All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We had an issue with our room that was resolved by the hotel.
Peggy
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 23, 2024
All comments are welcome, and we value your input. We strive to provide our guests with clean and fresh accommodations on all occasions, and we are sorry to hear about your concerns. We will review these matters with our housekeeping team as we work to uphold our standards. Thank you, and we wish you happier travels ahead.
6/10 Okay
Samantha
Mar 18, 2024
It was clean. Staff was nice.
Samantha
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Thank you for taking the time to write this review. I am happy to hear that you had a positive experience staying with us. We take pride in our customer service and hope you will stay with us again.
Our bathroom was pretty dirty. There was mold in the shower, on the shower head, and a huge stain on the floor of the tub. Otherwise, the room was nice, the breakfast was decent, and it wasn’t too far from where we needed to go
Sam
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Thank you, Sam for leaving us a review. I will meet with our housekeeping staff to look into the issues you experienced with your room.
Overall my stay was nice. Other than needing extra towels the front dest person told me i would have to bring my old ones down myself to get new ones. Never stayed anywhere that asked me to do that. She did mention that she was short staff, which was a inconvenience for me because i stayed on the 3rd floor.
Fremicka
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Thank you for staying with us. I do understand the frustration about the towels. After housekeeping leaves for the day, our policy is to have the guest come down to the front desk for clean towels as we are a select service hotel and do not have night time housekeeping.
10/10 Excellent
Aqueelah
Travelled with family, Travelled with family and small children
Thank you for staying with us and taking the time to leave us such a great review. We hope to have you stay with us again.
10/10 Excellent
Siara
Feb 25, 2024
Liked: Cleanliness
Siara
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 27, 2024
Thank you for taking the time to write this review. I am happy to hear that you had a positive experience staying with us. We take pride in our customer service and hope you will stay with us again.
The front desk help Wendy, was super helpful. The mattress, pillows and sheets were excellent !!! The tubs need a little attention but a great stay!!
Brenda
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
We can't thank you enough for staying with us at Wingate by Wyndham Plainfield location, as well as for your wonderful review. Our team works very hard to make sure every guest has the best time possible, so it's always nice to hear how much our guests enjoy our efforts. We look forward to having you stay with us again when you return to the area.
8/10 Good
Reginald
Feb 23, 2024
Reginald
Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Thank you for taking the time to write this review. I am happy to hear that you had a positive experience staying with us. We take pride in our customer service and hope you will stay with us again.
Thank you for taking the time to write this review. I am happy to hear that you had a positive experience staying with us. We take pride in our customer service and hope you will stay with us again.
8/10 Good
Eugene
Feb 17, 2024
Liked: Cleanliness, staff & service
Eugene
Stayed 1 night in Feb 2024
Response from General Manager on Feb 18, 2024
Thank you for taking the time to write this review. I am happy to hear that you had a positive experience staying with us. We take pride in our customer service and hope you will stay with us again.
Thank you for taking the time to write this review. I am happy to hear that you had a positive experience staying with us. We take pride in our customer service and hope you will stay with us again.
There was nothing we liked about this property. The staff was not welcoming or friendly. The hotel was old. Even the towels had an odd smell. Toilet seat was broken and not clean in the crevices by the screws.The shower curtain was ripped I had booked for 4 nights, but left next morning. No one even asked about our stay and then almost doubled our charge for the one night!!
Mary
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 9, 2024
Hello Mary, I am sorry that you were not happy with your stay. I have spoken with the staff and checked the room you were in, and did not see the broken toilet seat or ripped shower curtain. I do apologize that you experienced issues and felt you needed to check out early instead of addressing the staff with them. I hope that you give us another chance.
The staff was extremely helpful and nice. The room was very nice and the bed super comfortable. The only thing lacking was there were no hooks or towel racks in the bathroom.
Brenda
Stayed 1 night in Feb 2024
Response from General Manager on Feb 8, 2024
Thank you for taking the time to write this review. I am happy to hear that you had a positive experience staying with us. I will look into the room you stayed in as there should have been a hook on the back of the bathroom door. We take pride in our customer service and hope you will stay with us again.
