Exterior

Reviews of Fairfield Inn & Suites Indianapolis Avon

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 194 out of 323 reviews" "
Rating 8 - Good. 76 out of 323 reviews" "
Rating 6 - Okay. 17 out of 323 reviews" "
Rating 4 - Poor. 17 out of 323 reviews" "
Rating 2 - Terrible. 19 out of 323 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cole Bibbee on Apr 2, 2024
On behalf of our team, I would like to express our sincere gratitude for selecting The Fairfield Inn & Suites of Avon as your preferred residence away from home. Your decision to entrust us with your accommodation needs is truly appreciated.We extend our heartfelt thanks for sparing your valuable time to provide us with feedback regarding your experience. Your insights are instrumental in helping us refine and elevate our services to better cater to your needs and expectations.It would be our privilege to have the opportunity to welcome you back once more in the near future, as we endeavor to continuously exceed your expectations and provide you with an exceptional stay experience.

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The newly remodeled hotel is nice and comfortable. The staff is very helpful.
Stayed 1 night in Mar 2024
Response from Cole Bibbee on Mar 26, 2024
We're thrilled to hear that you enjoyed our newly remodeled hotel and found it to be comfortable. Our team takes great pride in providing a welcoming and accommodating experience for our guests. It's wonderful to hear that our staff was able to assist you during your stay. Your kind words are truly appreciated, and we look forward to welcoming you back for another enjoyable visit in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very nice property. Easy check in. Stayed in room 220. Outlet behind bed closest to bathroom needed repaired as top didn’t work and it was loose in the wall. The shower curtain was too small for the bathtub so water got on floor. My bed was terribly uncomfortable so I slept on top of comforter. But I have back pain. Needed more outlets. 220 needs updated. Would stay again but ask for updated room
Stayed 1 night in Mar 2024
Response from Cole Bibbee on Mar 26, 2024
Thank you for your detailed feedback. We're glad to hear that you found our property overall nice and had an easy check-in experience. However, we apologize for the issues you encountered during your stay, including the outlet and shower curtain concerns, as well as discomfort with the bed. Your comments are valuable to us, and we will address these issues promptly to ensure a more comfortable experience for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean. Courteous staff. Would stay again.
Stayed 1 night in Mar 2024
Response from Cole Bibbee on Mar 26, 2024
We appreciate your positive feedback! It's wonderful to hear that you enjoyed your stay at our hotel and found our facilities clean with a courteous staff. We strive to provide a comfortable and welcoming environment for all our guests, and we're thrilled to hear that you would choose to stay with us again. We look forward to welcoming you back on your next visit! If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share.

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was very nice. However the pool water was so cold that it I got up up to my ankle and hit back out…which was sad because I chose it specifically for the pool since it was important to use for physical therapy while visiting family.
Stayed 3 nights in Dec 2023
Response from Ashley R. on Dec 28, 2023
Thank you so much for taking time out of your day to share about your experience with us! Your stay was below our standard. Our top priority is providing the best quality of service to you throughout your stay. Your feedback has been shared with the proper leadership department to prevent this from happening again in the future. We hope you reconsider us in the future when your plans bring you back to the Avon area. Have a great day!

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Hubert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sunday, Suwanee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility , I was upgraded to executive suite . I will definitely visit again soon .
Stayed 1 night in Nov 2023

10/10 Excellent

Justin

Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed there many times. Enjoyed it every time.
Stayed 1 night in Sep 2023

2/10 Terrible

Cuma denise

Disliked: Cleanliness, staff & service, property conditions & facilities
Tv didnt work the entire time, pool was way too cold to swim in, no rollaway bed, sour milk at continental breakfast. Nobody seemed to care
Stayed 3 nights in Sep 2023

10/10 Excellent

Gene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When you can't be at home
Clean comfortable, had a decent breakfast, and lots of food choices within 3/4 mile either direction from hotel.
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
Very unhappy
The billing is all messed up. Extremely unhappy.
Stayed 3 nights in Jul 2023

2/10 Terrible

Charles

Price change in room rate from 179$ to 239$ with no notice. 3rd floor room. I’m 70 yo man had walk down 3 flights of stairs with luggage because elevator wa out not working
Stayed 3 nights in Jul 2023

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service
Close to shopping and dining. Lots of things to do. The staff was very friendly and helpful. The elevator was not working while we were there and we were on the 4th floor. My husband has a very bad back so it was very difficult for him.
Stayed 2 nights in Jun 2023

10/10 Excellent

Olayinka

Liked: Cleanliness, staff & service, room comfort
It was great and environment very conducive
Stayed 3 nights in Jun 2023

