Front of property - evening/night

Reviews of Elite World Comfy Istanbul Taksim

4 out of 5
Elite World Comfy Istanbul Taksim
Sehit Muhtar Caddesi No:40, Taksim, Istanbul, Istanbul

Reviews

7.6

Good

Rating 10 - Excellent. 70 out of 255 reviews" "
Rating 8 - Good. 95 out of 255 reviews" "
Rating 6 - Okay. 55 out of 255 reviews" "
Rating 4 - Poor. 19 out of 255 reviews" "
Rating 2 - Terrible. 16 out of 255 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Samuel

Travelled with family
Liked: Staff & service
The property is well situated. However; the rooms lack sound proofing and we ended up having few sleepless nights as you can hear everything happening in the adjacent rooms!! Had to call the front desk few times past 2:00 AM to complain about the noise from neighboring rooms. For this reason; I won’t stay in this hotel again…
Stayed 8 nights in Feb 2024
Response from Alper Temur on Mar 13, 2024
Dear Samuel,Thank you for visiting us recently. We appreciate the time you took to share your reviews with us. Your feedback is valuable to us and certainly will help us to improve our service and facilities consistentlyWe are looking forward to hear from you and hope that you will give us the opportunity to show you improvements of our services at your next stay. Kind regards,Alper TemurFront Office Manager

8/10 Good

ALI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. Thank you.
Stayed 2 nights in Dec 2023
Response from Alper Temur on Dec 18, 2023
Dear Ali ,Thank you for choosing Elite World Comfy İstanbul Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Alper TemurFront Office Manager

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 14 nights in Nov 2023
Response from Alper Temur on Dec 14, 2023
Dear Ali,Thank you for choosing Elite World Comfy İstanbul Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Alper TemurFront Office Manager

6/10 Okay

Helen

Very dated and old unfortunately was a real shame
Stayed 7 nights in Nov 2023
Response from Alper Temur on Dec 5, 2023
Dear Helen,Thank you for visiting us recently. We appreciate the time you took to share your reviews with us. Your feedback is valuable to us and certainly will help us to improve our service and facilities consistentlyWe are looking forward to hear from you and hope that you will give us the opportunity to show you improvements of our services at your next stay. Kind regards,Alper TemurFront Office Manager

6/10 Okay

Ghassan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Alper Temur on Nov 29, 2023
Dear Ghassan,Thank you for visiting us recently. We appreciate the time you took to share your reviews with us. Your feedback is valuable to us and certainly will help us to improve our service and facilities consistentlyWe are looking forward to hear from you and hope that you will give us the opportunity to show you improvements of our services at your next stay. Kind regards,Alper TemurFront Office Manager

6/10 Okay

Riyaz

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Sep 2023
Response from Alper Temur on Oct 5, 2023
Dear Riyaz ,Thank you for choosing Elite World Comfy İstanbul Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Alper TemurFront Office Manager

6/10 Okay

Sheryar

Travelled with family
Service should be improved. Everything was provided but staff could be more cooperative and helpful
Stayed 1 night in Aug 2023
Response from Alper Temur on Aug 29, 2023
Dear Sheryar,Thank you for visiting us recently. We appreciate the time you took to share your reviews with us. Your feedback is valuable to us and certainly will help us to improve our service and facilities consistentlyWe are looking forward to hear from you and hope that you will give us the opportunity to show you improvements of our services at your next stay. Kind regards,Alper TemurFront Office Manager

8/10 Good

Raid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to taksim square
Stayed 1 night in Jun 2023
Response from Alper Temur on Jul 3, 2023
Dear Raid,Thank you for choosing Elite World Comfy İstanbul Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Alper TemurFront Office Manager

8/10 Good

Hootan

Liked: Cleanliness, staff & service
Staff friendly
Stayed 1 night in Jun 2023
Response from Alper Temur on Jul 3, 2023
Dear Hootan,Thank you for choosing Elite World Comfy İstanbul Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Alper TemurFront Office Manager

10/10 Excellent

Serhat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Has to be one of the best hotels I’ve visited, throughout the trip we were looked after very well and the stay was very comfortable! The hotel is located in a very good location that is close to both public transport and Taksim which was very lively and busy. The room was very clean and had all the stuff we needed, and the staff were very kind and helpful at all times! Thanks to the team for being so amazing!
Response from Alper Temur on May 8, 2023
Dear Serhat ,Thank you for choosing Elite World Comfy İstanbul Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Alper TemurFront Office Manager

