Indoor pool, 4 outdoor pools, pool umbrellas, sun loungers

Reviews of Invisa Hotel Club Cala Blanca

3 out of 5
Invisa Hotel Club Cala Blanca
Playa de Es Figueral, San Carlos, Santa Eulalia del Rio, Ibiza

Reviews

8.6

Excellent

Rating 10 - Excellent. 95 out of 229 reviews" "
Rating 8 - Good. 106 out of 229 reviews" "
Rating 6 - Okay. 14 out of 229 reviews" "
Rating 4 - Poor. 9 out of 229 reviews" "
Rating 2 - Terrible. 5 out of 229 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Arnaud

Stayed 7 nights in Oct 2023
Response from Invisa Hotel Cala Blanca on Oct 30, 2023
Cher Arnaud, Merci beaucoup d'avoir séjourné dans les hôtels Invisa. Nous sommes heureux de savoir que tout s'est déroulé à votre goût et que vous avez apprécié la vue ainsi que nos installations et services. Salutations,

10/10 Excellent

patricio

Stayed 7 nights in Aug 2023
Response from Invisa Hotel Cala Blanca on Sep 20, 2023
Estimado Patricio, Gracias por hospedarse en Invisa Hotels. Nos alegra saber que han disfrutado de sus vacaiones y que cumplimos con sus expectativas. Si desean volver a Ibiza, no duden que esta es tu casa. Un saludo,

8/10 Good

Theresa

Travelled with family and small children
The rooms and amenities are very basic. Good for families, although there are 3 pools, there are not many seats so you have to go early to grab a spot and the area gets packed very quickly!
Stayed 3 nights in Jun 2023
Response from Invisa Hotel Cala Blanca on Jun 9, 2023
Dear Theresa, Thank you so much for sharing your comments regarding your stay in Invisa Hoteles. We appreciate your good review and we take notes about your suggestions in order to give the best service! We hope to see you soon!

10/10 Excellent

hans

Stayed 7 nights in Apr 2023
Response from Invisa Hotel Cala Blanca on May 8, 2023
Beste Hans,Bedankt voor uw verblijf bij ons in Invisa Hotels.We zijn erg blij om te weten dat u genoten heeft van onze faciliteiten en diensten en dat alles naar wens is geweest. Als u wilt terugkeren, twijfel er dan niet aan dat dit uw thuis is.Al het beste,

4/10 Poor

Corinne

Stayed 4 nights in Apr 2023
Response from Invisa Hotel Cala Blanca on Apr 21, 2023
Dear Corinne, Thank you so much for sharing your coments regarding your stay in Invisa Hoteles as we love to improve everyday to give the best service. Kind Regards,

4/10 Poor

David

Stayed 2 nights in Apr 2023
Response from Invisa Hotel Cala Blanca on Apr 20, 2023
Estimado David, Muchas gracias por haberse alojado con nosotros en Invisa Hoteles. Esperamos que nos den otra oportunidad en un futuro cercano y agradecemos mucho su opinión para seguir mejorando. Un saludo,

6/10 Okay

Reynaldo

Travelled with family
Liked: Staff & service
Nice place to spend time with family, nice pools, food is “ok” however, don’t know why rhey charge the wifi in the rooms
Stayed 4 nights in Apr 2023
Response from Invisa Hotel Cala Blanca on Apr 18, 2023
Dear Reynaldo, Thank you so much for trusting Invisa Hoteles for your stay in Ibiza. We are pleased that you enjoy your stay with us and we take notes about your recommendations to improve and get better. Hope to see you in the near future!Kind Regards,

10/10 Excellent

Sebastian

Stayed 1 night in Apr 2023
Response from Invisa Hotel Cala Blanca on Apr 14, 2023
Estimado Sebastian, Muchas gracias por haberse alojado con nosotros en Invisa Hoteles y por compartir sus comentarios. Nos complace saber que hemos cumplido con sus expectativas y que han tenido una estancia maravillosa.Si desean volver a Ibiza no duden que esta es su casa. Un saludo,

10/10 Excellent

Lars

Stayed 7 nights in Mar 2023
Response from Invisa Hotel Cala Blanca on Apr 13, 2023
Dear Lars,Thank you so much for stayed with us in Invisa Hoteles. We are pleased that you enjoyed your holidays and if you want to come back do not hesitate this is your home. Kind Regards,

