Lobby sitting area

Reviews of Oceania L'Univers Tours

4 out of 5
Oceania L'Univers Tours
5 Boulevard Heurteloup, Tours, Indre-et-Loire

Reviews

8.8

Excellent

Rating 10 - Excellent. 448 out of 857 reviews" "
Rating 8 - Good. 313 out of 857 reviews" "
Rating 6 - Okay. 60 out of 857 reviews" "
Rating 4 - Poor. 27 out of 857 reviews" "
Rating 2 - Terrible. 9 out of 857 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in center if Tours near train station abd shopping
Stayed 1 night in Dec 2023

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast provided at additional cost
Stayed 2 nights in Oct 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
This is a great place to stay when in Tours. The service was outstanding. The room was large and very comfortable. Breakfast was full of good choices. Finally, the location was the best. It is less than a five minute walk from the train station and less than a 20 minute walk to the old town and the area with the best restaurants. I would absolutely stay there again when in Tours.
Stayed 4 nights in Oct 2023

10/10 Excellent

luis, Saint cloud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is good, was my first time in tours and i like it theres a lot of thing you can do, and most importantly you can just walk around there's stores, restaurants and a lot of other things to do
Stayed 2 nights in Oct 2023

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to be so close to train station & town. Very helpful & knowledgeable staff. Wished for more user friendly coffeemaker in room. No instructions on use.
Stayed 3 nights in Aug 2023

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Tours
Perfect and central location to restaurants and next to tourist office. Also train station 2 minute walk. Hotel clean with access to spa facilities. Room spacious clean although some wear and tear visible. It did not have mini fridge which was a bit disappointing. View from the window was the back of the property facing some mechanical fans air conditioning units and terraces and rooftops. I was told all rooms are like that. However minimal time in a room so no big issue here.
Stayed 4 nights in Aug 2023

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious rooms, great location, enjoyed our stay.
Stayed 1 night in Jul 2023

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and parking. Very good spacious rrom
Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Stayed 1 night in Jul 2023

10/10 Excellent

Pat

Stayed 1 night in Jun 2023
Response from Florian M on Jun 22, 2023
Cher client, Nous vous remercions pour votre commentaire. Nous espérons vous accueillir de nouveau très prochainement. Florian M

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Florian M on Jun 22, 2023
Cher client, Nous vous remercions pour votre commentaire. Nous espérons vous accueillir de nouveau très prochainement. Florian M

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location, with station and tram links nearby
Stayed 1 night in May 2023
Response from Florian M on Jun 22, 2023
Cher client, Nous vous remercions pour votre commentaire. Nous espérons vous accueillir de nouveau très prochainement. Florian M

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Florian M on Jun 22, 2023
Cher client, Nous vous remercions pour votre commentaire. Nous espérons vous accueillir de nouveau très prochainement. Florian M

6/10 Okay

Pamela

Travelled with partner
This hotel was advertised as 4 stars but that wasn’t our experience here during our 2 night stay. The room was very large and quiet, however the amenities were lacking. The room only had paper cups, no glass for your nightstand or in the bathrooms, no wash cloths for the shower/bath. The soap dispenser was almost empty when we checked and never refilled by the time we checked out. The rooms and overall facilities need to be renovated as everything is rather old and tired looking. Not my favorite hotel during our week long stay in France. We did appreciate the location as it was close to everything in Tours with plenty of dining options and shopping!

8/10 Good

Branislava

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay here. Room was spacious and clean. Breakfast was also good with lots of options. The area of improvement would be to maintain the pool area few times a day. When we were there, there was a group of kids with no supervision of parents. The pool area was absolute mayhem, with pizza boxes n food everywhere. Kids doing cannon balls in the pool. I complained to the reception and they helped resolve the situation. The next few days the pool was ok but I noticed that by the end of the day, it could use sprucing up as not all guests are tidy and put their used towels in the used towel bins. Other than that, the location is excellent and our stay was very comfortable. Spacious, updated rooms.
Stayed 4 nights in Apr 2023

10/10 Excellent

Robert

Stayed 4 nights in Apr 2023

10/10 Excellent

Brooke

Stayed 1 night in Nov 2022

10/10 Excellent

Julie, Mill Creek

Stayed 1 night in Jun 2022

8/10 Good

Sarah

Stayed 2 nights in Sep 2022

10/10 Excellent

Sonia, Scarsdale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel is comfort, clean and well located. I recommend it.
Stayed 2 nights in Sep 2022
Response from Cindy on Nov 24, 2022
Dear Madam,I thank you for your nice words and excellent grade.We hope to welcome you again soon.Best regards,Cindy

10/10 Excellent

Iain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

David

Stayed 3 nights in Sep 2022

10/10 Excellent

Mary Susan

Stayed 3 nights in Aug 2022

8/10 Good

Qassim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place in the heart of the city
Stayed 4 nights in Aug 2022

