Lobby

Reviews of DoubleTree by Hilton Istanbul Esentepe

5 out of 5
DoubleTree by Hilton Istanbul Esentepe
Büyükdere Cd. No:117, Gayrettepe-Sisli, Istanbul, Istanbul

Reviews

8.8

Excellent

Rating 10 - Excellent. 246 out of 408 reviews" "
Rating 8 - Good. 105 out of 408 reviews" "
Rating 6 - Okay. 28 out of 408 reviews" "
Rating 4 - Poor. 13 out of 408 reviews" "
Rating 2 - Terrible. 16 out of 408 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Cleiton

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Nice hotel , very clean . Ar conditioner was not working , the room was very hot . I asked the service to fix it and that was taking so long . I have hard time to sleep at 2 second nights because the room temperature, it’s was stressful for me and my wife because we have my little bay together with us . She’s can’t sleep as well, the room was very uncomfortable.
Stayed 5 nights in Jan 2024
Response from Inan Dogan - General Manager on Feb 7, 2024
Dear Cleiton,Thank you for choosing to stay at the Doubletree by Hilton Istanbul Esentepe and providing your honest feedback.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent all the mentioned matters from occurring in the future.Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us.Best RegardsInan Dogan General Manager

10/10 Excellent

Osnam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Jan 2024
Response from Inan Dogan - General Manager on Jan 23, 2024
Dear Osnam, We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Esentepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct! Thank you again for choosing the Doubletree by Hilton Istanbul Esentepe and I hope to welcome you back soon again together with my team.Yours sincerely,Inan Dogan General Manager

2/10 Terrible

Abdulrhma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Inan Dogan - General Manager on Dec 11, 2023
Dear Abdulrahman Aldekhiyl,First of all, I would like to thank you very much for choosing to stay at Doubletree by Hilton Istanbul Esentepe and taking the time to express your valuable feedback.We were very sorry to learn that your overall experience with us was not up to your expectations. Immediate, I have reviewed all your feedback with our teams for room comfort, staff & service. According to my research about your accommodation, you had some concern about the room type assigned. to clarify the concern; Room assign is doing process according to reservations room type. So even, If the guest doesnt like the room type, we would like assist due to upon availability. If we don't have availability, unfortunately we can not assist the guests. Im sorry for we could not assist you because of high occupancy.On the other hand, I am sorry to hear about your disappointments regarding cleanliness. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent all the mentioned matters from occurring in the future.Guest comments such as yours are our most valuable means of monitoring our services and the only way to continue improving upon, and achieving as well as maintaining service excellence. Once again, thank you for taking your time to share your valuable feedback with us.We hope that your travel plans will allow you another visit to our hotel. We deeply would like to make up for your experience in your next stay.Yours sincerely,Inan DoganGeneral Manager

8/10 Good

Waad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is 5 stars by all means, clean, excellent hospitality, great service and very nice breakfast. The staff at break fast restaurant are all very supportive, very special thanks to Mert (and his other colleague that I could not get his name). Both were very friendly with us and with my baby son.
Stayed 6 nights in Oct 2023
Response from Inan Dogan - General Manager on Nov 13, 2023
Dear Waad,We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Esentepe. It means a lot to us to hear you were impressed with our facilities and with the level of hospitable service received from our team. We will certainly ensure your wonderful comments are shared with our team, specially with Mert. We highly appreciate your wonderful feedback you have shared. Thank you again for choosing the Doubletree by Hilton Istanbul Esentepe and I hope to welcome you back soon again here at the Doubletree by Hilton Istanbul Esentepe together with my team.Yours sincerely,Inan DoganGeneral Manager