10/10 Excellent

Mansour

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It was a nice stay
Stayed 9 nights in Dec 2022
Response from Alper Temur on Dec 12, 2022
Dear Mansour, Thank you very much for choosing Elite World Prestige Hotel and sharing your valuable comments with us. Your comments are always guiding us on our path to continuously improve our services and guest satisfaction. Please rest assured that further to your comments this matter has been discussed and evaluated with all relevant team members. We look forward to the opportunity to welcome you back and to show you our services at their best. Yours sincerely, Alper Temur Front Office Manager

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 4 nights in Sep 2022
Response from Alper Temur on Sep 22, 2022
Dear Guest, Thank you very much for choosing Elite World Prestige Hotel and sharing your valuable comments with us. Your comments are always guiding us on our path to continuously improve our services and guest satisfaction. Please rest assured that further to your comments this matter has been discussed and evaluated with all relevant team members. We look forward to the opportunity to welcome you back and to show you our services at their best. Yours sincerely, Alper Temur Front Office Manager

8/10 Good

Patricia Lynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I had reserved the room for two and I was supposed to get a room with queen bed. Instead their bed was double which was way SMALL.
Stayed 6 nights in Jun 2022
Response from Alper Temur on Aug 4, 2022
Dear Guest, Thank you very much for choosing Elite World Prestige Hotel and sharing your valuable comments with us. Your comments are always guiding us on our path to continuously improve our services and guest satisfaction. Please rest assured that further to your comments this matter has been discussed and evaluated with all relevant team members. We look forward to the opportunity to welcome you back and to show you our services at their best. Yours sincerely, Alper Temur Front Office Manager

6/10 Okay

malika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So disappointed with Expedia experience the way Expedia managers don’t give no consideration to the customers after so many calls.
Stayed 4 nights in Jun 2022
Response from Cüneyt Sabuncuoğlu - Front Office Manager on Jun 20, 2022
Dear Malika, Thank you for choosing Elite World Prestige Hotel. Kindly be informed that you wrote a feedback about your accomodation on Elite World Prestige Hotel's web page which is not suitable for resolving problem. If you pass through this issue to Expedia by clicking "Help" button and erasing it from here, they may be helping you. Best regards.

10/10 Excellent

Abdalla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly I strongly recommend this hotel and for sure I will come here in my next visit to Istanbul
Stayed 1 night in May 2022
Response from Cüneyt Sabuncuoğlu - Front Office Manager on Jun 11, 2022
Dear Abdalla, Thank you for choosing Elite World Prestige Hotel and your kind comments about your stay. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

8/10 Good

Muhammad Mannan

Stayed 6 nights in May 2022
Response from Cüneyt Sabuncuoğlu - Front Office Manager on May 17, 2022
Dear Mannan, Thank you for choosing Elite World Prestige Hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Best regards.

10/10 Excellent

Myrna, miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind and willing to help You would ask them which direction to go or where to visit and they would kindly answer you with a smile on the face
Stayed 7 nights in Mar 2022
Response from Cüneyt Sabuncuoğlu - Front Office Manager on Apr 14, 2022
Dear Myrna, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you back in the nearest future. Best regards.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for excellent hotel
Excellent service from friendly staff in a lovely hotel near to Taksim Square
Stayed 4 nights in Mar 2022
Response from Cüneyt Sabuncuoğlu - Front Office Manager on Mar 14, 2022
Dear Richard, Thank you for choosing Elite World Prestige Hotel. We love to hear that our unique location and educated staff on your liking. We hope to see you back in the nearest future. Best regards.

8/10 Good

khasherdene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from Cuneyt Sabuncuoglu - Front Office Manager on Mar 10, 2022
Dear Khasherdene, Thank you for choosing Elite World Prestige Hotel. We appreciated that your expectations has been met. We hope to see you back in the nearest future. Best regards.

10/10 Excellent

Karam

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice stuff
Stayed 2 nights in Feb 2022
Response from Cuneyt Sabuncuoglu - Front Office Manager on Mar 3, 2022
Dear Karam, Thank you for choosing Elite World Prestige Hotel. I am very pleased to hear that our staff made your stay pleasant. Best regards.

