42-inch LCD TV with digital channels, TV, DVD player

Reviews of Quest Singleton

4.5 out of 5
Quest Singleton
5-7 Civic Avenue, Singleton, NSW

Reviews

9.4

Exceptional

Rating 10 - Excellent. 174 out of 253 reviews" "
Rating 8 - Good. 67 out of 253 reviews" "
Rating 6 - Okay. 10 out of 253 reviews" "
Rating 4 - Poor. 0 out of 253 reviews" "
Rating 2 - Terrible. 2 out of 253 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great about the Quest apartments. The staff are very friendly and welcoming. Lovely and quiet. Will definitely stay here again.
Stayed 2 nights in Jul 2023
Response from Vanessa on Jul 24, 2023
Hi Doug Thank you for taking the time to submit your review. I am so pleased to see you enjoyed your stay and found the staff friendly and welcoming. I will be sure to pass on your comments to the team. Thank you for choosing Quest Singleton and we look forward to welcoming you again soon.Kind Regards Vanessa Sonter Property Manager

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was fresh and modern and perfectly comfortable for our 2 night stay. The staff were helpful and the surrounding area is pretty. It was great being across the road from the aquatic centre - a fab pool for lap swimming.
Stayed 1 night in Apr 2023
Response from Vanessa on May 22, 2023
Hi Anne Thank you for taking the time to review your stay with us. I am so pleased you enjoyed your accommodation and found the apartment fresh & modern and that you were able to enjoy the aquatic centre across the road. We look forward to seeing you again at Quest Singleton Kind RegardsKind RegardsVanessa Sonter Property Manager

10/10 Excellent

Sue

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient for our recent visit to catch up with friends.

8/10 Good

Joanne

10/10 Excellent

Uday

Stayed 1 night in Dec 2022

10/10 Excellent

Rajvi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was amazing to stay there. Overall it was excellent Definitely will come back.
Response from Vanessa on Dec 30, 2022
Dear RajviThank you for providing feedback about your stay at Quest Singleton. I’m thrilled that you enjoyed your stay with us and I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Singleton soon. Kind Regards,Vanessa SonterProperty Manager

10/10 Excellent

Subash

Stayed 1 night in Dec 2022

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2022
Response from Vanessa on Dec 30, 2022
Hi Fiona Thank you for taking the time to review your stay. I am very pleased to see your 10 out of 10 review and will be sure to pass it on to the team. Thank you for choosing Quest Singleton and we hope to see you again soon. Kind Regards Vanessa Sonter Property Manager

10/10 Excellent

Shelley

Travelled with partner
Liked: Amenities, property conditions & facilities
The Quest Singleton Apartment was spacious, clean and everything we needed. Nice touch was the Netflix on the TV.
Stayed 1 night in Nov 2022
Response from Vanessa on Nov 21, 2022
Dear ShelleyThank you for providing feedback about your stay at Quest Singleton. I am very pleased to see you found your apartment spacious, clean and provided everything you needed, including the Smart TV with access to Netflix. We look forward to seeing you againKind Regards,Vanessa Sonter Property Manager

6/10 Okay

David

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Nice place however tv remote was missing. Stains in furniture and mould on the ceiling above TV. For the price improvements could be done
Stayed 1 night in Jun 2022
Response from Vanessa on Jun 27, 2022
Hi David Thank you for taking the time to review your stay. We are very sorry to hear that there were some issues in your apartment. We take all reviews very seriously and appreciate you bringing this to our attention so we can action any issues and keep a high standard of service. Our maintenace team are now aware and will tend to the apartment. We do hope we will see you return in the future. Kind Regards Vanessa

8/10 Good

Nader

Stayed 1 night in Jun 2022
Response from Vanessa on Jun 13, 2022
Dear Nader Thank you for your review, Quest Singleton appreciate your time reviewing your stay. If you return to the area we would be delighted to assist you again. Kind Regards Vanessa Property Manger