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
The service is amazing and the staff are super helpful and friendly! Front desk helped us many times. The hotel is very clean. Sometimes it is a bit hard to find a taxi to all the touristy destinations and it is about a 35 min drive. All attractions are further away. The beds are not comfortable and the bathrooms are pretty dim. I wish all other places had service and people like them!!! Thank you dear managers for making us feel so welcome!
Stayed 4 nights in Sep 2023
Response from Inan Dogan - General Manager on Oct 4, 2023
Dear Tamara,First of all, I would like to thank you very much for choosing to stay at Doubletree by Hilton Istanbul Esentepe and taking the time to express your valuable feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Guest comments such as yours are our most valuable means of monitoring our services and the only way of continue improving upon, and achieving as well as maintaining service excellence.We highly appreciate your wonderful feedback, and we hope welcome you back in the near future here at the Doubletree by Hilton Istanbul Esentepe together with our team.Sincerely,Inan DoganGeneral Manager

10/10 Excellent

Husain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Inan Dogan - General Manager on Sep 19, 2023
Dear Husain,We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Esentepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct! Thank you again for choosing the Doubletree by Hilton Istanbul Esentepe and I hope to welcome you back soon again together with my team.Yours sincerely,Inan DoganGeneral Manager

10/10 Excellent

mazen, birmingham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay convinant
Stayed 5 nights in Sep 2023
Response from Inan Dogan - General Manager on Sep 12, 2023
Dear Mazen, We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Esentepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct! Thank you again for choosing the Doubletree by Hilton Istanbul Esentepe and I hope to welcome you back soon again together with my team.Yours sincerely,Inan DoganGeneral Manager

10/10 Excellent

ASHESH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Aug 2023
Response from Inan Dogan - General Manager on Sep 4, 2023
Dear Ashesh, We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Esentepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct! Thank you again for choosing the Doubletree by Hilton Istanbul Esentepe and I hope to welcome you back soon again together with my team.Yours sincerely,Inan Dogan General Manager

4/10 Poor

KASHMIRA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Inan Dogan - General Manager on Sep 4, 2023
Dear Kashmira,First of all, I would like to thank you very much for choosing to stay at Doubletree by Hilton Istanbul Esentepe and taking the time to express your valuable feedback.We sincerely feel sad of falling short in not being able to serve you brilliantly.To improve our services and being able to provide you with the best services possible, we kindly would like to ask you to share some specific examples with us. It means a lot to us to grow and getting better in what we are doing.Thank you for sharing your feedback with us.Best Regards,Inan Dogan General Manager

10/10 Excellent

Pinky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Inan Dogan - General Manager on Aug 10, 2023
Dear Pinky,We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Esentepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct! Thank you again for choosing the Doubletree by Hilton Istanbul Esentepe and I hope to welcome you back soon again together with my team.Yours sincerely,Inan Dogan General Manager

8/10 Good

Shahriar

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Inan Dogan - General Manager on Aug 10, 2023
Dear Shahriar,We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Esentepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct! Thank you again for choosing the Doubletree by Hilton Istanbul Esentepe and I hope to welcome you back soon again together with my team.Yours sincerely,Inan DoganGeneral Manager

8/10 Good

adel

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The room was noisy from the trafic . And the pool was out of service and have two children with me was not good . The staff was excellent very nice and the front disc.
Stayed 3 nights in Jul 2023
Response from Inan Dogan - General Manager on Aug 4, 2023
Dear Adel,First of all, we are delighted to have been able to host you, Doubletree by Hilton Istanbul Esentepe.Thank you for taking the time to share your feedback following your recent visit.It was a true pleasure for us to read your thoughtful comments.On the other hand, as we pride ourselves on providing guest experiences that are seamless, I am sorry to hear about your disappointments. In order to provide the valuable guests with better service, our hotel's pool area temporarily closed for urgent maintenance and repair works starting from August 1st, 2023, for a period of 15 days. We apologize for any inconvenience and appreciate your understanding. With a focus on your safety and comfort, we are eager to welcome you back soon again here at the Doubletree by Hilton Istanbul Esentepe and to our rejuvenated pool area as soon as possible.Yours sincerely,Inan DoganGeneral Manager