8/10 Good

rahmattullah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 3 nights in Feb 2022
Response from Cüneyt Sabuncuoğlu - Front Office Manager on Feb 15, 2022
Dear Rahmetullah, Thank you for choosing Elite World Prestige Hotel. We are so happy to see that your accomodation met your expectations. Hope to see you back in the near future.

4/10 Poor

Abdulrahman

Stayed 1 night in Feb 2022
Response from Cüneyt Sabuncuoğlu - Ön Büro Müdürü on Feb 15, 2022
Merhaba Abdulrahman Bey, Kıymetli vaktinizi bizi puanlamaya ayırdığınız için teşekkür ederiz. Puanlamanızız düşük olmasının sebebini öğrenmek bizim için çok önemli. Detaylar ile ilgili bilgi verirseniz, daha iyi hizmet verebilme adına bizlere yardımcı olmuş olursunuz. Sizi yine ağırlamaktan memnuniyet duyacağız. Saygılarımla

2/10 Terrible

John

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel experience Never again Managament is a big crook establishment Dirty carpets Old bathrooms Water leaking everywhere after u take a shower Big disappointment for me
Stayed 9 nights in Jan 2022
Response from Cuneyt Sabuncuoglu - Front Office Manager on Feb 1, 2022
Dear Wilson, Thank you for choosing Elite World Prestige Hotel. Firstly, we are unhappy to see that your expectations have not been met. I have already informed our Housekeeping Manager about the issue. Kindly be informed that for being ethically, we are charging when the guests reservation details do not fit their requests while other guests are paying. Hope to see you back in the nearest future. Best regards.

6/10 Okay

Khalid

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 8 nights in Nov 2021
Response from Cüneyt Sabuncuoğlu - Front Office Manager on Nov 29, 2021
Dear Khalid, Thank you for choosing Elite World Prestige Hotel. We are so happy to see that your accomodation met your expectations. Hope to see you back in the near future.

10/10 Excellent

Saeedh

Travelled with family
Liked: Cleanliness, staff & service
Every thing was good
Stayed 2 nights in Sep 2021
Response from Cüneyt Sabuncuoğlu - Front Office Manager on Sep 29, 2021
Dear Saeedh, Thank you for choosing Elite World Prestige Hotel. We are so happy to see that your accomodation met your expectations. Hope to see you back in the near future.

10/10 Excellent

Ammar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2021
Response from Cüneyt Sabuncuoğlu - Front Office Manager on Sep 24, 2021
Dear Ammar, Thank you for choosing Elite World Prestige Hotel. We are so happy to see a high rating after you stayed with us. Hope to see you back in the nearest future. Kind regards.

4/10 Poor

Mariem

Stayed 2 nights in Sep 2021
Response from Cüneyt Sabuncuoğlu - Front Office Manager on Sep 24, 2021
Dear Mariem, Thank you for choosing Elite World Prestige Hotel. We are so sad to see low ratings without specific reasons. Kindly send us an email with reasons to help us for improving our service quality. Hope to see you back in the nearest future. Kind regards.

8/10 Good

Ahmed

Business traveller
Liked: Cleanliness, property conditions & facilities
Good hotel I will book in it again
Stayed 6 nights in Sep 2021
Response from Front Office Manager - Cüneyt Sabuncuoğlu on Sep 18, 2021
Dear Ahmed, Thank you for choosing Elite World Prestige Hotel. We are so happy to get your loyalty to our well-known brand. Hope to see you in the near future. Kind regards.

6/10 Okay

shakur

Stayed 7 nights in Sep 2021
Response from Alper Temur on Aug 5, 2022
Dear Guest, Thank you very much for choosing Elite World Prestige Hotel and sharing your valuable comments with us. Your comments are always guiding us on our path to continuously improve our services and guest satisfaction. Please rest assured that further to your comments this matter has been discussed and evaluated with all relevant team members. We look forward to the opportunity to welcome you back and to show you our services at their best. Yours sincerely, Alper Temur Front Office Manager

10/10 Excellent

FERAS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
الموضفين خلوقين ومحترمين وموضفة الاستقبال جيدة جدا والغرف ممتازة وتعامل بشكل عام مريح
Stayed 2 nights in Sep 2021
Response from Ön Büro Müdürü - Cüneyt Sabuncuoğlu on Sep 16, 2021
Dear Mr. Feras, Thank you for choosing Elite World Prestige Hotel for your accomodation in Istanbul. We are more than happy to read a comment that you are satisfied with our front office staff and our comfortable rooms. Hope to see you back in the near future.