8/10 Good

Rajesh

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Jessica on Feb 12, 2021
Hi Rajesh, The team at Quest Singleton extends a big thank you for sharing your review with us. We all hope you and your guests enjoyed your stay with us. Kind Regards, Jessica

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Jessica on Feb 12, 2021
Dear Anonymous, Thank you for your great 5 out of 5 review of your stay with Quest Singleton. We hope you enjoyed your stay with us. Kind Regards, Jessica

8/10 Good

Farzana

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2020
Response from Jessica on Feb 12, 2021
Hi farzana, Thank you for your review from your recent stay with us at Quest Singleton. We hope that your stay was enjoyabel and we hope to see you and your guests again in the near future. Kind Regards, Jessica

6/10 Okay

Tony

Liked: Cleanliness
No running water or communication
Had a one night stay, unfortunately for us there was no running water that evening which was an awful way of ending our long day of wine tastings and exploring hunter valley. We couldnt have shower which made sleep very comfortable and we were also unable to flush our toilet.Tried calling after hours manager multiple times to find out what was the issue but couldnt get through im assuming others guest were experiencing the same problem so eventually we just gave up trying. Upon checking out the next morning the reception told us there was an issue with the council and that they themselves werent notified so terrible communication overall but the room was clean and the bed itself was comfortable
Stayed 1 night in Nov 2020
Response from Jessica on Dec 1, 2020
Hi Tony, Thank you for taking the time to share your feedback from your recent stay with us. I'm sorry to hear that there were issues during your stay regarding the water supply to our hotel. My sincere apologies, I can sympathise that this would have been very frustrating. Unfortunately we were not notified until we received a complaint and there was very little we could do until the council was able to fix the interruption to water supply in the area. I appreciate your understanding, and thank you again for your feedback. Kind Regards Jessica

8/10 Good

Lyndon

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2020
Response from Jessica on Oct 13, 2020
Hi Lyndon, Thank you for sharing your review of your recent stay at Quest Singleton. Hope to see you in the Hunter Valley again soon. Kind Regards, Jessica

6/10 Okay

Verified traveller

Liked: Amenities
Stayed 1 night in Oct 2020
Response from Jessica on Oct 13, 2020
Dear Anonymous, Thank you for taking the time to share your review with us, we really appreciate it. Kind Regards, Jessica

10/10 Excellent

SK0002, Wollongong

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was immaculate. Everything was perfect and our special requests were met and organised. All the staff we spoke with were lovely. Very hassle free stay. Thank you.
Stayed 1 night in Oct 2020
Response from Jessica on Oct 13, 2020
Dear SK0002, Tank you for your awesome review. I cant wait to share this with my team. THANK YOU! Kind Regards, Jessica

6/10 Okay

Familyof6, Sydney

Travelled with family
Liked: Cleanliness
Overpriced. We had a few lights that weren’t working but no maintenance occurs over the weekend so we just had to put up with a dark bathroom. No external windows for any of the bedrooms. Gym was not in use due to Covid. Accor have some work to do to bring the service standards up. Otherwise, well appointed and new.
Stayed 2 nights in Jul 2020
Response from Jessica on Jul 15, 2020
Dear Familyof6, Thank you for taking the time to share your valuable feedback with us. I'm sorry to hear that there were a few aspects of your stay that didn’t meet your expectations. COVID has affected our business in many ways, and unfortunately we are still working through these issues. We do appreciate your feedback and cannot continue to improve of services without such valuable knowledge from you, so many thanks. Kind Regards, Jessica

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020
Response from Jessica on Jul 15, 2020
Hi Anonymous, Thank you for your great review. We hope that you and your guests enjoyed your stay with us. We hope to see you again soon. Kind Regards, Jessica