8/10 Good

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at the hotel a day late after the airline cancelled our flight and was told the hotel had given our sea view room to another family ( very frustrating) but they sorted another room which turned out to be a better one for us a family of 5. Very good buffet food, loads of choice and different themes most nights. Loads for kids to do and pirate island was a big hit. Evening entertainment was always good. Right on the beach also. Great family holiday.
Stayed 9 nights in Jul 2022
Response from Invisa Hotel Cala Blanca on Aug 9, 2022
Dear Thomas, Thank you so much for your stay in Invisa Hoteles. We are glad that you enjoy your family holidays and if you want to come back do not hesitate this is your home. Kind Regards,

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

2/10 Terrible

Dulce

Stayed 2 nights in Jul 2022

8/10 Good

Francesca

Stayed 4 nights in Jul 2022
Response from Invisa Hotel Cala Blanca on Jul 14, 2022
Dear Francesca, Thank you so much for trusting In Invisa Hoteles. It is a pleasure for us that you've enjoyed and we hope you come back in the near future. Kind Regards,

6/10 Okay

BARBARA

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Property is in fair conditions, needs renovations and maintenance; this property is good for families with kids. Rooms are ok, bathroom needs ventilation because it gets foggy when you shower. It gets a little noisy sometime, we believe the majority of the noise came from housekeeping moving chairs and beds with no care. Restaurant for breakfast is super good and has a lot of options. The view from the top restaurant is stunning. Beach is walking distance; however, the main attractions and best Calas are far away. Parking is spacious and convenient. The property is very big, be prepared to walk a lot to get to the different amenities. In general, a good experience but not sure if we would stay there again, it’s not great for the price.
Stayed 4 nights in Jul 2022
Response from . on Jul 14, 2022
.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent. Food, entertainment, service and animation team all brilliant
Stayed 8 nights in May 2022
Response from Juan José Tur Ferrer. Bookings. on Jun 10, 2022
Thanks for your stay in Invisa Hoteles and also thanks for your comments. We hope to see you again in Invisa Hoteles. Kind regards,

10/10 Excellent

Al

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property right on the beach, many pools although was a bit cold indoor pool was good but small
Stayed 2 nights in Apr 2022
Response from Juanjo Tur Ferrer - Bookings on Apr 19, 2022
Thanks very much for you stay in Invisa Hoteles and also for your comments. We hope to see you again in our hotels. Kind regards,

8/10 Good

Alberto, Aventura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent structure for family, funny staff and animations. Unfortunately for the children the food is not excellent as expected, no matter if the staff tried to help.
Stayed 9 nights in Aug 2021
Response from Reservas 3 on Sep 15, 2021
Dear guest, we would like to thank your stay in our Invisa Hotel Cala Blanca and also for your helpful comments about which ones we have taken note in order to keep on improving our facilities and service. Kind regards,

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall pleasant experience. We enjoyed daily activities, delicious food and closeness to the sea. However, few things for hotel to consider: please activate air conditioning at the guest time of arrival, it was super hot and humid and it took few hours to cool off. Also consider front desk to inform about possibility of booking any extra paid activities. We wish we knew this possibility existed and that you have to reserve everything only Monday-Friday. Overall nice property for children and adults. *Note: transport to property has to be prearranged, there is no offered transport within the booking cost.
Stayed 4 nights in Aug 2021
Response from Reservas3 on Aug 23, 2021
Dear guest, First of all, we would like to thank you again for your reservation and stay at Invisa Hotels as well as your comments and opinion about your stay. We deeply regret that your stay at our Invisa Hotel Cala Blanca has not satisfied your holiday expectations 100%. Everybody in Invisa Hoteles is working day by day with the target and the hope that all our clients will see their holiday expectations fulfilled in their stay in our hotels and the will have the best to enjoy the expected vacations. We have taken note of your comments which ones will help us to continue improving our task. Kind regards,

