Studio, 1 King Bed, Non Smoking

Reviews of Extended Stay America Suites Huntsville US Space & Rocket Ctr

2.5 out of 5
Extended Stay America Suites Huntsville US Space & Rocket Ctr
4751 Governors House Dr Sw, Huntsville, AL

Reviews

7.2

Good

Rating 10 - Excellent. 222 out of 856 reviews" "
Rating 8 - Good. 303 out of 856 reviews" "
Rating 6 - Okay. 163 out of 856 reviews" "
Rating 4 - Poor. 94 out of 856 reviews" "
Rating 2 - Terrible. 74 out of 856 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Kennedy

Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Not very clean
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 9, 2024
Dear Kennedy, Thank you for posting comments about our hotel. We make every effort to provide service above and beyond your expectations. We regret the cleanliness in the room, which disappointed you, and will discuss this for improvement. Our housekeeping team is checking the room. Our front desk can help you improve your time here. Thank you for choosing us, and we hope to welcome you again when you are in the city.Sincerely,Hotel Management

2/10 Terrible

vesko

Stayed 1 night in Feb 2024

8/10 Good

Beverly

Liked: Staff & service
Staff was friendly. Check in/out was fast. Rooms were nice except there was some space in door that wasn't sealed so air moved through, stains on bathroom counter and curtains in the room. I would ask that you maybe look at a way that considers a morning check in and late check out for those that might be staying due to work on night shift.
Stayed 4 nights in Jan 2024
Response from Hotel Management on Jan 24, 2024
Dear Beverly, Thank you for choosing our hotel on your recent visit to the area. It was a pleasure having you as our guest at Extended Stay America. It is nice to see this type of recognition for our staff, and we will be sure to share this lovely feedback with them. We are pleased to know that your room exceeded all of your expectations and made for a more memorable stay. Thank you again for including us in your travel plans. We look forward to welcoming you back here.Sincerely,Hotel Management

6/10 Okay

Yvette

Liked: Staff & service
Employees were very friendly. Room was nice. Had several stains on bathroom counter and curtains. There were small gaps in door. I would like to suggest that you look at incorporating checkouts for night shift employees. I stayed for 6 days and had to pay for time after i checkout.
Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 22, 2024
Dear Yvette, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our front desk team is working to ensure guests have an improved stay. Considering the positive aspects, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

10/10 Excellent

Lindsey, Gadsden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful night stay. Would definitely stay here again!!!
Stayed 1 night in Jan 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Pam, JACKSONVILLE

Stayed 1 night in Jan 2024

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the name "Extended Stay...." had me thinking it would be like a Extended stay hotel or motel that have alot of unwanted traffic but it wasnt. I was shocked and khave no complaints at all. Reasonable room rates and its clean. Great job!
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 12, 2024
Dear Victor, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you, especially with our room rates and cleanliness. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

2/10 Terrible

ANTONIOUS

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Joshua, Glasgow

Stayed 1 night in Jan 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was extremely friendly. Property was clean
Stayed 1 night in Jan 2024

8/10 Good

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything at our stay but it would have been better if they gave us our AARP. Discount
Stayed 1 night in Dec 2023

4/10 Poor

Nicole

Business traveller, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Victoria

Stayed 2 nights in Oct 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were always friendly and able to assist. The rooms though a little old had all the facilities needed (just had to ask the staff for the kitchen pack and I was ready to eat in etc). Breakfast is just a coffee bar but it was enough to get you started for the day.
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 18, 2023
Dear Anthony, Thank you for taking the time to leave a review of your recent stay with us. We are glad to hear that our staff was friendly and able to assist you during your stay. We appreciate your feedback about the rooms and are happy to hear that you found all the facilities you needed. It is important to us that your stay is as comfortable and carefree as possible. Thank you for being our guest. We look forward to your next visit to Extended Stay America.Sincerely,Hotel Management

8/10 Good

Cheryl

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

8/10 Good

Victoria

Travelled with pets, Travelled with partner
Liked: Staff & service, property conditions & facilities
The floors made our feet dirty, indicating they hadn’t been swept or mopped in some time.
Stayed 1 night in Aug 2023

10/10 Excellent

Shelia

Stayed 1 night in Aug 2023

2/10 Terrible

Jason

Travelled with group
Disliked: Property conditions & facilities, room comfort
Hotels.com is terrible
I book reservation in advance. I called several days in advance to confirm/ensure reservation requirements….all was good but at time of arrival hotel did not have my reservation because they were overbooked. I travel a lot….will never utilize Hotels.com again. Extended stay and hotels.com ruined my trip and offered no solution.
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 14, 2023
Dear Jason, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management

10/10 Excellent

LISA, Modesto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

8/10 Good

Mark

Stayed 1 night in Jun 2023

10/10 Excellent

Thecema

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Safe environment
Stayed 2 nights in May 2023

8/10 Good

George D.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

2/10 Terrible

Gabriel

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The place was horrible. My girl wouldn't stay there, I had to pay for another room. I paid for 2 rooms and stayed one night.
Stayed 1 night in Mar 2023
Response from Hotel Management on Mar 28, 2023
Dear Gabriel, Thank you for reviewing your stay. We apologize for not meeting your expectations. Please know our front desk is always available and happy to help make your stay more comfortable. Thank you for staying with us, and we look forward to hosting you again.Sincerely,Hotel Management