8/10 Good

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in Tours (walkable to all the main sights) and a beautiful, historic hotel. Pool is a significant draw, esp in August heatwave. Staff were friendly, rooms are big and immaculate with comfy, big beds and lovely bed linen. We were disappointed not to be given interconnecting rooms (2 adults and 2 children so we had to split 1 parent and 1 kid in each room) despite arriving at 9.30am so plenty of time for this to be sorted (and they had given us interconnecting when we stayed 10 days previously). We put our bags in left-luggage and came back at 3pm (normal check-in time) only to be told the hotel was full so we couldn't have interconnecting. I wonder if this would have been different had they thought of it at 9.30am?! It's worth phoning in advance and securing an interconnecting room before you arrive, if this is important to you. Overall an excellent hotel and we will stay here again if the chance arises.
Stayed 1 night in Aug 2022

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has quite a history , having hosted Charles de Galle, Winston Churchill, Hemingway and the list goes on. It's a beautiful hotel in a great location neat restaurants, bike rental and the train station. The front desk staff was incredibly helpful.
Stayed 3 nights in Aug 2022

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near the Hotel de Ville, the main shopping boulevard, the Cathedral and a tram stop. Lots of restaurant choices nearby. 15 mins walk (or 2 tram stops) to the historic Place Plumereau and the river Loire. Beautiful, historic hotel with a small but perfect pool for cooling down after sightseeing. Breakfast and cleaning staff are brilliant. Room on 4th floor was very big, quiet, contemporary decor and very clean. Large, immaculate bathroom with useful electric radiator to dry off swimming things. Highly recommend this hotel and we will return.
Stayed 2 nights in Jul 2022

10/10 Excellent

Michael, Lexington

Stayed 1 night in Jul 2022

10/10 Excellent

Joanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and in such a great location close to the main promenade, train station and tourism office (hub for excursions). What made my stay even more superb was the front desk staff (Elza is wonderful and ever so helpful and friendly). Everyone went out of their way to help me (recommendations for restaurants, to find a suitcase, to call a taxi…the list goes on!) Thank you for such a great stay in Tours!
Stayed 2 nights in Jun 2022

10/10 Excellent

David

Stayed 1 night in Jun 2022

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Howard, Hudson

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel — large, comfortable rooms, pleasant lobby, friendly staff, nice breakfast, good value. Lovely pool and hot tub, handy garage parking.
Stayed 2 nights in May 2022

10/10 Excellent

DEANA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. The rooms are quite large and the hotel is in a great area of the city. It is also very close to the train station which made it easy to get to.
Stayed 1 night in May 2022
Response from Daniel on May 9, 2022
Dear Guests, Thank you so much for this lovely review! Best regards, Daniel

10/10 Excellent

Jelena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had modern decor, it was clean, well appointed and bright. I enjoyed the eclectic decor of the common areas, efficient and polite staff. There is also a pool in the hotel, but I did not get to use it. I will definitely stay here again when back in Tours.
Stayed 2 nights in Feb 2022

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in tours!
Fantastic! Amazing location especially at Christmas time across from Hotel de Ville. right near train station. staff was so nice. hotel is beautiful
Stayed 2 nights in Dec 2021
Response from Cindy on Dec 16, 2021
Dear Madam, Thank you so much for this great comment! Have a very Happy Christmas, Best regards, Cindy

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Cindy on Dec 16, 2021
Bonjour Madame, Un grand merci pour cette très belle note. A bientôt, Cindy

6/10 Okay

Jason

Business traveller
Liked: Room comfort
closed bar, mismatched decor, premium price for average experience
Stayed 2 nights in Oct 2021
Response from Cindy on Dec 16, 2021
Dear Guest, We thank you for your comment and experience. Best regards, Cindy

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
The hotel is like a grand dame. Nice lobby and our upgraded room is very large, clean and comfortable. The hotel is a 4 mini walk from the train station and 15 from the old historic town. Many great restaurants on Rue Colbert but plan ahead and make reservations! Happy customer.
Stayed 1 night in Oct 2021
Response from Daniel on Jan 4, 2022
Dear Guest, We thank you for your comment and experience. Best regards, Daniel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, lovely room
Stayed 2 nights in Sep 2021

10/10 Excellent

Annmarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and location
My second stay at this hotel. It’s very convenient to the train station and the main sights in Tours are within walking distance. There is a street of cafes around the corner and a tram stop. The room was large as was the bed with plenty of storage. Nice size bathroom and shower. Comfortable room. WiFi signal a bit weak but generally easy to connect to.
Stayed 2 nights in Sep 2021

8/10 Good

karine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Avi

Stayed 1 night in Jul 2021

10/10 Excellent

Leo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A grand old hotel in Tours, France.
Very good location. A ten minute walk from the Tours train station. Breakfast was excellent.
Stayed 3 nights in Jun 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish stop over
Beautifully located hotel with a very comfortable room. Didn't use the restaurant as there was a wealth of choice close at hand with nice al fresco eating.
Stayed 1 night in Sep 2020

8/10 Good

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central, nice big room
Lovely big room, and the building and lobby are beautiful. Very central, lots of dining options. Hotel bar closed, assume due to Covid situation. Would have been nice to have a fridge in the room for water.
Stayed 2 nights in Aug 2020

8/10 Good

Nerissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable hotel near train station
Clean and comfortable room close to the train station. WIFI connection wasn’t really working properly but otherwise hotel was fairly good overall.
Stayed 2 nights in Jul 2020

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020