Free daily buffet breakfast

Reviews of Quality Suites

2.5 out of 5
Quality Suites
631 Interstate 45 S, Huntsville, TX

Reviews

6.4
Rating 10 - Excellent. 134 out of 646 reviews" "
Rating 8 - Good. 171 out of 646 reviews" "
Rating 6 - Okay. 118 out of 646 reviews" "
Rating 4 - Poor. 104 out of 646 reviews" "
Rating 2 - Terrible. 119 out of 646 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Richard

Liked: Staff & service, property conditions & facilities
Gotta fix the smell of the facility once you walk in
Stayed 1 night in Mar 2024

2/10 Terrible

Demetrius

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This "lowtel" is the most horrible place ever!!! It says Quality Inn, but nothing about it was of any quality. Someone had done #2 in our toilet and left the evidence, our bed was broken, the towels had blood stains on them, and someone walked right into our room while we were sleep! We changed rooms and this room had no tissue and the towels were dirty again!! We asked for a roll of tissue and the white lady at the front desk gave us a roll with an attitude stating that that was the last roll she had. My family and I will NEVER stay at another Quality Inn ever again. Avoid this place at all cost.
Stayed 2 nights in Mar 2024

2/10 Terrible

Debra

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

David E

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Amanda

Liked: Cleanliness
Disliked: Staff & service
The property advertises complimentary breakfast but not once did they have breakfast or coffee any time i stayed. (3 or 4) different times within 2 weeks. Jad to track down personell to see if we could get breakfast and they offered coffee instead.... No ove machines, no vending, no store. Out of luck for drinks and meals
Stayed 1 night in Dec 2023

2/10 Terrible

Jeff A.

Disliked: Property conditions & facilities
I did not stay because the elevators were not working and no tv place was a dump
Stayed 2 nights in Feb 2024

2/10 Terrible

Travis

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Charles

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024

4/10 Poor

Mel

Travelled with partner
Liked: Staff & service
This was a quick and easy stay, not really any complaints besides having to shower with cold water, that definitely was a struggle
Stayed 1 night in Feb 2024

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Viola

Disliked: Staff & service, property conditions & facilities
They hardly had anything for breakfast it was saf what was offered service on room sucked had light bulbs that didn’t work and a small tv it wasn’t at all good for the money I spent for 8 days. Very disappointed yet had to stay because I was flooded at my house.
Stayed 2 nights in Jan 2024

4/10 Poor

Michelle

Travelled with family, Travelled with family and small children
Liked: Staff & service
The breakfast only consists of toast no butter, waffles an cereal the only choices
Stayed 1 night in Jan 2024

6/10 Okay

Viola

Liked: Cleanliness
Disliked: Amenities
It was a very nice room the only thing is they advertised breakfast yet theres very limited variety. Its either waffles or toast thats it. Very disappointing

6/10 Okay

Kent

Business traveller, Travelled with group
Liked: Staff & service
Staff were friendly but hotel was worn. TV did not work, room did not have a coffee machine. Breakfast not open until 7 am
Stayed 1 night in Jan 2024

2/10 Terrible

Dawn, Waco

Disliked: Property conditions & facilities
Should have realized with no cars in the parking lot to turn around, but I already had the Expedia reservation. Highway access road under construction, entrance hard to find and dangerous to pull out. Automatic entry doors were broken, had to physically pry them open to get in. No note on them, just had to figure it out for yourself. Lights were off behind check in counter, thought the place was closed down!! Room was ok, but I got my surprise when I tried to take my shower at 5 am and not enough water pressure to make the shower work. I ran the bathroom sink and it had plenty of water pressure but no hot water! Breakfast was a joke, coffee, waffle maker, a few pieces of bread for toast and juice. Run to Super 8 or Motel 6, do not stay here!
Stayed 1 night in Jan 2024

6/10 Okay

Janice

Stayed 1 night in Jan 2024

2/10 Terrible

Tamula S h a v

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I had to switch rooms four times the hot water did not get hot
Stayed 3 nights in Dec 2023