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
WARNING!! Arrived to find there was no kids club. The whole point of booking this place was for kids club - as a single parent of an only child this was supposed to be my chance to get to relax a few hours a day knowing my kid was safe and happy playing with other kids. TV in the room was broken and they didn't send anyone to fix it. An expensive mistake of a holiday tbh
Stayed 3 nights in Aug 2021
Response from Reservas on Aug 9, 2021
Dear guest, First of all, we would like to thank you again for your reservation and stay at Invisa Hotels as well as your comments and opinion about your stay. We deeply regret that your stay at our hotel has not satisfied your holiday expectations. We have taken note of your comments which ones will help us to continue improving our task. Kind regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The hotel has a good selection of pools and is on the beach, rooms are a good size, however our bed was poor quality. General cleanliness was no better than average. Good selection was good but the same most days on the whole.
Stayed 10 nights in Jul 2021
Response from Reservas on Aug 3, 2021
Dear guest, thanks for your stay in our Hotel and also for your commnents. We have taken note and they will help us to improve our service. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with beach access, clean facilities and well maintained. However, very much family friendly so be prepared for a lot of kids in the pools. Even the adult pool had children.
Stayed 5 nights in Jul 2021
Response from Reservas on Jul 26, 2021
Thank you very much for your stay in Invisa Hoteles and also for your comments. We have taken note of your comments which ones will help us to continue improving our task. Kind regards,

8/10 Good

c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Rubén Dpto Marketing on Oct 28, 2019
Dear guest, Thank you for your stay with us during your holidays in ibiza. We would be really happy to welcome you again in the future. Kind regards.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly; the rooms and overall resort was very clean. The resort abuts the beach with clear ocean water; it only requires walking down some stairs or ramp. I was only going to stay one night but extended my stay to 4 days. The breakfast buffet was my favorite followed by the lunch buffet. The dinner tasted okay. But overall the all inclusive option is worth it.
Stayed 1 night in Oct 2019
Response from Rubén Dpto Marketing on Oct 8, 2019
Dear guest, We appreciate your review and stay at our hotel. It's a pleasure to us to know that you enjoyed your stay and our services. We hope that we will have the chance to welcome you again in one of our Invisa Hoteles. Kind regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff especially in kids club/ entertainment very friendly and kids loved them
Stayed 9 nights in May 2019
Response from cristina on Jun 10, 2019
Dear guest, Thank you very much for taking your time and letting us know your experience in our hotel. We are glad to know that you had a great time with us, while enjoyed our services and installations. We hope to see you again in our hotel. Kind regards.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right from day one our holiday was perfect.The rooms were clean and comfortable (only flaw was mattresses were a bit hard) and the cleaners were very friendly and helpful. I was impressed at how quickly we were checked in.The lady at the desk was very welcoming. The food was lovely.Lots of choices and although it seemed busy, the turnover was very quick so always found a table (family of 6!). The animacion team were brilliant with the children and put lots of effort in with the entertainment. Finally we were very impressed with photographer Symone and his team.They took some superb photos! We had a great stay, thank you.
Stayed 4 nights in May 2019
Response from Cristina on Jun 3, 2019
Dear guest, First of all we want to thank you for choosing us to stay your vacation in Ibiza. We are glad to know that you had such an amazing time with us. For us it is very important to know the clients experience in order to improve our services and installations. We hope to see you again in our hotel. Kind regards.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic, at a beautiful bay with a lovely beach. The hotel club stretches over a huge area, and everything is kept meticulously clean. Staff is very friendly and helpful; reception staff speak multiple languages! The breakfast area gets very crowded at certain times, especially when the weather doesn't allow for outside seating. Also the gym was too crowded at times; maybe it should be for adults only to reduce the number of guests in there.
Stayed 7 nights in Apr 2019
Response from Cristina on Apr 30, 2019
Dear guest, We appreciate your review and stay at our hotel. It's a pleasure to us to know that you enjoyed your stay and our services. We hope that we will have the chance to welcome you again. Kind regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully positioned hotel with a glorious beach. We were lucky with amazing weather and our room was right next to the beach. It is a large complex with buildings of different ages though everywhere seemed well kept at least externally. We went at a quieter time of year. I can imagine it to be really busy in the summer esp at breakfast, but we had a very good experience. Staff who we encountered were lovely and everywhere was spotless.
Stayed 4 nights in Apr 2019
Response from Cristina on Apr 23, 2019
Dear guest, First of all we want to thank you for choosing our hotel to spend your holiday in Ibiza. Also, we sant to thank you for your review as it is very important to our guests and to us because it helps us to improve day by day. We hope that we will have the opportunity to welcome you again in your next holiday. Kind regards.