2/10 Terrible

lavendren

Stayed 4 nights in Jul 2023
Response from Inan Dogan - General Manager on Jul 17, 2023
Dear Lavendren, First of all, I would like to thank you very much for choosing to stay at Doubletree by Hilton Istanbul Esentepe and taking the time to express your valuable feedback.We sincerely feel sad of falling short in not being able to serve you brilliantly.To improve our services and being able to provide you with the best services possible, we kindly would like to ask you to share some specific examples with us. It means a lot to us to grow and getting better in what we are doing.Thank you for sharing your feedback with us.Best Regards,Inan Dogan General Manager

8/10 Good

Hirohito

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Inan Dogan - General Manager on Jul 1, 2023
Dear Hirohito,First of all, I would like to thank you very much for choosing to stay at Doubletree by Hilton Istanbul Esentepe and taking the time to express your valuable feedback.We sincerely feel sad of falling short in not being able to serve you brilliantly.To improve our services and being able to provide you with the best services possible, we kindly would like to ask you to share some specific examples with us. It means a lot to us to grow and getting better in what we are doing.Thank you for sharing your feedback with us.Best Regards,Inan DoganGeneral Manager

10/10 Excellent

Serhan, Sylvania

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 4 nights in Jun 2023
Response from Inan Dogan - General Manager on Jun 13, 2023
Dear Serhan,We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Esentepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct! Thank you again for choosing the Doubletree by Hilton Istanbul Esentepe and I hope to welcome you back soon again together with my team.Yours sincerely,Inan Dogan General Manager

10/10 Excellent

Deana Jayne

Stayed 4 nights in May 2023
Response from Inan Dogan - General Manager on Jul 1, 2023
Dear Deana Jayne,We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Esentepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct! Thank you again for choosing the Doubletree by Hilton Istanbul Esentepe and I hope to welcome you back soon again together with my team.Yours sincerely,Inan Dogan General Manager

8/10 Good

KULJIT

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Just okay.
Stayed 4 nights in May 2023
Response from Inan Dogan - General Manager on May 27, 2023
Dear Kuljit,We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Esentepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct! Thank you again for choosing the Doubletree by Hilton Istanbul Esentepe and I hope to welcome you back soon again together with my team.Yours sincerely,Inan DoganGeneral Manager

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Inan Dogan - General Manager on May 27, 2023
Dear Rebecca,First of all, I would like to thank you very much for choosing to stay at Doubletree by Hilton Istanbul Esentepe and taking the time to express your valuable feedback.We sincerely feel sad of falling short in not being able to serve you brilliantly.To improve our services and being able to provide you with the best services possible, we kindly would like to ask you to share some specific examples with us. It means a lot to us to grow and getting better in what we are doing.Thank you for sharing your feedback with us.Best Regards,Inan DoganGeneral Manager

10/10 Excellent

Akbar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely. Fantastic staff. Breakfast was nice. Nice spacious room.
Stayed 4 nights in May 2023
Response from Inan Dogan - General Manager on May 10, 2023
Dear Akbar,First of all, I would like to thank you very much for choosing to stay at Doubletree by Hilton Istanbul Esentepe and taking the time to express your valuable feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Guest comments such as yours are our most valuable means of monitoring our services and the only way of continue improving upon, and achieving as well as maintaining service excellence.We highly appreciate your wonderful feedback, and we hope welcome you back in the near future here at the Doubletree by Hilton Istanbul Esentepe together with our team.Yours sincerely,Inan DoganGeneral Manager

8/10 Good

Abdulmohsen

Business traveller
Liked: Staff & service
Stayed 3 nights in May 2023
Response from Inan Dogan - General Manager on May 10, 2023
Dear Abdulmohsen,First of all, I would like to thank you very much for choosing to stay at Doubletree by Hilton Istanbul Esentepe and taking the time to express your valuable feedback.We sincerely feel sad of falling short in not being able to serve you brilliantly.To improve our services and being able to provide you with the best services possible, we kindly would like to ask you to share some specific examples with us. It means a lot to us to grow and getting better in what we are doing.Thank you for sharing your feedback with us.Best Regards,Inan DoganGeneral Manager

