

4/10 Poor

Warsame

Mrs ordinary
The beauty of this hotel is its location. To present it with anything other than ordinary is a mistake. It's totally un eventful. The view is not good and I thought its being over priced for the standard.

8/10 Good

Beau D.

Liked: Cleanliness, staff & service, room comfort
Yearly vacation
The hotel staff was very pleasant and helpful. The location was walking distance to the main attractions and tram. The gym was sub par. The breakfast was decent. Overall we had a good experience staying here.