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Reviews of Dreams Huatulco Resort & Spa - All Inclusive

4 out of 5
Dreams Huatulco Resort & Spa - All Inclusive
Blvd Benito Juarez #4, Santa María Huatulco, OAX

Reviews

8.4

Very good

Rating 10 - Excellent. 336 out of 663 reviews" "
Rating 8 - Good. 198 out of 663 reviews" "
Rating 6 - Okay. 76 out of 663 reviews" "
Rating 4 - Poor. 27 out of 663 reviews" "
Rating 2 - Terrible. 26 out of 663 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Liked: Staff & service
Stayed 5 nights in Apr 2024
Response from eConcierge on Apr 11, 2024
Gracias por haberse tomado un momento en compartir su reseña de su visita a Dreams Huatulco Resort & Spa. Fue un placer haberle hospedado y esperamos tener una nueva oportunidad en un futuro. Saludos.

8/10 Good

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and attentive staff and good food
Stayed 6 nights in Apr 2024
Response from eConcierge on Apr 9, 2024
Thank you Isabel for taking a moment to share your review of your visit to Dreams Huatulco Resort & Spa. It was a pleasure to have hosted you and we hope to have a new opportunity in the future. Greetings.

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is the best all inclusive I have ever been too. The only issue was if you like to watch a movie there is very little English TV, so if you plan on watching movies take a laptop. Also the WIFI is excellent throughout the resort.
Stayed 8 nights in Mar 2024
Response from eConcierge on Mar 26, 2024
Thank you for taking a moment to share your review of your visit to Dreams Huatulco Resort & Spa. It was a pleasure to have hosted you and we hope to have a new opportunity in the future. Greetings.

10/10 Excellent

Marlenne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family stay, beach is beautiful! Dinning was good, service from staff is the best, Hotel yes needs updated here and there ..
Stayed 4 nights in Feb 2024
Response from eConcierge on Mar 26, 2024
Thank you for taking a moment to share your review of your visit to Dreams Huatulco Resort & Spa. It was a pleasure to have hosted you and we hope to have a new opportunity in the future. Greetings.

10/10 Excellent

Israel Tavizon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our trip was all good. It used to be better before it was acquired by Hyatt. Great beach, pools and food. Quality of food is much better than Barcelo (neighboring hotel). In the past they used to be more flexible in late check-out and access to some snacks (ice-creams only from 1pm to 4pm!). Hotel needs a major make-up as it is an old one. Bottom line: I will come back.
Stayed 4 nights in Mar 2024
Response from eConcierge on Mar 26, 2024
Thank you for taking a moment to share your review of your visit to Dreams Huatulco Resort & Spa. We will strive to continue maintaining an excellent quality of service and food, which has placed us among the favorite options in our destination. It was a pleasure to have hosted you and we hope to have a new opportunity in the future. Greetings.

6/10 Okay

Norma

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel needs to be updated! Walls need painting tiles throughout hotel cracked.
Stayed 6 nights in Mar 2024
Response from eConcierge on Mar 19, 2024
Thank you for your message Norma. We hope that despite these observations, you have found the quality and vacation you were looking for in the rest of the services we offer. We have forwarded your comments to the maintenance department for follow-up. Receive a cordial greeting.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying here. We celebrated our 30th and 40th Anniversary here. We love the staff, clean hotel, food and atmosphere. Not over crowded and fun!!!
Stayed 4 nights in Mar 2024
Response from eConcierge on Mar 19, 2024
Dear Julie. Thank you for your comments and your loyalty in choosing us again as your vacation headquarters. How nice to know that your experience was once again memorable. We will be waiting for your next visit.

10/10 Excellent

juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfortable Hotel good food friendly staff in all areas
Stayed 4 nights in Feb 2024
Response from eConcierge on Mar 5, 2024
Thank you for taking a moment to share your review of your visit to Dreams Huatulco Resort & Spa. It was a pleasure to have hosted you and we hope to have a new opportunity in the future. Greetings.

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location, friendly staff, resort and rooms are very nice. Lots of restaurant options but food was hit and miss. I would definitely go back
Stayed 6 nights in Feb 2024
Response from eConcierge on Mar 1, 2024
Thank you for taking a moment to share your review of your visit to Dreams Huatulco Resort & Spa. Your comments are very useful to us in taking measures that allow us to improve the quality in the aforementioned areas. It was a pleasure to have hosted you and we hope to have a new opportunity in the future. Greetings.

