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Reviews of Staybridge Suites Indianapolis-Airport, an IHG Hotel

3 out of 5
Staybridge Suites Indianapolis-Airport, an IHG Hotel
6295 Cambridge Way, Plainfield, IN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 127 out of 192 reviews" "
Rating 8 - Good. 46 out of 192 reviews" "
Rating 6 - Okay. 12 out of 192 reviews" "
Rating 4 - Poor. 1 out of 192 reviews" "
Rating 2 - Terrible. 6 out of 192 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nagomba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Thank you so much.
Stayed 1 night in Mar 2024

6/10 Okay

Marcelo

Travelled with family
Liked: Amenities
Okay. Can be cleaner. The breakfast was very good
Stayed 1 night in Feb 2024

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly good.
Surprisingly good. Lobby was warm and inviting, and absolutely clean. Staff was helpful and friendly. Room was comfortable, and the location can’t be beat for a road trip.
Stayed 1 night in Dec 2023

10/10 Excellent

Diane

Stayed 1 night in Sep 2023
Response from Management on Nov 7, 2023
Thank you for being our guest.

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, close to Indianapolis International Airport, GREAT staff! Highly recommend
Stayed 1 night in Sep 2023
Response from Management on Oct 12, 2023
Thank you for being our guest.

6/10 Okay

Brenda

Liked: Cleanliness, staff & service
Set my computer on the desk in room 108, returned after dinner and ants climbing all on computer and up the wall
Stayed 1 night in Jul 2023
Response from Management on Aug 11, 2023
Thank you for letting us know and sorry for the inconvenience. I am glad my team was able to correct the situation.

8/10 Good

Sondra

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed with the kids and it was very spacious and nice. Loved everything except for the bed covers weren't very clean, the couch was a little worn down and the pool was very dirty. Other then that everything was nice.
Stayed 1 night in Jun 2023
Response from Management on Aug 11, 2023
Thank you for being our guest.

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Staff was friendly and informative. Curtains in room had a couple of stains on them but overall lovely room. Breakfast was not great my husband said the sausage gravy was greasy and I tried to have the eggs but they were watery. We ended up going to Cracker Barrel for breakfast.
Stayed 1 night in Apr 2023
Response from Management on May 25, 2023
Thank you for staying with us.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Management on May 25, 2023
Thank you for being our guest.

10/10 Excellent

KAREN, Palmyra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Management on Mar 27, 2023
Thank you

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great room for the price. We had everything we needed, and after a long drive, that was very welcome. Thank you.
Stayed 1 night in Dec 2022

6/10 Okay

Don

Liked: Cleanliness, amenities
Disliked: Staff & service
Overall, the hotel was fine. The person working the evening/night shift at the front desk on Saturday, October 29 was unfriendly and unhelpful. She was not welcoming and acted as if I had inconvenienced her when I stopped by the desk a couple of times to ask questions or buy water.
Stayed 1 night in Oct 2022
Response from Management on Dec 27, 2022
Thank you for your feedback and sorry to hear about the inconvenience.

2/10 Terrible

jerome

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it flight path bothe take off and landing just awlful
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One incident but rectified.
The room was nice and clean, but did show some wear and tear. The employees were super nice and friendly. There was an issue with our booking. I went through Hotels.com but won't be doing that again. I booked a king bed and was given a queen instead. The hotel made it right so it all worked out in the end. From now on, I will be booking a hotel room by calling the actual hotel I want to stay at.
Stayed 2 nights in Sep 2022

8/10 Good

Peggy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly & accomodating
Stayed 3 nights in Sep 2022

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect No Complaints
From beginning to end perfect stayed here for my wedding weekend couldn't have made a better choice wedding party all had different types of rooms and all of them was amazing.I stayed in the 2bdr suite and trust it is well worth it the staff was nice and so accommodating.
Stayed 3 nights in Sep 2022

2/10 Terrible

MOnica

Travelled with family
Disliked: Staff & service, property conditions & facilities
HIGHLEY DISAPPOINTED AND UPSET
I PAID OVER $200 A NIGHT FOR A ROOM THAT WAS SUPPOSE TO HAVE 2 QUEEN BEDS IN A ROOM AND A PULL OUT SOFA WAS GIVEN A ROOM WITH 2 CHAIR IN FRONT ROOM AND 2 DOUBLE BEDS MUCH SMALLER THAN, THE WHOLE REASON I BOOKED THE HOTEL IN THE BEGINNING WAS FOR THE HEQATED INDOOR POOL,,,,,,,,WRONG FALSE IT ONLY HAS OUT DOOR ONE, DESCRIPTION ON SITE SAYS INDOOR AND OUTDOOR. AND I AM NOT THE ONLY ONE THAT WQAS THERE THAT WEEKEND THAT WAS SURPRISED THAT THERE WAS NOT AN INDOOR POOL . THE OTHER FAMILIES CHECKED OUT AND WENT SOMEWHERE ELSE.......WASTE OF MONEY LOTS OF IT OVER $450
Stayed 1 night in Sep 2022

