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Best Western Ipswich Hotel & Spa – Avis

4 out of 5
Best Western Ipswich Hotel & Spa
Old London Road, Copdock, Ipswich, England

Avis

7,4

Bien

Note de 10 – Excellent, d’après 125 avis sur 522." "
Note de 8 – Bien, d’après 198 avis sur 522." "
Note de 6 – Acceptable, d’après 123 avis sur 522." "
Note de 4 – Médiocre, d’après 55 avis sur 522." "
Note de 2 – Terrible, d’après 21 avis sur 522." "

7,8/10

Propreté

8,2/10

Service et personnel

7,2/10

Commodités

7,0/10

État et installations de l’hébergement

7,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Expérience à renouveler
Hotel de qualité, excellent service et un grand confort.
Séjour de 1 nuit en juillet 2018
Ipswichhotel a répondu le 14 sept. 2018
Merci pour votre retour, nous sommes très heureux que vous ayez apprécié votre séjour avec nous et que nous espérons vous accueillir à nouveau. Sincères amitiés Sharron Eaton

8/10 – Bien

Clotilde, Lille

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très bon hotel
Je tiens à signaler en particulier que le petit déjeuner anglais est extra!

10/10 – Excellent

Tamsin

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff are lovely. Nothing was too much trouble. The restaurant wasn’t open last night but there are lovely pubs in local area. Would definitely recommend.
Séjour de 1 nuit en mai 2024
GM a répondu le 19 mai 2024
Thank you for taking the time to post this review. We hope we will have the opportunity to welcome you back to the hotel in the near future.RegardsMoiraGM

8/10 – Bien

kenneth

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
We enjoyed our stay here, the hotel is ideally situated for trips into Ipswich. Its a shame though the hotel is looking a bit tired. Its in need of a good revamp to bring it back to it's former glory. I would still recommend anybody to stay the staff were very helpful and respective.
Séjour de 2 nuits en mai 2024
GM a répondu le 7 mai 2024
Thank you for your review. I hope we will have the opportunity to welcome you back in the near future.RegardsMoiraGM

8/10 – Bien

Charles

Voyage de couple
Points forts : Propreté, service et personnel
We had a great stay at the BW Ipswich. The staff were very friendly and helpful. The rooms clean and airy. Breakfast was basic but adequate. Car park conveniently in front of reception. PodPoint EV charger on site. Only a few other guests staying which might be because it's being renovated but we suffered no inconvenience from that at all. Some of the common areas are looking a bit tired and will welcome the forthcoming renovation but our room was freshly decorated and above average size with a large comfortable bed and good sized bathroom. Restaurant and gym are not yet re-opened but SkyTV in the bar area was a bonus. A really good VFM weekend stay.
Séjour de 3 nuits en avril 2024
GM a répondu le 23 avr. 2024
Thank you for taking the time to post this review. I am pleased to hear that you enjoyed your stay. We hope that we will have the opportunity to welcome you back to the hotel in the near future.RegardsMoiraGM

6/10 – Acceptable

Cathrona

Completely lacking in atmosphere and attention to detail. The spa and swimming pool were advertised as being open on line, but on arrival I found that they had not been available for some time
Séjour de 1 nuit en avril 2024
GM a répondu le 20 avr. 2024
Thank you for your feedback. I am sorry you were not aware the spa and pool were closed before you arrived.RegardsMoiraGM

8/10 – Bien

Margaret

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Room only no food . Overall the hotel had seen better days but the staff were very nice and my room was excellent.
Séjour de 2 nuits en avril 2024
GM a répondu le 6 avr. 2024
Thank you for taking the time to post this review. I am pleased to hear that you found the staff nice and your room excellent. The hotel is currently undergoing a refurbishment programme.Thank you again for your review.RegardsMoiraGM

10/10 – Excellent

Sophie

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2021
Kelsey a répondu le 5 avr. 2022
Thank you

