Exterior

Reviews of Holiday Inn Indianapolis Downtown, an IHG Hotel

3 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 416 out of 1010 reviews" "
Rating 8 - Good. 297 out of 1010 reviews" "
Rating 6 - Okay. 151 out of 1010 reviews" "
Rating 4 - Poor. 79 out of 1010 reviews" "
Rating 2 - Terrible. 67 out of 1010 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were real nice
Stayed 1 night in Mar 2024

2/10 Terrible

Beth

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

amanda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great, i had no issues
Stayed 1 night in Mar 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and the property was in good condition. The staff was courteous and helpful. I did not like having to pay $20/day parking fee.
Stayed 2 nights in Mar 2024

8/10 Good

Ernest

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very nice and big rooms
Stayed 1 night in Mar 2024

2/10 Terrible

Rebecca

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was charged twice for the stay. When I checked in, I told them that I had booked and paid for it already on the Expedia app, but I guess they decided to go ahead and charge me again, regardless. Very upset will not be going back to this establishment again when I checked out and told them that I had noticed the charge, the associate at the counter said there was nothing he could do about it, and that a manager would reach out to me later. I have yet to hear from this manager.

2/10 Terrible

Jazmine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
andrew at the front desk is amazing and kind! nice laid back hotel! :) beautiful and clean room!
Stayed 1 night in Feb 2024

2/10 Terrible

Derrick

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Prior to checking in there was a person arguing about there booking. Upon checking in, I was told my room was assigned and could NOT have a room on another floor. We entered the room and was slapped in the face (metaphorically) with a pungent smell. We noticed the bed was smushed in the middle, so we got up then my guest started sneezing repeatly. I went to the front desk (after being in the room for 10 mins) and they said its too late the card has been ran. I called expedia and they called the front desk and he told expedia that he dint know how to refund, that the general manager had to get involved. Overall I had to pay $25 parking just for the longest 10 mins of my uneasy hotel life.
Stayed 1 night in Feb 2024

8/10 Good

Russell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was great in all aspects, staff, food, amenities, facilities, cleanliness, rooms except for the cable tv reception in the room cut out every few minutes.
Stayed 2 nights in Feb 2024

2/10 Terrible

Abby

Stayed 1 night in Feb 2024

4/10 Poor

Catherine

Stayed 1 night in Feb 2024

4/10 Poor

Todd

Travelled with family
Disliked: Cleanliness, property conditions & facilities
On the website it advertises parking - and allows you to pay ahead. However the garage doesn't belong to the hotel. When we got there it was full. The only reason we chose this hotel was to be next to Lucas Oil Stadium. Ended up parking over a mile away.
Stayed 1 night in Dec 2023

2/10 Terrible

Jalen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Brian

Stayed 1 night in Feb 2024

10/10 Excellent

Ace

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2023

10/10 Excellent

Heather, Markham

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect choice if going to a colts concert.
Stayed 2 nights in Dec 2023

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great place to stay at, we booked last minute and everything went smooth, nice facilities modern and clean, very friendly staff and location is 10/10. The only issue was -and still is- the double charge to my card. I booked with Expedia so I had a charge from them and then another charge from the hotel for $20 more. I asked about this before leaving and they told me the charge should reverse within some days. Fast forward to three weeks later, the charge is STILL on my account and I have been calling the hotel to see how I can get refunded and they keep telling me that the manager will give me a call back and I have yet to get a call back. I don’t know if this happens often at hotels, I know using a third party website was a rookie mistake on my end but I wish the hotel was better at handling the situation and working with me.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 12, 2024
Thank you for sharing your positive experience overall, and we appreciate your kind words about our facilities, friendly staff, and excellent location.We apologize sincerely for the inconvenience you're facing regarding the double charge on your card. This is not the level of service we aim to provide, and we understand your frustration.We will escalate this matter immediately to ensure it is addressed promptly. Please accept our apologies for the delay and any inconvenience caused. If you could provide your contact details, we will ensure that the manager contacts you as soon as possible to resolve this issue.Thank you for your patience, and we value your understanding.Best regards,Holiday Inn Indianapolis

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 10, 2024
Thank you for sharing your outstanding 5-star review! We are thrilled to hear that you had an exceptional experience at our hotel. It was a pleasure serving you, and we can't wait to welcome you back.Best regards,Holiday Inn Indianapolis

2/10 Terrible

Edward, Clinton

Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 9, 2024
We're sorry to hear that your experience at our hotel did not meet your expectations. Your feedback is important, and we would like to gather more information to address any concerns you may have had. Please share additional details when convenient.Warm regards,Holiday Inn Indianapolis

