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JW Marriott Indianapolis – Avis

4 out of 5
JW Marriott Indianapolis
10 S West Street, Indianapolis, IN

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 875 avis sur 1191." "
Note de 8 – Bien, d’après 163 avis sur 1191." "
Note de 6 – Acceptable, d’après 60 avis sur 1191." "
Note de 4 – Médiocre, d’après 48 avis sur 1191." "
Note de 2 – Terrible, d’après 45 avis sur 1191." "

9,6/10

Propreté

9,2/10

Service et personnel

9,0/10

Commodités

9,6/10

État et installations de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 – Excellent

Jonna

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Was a beautiful place to stay. Extremely clean. Will stay again
Séjour de 1 nuit en avril 2024
Phil Ray, General Manager a répondu le 3 mai 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 – Excellent

John

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
.
Séjour de 1 nuit en avril 2024
Phil Ray, General Manager a répondu le 1 mai 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 – Excellent

Julie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Absolutely beautiful hotel.
Séjour de 1 nuit en avril 2024
Phil Ray, General Manager a répondu le 29 avr. 2024
We take great pride in servicing your needs and are delighted to hear that we have met your expectations. We hope to see you again whenever your travels bring you back to Indy.

10/10 – Excellent

Mohammad

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Parking is very expensive.
Séjour de 1 nuit en avril 2024
Phil Ray, General Manager a répondu le 26 avr. 2024
I understand your comment about the parking, Indy parking pricing does surprise some people as they are not expecting it to be as close to cities like Chicago or New York. Our pricing is consistent within the marketplace for other full-service hotels and we monitor to make sure we are competitive. I apologize that we fell short of your expectations regarding the parking. Be assured I will speak with our team and ensure we communicate the parking rates before and after arrival so that guests are not caught off guard again.

10/10 – Excellent

Jean Philippe

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful site! Great Location!
Séjour de 2 nuits en avril 2024
Phil Ray, General Manager a répondu le 23 avr. 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 – Excellent

Joseph

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I love the hospitality. Property has FedEx inside. A Starbucks. 2 restaurants. We tried OP. Very good Italian restaurant. A little pricey for us but the food was worth it.
Séjour de 1 nuit en avril 2024
Phil Ray, General Manager a répondu le 22 avr. 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 – Excellent

Simone

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Really nice
Séjour de 1 nuit en avril 2024
Phil Ray, General Manager a répondu le 22 avr. 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 – Excellent

Josh

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It’s very nice
Séjour de 1 nuit en avril 2024
Phil Ray, General Manager a répondu le 22 avr. 2024
We take great pride in servicing your needs and are delighted to hear that we have met your expectations. We hope to see you again whenever your travels bring you back to Indy.

2/10 – Terrible

MELINDA

Points faibles : Service et personnel
Séjour de 3 nuits en avril 2024
Phil Ray, General Manager a répondu le 22 avr. 2024
We always try to provide our guests with excellent service and I’m sorry we did not achieve this for you. Please accept our apology for not meeting your expectations.

10/10 – Excellent

Cyros

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Phil Ray, General Manager a répondu le 15 avr. 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 – Excellent

Machanda

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is nice hotel with friendly and professional staff.
Séjour de 1 nuit en avril 2024
Phil Ray, General Manager a répondu le 15 avr. 2024
We enjoy taking care of our guests and we’re delighted we were able to meet your expectations. We’ll be looking forward to your return.

10/10 – Excellent

Tayler

Séjour de 2 nuits en avril 2024
Phil Ray, General Manager a répondu le 3 mai 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 – Excellent

John

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It’s all good.
Séjour de 2 nuits en avril 2024
Phil Ray, General Manager a répondu le 12 avr. 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 – Excellent

John

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Phil Ray, General Manager a répondu le 12 avr. 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 – Excellent

Erin

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was beautiful. The room service was delicious. I loved that we could walk to Lucas Oil Stadium.
Séjour de 1 nuit en avril 2024
Phil Ray, General Manager a répondu le 11 avr. 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 – Excellent

richard

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice and clean, great stay.
Séjour de 1 nuit en avril 2024
Phil Ray, General Manager a répondu le 11 avr. 2024
We take great pride in servicing your needs and are delighted to hear that we have met your expectations. We hope to see you again whenever your travels bring you back to Indy.