6/10 Okay

Benjamin

Stayed 3 nights in Mar 2023

2/10 Terrible

Lennen

Disliked: Cleanliness, amenities, property conditions & facilities
I pulled back the sheets and there were many, many black particles spread all over the sheets, including a roach wing and a couple very curly hairs. Too bad I can't upload a video to this review, or you my never stay in a hotel again.
Stayed 2 nights in Feb 2023
Response from Hotel Management on Mar 8, 2023
Dear Lennen, We regret the inconvenience you encountered in your suite. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We are sorry that this issue compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management

2/10 Terrible

Dana

Stayed 1 night in Feb 2023

4/10 Poor

Debbie

Stayed 1 night in Jan 2023

6/10 Okay

Jamie

Travelled with pets, Travelled with partner
Very average
Stayed 2 nights in Jan 2023
Response from Hotel Management on Jan 28, 2023
Dear Jamie, Thank you for your recent stay and the candid review. We want every guest staying with us to have a fulfilling experience and to leave a lasting favorable impression. We sincerely apologize that this was not your experience. Thank you again for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management

4/10 Poor

Kevin

Stayed 1 night in Jan 2023

10/10 Excellent

Vonetta

Travelled with family
Liked: Cleanliness, staff & service
Everyone was nice
Stayed 1 night in Jan 2023
Response from Hotel Management on Jan 16, 2023
Dear Vonetta, We are grateful for taking the time to review your stay at Extended Stay Americ. We're glad you find our staff to be friendly and helpful. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with the team to let them know their efforts are appreciated. Thank you for being our guest, and we hope to welcome you back soon! Sincerely,Hotel Management

6/10 Okay

Wendy, Blairsville

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was in an unsavory neighborhood. The tiny lobby was hard to find and there was a needle right on the ground next to our parking spot. There were men sitting in vehicles for hours right outside our door. Staff was nice but would not stay again
Response from Hotel Management on Jan 15, 2023
Dear Wendy, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

2/10 Terrible

Rachel

Stayed 1 night in Oct 2022

8/10 Good

Terrence

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Could be better No frills
Stayed 3 nights in Sep 2022

2/10 Terrible

Nikolas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy. Noisy. And i was there on an empty night.
Stayed 1 night in Sep 2022
Response from Hotel Management on Sep 19, 2022
Dear Nikolas, thank you for sharing your review. We genuinely care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

10/10 Excellent

jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

dew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Property was conveniently located.
Stayed 2 nights in Aug 2022
Response from Hotel Management on Aug 29, 2022
Dear dew, we appreciate you choosing our Extended Stay America and taking the time to write a review. We are glad you had an enjoyable stay and that our convenient location was ideal for your needs. It was our pleasure to host your stay. We look forward to your next visit.Sincerely,Hotel Management

10/10 Excellent

Brian, Lakeland

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms had a bad,stale smell. They didn’t smell fresh. The toilet would take forever for the tank to fill up(20 minutes) in order to flush.
Stayed 1 night in Aug 2022

4/10 Poor

Gerald

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reservation was not accurate and hotel was dirty.
Hotel was dirty. It has no icemaker nor hair dryers in the rooms. I had booked 2 rooms and only one was recorded by the hotel.
Stayed 1 night in Jul 2022

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 2 nights in May 2022
Response from Hotel Management on Jun 22, 2022
Dear Barbara, at Extended Stay America, we are delighted to know you had a wonderful stay. Providing all our guests with a comfortable stay is what we strive for every day. We look forward to welcoming you soon. Sincerely, Hotel Management

8/10 Good

David

Business traveller
Liked: Property conditions & facilities
The hotel itself was fine. There wasn't much close by. I got in around 8:00 PM and had planned on driving through somewhere to get food but there was nothing close. I got up early and wanted to go get coffee and after driving several miles around the area I finally found a mini mart/ gas station open but I didn't go in because there was a person out front who was scary and appeared to be high. I drove around some more and found another mini mart and was grateful but when I left there was a female there trying to give me a sob story and wanted a ride. I didn't give her one but ended up giving her a few dollars just to get her to leave me alone. I felt unsafe in the area.
Stayed 1 night in Apr 2022
Response from Hotel Management on Apr 8, 2022
David, thank you for taking the time to write a review. While we are glad you had an overall pleasant time at our property, it was discouraging to learn of your encounter with an individual in the area. Unfortunately, the public space and environment outside the hotel are not under our control or influence. Our guests' security and safety are of utmost importance to us; therefore, we regret any discomfort you felt while visiting our city. Sincerely, Hotel Management

2/10 Terrible

Kelly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I tried to check in they informed me they were full and had no rooms despite me having a confirmed reservation. Would not refund me and told me I had to go through Expedia.
Stayed 1 night in Mar 2022
Response from Hotel Management on Mar 29, 2022
Kelly, thank you for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more, that we were unable to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. Thank you again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management

2/10 Terrible

Markeila

Stayed 1 night in Feb 2022

2/10 Terrible

David

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Just needed a one night stay but I recommend going somewhere else. The room smelled awful, like a combination of weed and mildew. Not to mention the crack roaches all over the walls. The bathroom counter still had what appeared to be toothpaste on it. You could hear everything going on around you. The man at the front desk was polite and apologetic but this place needs A LOT of work.
Stayed 1 night in Feb 2022
Response from Hotel Management  on Feb 27, 2022
David, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.   Sincerely, Hotel Management