4/10 – Médiocre

Sam

Voyage d’affaires
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
What kind of a hotel provides biscuits in the room but not basic bathroom consumables. Several lights in the room blown making it dark and dingy, especially the bathroom which gets no natural light. The double windows which are large enough for half a dozen people to walk through (they really are massive), have no locks on them, as in, the locks have been removed. Having stayed there for work several months ago I mentioned this issue to them (it seems none of the windows lock) and still, several months on, nothing has been done about it. Mediocre customer service, zero social distancing (there was a disco downstairs the night I stayed) with kids and drunk people running around, none of the staff were wearing masks or again practising social distancing. A bit dirty, a bit run down (buckets were out in the lobby/reception when I arrived because the roof was leaking and was when I stayed there previously), crappy staff. I wouldn't stay again.
Séjour de 1 nuit en décembre 2021
.. a répondu le 24 déc. 2021
Dear Sam Thank you for leaving a review. As per Government guidelines at the time of your stay masks and social distancing are not a legal requirement, with the law now being reintroduced all staff are wearing masks or lanyards if they are exempt and social distancing is in place. These "crappy staff" as you refer to them are my team whom I am very proud of these staff turn up day after day to make sure people can stay, get food and drink and enjoy their social gatherings at the expense of being able to do any of these with their own families.. We provide toiletries in all rooms and I apologise if they were missed but my "Crappy" housekeeping staff are cleaning at least 15 rooms a day and sometimes things get forgotten but I will speak to them. With regards to the windows no one has authorised the removal of locks but I will look into this. I wish you a very Merry Christmas Kind regards Kate Sewell General Manager

10/10 – Excellent

Nicholas

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Another lovely stay here, good value and an even better breakfast..!
Séjour de 1 nuit en décembre 2021

10/10 – Excellent

G

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2021

8/10 – Bien

carol

Séjour de 1 nuit en novembre 2021

2/10 – Terrible

Sonja

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Avoid at all costs !
We booked to stay at this hotel for my father in laws funeral , being 6 months pregnant and with my fiancé and two young children this ‘family room’ looked the ideal location . How wrong we were ! The hotel was old and shabby and nothing like advertised on the website . The room was filthy , floor boards creaked and felt spongy . The shower was not fit for purpose a trickle of water out of a shower head is not acceptable ! Tiles were covered in dust the sink backed up every time it was used and the toilet looked like it hadn’t been cleaned in months . Before we arrived at the hotel I rang ahead to enquire about an iron and was assured we would have one in our room . There wasn’t one . It took three more times in asking for an iron to be bought to our room after advising the receptionist we would be late for the funeral if it was much longer . The receptionist bought it up herself in the end. One of my children and I were bitten in the night too . The cleanliness overall was unsatisfactory when looking out of our window smashed plant pots , debris and litter was all over the flat roof making our view unsightly ! Overall what was already an emotional time was made 100 times worse staying at this hotel .
Séjour de 2 nuits en novembre 2021

8/10 – Bien

Vera

Voyage en famille
Points forts : Propreté, service et personnel et confort de la chambre.
Friendly
Basic but clean. Very friendly and professional service in the restaurant!
Séjour de 1 nuit en novembre 2021
lisa a répondu le 30 nov. 2021
Good morning, Thank you for taking the time to review the Ipswich Hotel, I will pass on your comments. Kind regards

10/10 – Excellent

Liam

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
All round good value
Value for money. Paid £52 for a saturday night. Its an old building but when your are paying this low fee and getting a big bar area..spa and gym area. Its all round pretty decent to be fair. Breakfast is good as well
Séjour de 1 nuit en novembre 2021

8/10 – Bien

Liam

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Fantastic service from all the staff, 5 big stars. However the heating in Room 220 was
Séjour de 1 nuit en novembre 2021

2/10 – Terrible

Michaela

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en novembre 2021

2/10 – Terrible

James

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
We were disturbed by another party trying to enter our room around 9pm because the hotel had assigned the room to two different bookings. Very annoying and not what you expect. Luckily we had put the chain on the door!
Séjour de 1 nuit en novembre 2021

4/10 – Médiocre

Gandhar

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Not worth the 4 star
The staff were the best thing about the stay - courteous, polite and smiling. Unfortunately, the rest was downhill. The room was old, broken bedside drawers with cardboard attached to cover, chairs soiled and unclean, bath with mouldy / limescale deposits, shower at best was trickle. Not a pleasant experience I am afraid
Séjour de 1 nuit en novembre 2021