2/10 Terrible

timothy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The elevator was out the entire 4 day stay. No one was available to assist with porter duties. The website did not indicate the elevator being out. The second floor was under construction and smelled of tobacco and cannabis. The check in process took far longer than necessary.
Stayed 4 nights in Jun 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness
Elevator didn’t work for 3 days of our stay and room wasn’t cleaned during stay.
Stayed 5 nights in May 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Hampton Inns are always great to stay at. It’s one of my preferred hotels when I travel. Consistent high quality.
Stayed 1 night in Jun 2023

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 2 nights in May 2023

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk people were by great.
Stayed 1 night in May 2023

10/10 Excellent

Noel

Stayed 1 night in May 2023

4/10 Poor

Jason

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

David

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Surprisingly very quiet for being on a busy street. The best thing was the mattress. That great mattress & the quiet made for a wonderful night’s sleep!
Stayed 1 night in Mar 2023

8/10 Good

Annell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk staff was the best.
Stayed 1 night in Mar 2023

4/10 Poor

Duana

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The pool was freezing. When we told staff they said it’s 76 degrees and we voiced it was unfortunately not. They did allow us to go to the adjacent hotel to use their pool but we wished we would have just stayed there.
Stayed 1 night in Feb 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2023

6/10 Okay

Dawn

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was great. The property is in construction, but I didn’t know until I got there. They referred guest across the lot to a Hilton Hampton for better amenities - if you wanted the actual advertised breakfast or a warm pool, you could visit the other hotel. Had I known that, I’d have booked at the other hotel. It’s a chilly weekend, a warm pool is great- but not if my children have to walk wet in the cold to go back to our warm IN A DIFFERENT BUILDING. A complimentary breakfast that is both that good so you refer to another place to eat??? Either shut down and fix up; or stay open and charge accordingly, with full disclosure about (lacking) amenities. Also- Hiltons rooms were so much nicer! You should not refer people to a hotel that will make yours, the one they are paying for, look so much worse at the same price point.!!!
Stayed 1 night in Feb 2023

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonably priced. Convenient location.
Stayed 1 night in Dec 2022

10/10 Excellent

Victor

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Hotel y Ubicación a 10 minutos del Aeropuerto Int de Indianápolis
Stayed 1 night in Dec 2022

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

8/10 Good

Marjorie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They did not empty our trash in our room.
Stayed 2 nights in Oct 2022

10/10 Excellent

Brad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Friendly service and clean atmosphere
Stayed 2 nights in Sep 2022

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 1 night in Aug 2022

6/10 Okay

Verified traveller

Travelled with family
Daily breakfast was bit disappointing and workout room is pretty sparse. Room was average size and cleanliness. Only 2 dresser drawers for 2-queen bed room.
Stayed 4 nights in Aug 2022

2/10 Terrible

Cindy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Paula, Peoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful and property was clean. Very good stay.
Stayed 1 night in Jul 2022

4/10 Poor

Terry

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property overall was excellent. We stayed There because of the indoor pool. Unfortunately when we got there we were told the pool was not available. Although they did say we could go to the Hampton next door and use their pool. Very disappointed because of this we stayed there because we wanted to use the pool.
Stayed 1 night in Jul 2022

10/10 Excellent

Dirk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. Night manager Bran did a particularly good job, grabbing fresh coffee one night and delivering room supplies another night.
Stayed 4 nights in Jul 2022

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, the breakfast was good and the hotel was clean. Nice little getaway.
Stayed 2 nights in Jun 2022

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All of the staff were friendly, especially Sherry! She went above and beyond to make sure we were taken care of.
Stayed 2 nights in Jun 2022

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

8/10 Good

Keri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is extremely nice and very clean! We loved the pool and work out area. The ladies at the front desk were extremely friendly and helpful! The only negative, was how loud the room was at night. I did not sleep well thanks to the people stomping around in the room above us, and a lot of noise from the street and parking lot. It would be nice if they wouldnt place people in rooms all next to eachother or below one another, if at all possible. But maybe thw hotel was sold out and there was no choice. I would definitely stay here again but i would ask for a room on the top floor and possibly away from other occupied rooms, since we have children that go to bed at 9.
Stayed 1 night in Jun 2022

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay! Very clean and the beds and pillows were awesome!
Stayed 1 night in May 2022

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Geat hotel!
This is a really nice hotel! It was clean, spacious and had a great breakfast. I love the lemon sage shower gel, shampoo and conditioner. It even had a shower seat should you need one. We will come back again when visiting our daughter in Indy.
Stayed 1 night in May 2022

10/10 Excellent

Tara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly and helpful.
Stayed 2 nights in May 2022

8/10 Good

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room needs better wall outlets, couldn't plug phone charger in kept falling out from the outlet And would have been nice if they had darker curtains to block the sun/steet lights was on top floor. Besides that was a nice room.
Stayed 2 nights in May 2022

2/10 Terrible

SUSAN K

Stayed 3 nights in May 2022