6/10 Okay

Verified traveller

Stayed 7 nights in Oct 2018
Response from Dto. Marketing on Oct 29, 2018
Dear Sir/ Madam, Thank you for choosing our hotel for your holidays in Ibiza. We hope you enjoyed your holiday and hope that we will have the opportunity to welcome you again in your next visit to the island. Kindest regards!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Would recommend hotel but avoid Juan!!
Love this hotel for the location (on the beach) and the generally fabulous staff. Food also excellent. Juan in reception is the very notable exception. So rude to the point of menacing. Seems to go out of his way to be unpleasant and unhelpful. Thankfully other reception staff are lovely, but really need to do something about Juan.
Stayed 1 night in Oct 2018
Response from Dto Marketing on Oct 25, 2018
Dear Sir/ Madam, We appreciate your stay with us and your review about our hotel and services. We are sorry for the inconveniences regarding one of our reception staff. We want to mention that we take note of your remarks according to improve in the future. Thank you and kindest regards!

8/10 Good

Doug, UK

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Family holiday with a 2 year old
Great hotel for the kids - 3 pools, a water park and playground next to the beach. Hotel staff were friendly too. Only disappointing things were outdoor pools weren't heated so were absolutely freezing on the days without sun. And our room didnt feel clean (Room 411) and smelt horrible every day because of the drains that the shower were connected too.
Stayed 7 nights in Oct 2018
Response from Reservas on Oct 15, 2018
Thank you for your comment. We are happy that you had a pleasant stay. We take note of the comments about the smells and cleaning to solve the problem. And at this time the water in the heated pool is already at the correct temperature. We hope to see you again.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Wonderful place to spent vacation. Nice accomodation and clean beaches.
Stayed 7 nights in Sep 2018
Response from Reservations manager on Oct 11, 2018
Good Morning, Thanks for your kind words, we work hard to make our customers enjoy their stay. We hope to see you again.

6/10 Okay

Michelle, Hillegom

Liked: Cleanliness, staff & service
The reception was very good and kindly. the facility for the kids were great. like the pirate pool and the mini disco. the cleaning lady was very nice and cleans our room every morning. the rooms were very noisy. screaming in the middle of the night in the hallways and neighbours were so loud! they are also smoking in the hallways that we smell in our room and sigarettes in the stairs and the pads.
Stayed 7 nights in Oct 2018
Response from Reservations manager on Oct 11, 2018
Good Morning, thank you for your comment. We are happy that our hotel, its staff, and its facilities have satisfied you. We take note of the comment of the rooms and try to improve in that aspect. We hope you visit us again.

8/10 Good

C, Oxford, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful for families
Fantastic stay, clean nicely laid out rooms with good room service. Staff are all amazing, Mini Club & evening entertainment seemed well run. From the photos and descriptions it wasn’t made clear one of the swimming pools (the beautiful one with day beds and massage area) was Age 18+ only therefore we never got use it as have children. This was I have to say incredibly disappointing as the 2 other pools were crowded and no where near as nice. I would recommend however the rooms were noisy and for that reason I wouldn’t return. Food was excellent
Stayed 14 nights in May 2018
Response from Dto Marketing on Jun 7, 2018
Dear Sir/ Madam, We appreciate your stay with us and your kind words about our hotel. We want to mention that we are sorry for the inconvenience regarding the adults only area and the noise. We take note of your remarks and hope that we will have the opportunity to welcome you again in your next visit to the island. Thank you and kindest regards!

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't fault anything. Would definitely go back.
Stayed 7 nights in May 2018
Response from Dto. Marketing on May 24, 2018
Dear Marie, We appreciate your stay with us and your kind feedback. It is a pleasure to know that you enjoyed everything of your stay and hope that we will have the chance to welcome you again in the future. Thank you and kindest regards!

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Friendly and helpful staff. Great venue in lovely setting. Food very good.
Stayed 1 night in Oct 2017
Response from Dpto Marketing on Nov 6, 2017
Dear Jackie, Thank you for your stay with us and for sharing your experience. We are pleased to know that you had an enjoyable holiday and hope that we will have the opportunity to welcome you again in the future. Thank you and kindest regards!

8/10 Good

Pavel

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
nothing to do around
Stayed 2 nights in Oct 2017
Response from Dpto Marketing on Oct 18, 2017
Dear Sir, Thank you for your stay with us. We are sorry for the inconvenience regarding the location of the hotel, however we hope that you will enjoy the activities of the hotel. Thank you and kindest regards!

