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Reviews of SureStay Plus Hotel by Best Western Coffeyville

2.5 out of 5
SureStay Plus Hotel by Best Western Coffeyville
605 Northeast Street, Coffeyville, KS

Reviews

8.4

Very good

Rating 10 - Excellent. 138 out of 268 reviews" "
Rating 8 - Good. 80 out of 268 reviews" "
Rating 6 - Okay. 22 out of 268 reviews" "
Rating 4 - Poor. 15 out of 268 reviews" "
Rating 2 - Terrible. 13 out of 268 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient.
Stayed 1 night in Mar 2024

10/10 Excellent

pam

Very nice, staff was courteous and helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Marilyn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muffins were brick hard. Eggs were over cooked yet cold and rubbery; nasty. Went to McDonalds. The building and room were very nice.
Stayed 1 night in Mar 2024

10/10 Excellent

Tricia Mary

Stayed 2 nights in Mar 2024

10/10 Excellent

Benny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very professional and really helpful if needed!
Stayed 1 night in Mar 2024

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Greg

Stayed 1 night in Mar 2024

8/10 Good

Christopher

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
It was a nice, quiet place. I gave 4 stars because the biscuits at breakfast were just so-so. The staff, however, were very pleasant.
Stayed 2 nights in Dec 2023

6/10 Okay

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly but understaffed
Very understaffed. Waited a long time for check in. Very little food available for breakfast. Coffee machine out of order. Head board of bed fell off wall. But staff was friendly and tried hard to help.
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay. The breakfast served each day was a plus. The general manager Katrina was great, she gave me a list of places to go for lunch and dinner and her recommendations did not disappoint. All the staff at this hotel were kind, friendly and helpful. I would definitely stay here again.
Stayed 6 nights in Dec 2023

10/10 Excellent

Tricia Mary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 2 nights in Nov 2023

8/10 Good

Narayanan, Gaithersburg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently off the 169 highway. Clean, friendly staff, complimentary breakfast which is well kept.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Thank you for your review. We appreciate your business and hope you choose to stay with us again.

10/10 Excellent

Kay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Thank you for your review! I am glad you enjoyed your stay!

4/10 Poor

Teressa

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was friendly.
Stayed 1 night in Oct 2023
Response from GM on Oct 29, 2023
So sorry for your inconvenience. We will make sure your next visit will be fine

8/10 Good

Kimberly

Travelled with family
Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 21, 2023
Thank you for your review. We appreciate your business and hope you choose to stay with us again.

2/10 Terrible

Matt

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bugs in the towels and room didn’t get cleaned. No food at breakfast. Pool out of order. Don’t waste your money here
Stayed 2 nights in Oct 2023
Response from gm on Oct 29, 2023
Thank you for staying with us , we so sorry for your inconvenient , we hope your next visit will fine . thank you

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
The people were courteous and helpful.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 23, 2023
Thank you for your review. We are so glad you enjoyed your stay with us. We hope to see you in the future.

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from GM on Oct 15, 2023
Thank you for staying with us . and we hope see you again in future

8/10 Good

Jerry

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from GM on Oct 13, 2023
Thank you for staying with us . we hope see you again in future

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Selected this property solely based on location on the trip I was on. It was a very clean hotel, the staff was friendly and efficient, and the room was immaculate. Would stay there again. Also, the breakfast was great
Stayed 1 night in Oct 2023
Response from GM on Oct 9, 2023
Thank you so much for staying with us and we hope see you again in future . Than you

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Ninety degrees with a poorly functioning air conditioning system.
Stayed 1 night in Sep 2023
Response from GM on Oct 9, 2023
Thank you for styling with us and we hope see again in future

10/10 Excellent

DAVID, Paola

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is right off 169 on the north side of coffeyville. well lighted and friendly staff. property is well kept.
Stayed 1 night in Sep 2023
Response from GM on Sep 29, 2023
Thank you so much for straying with us and we hope see you again in future , thank you

6/10 Okay

Mary

Liked: Cleanliness, staff & service
No juice at breakfast. No water in vending machine
Stayed 2 nights in Sep 2023
Response from GM on Sep 28, 2023
Thank you for staying with us and we hope see you again in future

