Outdoor pool, sun loungers

Reviews of Spicers Guesthouse

4.5 out of 5
Spicers Guesthouse
57 Ekerts Road, Pokolbin, NSW

Reviews

9.4

Exceptional

Rating 10 - Excellent. 176 out of 227 reviews" "
Rating 8 - Good. 36 out of 227 reviews" "
Rating 6 - Okay. 8 out of 227 reviews" "
Rating 4 - Poor. 4 out of 227 reviews" "
Rating 2 - Terrible. 3 out of 227 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Marea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute location and accommodation. Recommend an early morning Swim watching hot air balloons take off. Relaxing peaceful and close proximity to wineries. Thank you for looking after us.
Stayed 2 nights in Feb 2024
Response from Spicers Guesthouse on Feb 26, 2024
Thank you for your review, Marea!We are so glad you got to enjoy the pool before it got too hot, the Hot Air Balloons are a magnificent sight to see!We are thrilled you found the time to relax and enjoy the local wineries.We hope to welcome you back in the future.Kind regards,Guest Services Team

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a peaceful beautiful property, the pool is lovely and there are kangaroos hopping around. We had a fantastic stay. The staff were all very attentive, however, the one thing I will say is that we visited some wineries and were told that we should have gotten a card from Spicers to show to receive complimentary tastings, but we never received one. I guess they forgot, that would have been nice. Definitely would stay here again.
Stayed 2 nights in Jan 2024
Response from Anna / Guest Services Manager on Feb 8, 2024
Dear Stephanie,on behalf of the Spicers Guesthouse Team, thank you for your fantastic review, and apologize for not prompting you with the card for the wine tasting.We look forward to welcoming you back and feel free to contact us directly when you want to book another stay with us.

10/10 Excellent

Lloyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent design of the buildings, with only one slight reservation- the size of the bathroom. Meals were first rate and the pool was delightful on a very hot day
Stayed 2 nights in Dec 2023
Response from Spicers Guesthouse on Feb 1, 2024
Thank you for your 5/5 rating, Lloyd!We are glad you had some amazing weather during your stay and were able to take advantage of our delightful pool!We hope to see you again soon.Kind regards,Guest Services Team

10/10 Excellent

James

Stayed 1 night in Nov 2023
Response from Spicers Guesthouse on Feb 1, 2024
Thank you for your 5/5 review, James!We are glad to see you enjoyed your time here and we hope to welcome you back soon.Kind regards,Guest Services Team

10/10 Excellent

Michelle

Stayed 2 nights in Oct 2023

10/10 Excellent

Briar Catherine

Stayed 2 nights in Nov 2023
Response from Spicers Guesthouse on Feb 1, 2024
Thank you for your 5/5 review, Briar!Kind regards,Guest Services Team

10/10 Excellent

Lin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely view. Beautiful breakfast. Friendly, helpful staff.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service
Wonderful!
Stayed 2 nights in Jul 2023
Response from Anna Guest / Services Manager on Jul 16, 2023
Thank you, Ruth, for the 5 star review.Looking forward to welcoming you back to Spicers Guesthouse.

10/10 Excellent

Gary and Debb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spicers Guesthouse
Always feels like coming home at Spicers Guesthouse. Warm ambience, friendly welcoming staff great food, comfortable rooms. A great mini holiday in the Hunter Valley.
Stayed 2 nights in Jun 2023
Response from Anna / Guest Services Manager on Jul 4, 2023
Dear Gary and Debb,Thank you for your excellent feedback! We take pride in what we do and we are always thrilled to hear you had another great experience with us at Spicers Guesthouse.We can't wait to see you again next time you are in Hunter Valley.

10/10 Excellent

Simon

Stayed 1 night in Jun 2023
Response from Anna Guest Services Manager on Jun 16, 2023
Thank you, Simon, for the 5* star review, much appreciated.