10/10 Excellent

Kevin, Melbourne

Business traveller
Liked: Cleanliness, amenities
Room was clean/quiet location very friendly staff and good car parking
Stayed 5 nights in Jun 2020
Response from Jessica on Jul 6, 2020
Hi Kevin, Thank you for your support and great feedback from your recent stay with Quest Singleton. We are looking forward to seeing you again in the near future. Kind Regards, Jessica

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Christofora

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Jess on Jan 14, 2020
Hi Christofora, Thank you for choosing to stay with us at Quest Singleton. We hope that you and your family enjoyed your stay with us. We are looking forward to seeing you again next time. Kind Regards, Jessica

8/10 Good

Daryl

Stayed 1 night in Nov 2019

10/10 Excellent

Raymond

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Jess on Nov 10, 2019
Dear Raymond, Thank you for taking the time to share your feedback with us from your recent stay. We hope to see you again in the near future. Kind Regards, Jessica

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fibrefest
Lovely accommodation close to event.
Stayed 1 night in Oct 2019
Response from Jessica on Nov 1, 2019
Hi Anonumous, Thank you for sharing your feedback with us. Its great to hear that you had a lovely stay, we hope you had an enjoyable time. Looking forward to seeing you again next time. Warm Regards, Jessica

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were great and the rooms were clean and well kept
Stayed 1 night in Sep 2019
Response from Jess on Sep 25, 2019
Hi Anonymous, Thank you for your feedback. We really appreciate you taking the time to share with us. Great to hear that you enjoyed your stay. Kind Regards, Jessica

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Jess on Sep 25, 2019
Hi Anonymous, Thank you for your 5 out of 5 review. Hope you enjoyed your stay. Kind Regards, Jessica

10/10 Excellent

Therese

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were complimentary upgraded. It’s new, clean, safe and quiet.
Stayed 1 night in Aug 2019
Response from Jess on Sep 6, 2019
Hi Therese, Thank you for taking the time to share your review of your stay with us. So glad to hear that you enjoyed your little upgrade and you found our apartments to be clean, safe and quiet. We hope to see you again some time in the near future. Kind Regards Jessica

8/10 Good

Verified traveller

Liked: Cleanliness
Two bathrooms were good. Balcony had no furniture
Stayed 2 nights in Jul 2019
Response from Jessica on Jul 23, 2019
Dear Anonymous, Thank you for taking the time to share your feedback with us. Its fantastic to hear that you enjoyed the spaciousness of having two bathrooms in your 2 bedroom apartment, it really makes a difference when travelling with other people. Our sincere apologies, we had to remove the outdoor table and chairs due to damages made for the previous guests who were occupying the apartment and we were unable to get a replacement set and needed to be ordered. Hopefully this didn't make a huge impact on your stay and that we will see you again next time you are visiting the Hunter Valley. Kind Regards, Jessica

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Singleton Quest after performing at a wedding in the hunter valley. We arrived quite late at night so had to do a self check in and it was super easy! Prepaying also meant that all we had to do in the morning was hand back the keys. The apartment itself was so lovely - clean, modern and had everything we needed and more. Thanks again Quest, we’ll be back again!
Stayed 1 night in Jun 2019
Response from Jess on Jul 2, 2019
Hi Anonymous, Wow thank you for your great review. Glad to hear that your after hours check in was supper easy which made for an effortless check out:) We hope to see you again next time you are working up this way. Kind Regards, Jessica

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Huge rooms and very clean, worth every penny.close to all amenities
Stayed 1 night in May 2019
Response from Jess on Jun 4, 2019
Hi Anonymous, Thank you kindly for sharing your experiences from your recent stay with us at Quest Singleton. So happy to hear that you enjoyed your stay! Kind Regards, Jessica

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Jess on Jun 4, 2019
Hi Anonymous, Thank you for sharing our feedback with us. We really appreciate it. Kind Regards, Jessica

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment block was neat and tidy, overall the property appears very new and in very good condition. Well maintained and our apartment was well equipped.
Stayed 1 night in Apr 2019
Response from Jess on Jun 4, 2019
Hi Anonymous, Thank you on behalf of the team at Quest Singleton. We really appreciate you taking your time to share your feedback about our lovely and well appointed hotel. So glad that you enjoyed your stay. Kind Regards, Jessica