8/10 Good

Kat, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely Family hotel with great attractions
Lovely Family hotel with great attractions for both adults and children. Delicious food , something different every day and the most important the big choice for children too. Fantastic Animation Team for children and adults and also great Hotel staff. Definitely would recommend to friends and families and will come back next year. Great location , hotel on the beach , supermarkets next to the hotel. The only downside is that Premium room are to small for adults with kids need some more wardrobes for clothes but if you spend majority of time outside that's shouldn't be a problem.
Stayed 9 nights in Oct 2017
Response from Dto. Marketing on Oct 14, 2017
Dear Madam, We appreciate your stay with us and yourkind words about our hotel and services. We are pleased to know that you enjoyed your stay and that you found hee almost everythng for a great stay. We take note of your remarks regarding the room according to improve. We would be really happy to have the chance to welcome you again in your next visit to the island. Thank you and kindest regards!

8/10 Good

Sardar Javed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a family vacation. Child friendly!
It was a great experience, we were travelling with our two year old who enjoyed the splash pool a lot.
Stayed 3 nights in Sep 2017
Response from Dpto Marketing on Oct 9, 2017
Dear Sir, We appreciate your stay with us and your kind words about our hotel and services. It is a pleasure to us to know that you enjoyed your holiday and that you found here everything you needed for a great experience. We would be really happy to have the chance to welcome you again in the future. Thank you and kindest regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent family hotel
Brilliant - perfect for families, exceeded expectations and would highly recommend
Stayed 7 nights in Jul 2017
Response from Dto. Marketing on Aug 24, 2017
Dear Sir/ Madam, We appreciate your stay wih us and your kind words about our hotel and services. It is a pleasure to know that you enjoyed your stay with us and that you found here everything you needed for a fantasitc holiday. We would be really happy to have the chance to welcome you again in your next visit to the island. Thank you and kindest regards!

10/10 Excellent

Inesa, March

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel that I've been in
The experience was good with the food that was delicious and the hotel has a club that is free 5 stars
Stayed 6 nights in Aug 2017
Response from Dto. Marketing on Aug 10, 2017
Dear Madam, Thank you for your stay with us and for sharng your kind words. It is a pleasure to know that you enjoyed your stay with us, our services and facilities. We would be really happy to have the chance to welcome you again in your next visit to the island. Thank you and kindest regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to everything
Good hotel in a very central location. A bit too pricy for what it is
Stayed 4 nights in May 2017
Response from Dto. Marketing on Jul 8, 2017
Dear Sir/ Madam, Thank you for your stay with us. We are happy to know that you enjoyed your stay and hope that we will have the chance to see you again in the future. Thank you and kindest regards!

10/10 Excellent

Samantha, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful location and hotel!
This was the perfect hotel for myself and my family. The hotel itself is clean, the staff friendly and the facilities great. The surrounding area was beautiful, I would highly recommend exploring outside the hotel. Overall our stay was fantastic, we were very sad to leave.
Stayed 5 nights in May 2017
Response from Dto. Marketing on Jul 8, 2017
Dear Samantha, We appreciate your stay with us and your kind review. It is a pleasure to know that you enjoyed your stay and that you had a happy family holiday. We would be really happy to have the chance to welcome you again in your next visit to the island. Thank you and kindest regards!

8/10 Good

Kate, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean and spacious hotel but a bit remote
Loved the hotel - great rooms, lovely beach, good food, helpful staff, very clean and stylish BUT it isn't on or near a resort or town so you do have to travel to get into a town, etc. We hadn't really registered the distance to the nearest resort when booking. Santa Eulalia is not nearby even though the address suggests it is. There's nowhere really to have a pre or post dinner wander (apart from the lovely beach and grounds) and only 2 shops near hotel - although both shops very good! Our luggage was lost for 4 days and we were able to get everything we needed including clothes for 6 people (including 2 children and 2 grandparents) in those 2 shops. I would definitely recommend the hotel provided you don't mind being a little out of the way. Also our room was above the pool bar which we didn't mind but some would as it was loud until around 11pm every night - if you are sensitive to noise I would recommend asking for a room in one of the blocks away from the action. You also have use of the sister resort up the hill but we didn't use that at all as everything we wanted was here. Overall a very pleasant stay. Kids LOVED the pools (indoor and out) and splash park/pirate island. Thank you.
Stayed 7 nights in May 2017
Response from Dto. Marketing on Jul 8, 2017
Dear Kate, We first want to thank you for your stay with us and for letting us know your experience. It is a pleasure to know that you enjoyed your stay with us and that you found here everything you needed for a great experience. We would be happy to have the opportunity to welcome you again in your next visit to the island. Thank you and kindest regards