10/10 Excellent

FERAS

Travelled with partner
Liked: Cleanliness, staff & service, amenities
الفندق موقعة مميز والتعامل جيد جداا والغرفة واسعه ومريحة والموظفين كتير تعاملهم راقي وحيد
Stayed 2 nights in Sep 2021
Response from Front Office Manager - Cüneyt Sabuncuoğlu on Sep 18, 2021
Dear Feras, Thank you for choosing Elite World Prestige Hotel. We are more than happy to read a comment that has your expectations have been met. We hope to see you again in Elite World Prestige Hotel. Kind regards.

10/10 Excellent

Bilal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would recommend this for its nice location and great service
Stayed 2 nights in Apr 2021
Response from Alper Temur on Aug 5, 2022
Dear Guest, Thank you very much for choosing Elite World Prestige Hotel and sharing your valuable comments with us. Your comments are always guiding us on our path to continuously improve our services and guest satisfaction. Please rest assured that further to your comments this matter has been discussed and evaluated with all relevant team members. We look forward to the opportunity to welcome you back and to show you our services at their best. Yours sincerely, Alper Temur Front Office Manager

10/10 Excellent

charbel

Stayed 5 nights in Oct 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from Alper Temur on Aug 5, 2022
Dear Guest, Thank you very much for choosing Elite World Prestige Hotel and sharing your valuable comments with us. Your comments are always guiding us on our path to continuously improve our services and guest satisfaction. Please rest assured that further to your comments this matter has been discussed and evaluated with all relevant team members. We look forward to the opportunity to welcome you back and to show you our services at their best. Yours sincerely, Alper Temur Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything in the hotel except the breakfast not that great 👍
Stayed 3 nights in Mar 2020
Response from Alper Temur on Aug 5, 2022
Dear Guest, Thank you very much for choosing Elite World Prestige Hotel and sharing your valuable comments with us. Your comments are always guiding us on our path to continuously improve our services and guest satisfaction. Please rest assured that further to your comments this matter has been discussed and evaluated with all relevant team members. We look forward to the opportunity to welcome you back and to show you our services at their best. Yours sincerely, Alper Temur Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Guest Relation Department on Mar 6, 2020
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice hotel and I like the location 👌Good service but I wish the breakfast was better
Stayed 2 nights in Feb 2020
Response from Guest Relation Department on Mar 6, 2020
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
There should be no smoking in the rooms. The whole trip, my room smelt of cigarettes and when having the air/heat on, a strong sewage scent was blown through the vents. I had to open our window in the middle of the night because that is very unhealthy to breathe in. Would not recommend to stay here next time.
Stayed 3 nights in Jan 2020
Response from Guest Relation Department on Mar 6, 2020
Dear guest ; First of all we would like to thank you to choose Elite World Prestige hotel for your stay. We appreciate you sharing your experience and we are glad to read the negative points you listed as this is the only way we can truly assess our services, better understand your needs and constantly improve the luxury service we always aim to provide. We are sincerely sorry to hear that you were disappointed by the service you received during your stay. Please be assured that the occured situations is definitely not a standard of Elite World hotels group and does not meet the level of service for our precious guests. We have carefully investigated your complaint and took necessary precautions to prevent such mistakes in the future. Your satisfaction is our priority, therefore we do apologise for the inconvenience caused. Thank you for bringing this matter to our attention so that we can continually improve our service.

