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Reviews of Amber Hotel - Special Class

4 out of 5
Amber Hotel - Special Class
Muhsine Hatun Mah.Cifte Gelinler Cad #3, Kumkapi / Fatih, Istanbul, Istanbul

Reviews

7.4

Good

Rating 10 - Excellent. 39 out of 221 reviews" "
Rating 8 - Good. 100 out of 221 reviews" "
Rating 6 - Okay. 53 out of 221 reviews" "
Rating 4 - Poor. 15 out of 221 reviews" "
Rating 2 - Terrible. 14 out of 221 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

2.8/10

Eco-friendliness

Reviews

4/10 Poor

Zlata

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
not as good as on the photo
This is the worse hotel and it looks nothing like on the photo. I asked for a quite room as I am a light sleeper so they give me a room on the 3rd floor right below the restaurant. I could not sleep at night before someone moved tables and chair all night long. The room itself was very very small and not updated. There was an A/C but the smell was so bad so I kept just the window open. Also, the location is busy and anywhere you go, you need to go up to hill..
Stayed 6 nights in May 2023

6/10 Okay

hadi

Travelled with family
Disliked: Property conditions & facilities
It's location was noisy and hotel was in old Bazar area
Stayed 3 nights in Feb 2020

2/10 Terrible

Dino

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Nilgün ALTUĞ AVCI on Feb 25, 2020
Dear Dino, First of all, thank you for choosing to stay in our hotel. But how dissatisfied you have with your 1 night stay, you have given such a bad score. If you have any complaints, you could contact our staff. We have a quality work team that can solve your problems. If there is an error regarding the scoring, please contact the Expedia team. If you do not like which aspect of our hotel, we will ask you to report your complaints with a few sentences. As a result of your notifications, we will be able to solve our mistakes. Thank you for your understanding. Warm regards, Nilgün ALTUĞ AVCI Sales & Marketing Manager

6/10 Okay

Ahmed

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2020
Response from Nilgün ALTUĞ AVCI on Feb 25, 2020
Dear Ahmed, First of all, thank you for choosing to stay in our hotel. If you have any complaints, you could contact our staff. We have a quality work team that can solve your problems. If you don't like which side of our hotel, we will ask you to report your complaints in a few sentences. As a result of your notifications, we will be able to solve our mistakes. Thank you for your understanding. Best regards, Nilgün ALTUĞ AVCI Sales & Marketing Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kumkapi Istanbul--charmed!
Loved the location; charming building, charming staff. A nice European-style breakfast, clean and quaint rooms, and the plethora of cafes streetside was wonderful!
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yakup king of the night and the guy on days didn’t get his name very polite and helpful to usc Overall brilliant hotel Great bed great shower good size rooms absolutely brilliant breakfast and breakfast staff Rooms very clean Little things hairdryer for wife not very good Abit noisey car horns 24/7 but that’s Istanbul And abit of a good bad seagulls at breakfast Don’t leave your plate outside or it will be gone But you can eat inside if you want and what comes with well fed birds is you know what hard to clean every time I suppose but breakfast staff did a sterling job
Stayed 6 nights in Sep 2019
Response from NILGUN AVCI on Oct 6, 2019
Dear Guest, Thank you for the stellar review! We're delighted your time with us was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests at Amber Hotel. We look forward to hosting you again soon for another excellent experience! Have a splendid day! Warm regards, Nilgün AVCI S&M Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for location and price. The "king" room, offered as an alternative to a twin for 2 people was not large and only had a standard double bed but otherwise comfortable.
Stayed 6 nights in Aug 2019
Response from NILGUN AVCI on Oct 2, 2019
Dear Guest, Thank you for the stellar review! We're delighted your time with us was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests at Amber Hotel. We look forward to hosting you again soon for another excellent experience! Have a splendid day! Warm regards, Nilgün AVCI S&M Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At a great location, very clean rooms and great proximity to Grand bazar. Good stay
Stayed 3 nights in Aug 2019
Response from NILGUN AVCI on Oct 2, 2019
Dear Guest, Thank you for the stellar review! We're delighted your time with us was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests at Amber Hotel. We look forward to hosting you again soon for another excellent experience! Have a splendid day! Warm regards, Nilgün AVCI S&M Manager