10/10 Excellent

Vera

Stayed 2 nights in May 2023
Response from Anna / Guest Services Manager on Jun 16, 2023
Thank you Vera, for the 5* review about your stay with us.Looking forward to welcoming you back to Spicers Guesthouse.

10/10 Excellent

CHU KWAN

Stayed 1 night in May 2023
Response from Duty Manager on May 16, 2023
Thankyou for your 5 star review Chu Kwan, we appreciate it very much.We hope to welcome you again soon. Kind Regards, Sarah Goodyer Spicers Guesthouse

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet good place
Stayed 1 night in Apr 2023
Response from Anna / Guest Services Manager on May 4, 2023
Thank you for your nice review, Michael.We hope to have you back soon.

8/10 Good

Renata

Liked: Staff & service, property conditions & facilities, room comfort
Good but could be better for the price
Considering the cost of staying here a night I would have expected better servicing of the room.. There was a stain on the carpet and the carpet was not vacuumed. The room was just tidied. The view we had of the countryside was nice. If anything could be done it would be better for the bathroom NOT to have a sliding door as it did not close properly leaving a gap where one could hear all noises.
Stayed 2 nights in Apr 2023
Response from Duty Manager on May 7, 2023
Thankyou for taking the time to provide your feedback Renata, we will take this on board as we are always looking to improve our facilities and our service. We are happy to hear you enjoyed your stay otherwise and we hope we can welcome you back again soon. Thankyou Kind Regards Sarah Duty Manager Spicers Guesthouse

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great couple of nights away with hubby at a lovely hotel! Staff were friendly and helpful, property was clean and welcoming, great location. It was our second stay here and we will be back!
Stayed 2 nights in Apr 2023
Response from Anna / Spicers Guesthouse on Apr 28, 2023
Dear Traveler,Thank you very much for staying with us and for sharing your positive comments. We are delighted to hear we made your stay memorable and we hope we will see you again soon.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Duty Manager on May 11, 2023
Thankyou for leaving your 5 star review Sandra!We look forward to welcoming you back again soon.Kind RegardsSarah Goodyer Spicers Guesthouse

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fabulous!:))
Stayed 2 nights in Apr 2023
Response from Duty Manager on May 11, 2023
Thankyou so much for your positive feedback Catherine!We look forward to welcoming you again. Kind Regards Sarah Goodyer Spicers Guesthouse

10/10 Excellent

Rod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property staff very friendly and helpful
Stayed 3 nights in Mar 2023
Response from Anna, Guest Services Manager on Apr 3, 2023
Dear RodOn behalf of the team, thank you very much for writing us a review of your stay at Spicers Guesthouse.Looking forward to welcoming you back in the near future.

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and spa, awesome location
Stayed 1 night in Mar 2023
Response from Anna, Guest Services Manager on Mar 10, 2023
Thank you, Tim, for your review.We hope you'll come and stay with us again at Spicers Guesthouse in the near future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Anna, Guest Services Manager on Mar 21, 2023
Thank you, Christopher, for your 5* review.

10/10 Excellent

WENDY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very special stay. The property felt new and clean and rooms were good size. We really enjoyed our Valentines dinner at Eremo's and the breakfasts each morning were delicious. Our morning view always included kangaroos which made it extra special. We booked the Spa at their sister resort and it was excellent. Great location in the wine country and we enjoyed three different wineries during our three night stay.
Stayed 3 nights in Feb 2023
Response from Anna, Guest Services Manager on Feb 17, 2023
Dear Wendy,Thanks so much for sharing your experience with us. We are so happy to hear that you enjoyed Valentine's dinner with us, as well as Breakfast.We'll be glad to serve you again next time you are in the Hunter Valley.

10/10 Excellent

Harry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Feb 2023

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, staff are friendly and the food is fantastic. Would absolutely stay again!
Stayed 2 nights in Feb 2023
Response from Anna, Guest Services Manager on Feb 5, 2023
Dear Nathan,Thank you very much for taking the time to give us your feedback.We are delighted to hear you appreciate our location just as much as we do.We look forward to welcoming you back to Spicers Guesthouse.