Had a great stay at this property. The location, overall cleanliness, room condition and the complimentary breakfast were all fine with nothing to complain about. However what impressed me in particular was the friendliness of the manager at the front desk. Not only did she allow me an early checkin - the room was available - but the few moments of friendly conversation really made my day. Customer service like this will win you a lot of loyal customers!
Vivek
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 5, 2024
Thank you Vivek for the wonderful review! It was nice speaking with you at check-in and I am happy to hear that you had a great stay. Please keep us in mind next time you come this way to visit.
8/10 Good
Paul
Feb 4, 2024
Paul
Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Thank you for taking the time to write this review. I am happy to hear that you had a positive experience staying with us. We take pride in our customer service and hope you will stay with us again.
8/10 Good
Zachary
Business traveller
Feb 1, 2024
Liked: Staff & service, amenities
Overall a clean place to stay. The bathroom needs some attention. Shower head was absolutely disgusting. Mold around certain areas of the shower tub. Floor around toilet was nasty as well. But the room it self was otherwise well kept.
Zachary
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 1, 2024
Your comments regarding your recent visit are much appreciated, and it's unfortunate to hear that our accommodations failed to meet your expectations. We'll be sure to have our team members look into your comments further and make changes, however, we hope you'll consider visiting us again later down the road.
Great inexpensive option for overnight stay to catch early flight. Clean, quiet, felt safe, nice front desk staff. Comfortable bed, great shower, good towels, microwave, small fridge, coffee maker all make things convenient and efficient. Will be back!
Lee Ann
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
We can't thank you enough for staying with us at Wingate by Wyndham Plainfield location, as well as for your wonderful review. Our team works very hard to make sure every guest has the best time possible, so it's always nice to hear how much our guests enjoy our efforts. We look forward to having you stay with us again when you return to the area.
Not sure what was worse, the smell, the disrepair or the filth. The only saving grace for this property was the staff. Randy and Missy were great to deal with and the quality of the room should not reflect on them.
Sharon
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
All comments are welcome, and we value your input. We strive to provide our guests with clean and fresh accommodations on all occasions, and we are sorry to hear about your concerns. We will review these matters with our housekeeping team as we work to uphold our standards. Thank you, and we wish you happier travels ahead.
We can't thank you enough for staying with us at Wingate by Wyndham Plainfield location, as well as for your great review. Our team works very hard to make sure every guest has the best time possible, so it's always nice to hear how much our guests enjoy our efforts. We look forward to having you stay with us again when you return to the area.
Our room was dirty. We found dirty socks in the coat closet and bottle caps.
The pool was not operating, the sign said closed for cleaning and we were not aware of it
It had snowed and freezing temps. The sidewalks were not cleared or salted.
Not.impressed overall
Crystal
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 1, 2024
All comments are welcome, and we value your input. We strive to provide our guests with clean and fresh accommodations on all occasions, and we are sorry to hear about your concerns. We will review these matters with our housekeeping team as we work to uphold our standards. Thank you, and we wish you happier travels ahead.
Mold on bathroom ceiling and unclean rooms. Coffee grounds were left behind, loose strands of hair by microwave, bedsheets smelled like chemicals, mysterious stains on couches and walls, and overall smell of the whole building smelled awful. Internet didn't work last night and told staff and they dismissed it like it was no big deal. Breakfast was left to be desired but French toast on last day tasted like dirt. It did not deserve the high stars everyone was giving this property.
Michelle
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 21, 2024
Your comments regarding your recent visit are much appreciated, and it's unfortunate to hear that our accommodations failed to meet your expectations. We'll be sure to have our team members look into your comments further and make changes, however, we hope you'll consider visiting us again later down the road.
Need better information posted on airport shuttle. Hotel with identical name has 24 hr shuttle. This hotel shuttle starts 4am., a problem for early flights.
Deborah
Stayed 1 night in Jan 2024
Response from General Manager on Jan 21, 2024
Thank you Deborah for leaving us a review. Our shuttle hours are posted on all of our websites starting at 4am each day and ending at 11pm. We have had these hours since 2020.
Perfect for staying overnight when you have to be at the airport by 04:00 am for an early flight. Room was immaculate, had everything you might need, nice hot shower, everything in tip top shape and working order. Great value for the price! Will definitely return.