10/10 Excellent

Samar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is my favorite one in Istanbul. It is a clean hotel. The staff are amazing. I want to thank Hakan . He is very helpful and professional. I feel like home in this hotel. I would recommend it especially I am very picky.
Stayed 4 nights in Apr 2023
Response from Inan Dogan - General Manager on Apr 19, 2023
Dear Samar Barakat,We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Esentepe. It means a lot to us to hear you were impressed with our facilities and with the level of hospitable service received from our team. We will certainly ensure your wonderful comments are shared with our team, specially with Hakan. We highly appreciate your wonderful feedback you have shared. Thank you again for choosing the Doubletree by Hilton Istanbul Esentepe and I hope to welcome you back soon again here at the Doubletree by Hilton Istanbul Esentepe together with my team.Yours sincerely,Inan DoganGeneral Manager

10/10 Excellent

Aleen, Dekwaneh

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a wonderful stay at this Doubletree. I had missed the cookies!! The reception staff were super welcoming and helpful (Ramzan, Murat, and all the rest). They always greeted us with a smile on our way out, and back in. The Breakfast Buffet was sumptuous to say the least, and the staff were wonderful too (Ozgur, Erhan, Emre, and the two other blond men, also the lady, I can’t remember their names). The room was wide, and everything was comfortable. The Doubletree “Crabtree & Evelyn” amenities never disappoint. All in all, wonderful experience. Thank you all for the great stay.
Stayed 2 nights in Apr 2023
Response from Inan Dogan - General Manager on Apr 19, 2023
Dear Aleen,We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Esentepe. It means a lot to us to hear you were impressed with our facilities and with the level of hospitable service received from our team. We will certainly ensure your wonderful comments are shared with our team, specially with Sirin, Ramazan, Murat, Ozgur, Erhan and Emre. We highly appreciate your wonderful feedback you have shared. Thank you again for choosing the Doubletree by Hilton Istanbul Esentepe and I hope to welcome you back soon again here at the Doubletree by Hilton Istanbul Esentepe together with my team.Yours sincerely,Inan Dogan General Manager

10/10 Excellent

Kamyar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliest staff ever! Loved staying there and will go back for sure
Stayed 2 nights in Mar 2023
Response from Inan Dogan - General Manager on Mar 13, 2023
Dear Kamyar,First of all, we are delighted to have been able to host you hotel, Doubletree by Hilton Istanbul Esentepe.We are pleased to read that you had enjoyed your stay and you were impressed with our facilities and hospitable service of our team. We highly appreciate your wonderful feedback, and we hope welcome you back here at the Doubletree by Hilton Istanbul Esentepe in the near future.King Regards,Inan Dogan General Manager

10/10 Excellent

Petrus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Great service and staff.
Stayed 2 nights in Mar 2023
Response from Inan Dogan - General Manager on Mar 13, 2023
Dear PetrusFirst of all, I would like to thank you very much for choosing to stay at Doubletree by Hilton Istanbul Esentepe and taking the time to express your valuable feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Guest comments such as yours are our most valuable means of monitoring our services and the only way of continue improving upon, and achieving as well as maintaining service excellence.We highly appreciate your wonderful feedback, and we hope welcome you back in the near future here at the Doubletree by Hilton Istanbul Esentepe together with my team.Sincerely,Inan Dogan General Manager