10/10 Excellent

Joanne

Stayed 1 night in Jan 2023
Response from Anna Guest Services Manager on Jan 27, 2023
Thank you Joanne for the 5 star review.

6/10 Okay

Heath

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food was boring and flavourless. $45 for an entree ravioli that was poorly cooked.
Response from Anna on Jan 20, 2023
Dear Heath,Thank you for your time in writing your review.I am truly sorry we did not meet your expectations at the restaurant and I will definitely pass your comments to the Chef who always looks for ways to improve our guests' experience. I have personally emailed you as I would like to discuss this further, at your earliest convenience.Regards,AnnaGuest Services Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Anna Guest Services Manager on Jan 8, 2023
Thank you for your 5-star review.We really appreciate it.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10
Response from Anna on Dec 5, 2022
Thank you Stephen for the highest score you could possibly give us.Looking forward to welcoming you back to Spicers Guesthouse.AnnaGuest Services Manager

10/10 Excellent

Enrico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

Saskia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful setting. The room was great with a lovely sitting room. Staff were friendly and helpful and the food was unreal. Great place to stay. Highly recommend.
Response from Anna Genovese on Nov 10, 2022
Thank you Saskia for your lovely review.We work hard every day to make sure our guests are well looked after and have an enjoyable stay with us.We hope we'll see you again in the future.Best Regards,Anna Genovese

10/10 Excellent

Yinping

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful vocation
Stayed 1 night in Oct 2022
Response from Anna Genovese on Oct 14, 2022
Thank you Yinping for your feedback, much appreciated.

10/10 Excellent

Lin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So beautiful. A real treat!
Stayed 1 night in Sep 2022
Response from Anna Genovese on Oct 14, 2022
Thank you Lin for your review.We are glad to hear you had a great time with us.

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
Unfortunate experience
On arrival there was a car club gathering for lunch and we were told there was a photo shoot and we could park in carpark and walk to reception rather than parking at entrance to reception. Not what would be expected of a 5 star property Staff at reception were friendly when advised of our complaint Room was small and no where to hang clothes No blinds just plantation shutters (look nice) try to sleep in but can’t because of so much light coming in Charged our credit card prior to check out rather than taking from booking site - luckily we checked Will be staying at Kirkton Park next time
Stayed 2 nights in Sep 2022
Response from Reception on Sep 21, 2022
Hi David, We want to thank you for your honest feedback, we really do appreciate it.We always strive to make our guests our first priority. Our sincerest apologies regarding the incident on your arrival. We hope one day you decide to come back and we could then make your stay a more memorable one. All the best! Spicers GuestHouse

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

John

Stayed 1 night in Aug 2022
Response from Anna Genovese on Sep 5, 2022
Dear John,Thank you for your 5 star feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended!
Great room - very clean, spacious and comfy! The only downside is that there’s no lift access to our room and we had to carry our luggages up and down the stairs…
Stayed 2 nights in Aug 2022
Response from Anna Genovese on Aug 30, 2022
Thank you Traveler for your review.I am glad to hear you loved the rooms and the space and enjoyed your time with us.Although not all the wings have a lift, the staff is always happy to assist with luggage.We hope we'll see you back at Spicers Guesthouse next time you are in the Hunter Valley.

10/10 Excellent

Lorin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Dilek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good old fashion customer service
The customer service was impeccable, from the moment we arrived to the moment we left, the team went above and beyond to make us feel comfortable. eRemo staff were especially hospitable offering us to move to the amazing lounge with the open fireplace for our dessert. Bar staff were very friendly and continued the exceptional service Even though we didn't have the most comfortable sleep, due to missing our preference for quilting, the rest of our stay was faultless
Stayed 1 night in Jun 2022
Response from Anna Genovese on Jun 15, 2022
Dear Dilek, On behalf of the Team I want to thank you for taking the time to write such a wonderful review about the service you have received. This is what we work so hard for, to make sure all our guests have the best possible experience at Spicers Guesthouse. We are truly looking forward to welcoming you back to Spicers Guesthouse next time you are in the Hunter Valley. Anna Genovese Guest Services Manager