8/10 Good

AMUR

Travelled with family
Liked: Cleanliness, staff & service
جيد بالنسبه للسعر
أقامه جيده في فندق بمكان مناسب قرب شارع الاستقلال في تقسم الغرفه واسعه ولكن ليست مميزه او فخمه. ديكورها عادي وسريرها عادي
Stayed 5 nights in Dec 2019
Response from Alper Temur on Aug 5, 2022
Dear Guest, Thank you very much for choosing Elite World Prestige Hotel and sharing your valuable comments with us. Your comments are always guiding us on our path to continuously improve our services and guest satisfaction. Please rest assured that further to your comments this matter has been discussed and evaluated with all relevant team members. We look forward to the opportunity to welcome you back and to show you our services at their best. Yours sincerely, Alper Temur Front Office Manager

8/10 Good

AMUR

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good for price
It a good hotel in good location
Stayed 2 nights in Dec 2019
Response from Guest Relation Department on Mar 6, 2020
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel ie in the center of Istanboul, close to all stations, and walk distance to most Taksim square, İstiklal Road, Ortaköy, Osman Bay. Staff are so friendly and welling to help, rooms are clean as well as the beds and pillows. Overall is excellent
Stayed 6 nights in Nov 2019
Response from Guest Relation Department on Mar 6, 2020
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

10/10 Excellent

Mohamed, Bahrain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the center of Istanbul , close to all stations and walk to most places
Stayed 2 nights in Nov 2019
Response from Guest Relation Department on Mar 6, 2020
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

2/10 Terrible

Fahad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was too small ,the furniture was too old and staff was very rude , every time when I call the reception to enquiry or request any things i need to called many times to send same one and always they disconnected the calls..it was very bad experiences and I will not stay again in this bad hotel .
Stayed 5 nights in Aug 2019
Response from Guest Relation Department on Mar 6, 2020
Dear guest ; First of all we would like to thank you to choose Elite World Prestige hotel for your stay. We appreciate you sharing your experience and we are glad to read the negative points you listed as this is the only way we can truly assess our services, better understand your needs and constantly improve the luxury service we always aim to provide. We are sincerely sorry to hear that you were disappointed by the service you received during your stay. Please be assured that the occured situations is definitely not a standard of Elite World hotels group and does not meet the level of service for our precious guests. We have carefully investigated your complaint and took necessary precautions to prevent such mistakes in the future. Your satisfaction is our priority, therefore we do apologise for the inconvenience caused. Thank you for bringing this matter to our attention so that we can continually improve our service. Best Regards

6/10 Okay

Kian

Stayed 5 nights in Aug 2019
Response from Guest Relation Department on Mar 6, 2020
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2019
Response from Guest Relation Department on Mar 6, 2020
Dear guest ; First of all we would like to thank you to choose Elite World Prestige hotel for your stay. We appreciate you sharing your experience and we are glad to read the negative points you listed as this is the only way we can truly assess our services, better understand your needs and constantly improve the luxury service we always aim to provide. We are sincerely sorry to hear that you were disappointed by the service you received during your stay. Please be assured that the occured situations is definitely not a standard of Elite World hotels group and does not meet the level of service for our precious guests. We have carefully investigated your complaint and took necessary precautions to prevent such mistakes in the future. Your satisfaction is our priority, therefore we do apologise for the inconvenience caused. Thank you for bringing this matter to our attention so that we can continually improve our service.

8/10 Good

Sevil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Misafir İlişkileri Departmanı on Mar 8, 2020
Sayın misafirimiz , Değerli yorumunuz için çok teşekkür ederiz. Bir sonraki konaklamanızda da sizleri tekrar otelimizde ağırlamaktan memnuniyet duyarız.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great staff. Clean rooms. Everything went great
Stayed 3 nights in Jun 2019
Response from Guest Relation Department on Mar 6, 2020
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

8/10 Good

Verified traveller

Stayed 4 nights in May 2019
Response from Guest Relation on Jun 9, 2019
Dear guest ; First of all we would like to thank you to choose Elite World Prestige hotel for your stay. We appreciate you sharing your experience and we are glad to read the negative points you listed as this is the only way we can truly assess our services, better understand your needs and constantly improve the luxury service we always aim to provide. We are sincerely sorry to hear that you were disappointed by the service you received during your stay. Please be assured that the occured situations is definitely not a standard of Elite World hotels group and does not meet the level of service for our precious guests. We have carefully investigated your complaint and took necessary precautions to prevent such mistakes in the future. Your satisfaction is our priority, therefore we do apologise for the inconvenience caused. Thank you for bringing this matter to our attention so that we can continually improve our service.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Guest relations Department on Jun 13, 2019
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was very nice and helpful and the room is clean and well equipped
Stayed 1 night in May 2019
Response from Guest Relation Department on May 12, 2019
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely