I used to stay at this hotel a few years in a row during my summer trips (2005-2010), my mother also would regurarly stay there in the following years (2011 - 2018). However, for me it was the first stay since 2010 and I totally forgot that some floors have no elevator access. This time I had a child and two 23 kg bags, plus 2 carry-on bags 10 kg each. We arrived at 12am and I had to drag the bags one set of stairs down (3 floor to one level below). I was mortified when I realised that my mom must have dealt with this during her trips as well. I do not think that the staff would have offered her help. I find them pretty indifferent. Mom is in her late 60th and she would never compain of course. I just do not ever want her or myself dealing with this in the future. The hotel is slowly aging. No upgrades of any sort...some things that need to be fixed (light switch etc). Air conditioner did a good job overal, the shower was good. The bed was comfortable. So if the price is right (and it is a good price I suppose) - it is an ok place to spend a night between the flights. Otherwise - still not a huge fan of dragging heavy bags up and down stairs...