6/10 Okay

Verified traveller

Managed the basics, but little more.
The hotel is very simple. If all you need is a bed and shower, it's a good value. First the good – the bed was comfortable, the rainfall shower was nice, check-in and check-out was easy, the food at the rooftop breakfast was acceptable and the view of the Sea of Marmara was a lovely way to start the morning. The location was also fine. It's about a 10 minute uphill walk to the Grand Bazaar. Negatives – the room was very tight. We had to squeeze around furniture to get to the far side of the bed. While all of the rooms are non-smoking, we still woke up with our room smelling of cigarette smoke every morning. If you're very sensitive, steer clear. Maybe it was wafting down from smokers on the rooftop terrace? Windows open or closed and A/C on or off didn't seem to make any difference. The WiFi worked fine in the lobby, but was basically non-existent in our room. Staff was also a mixed bag, mostly they were very friendly, but one day, we were waiting for a tour pickup and our driver was a bit late and I asked the front desk if he would call and reconfirm our pickup time. His first response was to demand to know why I hadn't booked the tour through the hotel.
Stayed 4 nights in Aug 2019
Response from NILGUN AVCI on Oct 2, 2019
Dear Guest, First of all, thank you for choosing Amber Hotel for your stay. Your staff and your comments about our hotel honored us. But I want you to know that smoking is strictly prohibited in our rooms. But some of our guests can smoke from glass without our knowledge. When we receive complaints from other guests about this, we warn our guests. You know that it becomes impossible for us to deal with some problematic guests. Regarding the tour, we do not have the opportunity to intervene unless the agency you purchased the tour calls the hotel. Thank you for your understanding. NILGUN AVCI Sales & Marketing Manager

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting service. Horrible condition and definitely not what they show in the pictures.
Stayed 5 nights in Jul 2019
Response from NILGUN AVCI on Jul 14, 2019
We appreciate you taking the time to share your feedback, We're disappointed to hear that your experience at Amber Hotel was tarnished by your interactions with some members of our team. Please know that we are dedicated to providing only the most attentive and courteous service to each individual staying in our hotel so we'll be sure to discuss your concerns moving forward. We hope you'll give us another opportunity to host you in the future for a more positive experience. Warm regards, Nilgün AVCI S&M Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from NILGUN ALTUG AVCI on Jul 13, 2019
Dear Guest, Thank you for you feedback. I will wait your next stay. Best regards, Nilgün ALTUĞ AVCI

8/10 Good

Mehjabeen

Liked: Cleanliness, staff & service
Hotel condition was a little old. Bathroom was inconvenient, shower too small. Location was great.
Stayed 2 nights in Jun 2019
Response from NILGUN AVCI on Jul 11, 2019
Dear Guest, Thank you for the stellar review! We're delighted your time with us was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests at Amber Hotel. We look forward to hosting you again soon for another excellent experience! Have a splendid day! Warm regards, Nilgün AVCI S&M Manager

10/10 Excellent

Verified traveller

Stayed 5 nights in Jun 2019
Response from NİLGÜN AVCI on Jun 20, 2019
Thanks for the wonderful review! It's excellent you had such an amazing stay with us! We're delighted our team, made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see! We can't wait until your next visit so we can share another stellar experience with you soon! Have a beautiful day! Warm regards, Nilgün AVCI S&M Manager

8/10 Good

Kiwi

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay and the rooms are relatively clean. The location is within 12 min walk to tourist areas. One thing to note is that the tram station is uphill so keep this in mind for older people who may have problems walking uphill for 5 min. Overall, we had a pleasant stay and the free breakfast had a good variety, the terrace dining area is very nice. Good value for what we paid.
Stayed 3 nights in May 2019
Response from NİLGÜN AVCI on Jun 20, 2019
Dear Guest, Thank you for the stellar review! We're delighted your time with us was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests at Amber Hotel. We look forward to hosting you again soon for another excellent experience! Have a splendid day! Warm regards, Nilgün AVCI S&M Manager

