Property entrance

Reviews of Motel 6 Ilion, NY

2 out of 5
Motel 6 Ilion, NY
345 E Main St, Ilion, NY

Reviews

5.8
Rating 10 - Excellent. 32 out of 176 reviews" "
Rating 8 - Good. 38 out of 176 reviews" "
Rating 6 - Okay. 29 out of 176 reviews" "
Rating 4 - Poor. 28 out of 176 reviews" "
Rating 2 - Terrible. 49 out of 176 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Margaret

Disliked: Staff & service, property conditions & facilities
They tried to make us pay twice, they gave us and another couple the same room and then said they had no other rooms cleaned, then gave us another room that someone else was already in, manager called the cops on us when all parties involved tried to complain about all the problems they were causing their guests
Stayed 1 night in Feb 2024
Response from Nancy Y. on Mar 6, 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

raynis

Stayed 1 night in Oct 2023

8/10 Good

EDNILDYS, lodi

Stayed 1 night in Oct 2023

8/10 Good

George, Trumansburg

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Much improved from our last visit. New towels, fresher looking appearance of the room and the tv worked this time
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on Oct 3, 2023
Hi George, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

6/10 Okay

Andrew

Very simple, no frills
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 27, 2023
Hi Andrew, Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 Okay

Bella

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 27, 2023
Hi Bella, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Neil

Liked: Staff & service
Disliked: Cleanliness
Apparently there was a recent news story or some other information about the motel being used by the local Catholic Charities to house pedophiles, drug addicts, or other types of restricted people. During my two night stay at least 10-15 trucks and cars yelled profanities and other comments about getting jobs, get clean, leave the kids alone at me and other guests if anyone was in the parking lot. I will not ever stay at this property again regardless of the price based on the feeling of not being safe from the local townspeople.
Response from Brand Experience Team on Sep 19, 2023
Hi Neil,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

4/10 Poor

Amy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again!!
It took about 20 minutes to check in . The girl at the desk was not answering the bell or the phone . The place was dirty my room had so many flies . There was a glue fly trap hanging from the ceiling. We had a problem with the tv it took awhile for someone to come back after looking at it to fix it and the WiFi didn’t work! I would not go there again!
Stayed 1 night in Sep 2023

6/10 Okay

Bill

Liked: Cleanliness, staff & service
Staff was nice
Stayed 3 nights in Aug 2023
Response from Nancy Y. on Sep 7, 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

6/10 Okay

Roynn

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Adelaida

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room that was assigned Bathroom was dirty, and door would not close, sink was clogs😡. They switch our room but bathroom was also dirty a little piece of soap for 3 people, refrigerator was dirty and freezer was covered in white freeze ice. Bugs in room. Had no other choice we had to stay
Stayed 1 night in Aug 2023
Response from Nancy Y. on Sep 7, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Lori

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Brian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Place was gross. Bugs. Rust. Gaps in doors. No toilet paper holder. No towel rack. Paint stains. Etc
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 29, 2023
Hi Brian,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Heather

Stayed 1 night in Aug 2023

2/10 Terrible

Cheryl

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property office smelled like marijuana really bad, no housekeeping, no complimentary coffee as stated, small ice machine that only spit out one tray of ice per every day. Will not look and pick through Travelocity again
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on Aug 29, 2023
Hi Cheryl,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Kristen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bug infested and filthy.
Response from Brand Experience Team on Aug 23, 2023
Hi Kristen,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

6/10 Okay

Ralph

Disliked: Cleanliness, property conditions & facilities
First room assigned was not cleaned..
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 23, 2023
Hi Ralph,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

4/10 Poor

Eric

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The person at the counter was extremely friendly. I really liked the wooden floors on the room. The issue we had was the cleanliness. The toilet was corroded and smelled.
Stayed 1 night in Jul 2023

8/10 Good

Justin

Stayed 2 nights in Jul 2023

4/10 Poor

Darryl

Stayed 1 night in Jul 2023

6/10 Okay

Carol

Business traveller
Stayed 1 night in Jul 2023

10/10 Excellent

Keith

Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Stayed 1 night in Jul 2023

4/10 Poor

Amy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled of marijuana and mold, and the toilet was not clean. There was never anyone at the front desk, and they did not always appear when we rang the bell. The building itself was very run-down. Not worth what we paid for the stay.
Stayed 7 nights in Jul 2023

2/10 Terrible

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pictures of the property online does not reflect the current condition of the property. I felt unsafe.
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Aug 2, 2023
Hi Robert,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Jennie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

Miranda

Disliked: Cleanliness, staff & service, property conditions & facilities
The room smelled so musty it was difficult to breathe, the air quality was terrible. The sheets were stained and had some human hairs on both beds. The entire property was dirty including the only person working there. The bathroom linen was horrible quality and cheap like paper and was thin, I booked for two nights and I couldn’t stay the second night because the smell was so bad I couldn’t sleep or breathe in there. The person working was nice and helpful however the place was very disgusting
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Jul 27, 2023
Hi Miranda, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Kaur J.#Team6

