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Reviews of Canary Hotel Hue

2.5 out of 5
Canary Hotel Hue
37 Nguyen Cong, Tru Street, Hue, Thua Thien-Hue

Reviews

8.4

Very good

Rating 10 - Excellent. 35 out of 91 reviews" "
Rating 8 - Good. 36 out of 91 reviews" "
Rating 6 - Okay. 18 out of 91 reviews" "
Rating 4 - Poor. 2 out of 91 reviews" "
Rating 2 - Terrible. 0 out of 91 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

6.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The whole town was flooded with boats going down the Main Street. The hotel staff did all they possibly could do to help. Amazing staff!
Stayed 4 nights in Oct 2022

10/10 Excellent

murray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Mai Ong, Wausau

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my 2 nights
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019

10/10 Excellent

Scott, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I continue to stay at Canary Hotel when I visit Hue, Vietnam. The staff is very friendly and they provide excellent service. The rooms are clean and comfortable and the hotel is conveniently located. I recommend this hotel as it is also very affordable. They also rent motorbikes there which makes it easy to get around.
Stayed 7 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for the price
We stayed a couple of nights. Everything was good and the staff were excellent.

6/10 Okay

Des

Disliked: Property conditions & facilities
ok
stains on furniture, usual awful breakfast, can get better for the same cost.

4/10 Poor

S, Abu Dhabi

Disliked: Cleanliness, property conditions & facilities, room comfort
Ants!
When booking we, paid slightly more for 1 double instead of 2 singles. On checking in we were shown to a room with 2 beds (506?) by the bellhop, but he did get that I was unhappy. I tried to head back to the lobby to sort it, but he insisted we call the desk clerk from the room phone instead. The desk clerk told me that it was impossible that I was charged more for a double bed bed (both my husband & I clearly remember we were) and that they had upgraded our room to a superior room with a balcony. They offered to show me the room with a double that we had actually reserved (601?). The bathroom had barely enough room to walk around the bed, very little space to set stuff, and it smelled funny. We opted to go back to 506. Once settled, we saw that one of the beds was actually a double so we were quite happy. While preparing for bed, two problems became apparent: it was LOUD (we were right on the road and the windows were single glazed without good sealing) and there were a small number of ants on the smaller bed. Given how tired we were, the smell in the alternative room, the fact that we didn't plan on using the smaller bed, and that we were only staying one night, we opted to stay. After a very noisy night, we awoke to find significantly more ants on the small bed, on the nightstand between the beds, and coming up through the floor at the end of the small bed. Yuck! We were very happy to be leaving so early. When told about the ants, the front desk said they would not

6/10 Okay

A, Sydney, Australia

Liked: Staff & service
Disliked: Property conditions & facilities
Smelly room and basic breakfast
We got to Hue one night earlier than expected and the hotel we booked into the next night didn't have a spare room, so we went there. Basic and functional facilities. We couldn't help but think the room was a bit moldy. The breakfast was the most uninspiring thus far in Vietnam.

8/10 Good

chris, London

Liked: Cleanliness, staff & service
A great value budget hotel
I really enjoyed my stay here. The staff were friendly & helpful, my room was very comfortable & it proved great value for money. This is what a budget hotel should be.

10/10 Excellent

Brian, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and service
Great value mid priced hotel. We thought the location was great and easy to find. Good sized clean rooms. Comfortable beds and a good quality breakfast. The staff, as in many Vietnamese hotels try extremely hard to please their guests. It works for me. Another recommended hotel.

8/10 Good

lj, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location friendly service
Friendly staff, very helpful. Choice of breakfast.Staff very helpful in organising our pick up for Hanoi. They did not hesitate to change our room when we saw some ants in our first room. They even sent someone with hot water thermos when they discovered that we would come to the lobby for hot water. Overall our stay was very pleasant. there was always some nice words from the staff. The french speaking accountant was very friendly too. I would recommend the hotel very highly, especially for the value you get out of what you pay.