2/10 Terrible

Preston

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was lost, called 4 times to get directions only to have NOBODY ANSWER THE PHONE. Entry way was VERY trashy - immediate STINCH was nauseating. 2 questionable persons lurking and LOOKING in the windows of parked guests cars. I had to wait 23 mins before getting out of my vehicle, to "make a run for the door". Once in the door, i waited for frint desk reception but nobody came. VERY uncomfortable, sketchy, unsafe feeling and ended up leaving - ONLY TO SLEEP IN MY COMPANY VAN as it was late and unfamiliar with the area to seek suitable lodging. Ive sinced called the hotel, to request a refund but again have had NO response.
Stayed 1 night in Dec 2023

2/10 Terrible

Larry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not cool
Was black mold in and on bathroom wall, as well with urine and pubic hairs on the toilet seat. The room was not real bad but not real clean i had looked under the mattress and found a old tv dinner someone stashed under there gross. Remote controls for tv didnt work either as well as older lady at the desk was extremely rude an unhelpful
Stayed 1 night in Dec 2023

8/10 Good

Frank

Stayed 1 night in Dec 2023

2/10 Terrible

Michael

The hotel was hard to get to due to all the construction. The room was not clean
Stayed 1 night in Dec 2023

2/10 Terrible

Amanda

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the price and size of the rooms but the first night we lost power after 30 minutes of being checked in, and regained power 5 minutes before the 11am check out time.. i could not even see inthe room or bathroom well enough to pack my things and had to argue for a later check out time... rhe room was filthy the only thing possibly clean was the sheets. Everything even the bedside table was covered in dust, crunbs stains and the floors in the bathroom and main room was never cleaned. There was also no amenities
Stayed 1 night in Dec 2023

2/10 Terrible

Angel

Stayed 12 nights in Dec 2023

2/10 Terrible

Isaiah

Stayed 4 nights in Dec 2023

2/10 Terrible

Maurice

Business traveller
Disliked: Property conditions & facilities
Ice machine didn’t work no toilet paper shower water was cold short on face towel
Stayed 2 nights in Dec 2023

2/10 Terrible

Esperanza

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No hot water. Broken air condition and broken pull out bed.
Stayed 1 night in Dec 2023

4/10 Poor

Maria

Stayed 1 night in Dec 2023

4/10 Poor

Felicia

Stayed 1 night in Dec 2023

4/10 Poor

GILBERTO, Fort Worth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I had a reservation with two queen bed and they gave me one with king bed and a sofa. And they didn’t even know if the rooms where available or not!
Stayed 1 night in Dec 2023

10/10 Excellent

Chad

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
The front receptionist was outstanding. Its getting harder to find any customer service at all, much less good people that try. The cost overall is great for the quality and cleanliness.
Stayed 1 night in Dec 2023

2/10 Terrible

Gregory

Travelled with partner
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Greg

We were not able to check in and had to find another place to stay at 11:30 pm. Upon our arrival at 10:43pm, there was a customer who was on the phone with a manager on speaker phone - We could hear both conversations- he was upset about his people having dirty rooms with roaches or others losing their reservation. During this time, the person behind the counter was answering questions from the manager on the phone or cleaning the counter. There was a switch of clerks, then the new clerk got a phone call and disappeared. By 11:30, after not being able to check in or acknowledged we had to leave and found another place, we had to be up at 6 am for an event the next morning . Would like to someone to contact me for refund.
Stayed 1 night in Dec 2023

2/10 Terrible

Bryce

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything.. the pool is out but that was okay because its kind of cold anyway. Other then that everything was great. Will surely be back.
Stayed 1 night in Dec 2023

2/10 Terrible

Jo Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evening staff was great, easy check in very accommodating. Room clean however, bathroom tile was missing and had mold. TV did not work evening help tried to fix and couldn’t. Had one channel only! NO HOT WATER! In the evening or in the morning! NO ONE AT THE FRONT DESK IN THE MORNING! LIGHTS OUT! Completely shut down. Housekeeper only one around! No one to help or complain too! The day you get what you pay for and boy did we! Had to cancel our Christmas event because we were not able to bathe. Even at 6am no hot water, 10:30 am no hot water! Sign on front door says IF FIRE CALL 911 their machinery not worki to alert for fire. Will never stay again and please don’t bother to put your pre-typed apology I will not be coming back and will not recommend!
Stayed 1 night in Nov 2023

