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Reviews of Residhotel Central Gare

3 out of 5
Residhotel Central Gare
8 Place de la Gare, Grenoble, Isere

Reviews

8.2

Very good

Rating 10 - Excellent. 251 out of 780 reviews" "
Rating 8 - Good. 371 out of 780 reviews" "
Rating 6 - Okay. 112 out of 780 reviews" "
Rating 4 - Poor. 28 out of 780 reviews" "
Rating 2 - Terrible. 18 out of 780 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Malachi, PARIS

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice
Stayed 1 night in Feb 2024

10/10 Excellent

Manuel

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Tony

Liked: Cleanliness, room comfort
Ver convenient to travel around by train, and easy to city centre area
Stayed 6 nights in Dec 2023
Response from Emma, Service Qualité on Dec 29, 2023
Dear Guest,We're happy to read you enjoyed your stay with us and that you particularly liked our location close to the train station.We hope we will have the pleasure of welcoming you again soon.Kind regards,Emma, Service Qualité

8/10 Good

Per

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean and convenient.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Lynda

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Good hotel
Hotel is simple and clean. Very comfortable bed!
Stayed 1 night in Jul 2023

10/10 Excellent

William

Liked: Cleanliness, room comfort
Great morning staff!!!
I arrived in the evening and the night reception was not very welcoming, HOWEVER, the morning person was incredibly helpful, attentive and friendly.
Stayed 1 night in Apr 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, room comfort
We have stayed here as part of our ski trip for the last two years. It is great budget accommodation with easy access to the bus and train stations. Does the job - would recommend it to anyone staying the night before or after travelling up to the mountains.
Stayed 1 night in Mar 2023
Response from ET on Apr 14, 2023
Dear Guest,First of all, thank you for choosing to stay with us again this year on your way to your ski trip, and thank you for recommending us!We hope we will have the pleasure of welcoming you again next year.Kind regards,Emma, Service Qualité

2/10 Terrible

Mohammad-Mahdi

Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Great little crash pad with amazing staff but the building itself has seen better days.
Stayed 2 nights in Dec 2022

8/10 Good

Peter

Liked: Cleanliness, room comfort
Overnight stay
Stayed one night in a studio after arriving in Grenoble by train. The hotel is 2 minutes walk from the station and close to attractions, trams, buses. The room was a little small. If we stayed longer we would have selected a larger room. The stay was comfortable.
Stayed 1 night in Oct 2022

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Easy location from train station, great value for money, friendly staff.
Stayed 2 nights in Sep 2022

10/10 Excellent

Simone, Outremont

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean, well organized, cheap, next to the bus/train station, good breakfast
Stayed 2 nights in Jul 2022

8/10 Good

Ann

Liked: Amenities
Stayed 1 night in Jun 2022

10/10 Excellent

Pierre L

Liked: Cleanliness, property conditions & facilities
This is a no frills low budget hotel right across the street from the train station. It is clean and the staff is nice and speaks English well enough. Included in the room price is a nice European breakfast, and the location makes it easy to walk to the old village. It is easy to get to other areas via the Gare tram stop. Several higher end hotels nearby seem to still be closed due to reduced COVID travel, so this is a reasonable alternative.
Stayed 1 night in May 2022
Response from Isabelle/service qualité on May 24, 2022
Dear guests, We are very happy that you had a pleasant stay with us and that you appreciated all our services and we thank you for these warm comments. We look forward to welcoming you back to the Central Gare very soon. Yours sincerely Isabelle/quality service

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
It was a pleasant stay, I will use the hotel again when ever I visit
Stayed 2 nights in Apr 2022
Response from La réception - Grenoble Central’Gare on Jul 1, 2022
Bonjour, Nous sommes heureux de lire que votre séjour au Central Gare a été satisfaisant et nous vous remercions pour toutes vos précieuses suggestions qui ont été transmises à notre service clients. Toute notre équipe sera ravie de vous accueillir de nouveau très bientôt. Cordialement.