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT GO THERE !!!!!
This hotel is in really bad shape all the picture are photo shop and look nothing like like the pictures smell bad and old toilet in the room was completely loose room are not even half of the size they described in the information
Stayed 5 nights in Apr 2019
Response from NİLGÜN AVCI on Jun 20, 2019
)Dear Guest, Thank you for the great review! We're happy you had a pleasant experience with us! It's lovely you enjoyed our friendly service and delicious breakfast so much. That's what we like to see! However, we regret that our room accommodations didn't meet your expectations. We endeavor to offer a top-notch experience for our guests at Amber Hotel so we'll be sure to discuss your concerns moving forward. We look forward to hosting you again soon for an even better experience! Have a lovely day! Nilgün ALTUG AVCI S&M Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good
Good
Stayed 4 nights in Apr 2019
Response from NILGUN ALTUG AVCI on Jun 13, 2019
)Dear Guest, Thank you for the stellar review! We're delighted your time with us was so wonderful! We endeavor to offer a memorable experience for all of our guests at Amber Hotel. We look forward to hosting you again soon for another excellent experience! Have a splendid day! Warm regards, Nilgün AVCI S&M Manager

6/10 Okay

ehsan

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2019
Response from NILGUN ALTUG AVCI on Jun 13, 2019
Dear Ehsan, Thank you for your positive feedback. Best regards, Nilgün ALTUĞ AVCI Sales & Marketing Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2018
Response from NILGUN ALTUG AVCI on May 3, 2019
Dear Guest, )Thank you for the great review! We're thrilled to hear that you had a great stay with us and that you loved our central location so much along with our other accommodations. We'd love to see you again soon at Amber Hotel so we can share an even more positive experience with you. Have a stellar day! Warm regards, Nilgün ALTUG AVCI S&M Manager

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Nice hotel with a good view. The only problem was the buffet because it was little and with no sweet pasta or croissant.
Stayed 5 nights in Oct 2018
Response from NILGUN ALTUG AVCI on May 3, 2019
Dear Guest, Thank you for the great rating! We are always working very hard to provide high-quality experiences for all of our guests. We appreciate that you enjoyed our location, but we are disappointed to hear that we could have done more for you. We will share your feedback with our team moving forward. We look forward to sharing an even better experience with you soon at Amber Hotel! Have a beautiful day! Warm regards, Nilgün AVCI S&M Manager

10/10 Excellent

Yasmin, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel in great location.
Everything within walking distance such as the Grand Bazaar, the Blue Mosque and the Cistern as well as many other places to visit. Huge range of choice of dinning close to the hotel. Hotel staff really helpful and friendly. Great breakfast and amazing views from the hotel terrace dinning area. I would definately stay at the hotel again.
Stayed 7 nights in Aug 2018
Response from NILGUN ALTUG AVCI on Apr 23, 2019
Dear Yasmin, Thank you for taking the time to share this wonderful review! We are very pleased to hear that you had an enjoyable experience with us! We appreciate all of your praise for our service; we work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us at Amber Hotel! We'll be sure to pass along your kind words to our team. We'd love to share another positive experience with you in the future! Have a beautiful day, and thanks again for sharing! Warm regards, Nilgün ALTUG AVCI S&M Manager

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from NILGUN ALTUG AVCI on Jun 13, 2019
Dear Adrian, Thank you for taking the time to share your experience we are glad you enjoyed your stay and look forward to your future return. Warm regards, Nilgün ALTUĞ AVCI S&M Manager

8/10 Good

joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything with this hotel was fine except they were supposed to send a driver to pick us up at the airport and we had to call them to remind them.
Stayed 1 night in Apr 2018
Response from NILGUN ALTUG AVCI on May 3, 2019
Dear Joe, Thank you for the stellar review! We're delighted your time with us was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests at Amber Hotel. We look forward to hosting you again soon for another excellent experience! Have a splendid day! Warm regards, Nilgün AVCI S&M Manager

6/10 Okay

Alan, Ne Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to all the sights.
Hotel Amber is close to all the sight seeing sites. it is a good location and the staff are extremely helpful. Halil and Jakob in particular. Clean rooms and terrific breakfasts. Thoroughly enjoyable.
Stayed 2 nights in Nov 2017
Response from Ozgur Kurubacak on Dec 12, 2017
Dear Alan, We're pleased to hear that you enjoyed your stay at Amber Hotel Istanbul. It's wonderful to know that our comfortable accommodations and prime location left a lasting impression. We truly appreciate you taking the time to share your thoughts with us. We look forward to hosting you again the next time you're in town! Best Regards Ozgur Kurubacak