6/10 – Acceptable

William

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Unfortunately the excutive room we stayed in had an inadequate mattress. That was simply not up to the quality expected for the room. We spoke to reception they showed us great respect and gave us a genrous saving on the room. It made the uncomfortable stay less of a dissapointment.
Séjour de 2 nuits en octobre 2021

10/10 – Excellent

Mervyn

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great Staff - Thank you
Séjour de 4 nuits en octobre 2021

10/10 – Excellent

Metin, Lancaster

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We are very happy and my room the staff were fantastic and very friendly the breakfast was amazing and even meal was very tasty and very reasonably priced as well morning chef very friendly he does fantastic and definitely book there again.
Séjour de 5 nuits en octobre 2021
Kelsey a répondu le 2 nov. 2021
Good Evening Metin, Many thanks for taking the time to leave a review. I have passed on your lovely comments. We look forward to welcoming you again.

6/10 – Acceptable

Paul

Voyage d’affaires
Points forts : Service et personnel, confort de la chambre
Checked in only find my room was already occupied which could have been embarrassing. The food in the restaurant was not great, however breakfast was nice and staff overall very friendly.
Séjour de 1 nuit en octobre 2021
Kelsey a répondu le 2 nov. 2021
Good Evening Paul, Many thanks for taking the time to leave a review. I have passed your comments onto management, and we will get this investigated.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Perfect location for nearby wedding venue
We stayed for 2 nights (Friday & Saturday) in one of the Lodge rooms. Nice comfy bed and plenty of space. Everything we needed for our stay was provided. We enjoyed a good cooked buffet breakfast. The hotel was easy to find just off the A12 with plenty of parking on site. We would definitely use this hotel if staying in the area again.
Séjour de 2 nuits en octobre 2021
Kelsey a répondu le 2 nov. 2021
Good Evening, Many thanks for taking the time to leave a review. I am glad you enjoyed your stay with us, we look forward to welcoming you back

4/10 – Médiocre

brian

Voyage d’affaires
Points forts : Service et personnel, commodités
Points faibles : État et installations de l’hébergement
in this day and age a 20inch tv in the room where bed is far away from it not gd when paying for a supreme room
Séjour de 2 nuits en octobre 2021
Kelsey a répondu le 2 nov. 2021
Good Evening Brian, Many thanks for taking the time to leave a review, i have passed your comments onto our managment team.

8/10 – Bien

Hamyd

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2021

6/10 – Acceptable

Paul

Voyage d’affaires
Points forts : Service et personnel
Séjour de 2 nuits en septembre 2021

6/10 – Acceptable

Mark

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Poor dated hotel
Very dated hotel room, repairs to bathroom walls not painted over, tiles where not finished correctly. Shower head broken and loose. And it was a ten minuet wait for the water to get hit. Mix up with my bill for food that we had, I paid for the the food at the bar after the meal only to find out when checking out that it had also been added to room. After showing them the payment on our banking app there was no apologies given or indicated. On a positive note the meal that we had was realy nice fresh and hot and the deserts where also v nice.
Séjour de 1 nuit en septembre 2021
Kelsey a répondu le 2 nov. 2021
Good Evening Mark, Many thanks for taking the time to leave a review, I am sorry to hear about the problems indicated during your stay. I have passed these onto management and we will get them investigated.

8/10 – Bien

Donna

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Was only there for one night overall very good only down side service was very slow in the restaurant took forever for food to come out and the bedroom was very hot ..
Séjour de 1 nuit en septembre 2021
Kelsey a répondu le 2 nov. 2021
Good Evening Donna, Many thanks for taking the time to leave a review, I have passed your comments onto management for this to be investigated.

6/10 – Acceptable

Voyageur vérifié

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Never Again
Room was dirty, bed was hard, Shower full of black mold on the sealant. Food was poor. Bar Area was Ok and staff welcoming. I will definitely give it a miss if i am min Ipswich again
Séjour de 1 nuit en septembre 2021
Kelsey a répondu le 2 nov. 2021
Good Evening, Many thanks for taking the time to leave a review. I have passed your comments onto management to be investigated.