6/10 Okay

Ahmad

Travelled with family
Liked: Cleanliness, staff & service
N
Stayed 1 night in Jan 2023
Response from Inan Dogan - General Manager on Feb 2, 2023
Dear Ahmad,First of all, I would like to thank you very much for choosing to stay at Doubletree by Hilton Istanbul Esentepe and taking the time to express your valuable feedback.We sincerely feel sad of falling short in not being able to serve you brilliantly.To improve our services and being able to provide you with the best services possible, we kindly would like to ask you to share some specific examples with us. It means a lot to us to grow and getting better in what we are doing.Thank you for sharing your feedback with us.Best Regards,Inan DoganGeneral Manager

8/10 Good

ibrahim, mednih

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff were great
Stayed 3 nights in Jan 2023
Response from Inan Dogan - General Manager on Jan 25, 2023
Dear Ibrahim,Dear Valuable Guest,We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Esentepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct! Thank you again for choosing the Doubletree by Hilton Istanbul Esentepe and I hope to welcome you back soon again together with my team.Yours sincerely,Inan DoganGeneral Manager

10/10 Excellent

zouhair, long beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay each time in this hotel. friendly and professional staff. Mr.Hasan, the manager, and the front desk, concierge were very friendly and professional. the spa is fabulous, the receptionist and Hakan
Response from Inan Dogan - General Manager on Jan 19, 2023
Dear Zouhair,Thank you for taking the time to share your feedback following your recent stay with us.First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your kind comments.We are also really thankful for acknowledging our employees. We have passed along your kind comments to Mr.Hasan & Mr.Hakan.We hope to welcome you back again soon at Doubletree by Hilton Istanbul Esentepe.Yours sincerely ,Inan DoganGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most amazing part of the hotel is the staff - they are all very helpful and friendly. Hotel is located in a well connected area, large rooms and very comfy bed.
Stayed 3 nights in Dec 2022
Response from Inan Dogan - General Manager on Jan 12, 2023
Dear Valuable GuestFirst of all, I would like to thank you very much for choosing to stay at Doubletree by Hilton Istanbul Esentepe and taking the time to express your valuable feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Guest comments such as yours are our most valuable means of monitoring our services and the only way of continue improving upon, and achieving as well as maintaining service excellence.We highly appreciate your wonderful feedback, and we hope welcome you back in the near future here at the Doubletree by Hilton Istanbul Esentepe together with my team.Sincerely,Inan Dogan General Manager

4/10 Poor

DIANA

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 7 nights in Nov 2022
Response from Inan Dogan - General Manager on Dec 6, 2022
Dear Diana,First of all, we are delighted to have been able to host you hotel, Doubletree by Hilton Istanbul Esentepe. Thank you for taking the time to share your feedback following your recent visit.On the other hand, we are sorry to hear your disappointments that you encountered during your stay, especially for the mentioned subjects. I would like to kindly inform you that as we pride ourselves on providing seamless guest experiences, we always aim to have consistency in maintaining to enhance our services and quality.Please rest assured that we did our best to rectify this situation and make you satisfied during your stay however, we are sorry to hear that we couldn’t meet your expectations overall.Nevertheless, I hope to welcome you back soon again here at the Doubletree by Hilton Istanbul Esentepe together with my team.Yours sincerely,Inan DoganGeneral Manager

8/10 Good

Fadi

Liked: Cleanliness, staff & service, property conditions & facilities
Good for business - not tourism
Good hotel with good service and good price for quality. However the first inconvenient are that the hotel is located in a business area, not suitable for tourism. And the second inconvenient is that the room does not have a carpet which makes it less comfortable.
Stayed 4 nights in Nov 2022
Response from Hasan Sevinc - Front Office Manager on Nov 29, 2022
Dear Fadi,Thank you for choosing to stay at the Doubletree by Hilton Istanbul Esentepe and providing your honest feedback.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent all the mentioned matters from occurring in the future.Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us.Best Regards,Hasan SevincFront Office Manager