8/10 Good

wendy

Stayed 4 nights in Mar 2022

8/10 Good

Bethany

Liked: Cleanliness, amenities
I had a comfortable 1 night stay there, quiet enough to sleep on a Friday night with the windows open. Basic room with necessities like a kettle and a stove. Only feedback was that the shower was not working well - the shower head kept sliding down presumably due to a lack of grip. Otherwise, can't beat the location and price.
Stayed 1 night in Mar 2022

10/10 Excellent

Carol

Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Excellent location for the bus station to access the ski resorts.
Stayed 1 night in Mar 2022
Response from Isabelle/service qualité on Mar 11, 2022
Dear Guests, We are very pleased that you had a pleasant stay with us and that you appreciated all our services. Thank you for taking the time to share this experience with us! It was a pleasure to welcome you and we look forward to your next visit! Sincerely yours. Isabelle/quality service

6/10 Okay

Guihui

Liked: Cleanliness, property conditions & facilities
Booked 18dec-19Dec single room and reached out to hotel via Expedia to inform that I will be arriving on 19Dec 5am from Barcelona , needed some rest before my next bus at 2pm . Requested for late check out at 2pm if possible but was declined , requested again upon check in and was told to check with next shift during check out time at 11am but that would defeat the purpose of catching up with some sleep from an overnight 8hrs long bus journey . Would really appreciate this property to practise more flexibility and perhaps more empathy towards the guest’s needs . I paid for a full night but ended up checking in at 6am , surely a late check out request of 3hrs isn’t too much to ask for . Also , the hot water was out after 10 minutes of shower so I had to endure a cold shower at 6am which is an added bummer to my experience . Location wise , it’s perfect for those arriving by train or bus as its literally across the street . Room is very spacious with basic apartment amenities just needed for a short stay .
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Good value for price and location to train station
Room was clean and functional and great value. Receptionist was friendly and helpful. The place is not fancy not functional like a dormitory setting but the studio was large enough and comfortable. We had room third floor looking right out on the train station.
Stayed 2 nights in Nov 2021

10/10 Excellent

Faith

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This property was a wonderful place to stay as I explored the city. The front desk staff were kind and spoke very good English, and my room had a lovely view of the mountains. The hotel location is very convenient either to the train station to access other cities or the tramway to explore the city more fully, but I found enough to enjoy within walking distance. The washer and dryer in the hotel basement worked fine as well.
Stayed 4 nights in Aug 2021

4/10 Poor

Daniele

Disliked: Cleanliness, room comfort
Not clean, bad noises.
One of the worst hotel experience of my life. Bad smells, lack of cleaning and bad noises just outside the window. They do not tell that you have to book the parking inside the hotel, so you have to pay the parking at the outside. Room was big.
Stayed 1 night in Sep 2020
Response from Isabelle/Quality service on Sep 18, 2020
Dear Daniele, We are sincerely sorry to hear that you have faced some malfunctions during your stay in our residence the Central Gare. Please accept our apologies. We have informed our team about your comments, but in order to get to the bottom of the problems you encountered, we would be grateful if you could contact our customer service department and provide them with your booking dates and the number of the flat you occupied. It is also very important to inform our reception team of these facts so that we can provide you with a solution as soon as possible. Regarding the parking, we would like to inform you that our residence does not have parking. We do have a few spaces available at a negotiated rate in the public car park next to the residence. As spaces are limited, it is advisable to reserve the space before your arrival. We remain at your disposal and we hope that we will have the pleasure of welcoming you again in one of our group's residences for a better experience. Yours sincerely. Isabelle/Quality service

8/10 Good

A

Liked: Room comfort
ood location, tired hotel
We saw a specific balcony on the hotels.com advert and secretlt woshed for this room... luckily, we got it! The view was amazing and the lay out of the room was quirky. U fortunately there was cigarette stumps on the balciny floor, the patio furniture was fault and much of the building meeded freshening up.
Stayed 1 night in Aug 2020

4/10 Poor

Josh, USA

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Likes: Decent space, not too big not to small. Kitchen made it easy to cook since most restaurants were closed due to pendemic. Right next to train station. Dislikes: Out of the 7 nights we were there, NOT ONE PERSON came to clean the room. We asked the front desk the 3rd day to see why no one has cleaned our room and they said they were going to clean it the next day...no one ever came......my wife and i were very disappointed with the cleaning service. We kept asking for more toilet paper and for more towels throughout our stay since no one cared for our room. We let them know on the last day, they were sorry of course. But hopefully it encouraged them to not let it happen to anyone else.
Stayed 7 nights in Aug 2020
Response from Nathalie on Aug 26, 2020
Dear client, You have not been satisfied with your stay in our establishment and we sincerely regret it. We apologize for inconveniences you have experienced. These facts do not reflect the usual quality of service of our residence, and these incidents have been reported to the team in order to prevent it from occurring again. We hope we will have the pleasure to welcome you again for a better experience. Yours Sincerely, Nathalie – Quality Department

