Breakfast, lunch, dinner served; Turkish cuisine, pool views

Reviews of Darkhill Hotel

4 out of 5
Darkhill Hotel
Mimar Kemalettin Mah. Koca Ragip Pasa, Cad. No: 9, Laleli, Old City, Istanbul, Istanbul

Reviews

7.4

Good

Rating 10 - Excellent. 143 out of 558 reviews" "
Rating 8 - Good. 199 out of 558 reviews" "
Rating 6 - Okay. 118 out of 558 reviews" "
Rating 4 - Poor. 60 out of 558 reviews" "
Rating 2 - Terrible. 38 out of 558 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Flooring

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Full of black mold in the room and washroom. Very bad people in the front desk I’ll call my bank to get the full refund. Have videos and picture proof of the room
Stayed 3 nights in Jan 2024
Response from MT on Feb 5, 2024
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 Terrible

Alipor

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel rooms are very old specifically the washrooms. The hotel management scheduled maintenance work at night and the noise from maintenance drilling and cutting kept me and my sick kids awake all night prior to our flight. When i called the receptionist he refused that there work happening and when i kept calling he finally accepted that construction was going on. Terrible experience. Also the location is tough for the taxis to get in.
Stayed 3 nights in Jan 2024
Response from MT on Feb 5, 2024
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 Good

Ali, Baabda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Nov 2023
Response from MT on Jan 2, 2024
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

2/10 Terrible

Sabine

Disliked: Cleanliness, property conditions & facilities
Stay as far away from this hotel as you possibly can. First the room. The mattresses are hard like concrete. I even switched my room and still unbelievable uncomfortable. There are no lights on the room besides the end table lamps. The room phone was not working, so you can't call the front desk. The bathrooms are moldy and the sockets ripped out of the walls. I wish I could attach the pictures I took. Then, the pool and sauna area. It's actually nice down there. The pool super cold but manageable. One evening I went to the pool and then the Turkish bath. As every time, I lay face down on the middle table relaxing. I did notice somebody walk in but didn't really pay to much attention. All of a sudden this dude starts rubbing my back. I was like woooooo hold on. Stop! I got up and this dude was completely naked with a hard on standing in front of me. I got really mad and walked outside after he told me common just one time only one time. I told the pool guys and management. Nothing was done any this guy. They seen him so why not address this. Then I switched hotels and as I'm standing outside this hotel talking to the taxi guy, talking about the price I'm putting my backpack in the car and as I'm want to put my suitcase in, he speeds off with all my money, passport everything gone!!! Please stay away from this hotel.
Response from MT on Nov 30, 2023
Dear Guest,Thank you for your review of your recent stay at our property.I would like to apologize on behalf of our entire team for not being able to meet your expectations regarding our hotel and rooms.First of all, we are very sorry for the situation you experienced on the SPA floor. Immediately afterwards, both the spa team and the management tried to find out who this person was and catch him, but unfortunately we could not find him because there were many guests staying at the hotel and he might have been someone coming to the spa from outside. Apparently, he quickly left the hotel at that moment.If an incident occurs outside the hotel, unfortunately there may be nothing we can do. If you had notified us at that time we could have helped you and called the police.Your satisfaction is important to us and we will use the feedback you give us to implement improvements to enable us to provide a better experience for guests in the future.I hope you will consider staying with us again so that we can have the chance to provide you with a superior experience.Best wishes

2/10 Terrible

Jack

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel that you have miss sold this hotel. You have listed it as a 4 star hotel with spar. I dont see a spar down stairs. The pool has broken lights. The jacuzzi doesnt work. The pool fountain is broken. The pool isnt even heated. The steam room is broken. The GYM is out of service. The hair salon isn’t in service. The Turkish bathrooms look dirty. The only thing down there that was working until today was the sauna. And now that doesn’t work any more !!
Stayed 7 nights in Nov 2023
Response from MT on Nov 21, 2023
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

6/10 Okay

Nedzad

Liked: Cleanliness, staff & service, amenities
staf very good
Stayed 6 nights in Oct 2023
Response from MT on Nov 7, 2023
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

6/10 Okay

Waqar

Liked: Cleanliness, property conditions & facilities, room comfort
No gym in the hotel
They claim they have gym, but there is no gym in the hotel.
Stayed 3 nights in Oct 2023
Response from MT on Nov 6, 2023
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

6/10 Okay

Nataliya

Location
Stayed 4 nights in Oct 2023
Response from MT on Oct 27, 2023
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

meryem

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Where to start, bed too hard, quilt too heavy, pillows clumpy. The shower oh the shower, black mould everywhere, broken and missing tiles, leaking hose. The toilet bowl directly in front of the basin making the sink unusable. The shower door opened outwards which left no room to enter. What a game, I had to stand on the toilet out of the way, naked, open the shower door and enter that way. The breakfast very limited. Luckily that was it, the sevice was great and the evening restaurant was to die for. Everything we ordered was cooked and presented to perfection. Very tasty and moreish. We avoided it thinking the food elsewhere would be better yet all along the best was right upstairs.
Stayed 3 nights in Oct 2023
Response from MT on Oct 10, 2023
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Nusrat