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good apartment stay, quiet and spacious
Apartment clean and spacious. 2 bedrooms has kitchen and utensils handy to cook quick breakfast, toast or cook eggs etc. Wish wifi is free just to catchup on emails etc. Overall happy with stay.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and staff very friendly - close to amenities . Differently would stay there again.
Stayed 1 night in Mar 2019
Response from jess on Apr 2, 2019
Hi Anonymous, Thank you for your kind feedback. We hope you enjoyed your stay with us. Kind Regards Jessica

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beds, spacious apartment, everything you need,
Stayed 1 night in Feb 2019
Response from Jess on Feb 19, 2019
Dear Anonymous, Thank you for sharing your great review. Fantastic to hear you found your beds to be great, apartments spacious with everything you need. We hope to see you again. Kind Regards, Jessica

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Best accommodation in Singleton by far . Make sure you ask for a reduced price gym pass for $10 and you can use the YMCA pool and gym across the road .
Stayed 1 night in Jan 2019
Response from Jessica on Feb 6, 2019
Dear Anonymous, Wow thank you for your feedback! We really apreciate you taking the time to share your experiences with us. Looking forward to seeing you again in the near future. Kind Regards, Jessica

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff were extremely helpful and friendly, and made my day by upgrading my room, and letting me store my motorcycle in a more secure area. Really appreciated the great service, thank you!
Stayed 1 night in Jan 2019
Response from Jessica on Feb 6, 2019
Dear Anonymous, Thank you so much for sharing your feedback from your recent stay with us. Glad to hear that wer were able to assist you with securing your motocycle in a safe place. We are looking forward to seeing you again soon. Kind Regards Jessica

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great modern hotel away but close to Hunter Valley
We loved the hotel. The 3 bedroom suite was perfect for the family with 2 bathrooms and plenty of space in the living/lounge area. Air con was absolutely necessary and worked very well. Most of the hallway was a kitchenette with all you need. Main bathroom had washing machine and drier. The only thing missing was free wi-fi ($10 per day) and no restaurant. Area was very quiet. Only 10 minutes walk to the main road and about 20 minutes to the shops. There isn't much to do in Singleton but that was what we were after. It is an easy 30 minutes drive to the Hunter Valley gardens and main wineries. It is worth a stay as it is more economical.
Stayed 4 nights in Dec 2018
Response from Jessica on Jan 7, 2019
Dear Fernando, On behalf of the team at Quest Singleton, thank you for sharing such a great review of your stay with us! We really apreciate it and look forward to welcoming you and your guests back to stay with us in the near future. Kind Regards Jessica

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly service made you feel welcomed. Appartments have everything you need.
Stayed 1 night in Dec 2018
Response from Jess on Dec 30, 2018
Dear Anonymous, Thank you so much for sharing your feedback with us. We are so happy to hear that you had everything that you needed here at Quest Singleton and its wonderful to know that you felt very welcomed. We cant wait to see you again in the new year. Kind Regards Jessica

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great apartment, except aircon
Great apartment, very clean. 3 bedroom apartment comes with 2 bathrooms and washing machine and dryer. Plenty of parking space when we were there (not alot of people). Checkin staff very friendly. One unfortunate thing is there is only one room with aircon, and the only other aircon is in living room. Therefore the other two rooms can be a little bit warm during summer.
Stayed 1 night in Dec 2018
Response from Jessica on Dec 18, 2018
Dear Anonymous, Thank you for taking the time to share your feedback from your recent stay with us. Its lovely to read your comments, and we are glad to see that you enjoyed most of the features of your apartment. Singleton does become very warm during the summer months so we do advise our guests to keep their curtains closed during the day with the lounge room aircon system on to keep the apartments cool. There is also a fan located in all of the bedrooms that do not have aircons to assist with temperature control. On behalf of the team at Quest Singleton, we thank you and hope to see you all again in the new year. Kind Regards, Jesisca

