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Reviews of Grand Hôtel de Courtoisville

4 out of 5
Grand Hôtel de Courtoisville
9 Rue Michelet, 69 Boulevard Hébert, Saint-Malo, Ille-et-Vilaine

Reviews

8.4

Very good

Rating 10 - Excellent. 114 out of 275 reviews" "
Rating 8 - Good. 109 out of 275 reviews" "
Rating 6 - Okay. 38 out of 275 reviews" "
Rating 4 - Poor. 10 out of 275 reviews" "
Rating 2 - Terrible. 4 out of 275 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, amenities
Room and bathroom decor was somewhat dated. Bed linen etc. all good. Excellent breakfast. Gardens not well tended for a 4 star hotel
Stayed 1 night in Jul 2022

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleasant and comfortable stay
I had a very pleasant and comfortable stay in this lovely Grand Hotel. All the staff were very courteous and attentive, looking after my every need. I can recommend the restaurant and the location is ideal, very close to the beach and within walking distance of the old town, Intra Muros.
Stayed 1 night in Jun 2022

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant and comfortable
A very pleasant and comfortable stay. All the staff were very attentive and made you feel at home. Well looked after. Great restaurant as well! Excellent location close to the beach.
Stayed 1 night in Jun 2022

10/10 Excellent

Henry

Stayed 2 nights in Apr 2022

10/10 Excellent

Diarmaid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in Saint Malo
Stayed here on a recent visit to Saint Malo. 50 metres from the promenade in a lovely quarter of the beach front properties. Lovely French hotel with swimming pool and spa. Food is deliciously good and reasonably priced. Staff are excellent and extremely pleasant on arrival and throughout our stay. One of the best 4 star hotels we have stayed in.
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
Very good location, but outdated hotel (needs refurbishment, especially bathrooms/toilets!) and we were negatively surprised to learn that the free parking suddenly appeared to be a paying service. Good breakfast, nice staff at breakfast.
Stayed 3 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
.
Stayed 1 night in May 2021

6/10 Okay

Helenka

Liked: Cleanliness, room comfort
Ok not brilliant
The hotel is dated, the rooms were comfortable but tired. We found the staff sometimes ok sometimes dismissive.
Stayed 2 nights in Nov 2019

8/10 Good

Jacky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for exploring StMalo
Lovely place to stay 20mins walk along the beach to St Malo. Fabulous pool. Lively dinner.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel and wonderful room, but!!!!
Lovely hotel and a wonderfully comfortable room. It was just let down by a few things. The reception staff were excellent and welcoming, they managed to find us some parking space event though other guest's bad parking had filled the small car park. They also made sure we knew about street closures the next day, due to an event, so we could plan out journey. The stay was just let down by a couple of issues. The bar staff and some of the waiting staff didn't seem to be fully training. Our meal in the restaurant was disappointing, the starters were excellent, but our mains we over cooked, both the vegetables and the fish, not what you expect at these prices. When the Chef came around the tables we pointed this our, he was dismissive and uninterested.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel is situated one street back from the beach and close to St Malo (30 minute walk). It is a little tired and in need of some tlc. Driving to the hotel is complicated by one way systems and parking is a problem. We had to park on the street in a very narrow space as the small carpark was full. The staff helped us park and were generally helpful. We didn't use the pool but it looked good, we didn't use the restaurant either.
Stayed 1 night in Aug 2019

6/10 Okay

Claire

Liked: Cleanliness
Disliked: Property conditions & facilities
Not a 4* hotel
In our honest opinion this is not a 4* hotel. Our room was dated and the bathroom was like stepping back in time 40 or 50 years. The bed is one you can control the angle of the head or feet. One side didn't work, and the other side the controller had exposed wires, very dangerous. If you are taller than 5ft7 then the separate toilet will be difficult to use as it is tiny. Upon leaving they tried to charge us for 2 breakfast of 16€ each, which we had not opted in for. Quite angry with the deception and how I used my rewards to stay here. If I had know better we would have paid the extra 40€ and stayed at the 5* hotel opposite.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Large swimming pool. Lovely staff. Nice garden and grounds. One road back from the beach.
Stayed 1 night in Jul 2019