10/10 Excellent

Martin, London

Liked: Cleanliness, amenities
Hotel doesn't look much from the outside but fine, clean and spacious inside. Just outside the train station and 15 minutes walk into town centre. Room very comfortable and clean with efficient A/C - ideal in 36 degree heat when I was there. Could improve the coffee at breakfast. Wi-fi dropped at peak times.
Stayed 1 night in Aug 2020

10/10 Excellent

Théo

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Sebastien

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money.
The hotel far exceeded our expectations as it was such a reasonable price for what we got. We needed to be close to the station and these areas are often the worst for hotels. However, we had a very functional, comfy and clean room with a nice en suite and a small kitchen area which meant we didn't have to eat out all the time. Although the building is old our accommodation was very good.
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
The staff was very helpful and the location is perfect. However the service apartments could use some work. I was in room 210. The heating was not working, the toilet seat was broken, the bed side lamp was flickering. There was no mention at the time of booking that these are service apartments and thr name residhotel was misleading suggesting its a hotel.
Stayed 4 nights in Jan 2020
Response from Adrien, Quality Department on Feb 7, 2020
Dear Customer, We are delighted to read that you have appreciated the welcome and the location of our Residence Le Central'Gare in Grenoble. You were not completely satisfied with your stay in our establishment and we sincerely regret it. It is very important that you inform us of any malfunction when you are on site so that we can take immediate action. We would have, for example, offered you another apartment or called in our technician. We hope we will welcome you again for a better experience. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was great. The hotel is conveniently located across the train station. The room needed to be cleaned better and its walls need repair from humidity damage. Our door did not lock properly.
Stayed 3 nights in Oct 2019

8/10 Good

Lichaa, Grenoble

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very clean and spacious rooms, so close to public transport.
Stayed 1 night in Sep 2019

8/10 Good

IBOHN MENTI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice next to the Gare
Very nice room with kitchenette. Can accommodate family with kids.
Stayed 1 night in Aug 2019

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and spacious with lots of facilities including a stove, microwave and coffee machine.
Stayed 1 night in Aug 2019
Response from Nathalie on Sep 2, 2019
Dear client, We are very pleased to read that you enjoyed your stay with us and appreciated our spacious apartment. We hope we will have the pleasure to welcome you again at Residhotel Central Gare. Yours Sincerely, Nathalie – Quality Department

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

8/10 Good

CHAK MAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment
Only first day problem with bath room water heater, But luckily, there are same size room available for me to change! Everything is fine then. WiFi speed is adequate for normal web browsing and e-mail. Cooking ware is enough but need to buy salt, sugar and oil. Breakfast is typical simple French style.
Stayed 6 nights in May 2019
Response from Nathalie on May 24, 2019
Dear Client, We apologize for inconveniences you have experienced. These facts do not reflect the usual quality of service of our residence, and these incidents have been reported to the team in order to prevent it from occurring again. We hope we will have the pleasure to welcome you again at Grenoble. Yours Sincerely, Nathalie – Quality Department

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family suite is pretty dated. Bathroom needs work. Beds are ok.
Stayed 1 night in Mar 2019

8/10 Good

Jessica

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jan 2019

6/10 Okay

Graham

Disliked: Property conditions & facilities
Basic Breakfast,
Difficult to find as badly signed Breakfast basic
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a stopover night to catch the train next day. We had kitchenette to cook dinner. Takes 2 mins to walk from hotel to station.
Stayed 1 night in Jan 2019
Response from Nathalie on Jan 24, 2019
Dear client, We would like to thank you for the time you have taken to share your experience. We are very pleased to read that you enjoyed your stay with us. We hope we will have the pleasure to welcome you again at Residhotel Central Gare. Yours sincerely, Nathalie – Quality Department

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018