10/10 Excellent

Cindi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, comfortable beds. Trash cans are too small, hot tub was not hot and dirty! Breakfast was good!
Stayed 1 night in Jul 2022

8/10 Good

Ann

Liked: Cleanliness, room comfort
We were surprised that this hotel does not provide daily housekeeping service. Needed to request fresh towels.
Stayed 2 nights in May 2022

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
I stayed overnight at the Staybridge after a late-arriving flight. The facilities were clean and just as described. While it is under the flight path, I didn't find the airport noise to be too bad. The complementary breakfast was your average hotel breakfast, and was well-stocked even though I came down towards the end of breakfast hours. Only negative is that the Hotels.com listing says that there is a free airport shuttle, but when I called earlier the day of my reservation the front desk said there wasn't a shuttle. It seems like the listing needs to be updated!
Stayed 1 night in May 2022

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Brooklyn

Stayed 2 nights in Apr 2022

8/10 Good

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Needs curtain updates
Stayed 1 night in Apr 2022

10/10 Excellent

Calvin, Riverview

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean and the staff was super friendly. I would definitely come back to this hotel again when in the area.
Stayed 2 nights in Mar 2022

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One night with daughter
I wish there would have been blackout curtains in the room. The parking lot needed to be plowed and iced really badly. Still a decent stay though and would stay again.
Stayed 1 night in Feb 2022

2/10 Terrible

Krista

Stayed 1 night in Jan 2022

10/10 Excellent

Lianghui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and room was wonderful. Super comfy beds and the pillows were much better than other hotels we have stayed at.
Stayed 1 night in Dec 2021

10/10 Excellent

Mary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Good breakfast friendly service
Stayed 3 nights in Dec 2021

8/10 Good

Erik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Dec 2021

8/10 Good

Marty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was nice & clean. Easy to find, park was kinda tight.
Stayed 1 night in Dec 2021

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Very nice room. Comfortable bed. Room had everything we needed for an overnight stay. Dog friendly with no extra charge. "Big plus". Lots of clean grass area to walk dog. Quick and easy check in and out. Nice community areas on 1st floor like dining area, sitting area and business center which had some games and stuff to keep the kids busy. I will definitely stay here again. Two suggestions to management, not critical,night dog walkers would appreciate a little more light around the entire premises and more trash cans outside. Not something one would notice if you didn't have to walk your dog at 4am.
Stayed 1 night in Dec 2021

8/10 Good

JUSTINE M, Fishers

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very nice stay. Tbe couch was a little too low.
Stayed 1 night in Nov 2021

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The evening and morning check in clerks were very helpful and friendly. Brenda was also very friendly in the kitchen and kept the breakfast nook in tip top shape. She was very good at her job and cares about the clients in her care.
Stayed 1 night in Oct 2021

8/10 Good

jane

Travelled with partner
Liked: Staff & service
Liked the location since it's away from the busy downtown and it's drivable to eatery places and shopping. The place is a bit dated compared to other Staybridge Suites that we've been to. Suite room is okay in terms of cleanliness but heater didnt work and icemaker never made a single a ice. Tried to inform front desk and was told "I can let maintenance know" and end of story :(
Stayed 2 nights in Oct 2021

10/10 Excellent

Shannon

Stayed 7 nights in Sep 2021

10/10 Excellent

Candace

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

4/10 Poor

Stephanie, Bowie

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The smell of dog urine was very strong. It seems that a urinated in the bed and on the carpet. There was lots of dog hair on the carpet next to the bed.
Stayed 1 night in Sep 2021

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Hot breakfast and amount of items provided was amazing, especially during this pandemic. Much appreciated!
Stayed 4 nights in Sep 2021

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort
Decent stay
Bed was super comfortable! For some reason, the door didn’t quite fit properly thus any hall noise was more audible. The bathroom was dated while the kitchenette was new.
Stayed 1 night in Sep 2021

10/10 Excellent

Michelle

Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the outdoor space
Stayed 2 nights in Aug 2021

8/10 Good

Birgit

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Southrn7788
Wonderful! Great service, clean and close to everything
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
At check in we were given someone else’s reservation. After that she failed to code our key cards so we couldn’t get in our room. Breakfast was fine. Some of help was very friendly. Lobby smelled like sewer. Elevators and hallways smelled like urine. Dogs everywhere including pit bulls lunging out off elevators. No cleaning service or clean towels. We were told rooms are only cleaned weekly. Should have been told that ahead of time.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Decent stay with some minor, correctable issues.
Overall, the stay was ok. Check-in was a little ridiculous with check-in starting at 3 but not being able to get into our room until almost 6. The kitchen is SMALL, can only wash one dish at a time and it barely fits to rinse and the burners worked less than ideally but they do work. The toaster oven on top of the fridge was dusty from lack of use and cleaning and overall the hotel smelled most days of various things people in the hotel may have been cooking but I'm not sure the odors would be completely avoidable.
Stayed 7 nights in Jul 2021