8/10 Good

Alexandria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls were thin, i could hear everything going on in the room next to me
Stayed 3 nights in Sep 2023
Response from GM on Sep 13, 2023
Thank you for staying with us , we hope see you again in future

2/10 Terrible

Flora

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and bed bugs
Stayed 3 nights in Aug 2023
Response from GM on Sep 13, 2023
Thank you for staying with us , we hope see you again in future

2/10 Terrible

Brenda, Leavenworth

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom in my room was filthy. The tub was black. It had old soap stuck to it. There was trash and hair all over the floor. Would not recommend this hotel.
Response from GM on Sep 4, 2023
Thank you for staying with us and we will make sure your next visit will be fine

8/10 Good

Julian

Stayed 5 nights in Aug 2023
Response from GM on Sep 4, 2023
Thank you for staying with us and we will nake sure your next visit will be fine

4/10 Poor

Magon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from General Manager on Sep 4, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 620-251-3700.Sincerely,54124 PropertyGeneral ManagerSureStay Plus by Best Western Coffeyville

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from GM on Sep 13, 2023
Thank you for staying with us we hope see you again in future

8/10 Good

mary j, Bothell

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on Aug 7, 2023
Thank you for staying with us , we hope see yo again in future .

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Okay
There was a front desk man that was a little rude. There was a lot of hair on the bathroom floor and tub. Got bit by a spider that has been in the bes
Stayed 2 nights in Jul 2023
Response from GM on Aug 7, 2023
Thank you very much for staying with us .and we make sure your next visit will be fine .

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d stay here again
Check in was fast & easy. Bed was comfortable. Not sure how I feel about the clerk going into the room before me and turning on lights and the tv, but it was fine. 1 on the lamps had a broken knob so it didn’t turn on, but I didn’t need it.
Stayed 1 night in Jul 2023
Response from gm on Jul 21, 2023
Thank you for staying with us , we hope we see you again in future

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from gm on Jul 21, 2023
Thank you for staying with us. we hope see you again future

8/10 Good

Orlo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice , well taken care of Hotel . Nice sheets and bedding
Stayed 1 night in Jun 2023
Response from GM on Jul 5, 2023
Thank you so much for staying with us .we hope see you again in future

8/10 Good

Andrea

Stayed 1 night in Jun 2023
Response from gm on Jul 21, 2023
Thank you for staying with us , we hope see you again in future

8/10 Good

Stan

Stayed 2 nights in Jun 2023
Response from GM on Jun 27, 2023
Thank you for staying with us , we hope see you again in future ,

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
it was very good for its price range
Stayed 4 nights in Jun 2023
Response from GM on Jun 22, 2023
Thank you so much for staying with us .we hope see you again in future

4/10 Poor

Jeremy

Business traveller
Disliked: Property conditions & facilities
Ive been staying here for 3 weeks so far. It's one of the cheaper hotels in coffeyville so I understand that some things fall under "you get what you paid for." The rooms are nice enough, but the problem comes in with the quality of bed sheets and blankets. They are old. The fitted sheet is so worn out that it doesnt stay fitted to the mattress. Some sheets are torn, and some have been in circulation for so long you can see the fibers starting to tear, which is gross. In the 3 weeks I've stayed there I've only had 1 room where the A/C kept up. The other rooms were 78 on a 90 degree day. Asking for batteries to replace the dead ones in the thermostat, seemed like I was asking for the impossible. Overall the work required to make this hotel worth its price is little. Just proper maintenance schedules, new bed sheet inventory.
Response from GM on Jun 5, 2023
Thank you for staying with us a d so sorry for your inconvenience. We will make sure your next visit will be fine . We hope see you again in future .

10/10 Excellent

Katrina D'Amour

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for our needs
For just a quick overnight it was nice. The desk clerks both in the evening and morning were very nice. Did not wake up in time to enjoy the breakfast since we didn’t get into the room until after 10 pm. Was clean and accessible as requested
Stayed 1 night in May 2023
Response from GM on Jun 5, 2023
Thank you for staying with us and we have see you again in future

4/10 Poor

Branden

Stayed 4 nights in May 2023
Response from GM on Jun 22, 2023
Thank you much for staying with us ,we hope see you again in future

10/10 Excellent

Jimmie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2023
Response from GM on Jun 5, 2023
Thank you for staying with us and we hope see you again in future.