2/10 Terrible

Adeleh

Stayed 5 nights in Sep 2022
Response from Hasan Sevinc - Front Office Manager on Nov 16, 2022
Dear Adeleh,First of all, I would like to thank you very much for choosing to stay at Doubletree by Hilton Istanbul Esentepe and taking the time to express your valuable feedback.We sincerely feel sad of falling short in not being able to serve you brilliantly.To improve our services and being able to provide you with the best services possible, we kindly would like to ask you to share some specific examples with us. It means a lot to us to grow and getting better in what we are doing.Thank you for sharing your feedback with us.Best Regards,Hasan SevincFront Office Manager

8/10 Good

Ilkin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kind service from first second till the end
It was amazing to stay here. For me kind personal, care services, room comfort are reasons of my appreciation. On the other hand, even belows aren't cause me to be regret for staying here. You should take these accounts, Breakfast is not perfect as I excepted from Doubletree and their airport transport offer is really expensive compared to other premium taxi services. Hotel location perfect for shopping centers and metro station is 8 min distance from there. Overall I am glad to opt here for my family stay.
Stayed 7 nights in Sep 2022
Response from Hasan Sevinc - Front Office Manager on Nov 16, 2022
Dear Ilkin,First of all, we are delighted to have been able to host you hotel, Doubletree by Hilton Istanbul Esentepe. Thank you for taking the time to share your feedback following your visit.It was a true pleasure for us to read your thoughtful comment especially regarding the cleanliness. On the other hand, as we pride ourselves on providing guest experiences that are seamless, I am sorry to hear about your disappointments regarding breakfast .Nevertheless, together with my team, I hope to welcome you back soon again here at the Doubletree by Hilton Istanbul Esentepe.Yours sincerely,Hasan SevincFront Office Manager

6/10 Okay

Firuza

Travelled with family
Liked: Staff & service
Stayed 2 nights in Sep 2022
Response from Hasan Sevinc - Front Office Manager on Nov 16, 2022
Dear Firuza,First of all, I would like to thank you very much for choosing to stay at Doubletree by Hilton Istanbul Esentepe and taking the time to express your valuable feedback.We sincerely feel sad of falling short in not being able to serve you brilliantly.To improve our services and being able to provide you with the best services possible, we kindly would like to ask you to share some specific examples with us. It means a lot to us to grow and getting better in what we are doing.Thank you for sharing your feedback with us.Best Regards,Hasan SevincFront Office Manager

10/10 Excellent

Sarah

Stayed 3 nights in Sep 2022
Response from Hasan Sevinc - Front Office Manager on Nov 29, 2022
Dear Sarah,We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Esentepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct! Thank you again for choosing the Doubletree by Hilton Istanbul Esentepe and I hope to welcome you back soon again together with my team.Yours sincerely,Hasan SevincFront Office Manager

10/10 Excellent

kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FRIENDLY STAFF, GREAT LOCATION, CLEAN
Stayed 5 nights in Sep 2022
Response from Hasan Sevinc - Front Office Manager on Nov 29, 2022
Dear Kevin,We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Esentepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct! Thank you again for choosing the Doubletree by Hilton Istanbul Esentepe and I hope to welcome you back soon again together with my team.Yours sincerely,Hasan SevincFront Office Manager

10/10 Excellent

Sarah

Stayed 2 nights in Sep 2022
Response from Hasan Sevinc - Front Office Manager on Nov 29, 2022
Dear Sarah,We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Esentepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct! Thank you again for choosing the Doubletree by Hilton Istanbul Esentepe and I hope to welcome you back soon again together with my team.Yours sincerely,Hasan SevincFront Office Manager

6/10 Okay

Arian

Stayed 4 nights in Aug 2022
Response from Hasan Sevinc - Front Office Manager on Nov 29, 2022
Dear Arian,First of all, I would like to thank you very much for choosing to stay at Doubletree by Hilton Istanbul Esentepe and taking the time to express your valuable feedback.We sincerely feel sad of falling short in not being able to serve you brilliantly.To improve our services and being able to provide you with the best services possible, we kindly would like to ask you to share some specific examples with us. It means a lot to us to grow and getting better in what we are doing.Thank you for sharing your feedback with us.Best Regards,Hasan SevincFront Office Manager