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor quality hotel
Though location of the hotel is relatively close to historical sights, there is no honest way how it could get such high rates and comments. Booking and paying several rooms upfront 2 months, there were no available upon arrival. All rooms in a very poor condition (especially "family"), terrible views from the windows, lots of noise till late night. Breakfast was far from ideal, some food was not fresh. This is a max 2 star hotel. Very disappointed with the choice.
Stayed 3 nights in Sep 2017

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
not the best choice for female business travelers
On this site, the hotel claims that the price for roundtrip transportation to Ataturk Airport is 35 EUR. After booking, I contacted the hotel by email to make arrangements, I did not receive a response. I made contact a second time by phone and was told that the roundtrip price was 70 EUR. I was disappointed by the dramatic price difference, but was told that nothing could be done because the price was pre-arranged with the transportation company. I would have appreciated some small gesture as an apology for the mistake. The overnight porter couldn't understand why a woman was traveling alone and asked me many questions. I'm certain that he meant no harm, but it was clear that my presence was strange in this hotel and I felt safer with my door bolted at night. There was a mix-up with my key card and it took several attempts on three different floors to find my room. The TV did not work and when I asked the overnight receptionist to have a look at it, he just told me to remind him later. After a long day, I called him again to order room service, but he informed me that I would need to go up to the restaurant on the terrace to place my order... not really room service. I would not recommend this hotel, particularly for female business travelers. Though the afternoon receptionist was very helpful (made very specific last-minute travel arrangements for myself and some clients), he was the only one who made an effort to make me feel more comfortable during my stay.

8/10 Good

Gary, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for visiting Istanbul
Although not in the trettiest part of town, its huge rooms, and closeness to everything are great, as is the enourmous selection of breakfast goods.
Response from Doroteya Gözüşirin on Feb 3, 2016
Dear Guest, thank you for your comment. I am glad that you enjoyed your stay with us. Looking forward to have you here again. Sincerely, Doroteya Gözüşirin Sales & Reservations Department Best Western Amber Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
This was the first to stay at Best Western Amber and definitely it will be my future stay when I visit Istanbul. Everything about the hotel is great.
Response from Neda Shahsevan on Apr 2, 2016
Dear Happy Guest. :) Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm looking forward to having you again as a guest in our hotel. Best regards and wishes from the whole team of Hotel Amber! Sincerely, Doroteya Gözüşirin Sales & Reservations Department Best Western Amber Hotel

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Staff in hotel make to much noise in night time , they woke me up twice around 3 and 5 in mirning, room was smal but clen.
Response from Doroteya Gözüşirin on Feb 3, 2016
Dear Guest, I am sorry for the problems with the noise you have had. We hope that the next time you visit the city you give us another chance to make your stay impeccable. Sincerely, Doroteya Gözüşirin Sales & Reservations Department Best Western Amber Hotel

2/10 Terrible

Engin, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very noisy hotel.
To some up briefly, the hotel was very noisy - we had noise coming from reception, communal areas, other rooms until 3am which is completely unacceptable. Worse night of sleep we've ever had in any hotel. Bathroom had a leak. Every time you used the shower, the bathroom floor would flood creating a hazard as well as a major inconvenience. This problem is unlikely to be new since the wooden floor in front bathroom has lifted up. Staff were not particularly friendly or accommodating even with simple procedures like checking in and out.
Response from Neda Shahsevan on Apr 2, 2016
Dear Guest, I am are sorry to hear that your stay with us did not meet your expectations. Your feedback is greatly valued, as it is one of the best ways for us to understand how we can enhance your guest experience in the future. We hope that the next time you visit the city you give us another chance to make your stay impeccable. Sincerely, Doroteya Gözüşirin Sales & Reservations Department Best Western Amber Hotel

2/10 Terrible

Engin, London

Disliked: Staff & service, property conditions & facilities, room comfort
Worst night of sleep!!
We were advised by the manager on arrival that our room had been given to someone else and that we were to now stay in Best Western Empire Palace instead. We explained to him that we booked the Ambler hotel for its proximity to the Yeni Kapi Ferry Port as we had to catch a ferry at 7am the next morning. He responded by shrugging his shoulders, saying there was nothing else he could do. So we waited in the lounge for 1 hour for their transfer car. The hotel use a taxi driver that charges them slightly less for the journey so made us wait for this guy rather than call us a taxi that would come immediately. At the other hotel we noticed the bathroom had a leak so the floors were completely wet. There is no sound insulation in this hotel. We could hear the reception talking on the phone very loudly to a friend until 3am and general noise seemed to be coming from all directions. It was without doubt the worst night of sleep we've ever had and we were a complete mess the next day. We were promised a pre-packed breakfast as we had to check out earlier than we would have if we wasn't forced to change hotels but this never happened. In fact, the receptionist was very rude when we asked if our breakfast had been pre-packed and said that there would be nothing for at least another hour. When I noticed some buns had just been delivered I asked if I could take some but he sighed and said we could only take one each. So we paid for a room with breakfast but only got to take a bun.