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly and it was in a quirt section of town. Very clean and well laid out apartment. Will stay again.
Stayed 1 night in Dec 2018
Response from Jess on Dec 11, 2018
Dear Anonymous, Thank you for kindly sharing your review of Quest Singleton with us. We too hope to see you again in the New Year! Kind Regards, Jessica

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean, comfortable and centrally located for business purposes.
Stayed 2 nights in Nov 2018
Response from Jess on Nov 13, 2018
Dear Gary, Thank you kindly for sharing your feedback from your recent business trip with us. Great to hear that you found your apartment to be clean and comfortable with our convenient quite location away from the noisy highway but still close to the CBD of Singleton. We look forward to welcoming you back with Quest Singleton in the near future. Kind Regards, Jessica

8/10 Good

Lorraine, Newcastle NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large clean and tidy rooms. Well equipped kitchen. Quiet. Had to pay for WiFi and couldn’t connect considering the high cost of the room I feel they could provide this free. No staff on desk before 9am on Sunday so if leaving early there is no one to check out with. Have to drive to cafe/ restaurants if eating out.
Stayed 1 night in Oct 2018
Response from Jessica on Oct 29, 2018
Dear Lorraine, Thank you for sharing your feedback with us. Were glad to hear you enjoyed our large and spacious apartments and found them to be clean and tidy. I'm sorry that you found it difficult to connect to our guest Wifi. Our team would have been more than happy to assist you with troubleshooting any issues you may have been experiencing with the connection durining your stay. Maybe the power post was switched off at the wall which is the most common solution. Thank you again for sharing your feedbak and we look forward to seeing you again in the near future. Kind Regards, Jessica

10/10 Excellent

Jake, Wagga Wagga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and clean, modern rooms...........................................................
Stayed 1 night in Oct 2018
Response from Jessica on Oct 29, 2018
Dear Jake, Thank you for sharing yoiur feedback with us, we love your 5 out of 5 score! Hopefully we see you again next time you are visiting the area. Kind Regards Jesisca

10/10 Excellent

Emma, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The unit was spacious, clean, well- equipped and set in a quiet location
Stayed 1 night in Sep 2018
Response from Jess on Sep 28, 2018
Hi Emma, On behalf of the Team at Quest Singleton, thank you for your great review! We really apreciate your positive feedback. Look forward to seeing you again in the near future. Kind Regards, Jessica

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Everything was very dirty..No cleanliness
They charge for wifi but dam poor network All sheets were idioticly dirty...every gadget was sticky..drayer n machine were dirty..I will never recommend quest singletons to anyone.
Stayed 1 night in Apr 2018
Response from Jess on May 11, 2018
Dear Anonymous, Thank you for sharing your feedback and review from your recent stay with Quest Singleton. I am very disapointed to read that we did not meet your expectations durining your stay. I will be invesitaging your review with our head of housekeeping to ensure that we will continue to deliver a high service of expectation. We can not continue to improve on our product and services without such valuble feedback. Thank you, Jessica Property Manager

10/10 Excellent

sandy, kalgoorlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great family holiday staying in singleton
Stayed 4 nights in Apr 2018
Response from Jess on May 11, 2018
Dear Sandy, Thank you for taking your time to share your feedback with us at Quest Singleton. Lovely to hear that you enjoyed a family holiday with us and we hope to see you all again next time you are in the area. Kind Regards, Jessica Property Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great big rooms. 3 bedroom apartment. Greta for family. Nice and quiet.
Stayed 1 night in Dec 2017
Response from Jess on Jan 19, 2018
Dear Anonymous, Thank you for sharing your review with us. We hope that you enjoyed your stay and we look forward to welcoming you back next time you are visiting the Hunter Valley. Kind Regards Jessica