2/10 Terrible

Debra

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Our stay at this hotel was awful. We came to attend the Colts' game and then watch other football on TV, but the TV did not work, and my son ended up watching football on his phone. The wifi did not work at all either. The staff blamed their streaming service, but for $200/night, this was ridiculous that neither the TV nor the wifi worked.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 8, 2024
We sincerely apologize for the disappointing experience you had during your stay at our hotel. Your feedback is important, and we are truly sorry for the inconvenience you faced with the non-functional TV and wifi.This is not the level of service we strive to provide, and we understand the frustration it must have caused. We are actively investigating and addressing the issues to ensure they are resolved promptly.Please know that your concerns are taken seriously, and we appreciate your understanding. We would like the opportunity to make amends and provide you with a much-improved experience. If you have any specific details or if there's anything else you would like to share, please contact our customer service team directly.We value your business and hope to have the chance to regain your trust in the future.Best regards,Holiday Inn Indianapolis

2/10 Terrible

Jessica

Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 8, 2024
We appreciate your review, and we're sorry to hear that your stay did not meet your expectations. Your feedback is valuable to us, and we would like to learn more about your specific concerns. Please provide additional details so that we can address any issues you may have encountered.Sincerely,Holiday Inn Indianapolis

2/10 Terrible

Madeline

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
We walked an hour & fifteen min. to check in.
Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Thank you for sharing your recent experience. We apologize for the extended wait during check-in. Your feedback is valuable, and we're actively addressing the issue to enhance our service. We appreciate your patience and hope to welcome you back for a smoother stay in the future.Best,Holiday Inn Downtown Indianapolis

4/10 Poor

Bruce

Disliked: Cleanliness, staff & service
I was shocked to find out my room didn't have hot water.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 3, 2024
We sincerely apologize for the inconvenience you experienced with the lack of hot water in your room. This is not the standard we strive for, and we appreciate you bringing it to our attention.To address this issue promptly, could you please provide us with more details about your stay or contact our guest services at 317-631-9000? We are committed to resolving this matter and ensuring a more comfortable experience for you in the future.Thank you for your understanding, and we look forward to the opportunity to make it right.Best regards,

4/10 Poor

Frederick

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 3, 2024
We're sorry to hear that your experience at our hotel did not meet your expectations. Your feedback is important, and we would like to gather more information to address any concerns you may have had. Please share additional details when convenient.Warm regards,Holiday Inn Indianapolis

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. No hot water was terrible
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 3, 2024
Dear [Guest's Name],Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your positive comments about our great location.However, we sincerely apologize for any inconvenience you experienced with the hot water during your stay. Please be assured that we take this matter seriously, and our maintenance team is actively addressing the issue to ensure it is resolved promptly. Your comfort is our top priority, and we regret any disruption this may have caused.We value your input and hope to have the opportunity to welcome you back in the future, providing you with the exceptional experience you deserve.If you have any further concerns or would like to discuss your stay in more detail, please feel free to contact our customer service team directly.Thank you again for choosing The Holiday Inn Indianapolis, and we look forward to the chance of hosting you again.Best regards,

4/10 Poor

Matthew

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My room was in good shape. Hallways need updating but nothing that would prevent me from going back. What would prevent me from returning is that this is my second stay here and the second time that there was absolutely no hot water. Also, the water valve to the toilet was turned off at arrival. They need a plumber .
Stayed 2 nights in Dec 2023
Response from Manager on Jan 3, 2024
Thank you for your feedback. We're glad your room was satisfactory, but we apologize for the inconvenience with hot water and the toilet valve. We're actively addressing these plumbing issues. Please reach out directly so we can ensure your next stay is hassle-free.Best,Holiday Inn Downtown Indianapolis

10/10 Excellent

Heather, Markham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If going to game at Lucas Oil stadium this is the place. So close and good prices. Big rooms. Nice and clean. Staff very friendly.
Response from Manager on Jan 3, 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that our proximity to Lucas Oil Stadium, reasonable prices, spacious and clean rooms, and friendly staff contributed to your enjoyment. We appreciate your kind words and look forward to welcoming you back on your next visit.Best regards,Holiday Inn Indianapolis

6/10 Okay

Kimberly

Travelled with family
Disliked: Property conditions & facilities
No hot water
Booked a two night stay. We arrived Friday night, check-in and parking was easy. Starting Saturday we had no hot water and by the time we checked out Sunday they still haven't fixed the issue. On top of no hot water early Sunday morning at 3:40am we were woke up by two men banging on our door looking for chris who they met at the gastation across the street. My questions is how did these two men get to the 3rd floor in the early morning hours without being guest of the hotel.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 3, 2024
Thank you for taking the time to provide us with detailed feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you encountered during your visit.Your experience falls short of our usual standards, and we genuinely apologize for any discomfort you endured. We appreciate your bringing these matters to our attention, as it allows us to improve and provide a better experience for our guests.To discuss your stay further or if you have any additional concerns, please do not hesitate to reach out to our customer service team directly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience.