8/10 – Bien

Liliane

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
I like the high sunrise view
Séjour de 1 nuit en avril 2024
Phil Ray, General Manager a répondu le 11 avr. 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 – Excellent

David

Séjour de 2 nuits en avril 2024
Phil Ray, General Manager a répondu le 29 avr. 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 – Excellent

Rian

Séjour de 2 nuits en avril 2024
Phil Ray, General Manager a répondu le 11 avr. 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 – Excellent

Edward

Séjour de 2 nuits en avril 2024
Phil Ray, General Manager a répondu le 29 avr. 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 – Excellent

Branden

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
All the staff was very helpful
Séjour de 1 nuit en avril 2024
Phil Ray, General Manager a répondu le 8 avr. 2024
Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that our staff contributed to making your stay memorable. We hope to see you again whenever your travels bring you back to Indy.

10/10 – Excellent

Brandon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Phil Ray, General Manager a répondu le 9 avr. 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 – Excellent

Amy

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Seamless stay from start to finish
Séjour de 1 nuit en avril 2024
Phil Ray, General Manager a répondu le 8 avr. 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

8/10 – Bien

Robin

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Location is a great. View is amazing. Bed was hard as a rock and pillows hurt my neck. No microwave
Séjour de 1 nuit en avril 2024
Phil Ray, General Manager a répondu le 8 avr. 2024
Thank you for this valuable feedback and be assured we’ll take steps to correct any shortcomings. We appreciate your business and hope to be of service to you whenever you are in the area again.

10/10 – Excellent

Beth

Voyage de couple
Very nice property… so far so good! No complaints!
Séjour de 1 nuit en avril 2024
Phil Ray, General Manager a répondu le 8 avr. 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 – Excellent

Tracy

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly staff, clean rooms and property. I had a great night sleep. The room had a fabulous view of downtown Indy. A easy walk to Lucas Oil stadium. I will definitely come back here with my next trip back to Indy.
Séjour de 1 nuit en avril 2024
Phil Ray, General Manager a répondu le 8 avr. 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 – Excellent

Char

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
.
Séjour de 1 nuit en avril 2024
Phil Ray, General Manager a répondu le 8 avr. 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

8/10 – Bien

Jessica and David

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Was nice, clean, and comfortable. My only complaint was the parking situation. Self park was full so we uses valet service but they charged me for self park and valet parking so essentially double charging. I did catch at checkout and they said they would fix it. We also had over a 30 min wait to recieve our car back. Valet staff was apologetic and were very busy but that would be the only complaint. Room was nice and clean and we walked to our event at lucas oil easily using the skywalk and covention center.
Séjour de 1 nuit en avril 2024
Phil Ray, General Manager a répondu le 8 avr. 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 – Excellent

Paul

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful and professional!
Séjour de 1 nuit en avril 2024
Phil Ray, General Manager a répondu le 8 avr. 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 – Excellent

Kari

Voyage en famille avec de jeunes enfants, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room had an amazing view! The hotel was well maintained and VERY clean. Bed was comfortable. All of the staff were friendly and helpful! LOVED that it was attached to the convention center and Lucas Oil Stadium. I do not have one negative thing to say! I will definitely be staying here again when visiting Indianapolis!
Séjour de 1 nuit en avril 2024
Phil Ray, General Manager a répondu le 8 avr. 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

8/10 – Bien

Jessica

Séjour de 1 nuit en avril 2024
Phil Ray, General Manager a répondu le 26 avr. 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 – Excellent

Deadra

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent Stay booked another night!!
Séjour de 1 nuit en mars 2024
Phil Ray, General Manager a répondu le 1 avr. 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 – Excellent

NICOLAS

Voyage de couple
El único inconveniente es la tabla de planchar. Gracias
Séjour de 1 nuit en mars 2024
Phil Ray, General Manager a répondu le 26 mars 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

4/10 – Médiocre

Alex

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Godfrey at the front desk was rude
Séjour de 1 nuit en mars 2024
Phil Ray, General Manager a répondu le 25 mars 2024
We always try to provide our guests with excellent service and I’m sorry we did not achieve this for you. Your comments are integral to our ability to improve our service, as we continue to train our staff. Please accept our apology for not meeting your expectations.