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Anna Genovese on Jun 5, 2022
Thank you for the 5-star review, Peter.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hospitality
Stayed 2 nights in May 2022
Response from Anna Genovese on Jun 14, 2022
Dear Traveler, Thank you for your feedback. Anna Genovese Guest Services Manager

8/10 Good

Hao Hwee Jefferson

Stayed 1 night in May 2022

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
From start to end this was an amazing stay. The staff couldn’t be more helpful and it felt very genuine. It was perfect :)
Stayed 1 night in May 2022
Response from Anna Genovese on May 16, 2022
Thank you Joanne for your nice review. We hope we'll see you again at Spicers Guesthouse next time you will visit Hunter Valley. Anna Genovese Guest Services Manager

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and location, the food was delicious and we had a great stay!
Stayed 2 nights in May 2022
Response from Anna Genovese on May 9, 2022
Thank you Charlotte for your review. On behalf of the full team at Spicers Guesthouse I can reassure you we are all proud to hear your kind words and we hope we'll see you again next time you'll be in the Hunter Valley. Anna Genovese Guest Services Manager

10/10 Excellent

JUNG EUN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect
Stayed 1 night in May 2022
Response from Anna Genovese on May 9, 2022
Thank you very much for your feedback Jung. Delighted you enjoyed your stay with us at Spicers Guesthouse. Anna Genovese Guest Services Manager

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, breakfast was delicious, comfortable beds, super friendly staff.
Stayed 2 nights in Apr 2022
Response from Anna Genovese on May 2, 2022
Dear Tiffany, Thank you very much for your feedback. We are happy to hear you enjoyed your stay with us and we hope we can see you again at Spicers Guesthouse. Anna Genovese Guest Services Manager

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
A very beautiful setting. All attention to detail. Great staff. A most memorable experience.
Stayed 1 night in Mar 2022
Response from Anna Genovese on Apr 9, 2022
Thank you very much Carolyn on behalf of the team for your review. We are glad to hear you had a memorable experience at Spicers Guesthouse. We look forward to welcoming you back. Anna Genovese Guest Services Manager

2/10 Terrible

James

Stayed 1 night in Mar 2022

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the staff were friendly and attentive. Leah at the front desk was exception. We rest enjoyed our stay and wouldn’t hesitate to book again for another beautiful weekend!
Stayed 2 nights in Mar 2022
Response from Natalie Moore on Mar 15, 2022
Thank you for your feedback, so great to hear you had a great stay. We look forward to welcoming you back very soon. Kind regards, Natalie Moore

10/10 Excellent

Paige

Liked: Cleanliness
Spicers Guesthouse was lovely. Room was beautiful, restaurant was amazing.
Stayed 1 night in Feb 2022
Response from Natalie Moore on Mar 6, 2022
Thank you for your feedback, so great to hear you had a great stay. We look forward to welcoming you back very soon. Kind regards, Natalie Moore

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Get away
Was recommended by a friend and did not disappoint. Everything was perfect. The coffee is amazing.
Stayed 2 nights in Feb 2022
Response from Natalie Moore on Feb 27, 2022
Thank you for your feedback, so great to hear you had a great stay. We look forward to welcoming you back very soon. Kind regards, Natalie Moore

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, property conditions & facilities
Fantastic hotel! Our first stay at Spicers Guesthouse and it was great from arrival to departure. Thank you! Very friendly staff, attentive, great facilities, felt very welcome. Looking forward to our next stay.
Stayed 1 night in Feb 2022
Response from Natalie Moore on Feb 27, 2022
Thank you for your feedback, so great to hear you had a great stay. We look forward to welcoming you back very soon. Kind regards, Natalie Moore