8/10 Good

Saham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2022

6/10 Okay

Fargollyla

Stayed 3 nights in Jul 2022
Response from Hasan Sevinc - Front Office Manager on Nov 29, 2022
Dear Fargollyla,First of all, I would like to thank you very much for choosing to stay at Doubletree by Hilton Istanbul Esentepe and taking the time to express your valuable feedback.We sincerely feel sad of falling short in not being able to serve you brilliantly.To improve our services and being able to provide you with the best services possible, we kindly would like to ask you to share some specific examples with us. It means a lot to us to grow and getting better in what we are doing.Thank you for sharing your feedback with us.Best Regards,Hasan SevincFront Office Manager

8/10 Good

Lulwa

Stayed 5 nights in Jul 2022
Response from Emre Dogu - Duty Manager on Jul 22, 2022
Dear Lulwa, Thank you for your feedback, we appreciate the time you took to share your experience with us. Your favorable scores are highly appreciated and it is indeed a great pleasure to learn that you have enjoyed your stay with us and that our services have been satisfactory. DoubleTree by Hilton Istanbul Esentepe staff takes pride in providing each guest with the highest level of care. Please be assured that your survey results are shared with the team. Your appreciation is very motivating for them to continue the good work they are doing. I hope that your travels will bring you back to Istanbul again soon. We look forward to providing another excellent experience in the near future Sincerely,

2/10 Terrible

Ihab Mazin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2022
Response from Hasan Sevinc - Front Office Manager on Nov 29, 2022
Dear Ihab Mazin,First of all, I would like to thank you very much for choosing to stay at Doubletree by Hilton Istanbul Esentepe and taking the time to express your valuable feedback.We sincerely feel sad of falling short in not being able to serve you brilliantly.To improve our services and being able to provide you with the best services possible, we kindly would like to ask you to share some specific examples with us. It means a lot to us to grow and getting better in what we are doing.Thank you for sharing your feedback with us.Best Regards,Hasan SevincFront Office Manager

6/10 Okay

Mansour

Travelled with family
Disliked: Amenities, property conditions & facilities
Very simple staff like a charging plug was not available. Folks coming from America will get problems with there mobile charger. Also, the room was very noisy because the window wasn't fasten very well.
Stayed 4 nights in May 2022
Response from Emre Dogu - Duty Manager on May 10, 2022
Dear Mr Mansour, Greetings from Doubletree by Hilton Istanbul Esentepe Thank you for choosing to stay with us. Our guests’ satisfaction is always paramount important to us and we are sorry to hear your dissatisfaction, your feedbacks were well noted. Kindly I want to inform that we can provide plug (convertor) to our guest. We wish to have you again, Kind Regards

10/10 Excellent

LARRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are wonderful, from the check in to check out, the on-site restaurant is convenient, special mention to Ramazan and Murat in the front desk, cool guys!
Stayed 1 night in Apr 2022
Response from Inan Dogan - General Manager on May 9, 2022
Dear Mr Larry, Thank you for your feedback , we appreciate the time you took to share your experience with us. We are very happy to see that you had pleasant stay with us. DoubleTree by Hilton Istanbul Esentepe staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team. Especially with Murat and Ramazan. Your appreciation is very motivating for them to continue the good work they are doing. I hope that your travels will bring you back to Istanbul again soon. We look forward to providing another excellent experience in the near future. Kind Regards,

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2022
Response from Emre Dogu - Duty Manager on Apr 30, 2022
Sayın Misafirimiz, Deneyiminizi paylaşmak adına kıymetli vaktinizden zaman ayırıp anketi doldurduğunuz için teşekkür ederiz. Siz değerli misafirlerimizden gelen yorumların bizim için çok önemli olduğunu ve en yüksek kalite standartlarını gerçekleştirebilmemizde bunların çok etkili olduğunu bildirmek isterim. Umarım seyahatleriniz kısa süre sonra tekrar sizi bölgemize getirir. Yakın zamanda sizleri tekrar ağırlamak dileğiyle. Saygılarımla,