10/10 Excellent

Amanda

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Upgrade to a rather lovely two bedroom suite which was very good value
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to beach. 25 min walk to the centre of town. Free parking a bonus. Room small but adequate.
Stayed 1 night in Jul 2019

6/10 Okay

Vicki

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed second stay
The first night was excellent. When we stayed the following week on a Sunday there was a noisy party all afternoon. With loud noise and cars coming and going until 1:30 pm keeping me awake.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer care
The staff were friendly and helpful at all times. The hotel was well decorated and comfortable. The swimming pool was amazing- warm and clean. Quiet, elegant but comfortable!
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all helpful. Would have liked flannels in bathroom and better tea and coffee making facilities with milk in room.
Stayed 4 nights in Jun 2019

10/10 Excellent

Gwyneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous bit of luxury a great find
Amazing find. Safe parking, beautiful rooms excellent customer service. To top it off we were to tired from driving to go into St Malo so we ate at their restaurant. What a delight relaxing in the lounge prior to eating. Fabulous extensive menu with outstanding delicious food on the plate all served with knowledge and a smile. The hotels location is near the Esplanade in a very quiet street. Beautiful old building with chic appeal in decor. Great indoor heated swimming pool available, we didn’t have time to use it. Highly recommend this hotel. We will be back.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Advertised as free parking, but none available. Couldn't get into swimming pool as electronic lock on door jammed. Made to feel very unwelcome in the restaurant. Ordered two starters, only one arrived Ordered a half bottle of wine, a full one was brought. Asked for dessert, but no menu was forthcoming.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2018

6/10 Okay

Raymon

Liked: Cleanliness, property conditions & facilities, room comfort
Don't stay if you need to park your car!
I was staying on my way to the ferry port so all I required was simple clean comfortable accommodation with parking for my car. I got the accomodation but the parking at the hotel is inadequate for its size and due to poor arrangements and trying to fit too many cars into too small a space, my car was scratched. Because it was not on the highway and the hotel will not accept responsibility I am left with a repair bill . Not Happy!
Stayed 1 night in Jul 2018

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jules

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel - outstanding facilities
The hotel itself is a bit dated in terms of decor and furnishings but it is clean, pleasant and they went out of their way with the facilities - outstanding! E.g. in the room... Nespresso machine, electric shutters... only thing missing which was a bit odd was no minibar/milk for said Nespresso... but we had a great stay. The staff were extremely helpful, we were travelling with a young baby and although the car park was full they let us park right outside for the night - a godsend for reloading all the baggage. We would definitely stay next time we are in st Malo - plus brilliant location!
Stayed 1 night in Sep 2017

6/10 Okay

MICHEL

Liked: Cleanliness, staff & service
Nice reception good people at check in,the hotel is nice and clean but a bit dated also far from intra muros
Stayed 2 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
The bed was two thin mattresses on a frame that supposedly moved up in position. The mattresses moved around all night. Not great for a couple or singles as there was only one set of sheets. The indoor pool was viewed by everyone eating breakfast. Not a great design! Dinner was nice, hotel secure, staff wonderful.
Stayed 1 night in Sep 2017

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Didn't get what we booked and paid for
Overpriced and disappointed as received room downgrade
Stayed 1 night in Aug 2017

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

4/10 Poor

Matthew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Dated hotel
Hotel is over priced. Room was extremely dated. The only positive was the hotel service.

8/10 Good

Raybo, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
We stayed at this hotel for 3 nights. It is an ideal location about 20 minute walk from the old town along the boardwalk overlooking the ocean. Free car parking was a bonus and the hotel is situated near Mont St Michel which is a 40 minute drive. The rooms were a bit tired looking but quite large and comfortable. The staff were all friendly and the food in the restaurant was excellent.