2/10 Terrible

Christopher, Brewster

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived at midnight with a large group, exhausted after a long trip and a full day of work. Most rooms were not ready, staff didn't know which rooms had been cleaned because apparently the computer system was down. Desk clerk was put in a bad position, but could have been more communicative and helpful. She and the cleaning staff began going around to the rooms to see if they had been cleaned. Some had been cleaned, but had no bedding. Apparently, the commercial washer was also broken, so they had to take pillowcases to another hotel to wash and dry. It was nearly 2am before everyone was able to get into their rooms, and some still had no pillows. Two members got into their rooms which had clearly not been cleaned, and one had to switch rooms twice. Our group sat in the lobby exhausted, waiting to go to bed for over 90 minutes, and some closer to 2 hours. One member of the cleaning staff asked three separate members of our group to kill a huge spider. Again, I am sympathetic to people who are put in a bad position, but the lack of professionalism here was like nothing I've ever experienced. I booked this hotel because it had an 8.6 rating, and I have never left a negative review on Expedia, but people should know of our experience. When I spoke to the owner and requested a partial refund, he said he was sorry, aware of the issues that caused this, and that he would offer us a discount on our next stay. There's no chance we'll be staying there again.
Stayed 1 night in May 2023
Response from GM on May 23, 2023
Thank you so much for staying with us . we had server down the day you were . so sorry for that . your next stay will be fine and see you in future , Thank you

2/10 Terrible

Ronald

Travelled with family
Disliked: Cleanliness, staff & service
When we arrived at about 12:00 in the evening they were not sure the room was ready. When we got the room it was terrible. Urine on the rim of the toilet, budweiser bottle in the garbage, beds were ‘made’ but we noticed the pillows had been used on the second bed. When I pulled the covers back it was obvious the sheets had not been changed as well as the pillow cases. The floor needed vacuuming. When I went to breakfast it was as bad as the room. Food, what there was, was terrible. Pancakes had not been made up. No jam or peanut butter - you get the idea. This is a best western property which caught us by surprise. I was told by the person on duty they had not had any condiments for months as they were losing money.
Stayed 1 night in May 2023
Response from Nicole on May 19, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Verified traveller

Business traveller
An okay place...
Neither bad nor noteworthy. Probably above average for the lower end of mid-range hotels. The mouse running across the breakfast room floor was a special treat. Still I'd stay here again.
Stayed 1 night in May 2023
Response from GM on May 23, 2023
Thank you for staying with us , we hope see you again in future

2/10 Terrible

Erica

Stayed 10 nights in Mar 2023
Response from GM on Apr 6, 2023
Thank you for staying with us , and so sorry for your inconvenience , we hope your next visit will be fine , and see you again in future.

4/10 Poor

Frances

Disliked: Staff & service, property conditions & facilities
Waited at front desk for 15 min. until someone came to help me check in. There was a mistake in my reservation. I thought I was getting 2 nights, only had one. Man walked into my room without knocking. Wanted to see my drivers license. The hair dryer was broken, actually fell off the wall. The coffee pot was atop a cabinet 2 feet taller than I am. I climbed up and moved it to the bathroom. Need more??
Stayed 1 night in Mar 2023
Response from gm on Mar 11, 2023
we are so sorry for that . you next visit will be fine . thank you and see you again in future .

2/10 Terrible

Adam

Travelled with family
Stayed 1 night in Mar 2023
Response from gm on Mar 11, 2023
Thank you for staying with us , we hope see in again in future , Thank you

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looked closed outside but truly excellent inside!
One side of the parking lot was being worked on and there were no cars in view (middle of the week daytime) so it looked closed but I was surprised and excited to see how nice the inside was. Extremely clean and well kept. Every worker I encountered from the cleaning staff on was friendly and easy going. Clyde and Andre especially stood out as exceptional. They were respectful and quick to help, whether we needed more towels or had a general question. It's a simple thing, but the complimentary water from the front desk was really nice. Thanks, guys! This is the second time I've stayed here but it had been years. I was not disappointed.
Stayed 6 nights in Dec 2022
Response from gm on Mar 11, 2023
Thank you so much for staying with us , we hope see again in future , Thank you

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service
It’s a clean and decent place to stay.
Stayed 1 night in Jan 2023