Lee Ann
Stayed 1 night in Jan 2024
Response from General Manager on Jan 20, 2024
Thank you for taking the time to write this review. I am happy to hear that you had a positive experience staying with us. We take pride in our customer service and hope you will stay with us again.
2/10 Terrible
Cathy
Jan 17, 2024
Disliked: Property conditions & facilities
Thisc
Cathy
Response from General Manager on Jan 20, 2024
Thank you Cathy for leaving your review. I would like to point out the issues you experienced including you filming the water draining from the sink after you unscrewed the drain. I do understand that you were upset about the leak, but unfortunately, you can not take the drain out and then film it to get a refund for your stay.
8/10 Good
Julia
Jan 14, 2024
Julia
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 20, 2024
Thank you for taking the time to write this review. I am happy to hear that you had a positive experience staying with us. We take pride in our customer service and hope you will stay with us again.
10/10 Excellent
Rebecca
Jan 13, 2024
Rebecca
Stayed 1 night in Jan 2024
Response from General Manager on Jan 20, 2024
Thank you for taking the time to write this review. I am happy to hear that you had a positive experience staying with us. We take pride in our customer service and hope you will stay with us again.
Thank you for taking the time to write this review. I am happy to hear that you had a positive experience staying with us. We take pride in our customer service and hope you will stay with us again.
Thank you for taking the time to write this review. I am happy to hear that you had a positive experience staying with us. We take pride in our customer service and hope you will stay with us again.
6/10 Okay
Melanie
Dec 30, 2023
Melanie
Stayed 1 night in Dec 2023
Response from General Manager on Jan 20, 2024
Thank you for taking the time to write this review. Please reach out and let us know what we can do to make your stay better next time.
I have no complaints the hotel was in great conditions in the room everything seemed to be well cleaned and up to par. The breakfast bar had plenty of options.
Yesenia
Stayed 1 night in Dec 2023
Response from General Manager on Jan 20, 2024
Thank you for taking the time to write this review. I am happy to hear that you had a positive experience staying with us. We take pride in our customer service and hope you will stay with us again.
Thank you for taking the time to write this review. I am happy to hear that you had a positive experience staying with us. We take pride in our customer service and hope you will stay with us again.
8/10 Good
Vivian
Dec 20, 2023
Vivian
Stayed 1 night in Dec 2023
Response from General Manager on Jan 20, 2024
Thank you for taking the time to write this review. I am happy to hear that you had a positive experience staying with us. We take pride in our customer service and hope you will stay with us again.
the front desk clerk was friendly and helpful. the rooms was clean
Jerry
Stayed 1 night in Dec 2023
Response from General Manager on Jan 20, 2024
Thank you for taking the time to write this review. I am happy to hear that you had a positive experience staying with us. We take pride in our customer service and hope you will stay with us again.
10/10 Excellent
Susie
Travelled with partner
Dec 17, 2023
Rooms were quiet and clean. Very roomy with the sofa in the room.
Susie
Stayed 1 night in Dec 2023
Response from General Manager on Jan 20, 2024
Thank you for taking the time to write this review. I am happy to hear that you had a positive experience staying with us. We take pride in our customer service and hope you will stay with us again.
I was able to make a last minute reservation at a really good price. The staff was absolutely wonderful very accommodating. We actually named the lady behind the desk Angel, because she was so awesome. She helped us know where to park our moving truck and car on trailer. She switched our room to a room that faced where our truck and trailer and car were parked. She said she does that for all of her truckers. She made up a pot of decaffeinated coffee for me that night. Just an all-around wonderful experience. If I lived close by I would actually like to go visit and say Hi. The following morning the lady that took over was just as helpful. I had asked about the tolls and how they worked and she told me they just take pictures of your license plate and mail you the bill. That was so reassuring to know.
Sharon
Stayed 1 night in Nov 2023
Response from General Manager on Jan 20, 2024
Thank you Sharon for your wonderful review! Wendy was the front desk agent that assisted you during your stay. I appreciate you taking the time to leave the review about the staff- it shows that they go above and beyond their regular duties. We look forward to having you stay again if you are in the area.