2/10 Terrible

Mohamed T.

Disliked: Staff & service, room comfort
NOT a 4 Stars
This is definitely NOT a 4 Stars hotel. I wonder how the Turkish authorities rank hotels in Istanbul !

10/10 Excellent

TrekkingTurkey, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place!
This hotel is well looked after. My room was spacious and clean with lots of windows and a great layout. Staff were very helpful and the rooftop deck for breakfast has great views! It is close to all the main tourist attractions and everything is walkable. It is down the hill from the tram and the grand bazaar (if you have trouble with hills, you can take a taxi or select another hotel as it is a long hill but totally walkable for those without mobility issues).
Response from Neda Shahsevan on Jun 16, 2015
Dear Guest, Thank you for your review of our hotel. I will be sure to pass along to our staff your kind words about your experience with us. We look forward to having you back at the hotel in the near future. Regards, Neda Shahsevan, Guest Relation.

10/10 Excellent

tim, birmingham, al

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice view and clean room!
i recommend this hotel for people who visit istanbul. nice hotel.
Response from Neda on Mar 17, 2015
Dear Guest, Thanks alot for yout review. We are so happy that our service could made you happy, Looking forward to have you here again. Best Regards, Neda Shahsevan, Guest relation Managet.

8/10 Good

Mahesh, California

Liked: Cleanliness, staff & service
Cozy Hotel for couples
A cozy hotel near Grand bazaar and Blue Mosque. The walk way to and from Hotel may be tiring. The hotel offers OK breakfast but lacks vegetarian item. We preferred this hotel for economic and tourist reasons.
Response from Neda Shahsevan on Jun 16, 2015
Dear Valued Guest, We are so pleased to hear you enjoyed your stay with us! Our staff takes pride in delivering the best service to our guests. We hope to have you back at the hotel in the near future. Sincerely, Neda Shahsevan, Guest Relation.

6/10 Okay

Arista, Durban

Liked: Cleanliness, staff & service
In the heart of culture
This is a great hotel if you want to be close to all the tourist attractions which are all within walking distance. There are many restaurants behind the hotel. The room is clean but it is very small so only stay if you do not want to spend much time in the room. Staff are very friendly and helpful.
Response from Neda Shahsevan on Apr 2, 2016
Dear Traveler. Thank you for your review and for choosing our hotel. I am very pleased to hear that our staff made your stay pleasant. Best wishes from the whole Hotel Amber team, Doroteya Gözüşirin Sales & Reservations Department Best Western Amber Hotel

8/10 Good

Luqman

Liked: Cleanliness, staff & service, room comfort
good hotel to stay
The room was good and the staff was very helpful only the breakfast was limited and everyday same it should be more range of food and apart of that was lovely hlidays.

8/10 Good

Linda, Aberdeen, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homely hotel
Having been advised that this was a hotel used by UK travel agents we decided to read up on this hotel and compare the price etc to others. The price we got was very good for 4 nights and it seemed to be very close to the major sights. The only problem it can cause is if you are not used to climbing rather large hills as you need to do this to get to the main street, although there is an option which we found on last full day. The staff cannot be more helpful and it was nice that we knew each and every one of them by the second day and it certainly has a very homely feel as it is so compact. Breakfast was included in our price and it was more than sufficient with lots of choice.
Response from Neda Shahsevan on Jun 16, 2015
Thank you for taking the time to write such a candid review. We appreciate your loyalty to the Best Western brand and specifically our property. We look forward to welcoming you back for many more visits . Sincerely, Neda Shahsevan, Guest Relation.