4/10 Poor

gregg

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Property is generally dirty. New sink, ceramic tile around tub, lcd tv and # of channels, wifi are all great. Needs more, though.
Stayed 3 nights in Jul 2023
Response from Brand Experience Team on Jul 27, 2023
Hi Gregg, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Kaur J.#Team6

2/10 Terrible

Cristen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Melissa

Stayed 7 nights in Jun 2023

2/10 Terrible

Christine

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This place is very run down but I figured it was just for the night. The room was disgusting, dirty, dead bugs on the ground, filthy floors (I was taking my shoes off), tiny fruit flies were flying all over. Bedsheets - Gross, Towels - Gross with lots of stains on them. We left and checked into a different hotel, I was not about to sleep there, ever!
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 19, 2023
Hi Christine,After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

10/10 Excellent

Cynthia C.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Room was very clean & comfortable. Bathroom was in need of an update, but mostly worked well. Lots of hot water! Toilet was very slow to flush. AC was ancient & took forever to cool the room, but kept it cool once it was at desired temperature.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jul 12, 2023
Hi Cynthia C., Thank you for taking time to share your review with us.  We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon. Safe Travels! Maz K. #Team6

10/10 Excellent

Thomas

Stayed 1 night in Jul 2023

10/10 Excellent

scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

George, Trumansburg

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
room was fairly clean, bed was comfortable. The towels looked like gauze and felt like sandpaper. TV did not work., fridge and microwave did work. Property was overrun by crack addicts who displayed strange and frightening behavior.
Stayed 4 nights in Jun 2023
Response from Brand Experience Team on Jun 21, 2023
Hi George, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

2/10 Terrible

Marci

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Paid a lot for a very dirty place. Room has a terrible smell and the screen is falling off the windows. i will never pay to stay here again
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 21, 2023
Hi Marci, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

8/10 Good

Kurt

Liked: Cleanliness
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Welp
They gave me a different room then i ordered, the lobby smelled of cat urine, they couldnt fine enough pillows for our room and the ones we had were very flat. Lots of noise from the parking lot and people slamming doors
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jun 15, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Maryann

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

CHARMAINE

Stayed 3 nights in Apr 2023

2/10 Terrible

michele

Business traveller
Disliked: Property conditions & facilities, room comfort
needed a drug bust
when we arrived the room was not ready but they did have a power outage that day and were behind while we sat in our car in front of room107 you can tell that the person there was dealing in drugs so many people came and went picking up the noise and the running above and outside of the room went on all night when we went to check out there was nobody there just left the key never never again or recommend to anyone usless they need drugs
Stayed 1 night in Apr 2023
Response from Nancy Y. on May 4, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area. Quiet, clean. Ladies were awesome checking me in! Thank you!
Stayed 1 night in Apr 2023
Response from I.L. on Apr 23, 2023
we are glad that you enjoyed your stay on our premises.We appreciate your positive feedback.

4/10 Poor

Renee

Stayed 1 night in Apr 2023

10/10 Excellent

CHARMAINE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. And will stay there again the room was clean and linen, sheets and towels bright white without stains. I give it 10 stars
Stayed 3 nights in Mar 2023
Response from Nancy Y. on Apr 13, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Martin

2/10 Terrible

Tara

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The area of the placement of the motel was nice as there was plenty of nearby restaurants and stores. However that would be the only good thing about the motel. Very unclean - there was hair in our trash and throughout the room, presumably fecal matter smeared on the wall near the toilet, the shower barely functioned, and the room was extremely stuffy and the smell of stale cigarettes lingered. The room itself was certainly not comfortable and I am very grateful we only had to stay there one night. Another thing that I would like to mention is that in the middle of the night we had random people banging on our room door. Although we are aware that this specifically isn't at the fault of the motel keeper as it is out of their control, I feel the need to mention it as that was another one of our deciding factors to not stay again at this motel, and to be quite honest, any motel 6's in our future.
Stayed 1 night in Oct 2022
Response from Brand Experience Team on Jan 27, 2023
Hi Tara,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

4/10 Poor

CHRISTINE

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
For the price it was like sleeping at Drugmart! People coming and going constantly. I am not someone who would be scared but the traffic made it hard to sleep.
Stayed 1 night in Oct 2022
Response from Brand Experience Team on Jan 27, 2023
Hi Christine,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy, smoke odor, insects of all kinds on the walls and ceiling. Bathroom was the worst. No soap and towels smelled like cigarettes. Air conditioner was smashed, could not turn it off, up or down. Couldn’t get out of there fast enough. We were exhausted driving home, flies and other insects will buzz and keep you awake for the evening. Don’t expect anyone at the desk to help you. This place truly is a last resort outside of sleeping in your car.
Stayed 1 night in Oct 2022
Response from Brand Experience Team on Jan 27, 2023
Hi Christopher,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

6/10 Okay

Tracie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Front desk staff super friendly and helpful. Wish the description was clear that the hotel is under renovation. A bit overpriced for the amenities and quality.
Stayed 1 night in Sep 2022
Response from Brand Experience Team on Jan 27, 2023
Hi Tracie,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6