10/10 Excellent

SERDAR

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
everyone in the hotel as staff member was very good and very professional The person who is called ALi was great!
Stayed 4 nights in Apr 2022
Response from Emre Dogu - Duty Manager on Apr 12, 2022
Dear Guest, Thank you for your feedback, we appreciate the time you took to share your experience with us. Your favorable scores are highly appreciated and it is indeed a great pleasure to learn that you have enjoyed your stay with us and that our services have been satisfactory. DoubleTree by Hilton Istanbul Esentepe staff takes pride in providing each guest with the highest level of care. Please be assured that your survey results are shared with the team. Especially with Ali. Your appreciation is very motivating for them to continue the good work they are doing. I hope that your travels will bring you back to Istanbul again soon. We look forward to providing another excellent experience in the near future Sincerely

10/10 Excellent

Asmerom

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It was very clean and the staff was very friendly and professional. The breakfast was very tasty and clean
Stayed 1 night in Mar 2022
Response from Emre Dogu - Duty Manager on Mar 25, 2022
Dear Asmeron, Thank you for your feedback , we appreciate the time you took to share your experience with us. We are very happy to see that you had pleasant stay with us. DoubleTree by Hilton Istanbul Esentepe staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team. Your appreciation is very motivating for them to continue the good work they are doing. Your comments also shared with related departments for improvement. I hope that your travels will bring you back to Istanbul again soon. We look forward to providing another excellent experience in the near future. Kind Regards,

10/10 Excellent

IOANA-RAMONA

Stayed 6 nights in Feb 2022
Response from Emre Dogu - Duty Manager on Mar 8, 2022
Dear Ioana, Thank you for your feedback, we appreciate the time you took to share your experience with us. Your favorable scores are highly appreciated and it is indeed a great pleasure to learn that you have enjoyed your stay with us and that our services have been satisfactory. DoubleTree by Hilton Istanbul Esentepe staff takes pride in providing each guest with the highest level of care. Please be assured that your survey results are shared with the team. Your appreciation is very motivating for them to continue the good work they are doing. I hope that your travels will bring you back to Istanbul again soon. We look forward to providing another excellent experience in the near future Sincerely,

6/10 Okay

Shokouh

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2022
Response from Emre Dogu - Duty Manager on Mar 3, 2022
Dear Guest, Thank you for your feedback. Our guests’ satisfaction is always paramount important to us and we are sorry to see that we could not fully satisfy you. We hope to welcome you again.

2/10 Terrible

Hatim

Disliked: Staff & service
Stayed 5 nights in Oct 2021
Response from Emre Dogu - Duty Manager on Feb 16, 2022
Değerli Misafirimiz, Konaklamanızda Doubletree by Hilton Istanbul Esentepe'yi seçtiğiniz için teşekkür ederiz. Misafirlerimizin memnuniyeti bizim için her zaman çok önemlidir. Sizlerin beklentilerini karşılayamadığımızı tespit etmiş olmaktan ötürü de çok üzgünüz. Yaşadığınız sorunları ve beklentilerinizi neden karşılayamadığımızı bizlerle paylaşırsanız, o yönde aksiyonlar alıp hizmet kalitemizi yükseltme konusunda bizlere destekleyici olacaktır. Sizleri tekrar ağırlamak dileğiyle, Saygılarımla,

10/10 Excellent

Muhaned

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Emre Dogu - Duty Manager on Feb 1, 2022
Dear Muhaned, Thank you for your feedback. The staff at DoubleTree by Hilton Istanbul Esentepe is proud of your satisfaction and your survey have been shared with the team. I hope your travels will bring you back to Istanbul. Kind Regards