6/10 Okay

Verified traveller

Liked: Staff & service
Good for the price
We had a spacious twin room. The window faced the hallway only, which made it a fairly noisy room. It also was a bit stuffy and smelly. Other than that the breakfast was good, staff was friendly and helpful, and the wifi was fast.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Dave, Wiltshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stop-over
A very enjoyable stay - staff were very attentive and helpful - would recommend to budget travellers

6/10 Okay

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service
great service
Service: really friendly. When I checked in I was initially given a room right next to the elevator but then "upgraded" to one with a balcony. The staff answered all my questions about what to do, and for a change weren't trying to sell me something but genuinely just wanted to give information. Room: very clean, but the room could use a paint job - black marks that looked like mold but weren't if you saw up close. Separate shower stall so the entire bathroom didn't get wet when you showered! Hot water for coffee in the room. Minibar was nice and roomy enough to stick in your own water or drinks. TV had great reception for english language channels. One of the two beds was soft, but the other one was the typical hard bed. The hotel is a bit of a walk - about 30 minutes - to the citadel, but there are lots of restaurants and shops in the surrounding area. About 10 minutes by taxi from the train station. The breakfast is pretty typical - your choice of options but the fresh fruit and cake choice results in a few grapes and apricots, or a choco-pie pre-wrapped so I wasn't too impressed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
We spent a pleasant stay. The staff of the hotel is fantastic. This has affected us much

8/10 Good

jeff, Temecula, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good service
the staff worked hard to keep the customer happy, bringing tea when i used the computer , answering questions well without tryin to sell stuff and not trying to overcharge when we left. it all left a very good impression

10/10 Excellent

Line

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel at cheap Price
Nice hotel and super service from the staff.

8/10 Good

T & D

Liked: Cleanliness, staff & service, room comfort
kudos to the staff
On the border of a bit of an edgy area, but turned out to be within 2 blocks of a lot of great restaurants. Reception staff was English speaking and extremely friendly and helpful. Housekeeping fell a little short on supplies replacement, and one wall had black mould showing through the paint.

8/10 Good

kj2428

Liked: Cleanliness, staff & service, room comfort
good hotel
Good room Good staff Good location Good service Good wifi

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice room on 1st appearance, however disappointed to discover that the beds were way too hard, and on the 2nd day there was no hot water to have a shower. Hotel staff very pleasant and helpful, although found them to be quite pushy when they were trying to sell tours etc. Overall all though very good value for money.

6/10 Okay

Tweety

Liked: Cleanliness, staff & service, room comfort
Nice friendly hotel
This hotel is quite clean and welcoming, and the staff are quite friendly and helpful. The rooms have been newly renovated and are quite well set up and nice. The views from the upper floors are quite nice, and it is not too far from the river and main city. The value for money is also quite good. Would recommend this hotel.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and bathroom
Corfortable place to stay at a very reasonable price. The hotel had a nice location by the river. There was a really good cafe right around the corner with cheap delicious coffee. I also had the best banh mi(vietnamese sandwhich) of my trip so far right up the street.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Canary hotel - great value
Very helpful staff, good service, very affordable rooms with surprisingly high quality and cleanliness.

10/10 Excellent

Marilyn, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The roses and rose petals were a lovely surprise!
especially in a modest hotel . Very well situated near esplanade and boat dock, lots of good,modest restaurants. About 15-20 minute walk across bridge to Dong Ba market. Very friendly staff. No view from our room, just atrium window..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Canary hotel in Hue
Stayed here for two nights... Staff could not be more attentive if they tried! Location was very good but the citadel (one of the main attractions) us a good walk away but very doable.. Rooms were spotless and spacious. Definitely worth staying in and great value for money.

6/10 Okay

Cemil Yavuz, Istanbul , Turkey

Liked: Cleanliness
Disliked: Staff & service
Canary hotel Hue , Vietnam..Basic
For the price range I am fully satisfied.. very nice and helpful people, speaking good english.they exhibited good efficiency for my bus trip arrangement.Hotel in this price range I look for decent service, sincere approach and human touch.I can easily say I found them all..Tank you hotel Canary personels...good luck

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Hue Hotel
Very nice and helpfull staff, good location, good room and cheap. the treat you like a friend

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Norene, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located near good restaurants
Rooms were good for the cost, so I would recommend to others but with the following caution. Do not pay extra for the River View rooms. I paid extra to book "river view" rooms for the 4 rooms in my party. There was no visibility to the river any where except a tiny glimpse on the top floor where only the restaurant was.

10/10 Excellent

drjleno

Liked: Cleanliness, staff & service, room comfort
SE Asia trip
Very friendly staff, nice modern rooms (ours was front facing with good sized windows and a small balcony), comfortable beds (which is not always a given with budget hotels), good breakfast from a set menu (not buffet). Only downside was the wifi didn't work so well in the room but there were 3 computers in the lobby which were easily accessible.