8/10 Good

Hadic2

Liked: Cleanliness, staff & service, room comfort
Amber hotel
It was a good experience . I recommend it for small families

8/10 Good

TIM, HAMPSHIRE, ENGLAND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL AMBER - IN THE OLD PART OF CITY
THE HOTEL IS PLEASANTLY LOCATED ON A COBBLED ROAD, WHICH RUNS EAST WEST THROUGH THE CITY. IT IS LOCATED IN THE DISTRICT FAMOUS FOR ITS FISH RESTAURANTS. THE HOTEL IS QUIET AND HAS A SMALL BREAKFAST ROOM ON THE ROOF WHERE BREAKFAST IS TAKEN. NO LUNCH MEALS OR DINNER ARE AVAILABLE. THE STAFF ARE EXTREMELY FRIENDLY AND MAKE YOU VERY WELCOME. TRIPS CAN BE ARRANGED AT RECEPTION AND A LIST OF VARIOUS OPPORTUNITIES ARE AVAILABLE BY BUS OR BY BOAT TO THE RIVERS OR NEIGHBORING ISLANDS. TAXI SERVICES CAN ALSO BE ARRANGED AT THE HOTEL.
Response from Neda Shahsevan on Aug 24, 2015
Dear Valued Guest, Thank you very much for the time to review our hotel We are happy to hear that you had a nice stay. We are glad that you liked our amenities, service quality and view from our terrace Thank you for choosing us , we look forward to welcoming you back next time! Neda Shahsevan, Guest Relation.

10/10 Excellent

Suzanne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, spostless, very convenient location
Lovely welcome, help when needed, excellent breakfast on terrasse with view. Everything was clean and decoration beautifully clean

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heart of the Action
Beautiful hotel with courteous staff, very accomodating! The only watch out: the Beyazit Metro Stop is at the top of a fairly steep hill which can be difficult with luggage. Great value for the money!
Response from Neda Shahsevan on May 7, 2016
Dear Guest, thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if you travel in our area again. :)

6/10 Okay

Landyabhai

Liked: Staff & service
Disliked: Room comfort
Too much noise from traffic outside room was not sound proof
Staff were courteous helpful. Breakfast items were average,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, location could be better.
Staff was very helpful and inviting. nice clean room and washroom with all facilities and utilities. Just the walk to the main city center was like 10 mins uphill. other than that everything was great.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

8/10 Good

Sav01

Liked: Cleanliness, staff & service, room comfort
Great Stay
Nice boutique style hotel, good value for money. Excellent location in the heart of the old city. Breakfast was a bit boring if you're staying more than a couple of days although, again, was good value for money. The staff were very friendly and helpful. The rooms are tight but very comfortable with excellent comfortable beds and good quality bathrooms.

6/10 Okay

James, New Zealand - Otago

Liked: Cleanliness
Disliked: Staff & service
Value: Over-priced; Service: Lacking, nice people but no action; Cleanliness: Pleasant; Road works cut the power cable, noise level excruciating- we were very tired.

8/10 Good

Gopal

Liked: Cleanliness, staff & service

4/10 Poor

Melanie, Texas

Liked: Staff & service
Disliked: Property conditions & facilities
Should not be open to guests while being renovated
We arrived to find the lift does not always operate, the air conditioning was broken (and had been for several days), workmen were all over the place so there were plaster dust, paint fumes and broken glass as windows were being replaced. Had I not prepaid, I would not have stayed in those conditions. That said, the staff was very courteous and did not charge us for several meals. A lovely plate of fresh fruit was brought to our room after the air conditioning was finally working. All the food was excellent and we were within easy walking distance of cafes and a wonderful Turkish bathhouse. Once all the renovations are complete, it should be a lovely facility. European hotel hair dryers are the worst! This one overheated frequently and cut out, plus the on switch has to be continually depressed so it is difficult to use. The mini fridge in the room was not cool, let alone cold. Ice is hard to come by.

2/10 Terrible

Ekasith

Disliked: Cleanliness, staff & service, room comfort
Bad Location, Bad Service
Bad Location, Bad Service, Not recommend for all travelers.

8/10 Good

Faheem

Liked: Cleanliness, staff & service, room comfort
Great Istanbul Hotel
We enjoyed our stay at Amber Hotel. The location was convenient to major attractions, service was great and the room comfortable and clean. The breakfast buffet had variety and a good view on top of the hotel. I would stay here again. Some may find the room a little small and the walk to the tram a little far but then if you want a closer similar hotel the price goes up significantly.