2/10 Terrible

Lesley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel I have stayed at. We waited over 30min it’s to check in because there was no one at the front desk. The room was disgusting. The toilet and tub were dirty we had to buy products to clean them ourselves because again no one was at the front desk. The towels were dirty and stained. The floor in the room was dirty. The room was really hot it smelled really bad in there. Breakfast was from 7am-9am and there was no food! Overall I would not recommend staying at this place. If I could get a refund I would!!
Stayed 3 nights in Nov 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Front desk associate was extremely friendly and helpful!
Stayed 1 night in Nov 2023

6/10 Okay

Warren

Liked: Room comfort
Disliked: Property conditions & facilities
AlphaPhiOmega85
No Ice machine, refrigerator in room didn't work...Hotel carpet dirty and smell not so pleasant...morning Breakfast was very lacking of Breakfast...room were clean and comfortable...staff was friendly and helpful...exercise room 💪Awesome
Stayed 2 nights in Nov 2023

2/10 Terrible

Rubi

Travelled with family and small children
Disliked: Amenities
Honestly, it was a terrible experience, hotel maintenance was bad, it looked more like a motel, room was not as clean
Stayed 1 night in Nov 2023

2/10 Terrible

Brian J

Stayed 1 night in Nov 2023

8/10 Good

Steve

Liked: Staff & service
Needs a Little Work
A little run down. Scale on faucet fixtures and shower. Towels need replacing. Cleanliness was fine.
Stayed 1 night in Oct 2023

10/10 Excellent

kirk

Liked: Cleanliness, staff & service
Grass needs to be mowed and outside looks not clean but inside was quite nice
Stayed 1 night in Oct 2023

2/10 Terrible

Christina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I’ve ever stayed at.
We had no hot water, bathroom was dirty, couch was dirty, no bath rags, no bedding for couch bed, smelled, pool was drained and looked disgusting, ice machine not working, lawn hadn't been mowed and was knee high. Bathroom sink didn’t drain. I called the day before and day off with questions about reservations and left messages with no call back. Bed was extremely uncomfortable and squeaked every move you made. Carpeting looked nasty. Breakfast was terrible. A/c worked great! Within 30 min of checking in we looked for another hotel but was able to find one.
Stayed 1 night in Oct 2023

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
I never leave reviews but I want to prevent someone else from the same experience. This hotel needs to be cleaned and things replaced. Our bed was literally broken and there was exposed wiring in the bathroom. Breakfast was not at all as advertised with no attendant and no food or juice. Overall a very disappointing stay.
Stayed 1 night in Oct 2023

4/10 Poor

Teresa, Chino

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Inside & outside of building was so run down. Inside smelled stuffy. Lightbulbs out & carpet stained but room was clean. Shower faucet leaked. We’ll not stay there again. Front desk clerk, young man, was so friendly and professional.
Stayed 2 nights in Oct 2023

8/10 Good

Jamie

Business traveller
Liked: Cleanliness, staff & service, room comfort
It's a little older hotel, but for the price point, it was a good, comfortable place to stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, an adequate stay. Staff did not change bed linens or towels during the 5 day stay.
Stayed 5 nights in Sep 2023

8/10 Good

Napoleon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Oct 2023

2/10 Terrible

Phyllis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Door lock + bolt did not work in 2 rooms. Shower did not work No working ice machine Elevator emergency button not operational Pool under maintenance Addressed elevator with management & she advised Fire Marshal monitors every 2 hours. I checked out & moved to a different hotel. She charged full rate. She said hotel.com already charged. She could not issue refund. It was a pay at hotel. Still trying to get refund.
Stayed 3 nights in Sep 2023