Booked 18dec-19Dec single room and reached out to hotel via Expedia to inform that I will be arriving on 19Dec 5am from Barcelona , needed some rest before my next bus at 2pm . Requested for late check out at 2pm if possible but was declined , requested again upon check in and was told to check with next shift during check out time at 11am but that would defeat the purpose of catching up with some sleep from an overnight 8hrs long bus journey . Would really appreciate this property to practise more flexibility and perhaps more empathy towards the guest’s needs . I paid for a full night but ended up checking in at 6am , surely a late check out request of 3hrs isn’t too much to ask for . Also , the hot water was out after 10 minutes of shower so I had to endure a cold shower at 6am which is an added bummer to my experience . Location wise , it’s perfect for those arriving by train or bus as its literally across the street . Room is very spacious with basic apartment amenities just needed for a short stay .