10/10 – Excellent

Reid

Séjour de 4 nuits en mars 2024
Phil Ray, General Manager a répondu le 8 avr. 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 – Excellent

Carl

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Phil Ray, General Manager a répondu le 19 mars 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 – Excellent

Letitia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The view and staff was amazing. The food was also delicious!
Séjour de 1 nuit en mars 2024
Phil Ray, General Manager a répondu le 18 mars 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 – Excellent

Tina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Phil Ray, General Manager a répondu le 19 mars 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 – Excellent

Marc

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Phil Ray, General Manager a répondu le 19 mars 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

6/10 – Acceptable

Kevin

Séjour de 1 nuit en mars 2024
Phil Ray, General Manager a répondu le 18 mars 2024
We always try to provide our guests with excellent service and I’m sorry we did not achieve this for you. Please accept our apology for not meeting your expectations.

8/10 – Bien

Dustin

Voyage de couple
Points forts : État et installations de l’hébergement
I stayed on the 27th floor in a king sized bed with my wife for a night to get away without kids. We were on the side with a view of the city. I live 20 mins south of Indianapolis, so quite familiar with the city. You can walk via the sky walks to the convention center and mall if it’s cold or rainy. The room was updated and modern. Good size and comfortable. I was also a big fan of the gym. The only down side was if you have trouble sleeping, it was noisy at times from sirens and/or traffic. It did not affect my sleep. Overall 9.5/10
Séjour de 1 nuit en mars 2024
Phil Ray, General Manager a répondu le 11 mars 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

8/10 – Bien

Jacob

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had an excellent time staying here, very clean rooms and friendly staff. Only negative was housekeeping knocking on our door 3 times within an hour on the morning of checkout.
Séjour de 1 nuit en février 2024
Phil Ray, General Manager a répondu le 11 mars 2024
Thank you for this valuable feedback and be assured we’ll take steps to correct any shortcomings. We appreciate your business and hope to be of service to you whenever you are in the area again.

10/10 – Excellent

Camille

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
X
Séjour de 1 nuit en mars 2024
Phil Ray, General Manager a répondu le 11 mars 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 – Excellent

Jonathan

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was a fantastic property - the room (bedding, appliances, bathroom) was all top notch. The in-house bar and restaurant were good (and not unreasonably priced) and it was walking distance from a lot of great attractions. I was there the weekend of a very large sports convention for children and given the circumstances it was amazingly quiet in the room.
Séjour de 1 nuit en février 2024
Phil Ray, General Manager a répondu le 1 mars 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 – Excellent

Antoine

Nice and clean
Séjour de 1 nuit en février 2024
Phil Ray, General Manager a répondu le 27 févr. 2024
We take great pride in servicing your needs and are delighted to hear that we have met your expectations. We hope to see you again whenever your travels bring you back to Indy.

10/10 – Excellent

Katherine

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Loved it!
Séjour de 1 nuit en février 2024
Phil Ray, General Manager a répondu le 27 févr. 2024
We enjoy taking care of our guests and we’re delighted we were able to meet your expectations. We’ll be looking forward to your return.

8/10 – Bien

Brian Alexis

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This was nice place to stay as well as you have to visit Longs bakery.
Séjour de 3 nuits en février 2024
Phil Ray, General Manager a répondu le 26 févr. 2024
We enjoy taking care of our guests and we’re delighted we were able to meet your expectations. We’ll be looking forward to your return.

10/10 – Excellent

Vanessa

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Excelente
Séjour de 1 nuit en février 2024
Phil Ray, General Manager a répondu le 26 févr. 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 – Excellent

DeWayne

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Pieceful and very nice atmosphere. Everyone was polite and very helpful. Im definitely stay again next time i visit. Food is awesome
Séjour de 1 nuit en février 2024
Phil Ray, General Manager a répondu le 26 févr. 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 – Excellent

David, West Chester

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent
Séjour de 1 nuit en février 2024
Phil Ray, General Manager a répondu le 26 févr. 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.