8/10 Good

Sandra, Washington State

Liked: Cleanliness, staff & service, room comfort
Nice Hotel, Great Location
Check in process was easy. Receptionist was helpful and friendly. Room was large and comfortable. We had a view of the pool area. We liked the "Adults Only" pool area and the "Chill Out Zone". Very relaxing. There were 2 dining rooms. We liked the lower level better. There was more selection and it was better organized. The upper restaurant-- Marina Restaurant was not as organized and seemed like it was not stocked as well. The coffe machines didn't work. Few things that could be improved-- The fitness room is terrible. The equipment was dirty, there are no workout towels and some of the equipment is broken. They only had toilet paper and hand sanitizer for cleaning equipment. I think if they are going to have a fitness center the hotel should supply workout towels, cleaning wipes, water, etc.
Stayed 3 nights in May 2017
Response from Dto. Marketing on Jul 8, 2017
Dear Madam, We appreciate your stay with us and the time you spent by sharing your experience. We are happy to know that in general you had a great stay, however we are sorry for the inconvenience regarding the fitness room. We want to mention that we are working on it according to improve. We hope we will have the chance to welcome you again in your next visit to the island. Thank you and kindest regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families with adults only areas as well
Lots of things to experience food is good with variety for an all inclusive holiday. Away from the party atmosphere of San Antonio but still lively.
Stayed 7 nights in May 2017
Response from Dto. Marketing on Jul 8, 2017
Dear Sir/ Madam, Thank you for your stay with us and for sharing your experience. It is a pleasure to know that you enjoyedyour stay with us and hope that we will have the chance to see you again. Thank you and kindest regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best family hotel we have stayed in.
The members of staff (everyone we came into contact with), were hard working, well trained and very professional. They were friendly to us and our little 3 year old. They took the time to talk to us and greet, every morning. They even remembered our names. Impressive, when you consider that there must have been over 2,000 staying at the Hotel. Special mention goes to Ivan, Pablo and Alonzo, who were exceptional. The facilities were modern, clean and set up for families. Our little man, who get bored very quickly, was NEVER bored. There were distraction, pools, toys, climbing........everything. The Hotel is in the most beautiful setting with views out over the Med, what a place to sit and have breakfast in the morning. A memory to get me through my working days until the next time we visit. I noticed that some criticised the hotel on Trip Advisor. I can not begin to imagine why. My only comment, if you are using it for busiiness, a word of advise, this hotel is set up for families fun.
Stayed 3 nights in May 2017
Response from Dto. Marketing on Jul 8, 2017
Dear Sir/ Madam, First of all we want o thank you for your stay with us and for taking the time to share your experience. It is a pleasure to know that you enjoyed your stay and that you found here everything you needed for a great experience. We would be happy to have the chance to welcome you again in your next visit to the island. Thank you and kindest regards!

8/10 Good

irish girl

Liked: Staff & service
Disliked: Room comfort
nice hotel.
nice hotel.good amenities for the kids.beds hard as rocks. no exaggeration.pools could do with more thorough or regular cleaning.

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we only stayed for one day as our flight home was very late at night so perhaps not the best person to ask for review, from what I saw the most noticeable thing was very friendly staff
Response from General Manager on Aug 6, 2016
Dear Nicola, We appreciate your stay with us and your kind words about our staff. It is a pleasure to know that you enjoyed their attention and hope that we will have the chance to welcome you again in the future. Thank you and kindest regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel location was great Hotel staff are so friendly and helpful Hotel fare is great It was my first time in Ibiza and i love to visit it again and stay at the same hotel
Response from Dto. Marketing on Aug 2, 2016
Dear Sir/ Madam, We appreciate your nice and kind words about our hotel. It is a pleasure to know that you enjoyed your stay with us and that you found here everything you needed. We hope that we will have the chance to welcome you again in your next visit to the island. Thank you and kindest regards!

10/10 Excellent

Sharad, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent family resort.
A fabulous and splendid experience. Very friendly and warm staffs, they greet you each moment they see you and keep you informed of evening activities. Restaurant has a very nice sea view where you can enjoy buffet meals with plenty of options. Reception is very polite and ready to help at any occasion you ask for. Restaurant manager was just awesome in greeting every time you enter and keeps you informed of cuisine and specialities. He extends his help if you are willing to explore anything about ibiza