We came into town for a concert and was pretty impressed with this hotel. I really wasn't expecting it to be as nice as it was. I like positive surprises! We travel a lot and have seen the best and the worst but this place was solid. It was clean, had a full friendly staff, everything was in good shape and functional (a KEURIG coffeemaker as I HATE those little useless ones we often encounter.) They even had a decent buffet breakfast that stays open later than typical. Parking was on site and free.
To best illustrate their customer service; we were given a room where the toilet was running (loudly) and we jiggled the handle to make sure it was actually an issue, and it was. So I was like "nope!" I went to the front desk, explained the situation and they immediately reassigned us to another room. In addition, they had already dispatched maintenance to resolve the issue.
In contrast,one of the last places we stayed was not so accomodating where there was no shower curtain in an ADA curbless shower room. We did not require ADA facilities but were not opposed to staying in an ADA room. However, the lack of a shower curtain in a curbless drain setting is not condusive for anyone's shower. However, when we inquired about the situation, they told us to "go ahead and shower" and promised housekeeping would clean up after us! Needless to say, we didn't do that. This was at an Intercontinental in Spain v. a well run Marriott/Delta property in a small town in WVA.