Stayed 5 nights in Sep 2023
Response from MT on Oct 6, 2023
Dear Nusrat greetings,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Dusko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from MT on Sep 11, 2023
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

6/10 Okay

Mohammed

Stayed 4 nights in Aug 2023
Response from MT on Aug 15, 2023
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

4/10 Poor

Abdullah

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The Location is very Suitable, the breakfast is very good, but the ac is terrible and no ceiling lighting in the room.
Stayed 6 nights in Jul 2023
Response from MT on Jul 26, 2023
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in Istanbul many times and was recently lucky to find Darkhill , staff very professional and friendly. Will definitely recommend and use again
Stayed 3 nights in Jul 2023
Response from MT on Jul 11, 2023
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

6/10 Okay

Abdul

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Property is run down need refurbishment also there was no double bed swimming pool area was very hot and humidity was very high didn’t use the pool at all I was looking forward to swim every morning
Stayed 7 nights in Jun 2023
Response from MT on Jun 29, 2023
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

6/10 Okay

Asma

Stayed 5 nights in Jun 2023
Response from mt on Jul 26, 2023
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

tahir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Located in ideal location, very close to grand bazaar, blue mosque and many other places, rooms were very clean, staff was very friendly and helpful, breakfast was included and was highest quality with different menu every day,I will highly recommend this place.
Stayed 4 nights in Jun 2023
Response from MT on Jun 21, 2023
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

6/10 Okay

Kamran

Travelled with family and small children
The tram stop is around the corner, breakfast selection is good
Stayed 5 nights in May 2023
Response from MT on Jun 13, 2023
Dear Mr Kamran,Thank you for your rewiev.,Best wishes

4/10 Poor

Kaniz Sultana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel was great as i could walk to most attrections etc. The hotel itself was a different matter. It was dark in the lobby and rooms even with lights on. Aircon just did not cool the rooms down which even after telling management nothing was done. Toilet seats broken and cleaners did not even really clean. Made up bed and gave some new towels but that was it. The day of checkout the cleaner walks in at 8.30am (checkout 11.30) whilst we was asleep. When i asked her why she entered our room, she said we should have left the room by this point. Clearly no communication from management to cleaners. There was also an incident in the hotel restaurant however with this the hotel management reacted quickly and resolved. The swimming area was not hygienic at all. Overall i would not rate this a 4* but a 2* sounda more reasonable
Stayed 6 nights in May 2023
Response from MT on Jun 10, 2023
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

Ksenia

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, room was very clean and tidy. Located right next to the bazaar. Easy transportation from airport.
Stayed 2 nights in May 2023
Response from MT on Jun 2, 2023
Dear Ksenia,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

mohammed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
2 minutes walk to tram. 10 minute walk to grand bazaar. 20 minute walk to sultanahmet.
Stayed 4 nights in May 2023
Response from MT on May 10, 2023
Dear Mr Mohammed,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

imran

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Some of the reception staff could be more hospitable while other staff were helpful. Cleaning lady on floor 6 was probably the best ive experienced, amazing attention to detail. Lovely, cozy swimming pool area with very helpful staff. Great location, easy to get around, great stay.
Stayed 4 nights in May 2023
Response from MT on May 9, 2023
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

6/10 Okay

Alnes

Stayed 6 nights in May 2023
Response from MT on May 29, 2023
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Juan

Stayed 4 nights in May 2023
Response from MT on May 29, 2023
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Emine Tanya

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very good hotel very friendly and very good services
Stayed 8 nights in Mar 2023
Response from mt on Mar 28, 2023
Dear Tanya,Thank you for 5 points:)Regards

8/10 Good

Ali, Baabda

Good
Stayed 3 nights in Feb 2023
Response from MT on Feb 25, 2023
Mr Ali,Thank youBest wishes

10/10 Excellent

Meir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from mt on Dec 27, 2022
Dear Mr Meir,Thnak you for 10 points.Regards

10/10 Excellent

Navid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family friendly, clean and excellent staff
Stayed 6 nights in Aug 2022
Response from MT on Aug 31, 2022
Dear valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

8/10 Good

Idris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Jun 2022
Response from MT on Jul 6, 2022
Dear Mr. Idris , Thank you Regards

8/10 Good

Ali, Baabda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It is a good hotel in terms of cleanliness and service
Stayed 2 nights in Jun 2022
Response from MT on Jun 16, 2022
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

10/10 Excellent

Safee

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel locstion is close to shopping. It has a very good restaurant with tasty food. The room was clean but did smell of cigarettes smoke.
Stayed 2 nights in Jun 2022
Response from MT on Jun 15, 2022
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

Mohamed

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff great location
Stayed 7 nights in May 2022
Response from MT on Jun 10, 2022
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