6/10 Okay

Kaitlyn

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The hotel was conveniently located next to Lucas Oil Stadium. Easy to walk everywhere. Our room did not have hot water and was dirty. I complained and all I got was “thanks for letting us know”.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 3, 2024
Thank you for sharing your recent experience. We appreciate your positive comments about our convenient location.However, we sincerely apologize for the inconvenience with the lack of hot water and cleanliness issues in your room. We take this feedback seriously and are actively addressing it with our teams.We regret any frustration caused by our initial response, and we assure you that your concerns are being thoroughly investigated. Your satisfaction is important to us, and we hope to have the opportunity to provide a much-improved experience in the future.If you have additional details or concerns, please contact our customer service team directly.Thank you for choosing The Holiday Inn IndianapolisBest regards,

10/10 Excellent

Da

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 I appreciate the wonderful services
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 3, 2024
Thank you for your fantastic rating and kind words! We're delighted to hear that you had a wonderful experience with our services. Your appreciation means a lot to us. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share.We hope to welcome you back for another exceptional stay in the future!Best regards,Holiday Inn Indianapolis

2/10 Terrible

Gregory

Business traveller
Disliked: Cleanliness, staff & service
Rats Found In Breakfast Area....
Rats filmed in the eatery area seen by my group. Everyone stopped eating and left the breakfast area.
Stayed 1 night in Oct 2023

6/10 Okay

Johnnie

Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 3, 2024
Thank you for taking the time to provide your feedback on your recent stay with us. We appreciate your honest review and are grateful for the opportunity to address your experience.We're glad to hear that you chose our hotel for your stay. We understand that you've rated us as a 3-star establishment, and we value your input as it helps us identify areas for improvement.We would love to learn more about your specific thoughts regarding your stay so that we can better understand how we can enhance our services. Your satisfaction is our priority, and your insights are invaluable in our continuous efforts to provide a comfortable and enjoyable experience for our guests.If you have any specific concerns or suggestions, please feel free to share them with us. We are committed to making necessary improvements to ensure the best possible stay for our guests.We appreciate your patronage and hope to have the opportunity to welcome you back, providing an improved experience that exceeds your expectations.Warm regards,Holiday Inn Indianapolis

4/10 Poor

Justin

Business traveller
Disliked: Staff & service
Stayed 4 nights in Dec 2023
Response from Hotel Manager on Jan 3, 2024
Thank you for staying with us at the Holiday Inn Indianapolis! We hope to see you again soon.

4/10 Poor

Fred

Stayed 4 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
We appreciate your review, and we're sorry to hear that your stay did not meet your expectations. Your feedback is valuable to us, and we would like to learn more about your specific concerns. Please provide additional details so that we can address any issues you may have encountered.Sincerely,Holiday Inn Indianapolis

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Jan 3, 2024
Thank you for choosing our hotel and taking the time to share your wonderful 5-star review! We're thrilled to hear that you enjoyed your stay and that our team exceeded your expectations. Your positive feedback is truly appreciated, and we can't wait to host you again in the future.Warm regards,Holiday Inn Indianapolis

8/10 Good

Anna

6/10 Okay

Joesph

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 3, 2024
We're glad to hear that you chose our hotel for your stay. We understand that you've rated us as a 3-star, and we value your input as it helps us identify areas for improvement.We would love to learn more about your specific thoughts regarding your stay so that we can better understand how we can enhance our services. Your satisfaction is our priority, and your insights are invaluable in our continuous efforts to provide a comfortable and enjoyable experience for our guests.Warm regards,

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 3, 2024
Thank you for your review! We're thrilled you enjoyed your stay. Your feedback means a lot to us, and we look forward to welcoming you back soon.Best,Holiday Inn Indianapolis

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Lucas Oil Stadium.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Thank you for choosing to stay with us.We're delighted to hear that our proximity to Lucas Oil Stadium was convenient for you. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to let us know.We look forward to the opportunity to welcome you back on your next visit.Best regards,Holiday Inn Indianapolis