Thank you for taking the time to write this review. I am happy to hear that you had a positive experience staying with us. We take pride in our customer service and hope you will stay with us again.
We can't thank you enough for staying with us at Wingate by Wyndham Plainfield location, as well as for your wonderful review. Our team works very hard to make sure every guest has the best time possible, so it's always nice to hear how much our guests enjoy our efforts. We look forward to having you stay with us again when you return to the area.
Good hotel. Professional staff, quiet, and clean. Check in was amazingly quick!
John
Stayed 1 night in Dec 2023
Response from General Manager on Dec 8, 2023
Thank you for taking the time to write this review. I am happy to hear that you had a positive experience staying with us. We take pride in our customer service and hope you will stay with us again.
2/10 Terrible
Arnaud
Dec 2, 2023
Arnaud
Stayed 9 nights in Nov 2023
Response from General Manager on Jan 20, 2024
Thank you for taking the time to write this review. I am sorry to hear that you had a negative experience staying with us. We take pride in our customer service and hope you will consider giving us another chance and stay with us again.
What a pleasure to read your outstanding review of your recent experience at the Wingate by Wyndham Plainfield. We're so pleased to know our accommodations exceeded your expectations. Your compliments made our day and will be shared with our staff. It would be our pleasure to have you stay with us again in the future
Aunque solo fue una noche la que estuvimos lo super recomiendo. Las habitaciones estan amplias con un aroma a limpio. Le doy 5 estrellas.
Juan Sergio
Stayed 1 night in Nov 2023
Response from General Manager on Jan 20, 2024
What a pleasure to read your outstanding review of your recent experience at the Wingate by Wyndham Plainfield. We're so pleased to know our accommodations exceeded your expectations. Your compliments made our day and will be shared with our staff. It would be our pleasure to have you stay with us again in the future
Thank you for taking the time to write this review. I am happy to hear that you had a positive experience staying with us. We take pride in our customer service and hope you will stay with us again.
We weren’t there but two nights over Thanksgiving so not a very long time. Everything was great. I would have been perfect if there had been a hot tub by the pool to soak our travel weary bodies. Other than that, we had an excellent stay especially for the reasonable price!
Kathy
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 8, 2023
What a pleasure to read your outstanding review of your recent experience at the Wingate by Wyndham Plainfield. We're so pleased to know our accommodations exceeded your expectations. Your compliments made our day and will be shared with our staff. It would be our pleasure to have you stay with us again in the future
The property was filthy…rooms were nasty, had mildew and toilets were filled with old urin
Kelly
Stayed 1 night in Nov 2023
Response from General Manager on Jan 20, 2024
Hello Kelly. I looked into your complaints on this review and did not see any complaints while you were at the property. Please reach out to management with any proof you may have.
8/10 Good
Joanna
Nov 25, 2023
Joanna
Stayed 1 night in Nov 2023
Response from General Manager on Jan 20, 2024
Thank you for taking the time to write this review. I am happy to hear that you had a positive experience staying with us. We take pride in our customer service and hope you will stay with us again.
10/10 Excellent
Crystal
Nov 25, 2023
Crystal
Stayed 1 night in Nov 2023
Response from General Manager on Jan 20, 2024
Thank you for taking the time to write this review. I am happy to hear that you had a positive experience staying with us. We take pride in our customer service and hope you will stay with us again.
The hotel was nasty…there was using all around the toilet, tub had mildew room 208 and 223….bed sheets were used and made up….hotel is not what I expected….it was very unclean and shouldn’t be open
Kelly
Stayed 1 night in Nov 2023
Response from General Manager on Jan 20, 2024
This is a duplicate review from a guest that did not stay at the hotel. I have asked for proof and have not heard anything back.
6/10 Okay
Mary
Travelled with family
Nov 24, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Bathrooms have poor layout, cleanliness, pool wasnt always open, no soap to do laundry.
Mary
Stayed 4 nights in Nov 2023
Response from General Manager on Jan 20, 2024
Thank you for taking the time to write this review. I am sorry to hear that you had a negative experience staying with us. We take pride in our customer service and hope you will stay with us again.