2/10 Terrible

Rukshana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful hotel, disgusting shower, rude staff! Avoid avoid avoid
Stayed 3 nights in May 2022
Response from MT on Jun 15, 2022
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 Terrible

Ali

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is NOT as described by Expedia it definitely does not have swimming, steam sauna and jacuzzi as described nothing works or Hotel saving cost due to capacity of guest. I complained about the facilities not being available and was given a fake email. DO NOT GO TO THIS HOTEL - Expedia should remove from listing for sure very disappointed by Expedia having this on their site. I could have chosen an alternative Hotel for my stay. The service was terrible with the exception of some staff. The hotel, especially rooms smell of smoke,despite having the AC on or off or the heating on and leaving window open!!! THIS HOTEL IS NOT SMOKE FREE. Food is terrible NOT fresh for sure the Chef is disrespectful and rude. You cannot fill up your water bottle you have to take a glass of water as many times as you want! The only thing is location is good.
Stayed 7 nights in Apr 2022
Response from MT on May 6, 2022
Dear Mr Ali, As you might be informed we have informed Expedia that the pool is not in use. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

6/10 Okay

Hamidullah

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I loved the breakfast. The staff was nice and polite. Our water was cold and hairdryer wasn’t working. The mini fridge couldn’t keep beverages cold enough. The rooms were not as clean as the hotels in the states but not sure whether all the hotels in Istanbul are the same or just this one. It is located in a very nice area, lots of restaurants in a walking distance, shops, market etc.
Stayed 9 nights in Mar 2022
Response from MT on Mar 31, 2022
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

10/10 Excellent

Karzan, Erbil

Stayed 2 nights in Feb 2022

8/10 Good

Atinuke

Liked: Cleanliness, staff & service
Great location
Stayed 4 nights in Jan 2022
Response from MT on Feb 7, 2022
Dear our guest Thank you for 4 points. Good day

2/10 Terrible

Suhib

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2021
Response from MT on Dec 27, 2021
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

6/10 Okay

Ali, Baabda

Business traveller
The treatment is moderate and the food is simple
Stayed 2 nights in Dec 2021
Response from MT on Dec 13, 2021
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

4/10 Poor

Meena

Stayed 7 nights in Oct 2021

8/10 Good

mike

Travelled with family
Bed was too hard, choice of breakfast not so good.
Stayed 3 nights in Oct 2021
Response from MT on Nov 27, 2021
Dear Mr Mike, Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Roof top restaurant and the food....brilliant and cheap.
Stayed 4 nights in Nov 2021
Response from MT on Nov 22, 2021
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2021
Response from MT on Oct 4, 2021
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

4/10 Poor

Abdalla

Disliked: Staff & service
Don’t go there. I reserved a taxi thru them but I got a clunker minibus instead. It had no AC and don’t look sanitized. It was late by 1/2 hr and it was too late for me to change plans. This was a highway robbery at a hotel. The management is not trustworthy. There are no coffee pot or cups in the room, nor iron or iron board. Rooms have carpeted floors when most hotels converted to wooden floor for health and sanitary reasons. Double bed means two twins put side by side. Lighting in the room is very dim (v. Low wattage bulbs); one has to open windows to see better. Concierge and the cleaning crews are the only bright spots.
Stayed 4 nights in Sep 2021
Response from MT on Sep 18, 2021
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

4/10 Poor

Marlene

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Unsanitary
Location is perfect the hotel was absolutely a disaster. Staff were ok.. Hotel had tissues on the floor, red marks on the carpet which I pressume is blood and a real bad smell of cigarettes.
Stayed 3 nights in Sep 2021
Response from MT on Sep 17, 2021
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 Terrible

TIAM WABO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Sep 2021
Response from MT on Sep 17, 2021
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

Yuriy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooftop restaurant
Stayed 5 nights in Aug 2021

6/10 Okay

hanade

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 5 nights in Aug 2021
Response from MT on Sep 16, 2021
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El viaje y el pais excelente el hotel mas ho menos. Los cuartos no son como se ven en la foto . La limpiezas no es muy buena yo estuve que quitarle la sábana a la cama . El desayuno lo mismo todos los días el agua la venden no ponen agua en los cuartos gracias .
Stayed 6 nights in Jul 2021
Response from MT on Aug 5, 2021
Cher/Chère , Merci d'avoir répondu à notre enquête concernant votre récent séjour dans notre établissement. Au nom de toute notre équipe, je souhaite vous présenter nos excuses pour ne pas avoir réussi à dépasser vos attentes. Votre satisfaction est très importante pour nous, et nous utiliserons vos commentaires pour procéder à des améliorations, afin d'être sûrs de proposer une meilleure expérience à nos hôtes à l'avenir. J'espère que vous envisagerez à nouveau de séjourner parmi nous, pour que nous ayons une seconde chance de vous proposer une expérience de qualité supérieure. Cordialement,

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dirty carpet room/bathroom
Stayed 6 nights in Jul 2021
Response from MT on Aug 2, 2021
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,