8/10 – Bien

Zella

Points forts : Confort de la chambre
Points faibles : Propreté, état et installations de l’hébergement
The room needed a make over.There wasn't any soap.The breakfast was ok but not hot.Only 1 bath towel & hand towel but didnt realise.The bar prices were expensive.Staff were friendly
Séjour de 1 nuit en septembre 2021
Kelsey a répondu le 2 nov. 2021
Good Evening Zella, Many thanks for taking the time to leave a review, I have passed your comments onto management.

8/10 – Bien

Richard

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Enjoyed the stay. Hotel was busy. It seemed well managed.
Séjour de 1 nuit en septembre 2021
Kelsey a répondu le 2 nov. 2021
Good Evening Richard, Many thanks for taking the time to leave a review, I am glad to see you enjoyed your stay, I have passed your comments onto our staff.

8/10 – Bien

Gusts

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2021

10/10 – Excellent

Rodney

Voyage en famille
Points forts : Propreté, commodités
Looking tired but does the job
Séjour de 1 nuit en septembre 2021

10/10 – Excellent

Richard

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All okay
Séjour de 1 nuit en septembre 2021

10/10 – Excellent

S

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en août 2021

10/10 – Excellent

Richard

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2021

4/10 – Médiocre

Mark and Alyson

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
No soap for washing hands after going to toilet due to supply failure. Lots of spiders in both the bedroom and on suite complete with cobwebs especially behind the main door into room. The window was jammed partially open so we could neither open it fully or close it to stop the spiders frequenting our room. We asked for a 6.30am alarm call but never received it probably because the telephone time was 5 hours late so was displaying 5.30pm when it was 10.30pm. I went to use the ironing board and every time I touched it, it would collapse flat on the floor - good way to chop your toes off! All in all not recommended with the room but the staff and breakfast were excellent except the eggs which looked really dried up and uninviting.
Séjour de 1 nuit en août 2021

6/10 – Acceptable

Clare

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en août 2021

8/10 – Bien

adrian

Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 1 nuit en août 2021

10/10 – Excellent

jane

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely quiet room
Séjour de 1 nuit en août 2021

10/10 – Excellent

Daniel

Séjour de 1 nuit en août 2021

10/10 – Excellent

Simon

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2021

4/10 – Médiocre

Kathy

Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en août 2021

10/10 – Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing hotel beautiful place just loved all of it and the use of pool and spa Stunning inside
Séjour de 1 nuit en août 2021

10/10 – Excellent

Nicki

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en août 2021

6/10 – Acceptable

Paul

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 3 nuits en août 2021

8/10 – Bien

Mark

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2021

2/10 – Terrible

Claire

Voyage d’affaires
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Awful
I could not even stay in the hotel because it was so grubby and smelly. I also had to pay an additional £120 to find an average hotel at 7pm. It was q 5 hours away, a total waste of money and my time.
Séjour de 1 nuit en août 2021

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté
Points faibles : Commodités, état et installations de l’hébergement
What i like: - The spa, i had a hot stone massage and floatation, i can definitely recommend both. The staff running the spa are really helpful and friendly. - The man working the bar at the hotel was really friendly and welcoming What i didn't like: - The cleanliness of the changing room at the spa... lots of dirt on the floor, bearing in mind it was a very quiet period when i used it as there was a wedding on so most guests were at the wedding. - Some of the hotel staff were not easily approachable and gave the impression i was bothering them, i found myself apologising a lot for asking basic questions like "which way to the restaurant " or "where is the spa". - The rooms were very dated, i knew this before arriving from the pictures, so that wasn't a surprise... what i didn't expected was warped and uneven floors in my room that creaked so loudly i wondered what it must sound like for anyone below me... then i got my answer the second night when someone was in the room above me... the creaking was so loud abd coukd hear footsteps like they were stomping around. - The room amenities, you get a free shower gel and shampoo, which is nice, but the thing you need more than that, soap to wash your hands after using the toilet... none... had to use the shower gel and shampoo (they were really small). I would recommend the spa if you live close enough to go for the day, but not the hotel if you need to stay the night
Séjour de 2 nuits en août 2021