10/10 Excellent

Ruth, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect hotel
This is a clean and tidy hotel at great price. The staff provided perfect service and friendly. I will absolutely stay at this hotel again in my next trip to Hue.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel in vietnam
this is the best hotel i stayed in while in vietnam. although it was only a 2 star it was better than all 3 star hotels i stayed in. the staff are great and the room facilities mean it should easily be a 3 star hotel. great price too, really cannot be beaten. best hotel in hue and probably vietnam!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed for one night. The best thing to say about the hotel is that all the staff we met was very friendly. We where leaving early, but we could still get breakfast an hour before normal time.

10/10 Excellent

Malcolm, Glasgow, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Canary hotel, Hue - great hotel and staff
“Great value, nice hotel and staff.” 11 Mar 2011 Maldrum I booked this hotel through Hotels.com and got a double room for myself and my fiancé, which I pre-paid, We were dropped off in a bus and, avoiding the taxi and motorbike touts (though we met a couple of the "Hue Riders" who nicely pointed us in the right direction) found it easily on foot, close to the main bars and restaurants, We were a few hours earlier than their check in time but this was no problem, the staff are very friendly and helpful, even offering us breakfast when we arrived, though we were too tired! The room was very clean and comfy, the bedside table and wardrobe both had keys to lock away valuables, good tv too! We had a double and a single bed in a spacious room which also had a balcony, and a fridge stocked with water, juice and beer, We never used the restaurant, many good places nearby, There was no wifi that I could see, perhaps broken, though there are 3 or 4 computers in lobby, plus a wifi cafe next door, Best place we've stayed in Vietnam!

10/10 Excellent

adrian

Liked: Cleanliness, staff & service
very good friendly helpfull staff
very good friendly helpfull staff try to help in any way one of the guest even lost his credit card and the hotel lent money to the guest until he recieved money very kind of them to do this . kind regards adrian workman

10/10 Excellent

trap6dog

Liked: Cleanliness, staff & service, room comfort
Exellent Hotel
Stayed in this brilliant hotel for 4 nights.The rooms we're spotless with a big flat screen TV fixed to the wall. The staff are very friendly asking if everything is ok every time they see you and even shaking my hand after breakfast!!Staff very helpful with tours,info,taxis etc.Can't really see how you can do better in Hue!

8/10 Good

Jup en Femk, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel, nice staff, good price
For this price you can only dream of such a nice service, big and clean room. Only downside was the bathroom wasn't leveled right, so the complete floor got wet after a shower, but well... not too much trouble.

6/10 Okay

MAURICE

Liked: Cleanliness, staff & service
Hôtel bien placé
Hôtel moyen petit déjeuner moyen mais rien à dire rapport qualité prix

10/10 Excellent

Phi-Veronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel propre
Bon séjour, hôtel propre, le personnel est très serviable et aimable

6/10 Okay

Francois, Paris

Liked: Staff & service
Disliked: Cleanliness
Canary Paris
L'hôtel demanderais un bon lifting. Dans les chambres les draps n'étaient pas très propres. Le personnel par contre était très gentil efficace et prévenant.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Das Hotel war nicht schlecht aber leider hatte es Schimmel an den Wänden und der Geruch war schlimm und mit offenem Fenster und Balkon auch nicht wegzukriegen! Leider! Lage ist gut und personal freundlich und hilfsbereit!

10/10 Excellent

REMY, Toulouse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A recommander, excellent rapport qualité prix
Arrivé en milieu de matinée, j'ai pu bénéficier de ma chambre dés mon arrivée et ainsi me raffraichir après une nuit passée dans le train. Accueil agréable et de bon conseil pour visiter la ville et réserver excursion et billet de bus. Chambres spacieuses, bien aménagées et propres, un peu bruyante cependant, concernant la mienne donnant sur la rue. Hôtel bien situé sur le centre d'Huê, la cité impériale est à 20 minute de marche ou à 2 km

10/10 Excellent

sharon, h

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice deal
budget hotel with really good price and good location

6/10 Okay

Jack, JAPAN

Liked: Cleanliness, staff & service, property conditions & facilities
徒歩でまわれるロケーション
快適でした。新市街も旧市街も徒歩でまわれるといえばまわれます。少し遠いですが…スタッフも親切で、朝ごはんが選べます。豪華でした。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr nettes Hotel, freundliches Personal. Gut ausgestattet und sauber. Würden wieder kommen.

8/10 Good

Viktor, Sweden

Liked: Cleanliness, staff & service
Good budget hotel
Good all'n'all. Friendly staff, nice breakfast. Only real complaint was that the bathroom door didn't close, which wasn't too nice since you had to hold it for it to not open wide by itself.