4/10 Poor

HANH, china

Liked: Room comfort
need to improve on the staff service
Went to this hotel with my parents for a night. Staff service was insufficient, need to hire more peoples... for whatever need or question i need to seek for an attendant somewhere...like ordering a drink... room Phone was unplugged. Breakfast ok Hotel set on a quiet area and out of the city, rate for a taxi to drop in city center is around 10 euros. Overall ok, but won't recommend it and won't be back, especially for this price.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
One night stay to break the journey before getting the ferry. Lovely place to stay.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
We had a great stay at the hotel. The room was wonderful. The only negative point was the staff. Although they were friendly, they were very busy and had to wait to see someone. We gave up on having a meal or even a drink at the hotel as nobody was there to take our order.

4/10 Poor

Andre, England

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Great staff but lacking attention to detail
The staff at the hotel couldn't have been better. Very friendly, welcoming and helpful, however the overall condition of the hotel was disappointing. Our room was dark and the lighting provided inadequate. The car park is reached through a very narrow road with cars parked on one side, leaving JUST enough room for a car to pass.....or maybe not as three of them had scratches down the side! After the first night we parked outside the hotel. But most disappointing were the gardens, which just looked unloved. With just a little effort they could have been lovely, as indeed they are shown on the web site! The outside space could & should be the crowning glory of this hotel.

8/10 Good

Itzel, Jersey

Liked: Cleanliness, staff & service, room comfort
Very friendly
Lovely, clean, comfortable and dog friendly! A wonderful place to stay!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Shame about the parking
Impossible to manoeuvre in the car park. Diner tasty but presentation leaves a lot to be desired. Electric bed gave up after 1 night and I had to sleep sitting up

8/10 Good

Flemming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

D J P, Jersey

Liked: Cleanliness, staff & service
Brief overnight stay
We stayed at the hotel for one night prior to a very early start to catch an early morning ferry. We therefore had little time to use the hotel's facilities but it was in an ideal location for our needs. The hotel has free parking but spaces are limited due to the small parking area at this town centre hotel. We were greeted by a friendly and helpful receptionist and overall found the hotel to be very good.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Discourteous and Non-Grand Experience
After just writing a too long review, hotels.com rules require me to keep this under 1500 characters. So I deleted my long and detailed description of this very Non Grand Hotel and am reducing this review to shorter text. In just a few words, I can easily say, DO NOT stay at this hotel. Other than super friendly and helpful evening desk clerks (one female, one male) this place had so many things wrong with it that my original write-up just did not fit here. From the bed, to the carpet to the bidet, you don't wanna stay here!

8/10 Good

rachel, guernsey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, close to the beach!
Great for a short break. Friendly staff. Great pool! Needed air conditioning, room got very hot over night

8/10 Good

Brian, midlands, UK

Liked: Staff & service
Overnight stay prior to ferry
Limited parking with poor accessibility. Good hotel room and restaurant was surprisingly good. Served the purpose very well.

4/10 Poor

Liz, Cheltenham

Disliked: Room comfort
Nice hotel but over-priced
Arrived just before 4 pm - to be told room not ready - to go away and come back in 30 mins. (Confirmation suggested check in from 2 pm). Paid 130 gbp for superior room and given standard room All in all very disappointed - for the same money we could have had s sea view room on the front... Will not stay again and not recommend to a friend.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our overnight stay and particularly need to mention the lovely girl who checked us in and then again was in the restaurant that night. We speak limited French and she spoke English very well. But more than that she was friendly and welcoming and the star if the stay.

6/10 Okay

Jeffrey

10/10 Excellent

Malcolm, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed not to have stayed longer
Very nice hotel. Receptionist was very friendly and enthusiastic on arrival, lovely setting, didn't get to try the restaurant but bar service was very good. Room was very comfortable, individually adjustable beds were a nice surprise! Bit of a walk from the old town, but very well placed for the beach.

6/10 Okay

Verified traveller

Disliked: Room comfort
Easy to find
Room on ground floor no air con and was not happy to open window as too close to tree