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Jan 19, 2024
Thank you for taking the time to leave a positive review! We're thrilled to hear that you had a great experience during your stay with us.Our team works hard to ensure that our guests have a memorable and comfortable stay, and it's wonderful to know that we met your expectations. Your feedback is truly appreciated.We look forward to welcoming you back on your next visit. If there's anything specific you loved about your stay or anything you'd like to share, feel free to let us know. Your insights are valuable to us.Safe travels, and thank you again for choosing us!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
We're grateful for your 10 of 10 rating and positive feedback! It's truly rewarding to hear that you had a wonderful stay. Your satisfaction is our top priority, and we can't wait to welcome you back for another exceptional experience.Best regards,Holiday Inn Indianapolis

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely friendly and helpful. Only disappointing part of my stay was how noisy it was on our floor. People were fighting, doors slamming and people talking loudly in the hallway and rooms until 2:00 am.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Jan 19, 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff extremely friendly and helpful.However, we sincerely apologize for the noise disturbances you experienced during your stay. Your comfort is of utmost importance to us, and we regret that your rest was affected by disruptive activities on your floor. We take this matter seriously, and we will address it with our team to ensure a more peaceful environment for our guests in the future.If you decide to stay with us again, please don't hesitate to reach out to our front desk immediately if you encounter any noise concerns. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable experience in the future.Best regards

10/10 Excellent

William

Liked: Amenities
Drove 1000-plus miles, arrived earlier than expected and was able to get an early check-in which was greatly appreciated. Kendra was marvelous at explaining parking, etc., too.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Jan 19, 2024
Thank you for choosing to stay with us and for sharing your positive experience. We're thrilled to hear that you had a smooth check-in process, and Kendra was able to assist you with parking details. Your kind words are greatly appreciated.We hope you have a wonderful stay, and if there's anything else we can do to enhance your experience, please feel free to let us know. Safe travels!Best regards,

4/10 Poor

Melanie

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We were way over charged for this room. Walls were paper thin, very difficult to sleep. Hot tub was out of order. Not worth the money.
Stayed 1 night in Nov 2023
Response from Hot on Jan 19, 2024
Thank you for sharing your feedback, and we apologize for the challenges you encountered during your stay. We're sorry to hear that you felt overcharged, experienced noise disturbances, and found the hot tub out of order.Your concerns are important to us, and we will review these issues internally to address and improve our services. We appreciate your honesty and hope to have the opportunity to better meet your expectations on any future visits.If you have specific details you'd like to share or if there's anything we can do to make amends, please feel free to contact our customer service directly.Best regards,

10/10 Excellent

Robin L

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenience of being able to walk to the venue we were visiting. Didn’t like that there wasn’t a free continental breakfast, like at other Holiday Inns I’ve been to.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Jan 19, 2024
Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you enjoyed the convenience of being able to walk to the venue.We appreciate your comments about the absence of a free continental breakfast. Guest feedback is valuable to us, and we'll certainly take your input into consideration as we strive to enhance our offerings.We hope the overall experience was positive, and if there's anything specific you'd like to share or if there's a way we can make your future stays more enjoyable, please feel free to let us know.Best regards,

6/10 Okay

Angela

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Pros: Bed soft and clean. Close to Lucas oil. Nice staff. Cons: dirty bathroom faucet. Trash from prior customer in room. Elevator rail broke and taped. Peeling wallpaper. People partying in the parking lot. And they charge for parking after already charging a high rate.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Jan 19, 2024
Thank you for taking the time to share your feedback about your recent stay with us. We're pleased to hear the positive aspects of your stay, such as the soft and clean bed, proximity to Lucas Oil, and our nice staff.However, we sincerely apologize for the issues you encountered, including the cleanliness concerns in the bathroom, trash left from the prior customer, elevator maintenance, peeling wallpaper, and disturbances in the parking lot. Your feedback is invaluable, and we will address these issues with our team to ensure improvements are made.Regarding the parking charges, we understand your concern, and we appreciate your input. We will review our policies to provide a better experience for our guests.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,

10/10 Excellent

Lashandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the stay the room was great and spacious. Will be booking again
Stayed 1 night in Nov 2023
Response from Hotel Manager on Jan 19, 2024
Thank you for your positive feedback! We're thrilled to hear that you loved your stay and found the room great and spacious. We look forward to welcoming you back for another wonderful stay. If there's anything we can do to make your future stays even better, please feel free to let us know.

4/10 Poor

Cerstein

Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Rooms
Cleanliness could have improved
Stayed 1 night in Nov 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional experience
We were in town for a Colt's game. The hotel was in walking distance from the stadium and has a parking garage. The room was spacious, the bed was so comfortable. The staff!!! The entire staff was so friendly and so helpful. We will definitely be back!!
Stayed 3 nights in Oct 2023