6/10 Okay

Elda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from eConcierge on Feb 27, 2024
Hola Elda. Gracias por su visita. Lamentamos no tener los detalles completos de su experiencia en nuestro resort para conocer el origen de sus impresiones. No dude en contactarnos a través de alguno de nuestros canales para hacernos llegar más información. Saludos,

10/10 Excellent

Robert John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from eConcierge on Feb 22, 2024
Thank you for taking a moment to share your review of your visit to Dreams Huatulco Resort & Spa. It was a pleasure to have hosted you and we hope to have a new opportunity in the future. Greetings.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
quiet beautiful place. wonderful people. Just didnt care for the time share people that said they werent time share people. lol
Stayed 7 nights in Jan 2024
Response from eConcierge on Feb 3, 2024
Thank you for taking a moment to share your review of your visit to Dreams Huatulco Resort & Spa. It was a pleasure to have hosted you and we hope to have a new opportunity in the future. Greetings.

10/10 Excellent

rod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great team all around
Stayed 7 nights in Jan 2024
Response from eConcierge on Jan 30, 2024
Gracias por haberse tomado un momento en compartir su reseña de su visita a Dreams Huatulco Resort & Spa. Fue un placer haberle hospedado y esperamos tener una nueva oportunidad en un futuro. Saludos.

8/10 Good

Jessamyn

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The view was very nice. The weather was amazing. Drinks flow fast and freely. Food needs improvement.
Stayed 7 nights in Dec 2023
Response from eConcierge on Jan 16, 2024
Thank you for taking a moment to share your review of your visit to Dreams Huatulco Resort & Spa. It was a pleasure to have hosted you and we hope to have a new opportunity in the future in which we will surely be able to offer you a better variety of drinks. Thanks for your comments.

6/10 Okay

sandra

Travelled with family
Liked: Amenities
We stayed for 4 days a group of six. The private beach was fun and beautiful except all of four days we couldn’t find beach chairs available or a place to sit. Same thing with the pools around the property. The resort included 4 pools but again we couldn’t find lounge chairs or place to enjoy a tan or the pools. We inquired about getting extra chairs and the manager said they didn’t have any more. Also, couple of times they run out of beach towels !!!!
Stayed 4 nights in Jan 2024
Response from eConcierge on Jan 16, 2024
Thank you for taking a moment to share your review of your visit to Dreams Huatulco Resort & Spa. We are sorry that your experience in the pool area due to the availability of sun loungers and towels was not the best. We hope the rest of the aspects of your visit were perfect. We hope to see you back soon for a superior experience in every way.

10/10 Excellent

Donavan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from eConcierge on Feb 1, 2024
Gracias por haberse tomado un momento en compartir su reseña de su visita a Dreams Huatulco Resort & Spa. Fue un placer haberle hospedado y esperamos tener una nueva oportunidad en un futuro. Saludos.

10/10 Excellent

Maria Isabel

Stayed 4 nights in Dec 2023
Response from eConcierge on Dec 26, 2023
Gracias por hacernos llegar la reseña de su estancia en Dreams Huatulco Resort & Spa. Esperamos tener el privilegio de hospedarle nuevamente.

8/10 Good

Brenda-Lee

Stayed 7 nights in Dec 2023
Response from eConcierge on Dec 26, 2023
Gracias por hacernos llegar la reseña de su estancia en Dreams Huatulco Resort & Spa. Esperamos tener el privilegio de hospedarle nuevamente.

10/10 Excellent

Harold Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very beautiful setting with exceptional, helpful and responsive staff.
Stayed 9 nights in Dec 2023
Response from eConcierge on Dec 19, 2023
Thank you Clau Melchor for sharing your review of your stay at Dreams Huatulco Resort & Spa. We are glad to read that we managed to provide you with such a special experience to remember forever.We look forward to welcoming you again, so that you can continue enjoying these moments of delight in our Mexican Pacific paradise.Until then, we remain at your service.

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort with friendly staff. Beautiful beach area.
Stayed 6 nights in Dec 2023
Response from eConcierge on Dec 19, 2023
Thank you Clau Melchor for sharing your review of your stay at Dreams Huatulco Resort & Spa. We are glad to read that we managed to provide you with such a special experience to remember forever.We look forward to welcoming you again, so that you can continue enjoying these moments of delight in our Mexican Pacific paradise.Until then, we remain at your service.

10/10 Excellent

Kenneth

Liked: Amenities
The staff was extremely friendly and helpful with any issues we had.
Stayed 9 nights in Dec 2023
Response from eConcierge on Dec 19, 2023
Thank you for sharing your review of your stay at Dreams Huatulco Resort & Spa. We are glad to read that we managed to provide you with such a special experience to remember forever.We look forward to welcoming you again, so that you can continue enjoying these moments of delight in our Mexican Pacific paradise.Until then, we remain at your service.

10/10 Excellent

Ekaterina

Stayed 10 nights in Dec 2023
Response from eConcierge on Dec 16, 2023
Gracias por hacernos llegar la reseña de sus vacaciones en Dreams Huatulco Resort & Spa. Esperamos verle de regreso pronto. Saludos.

10/10 Excellent

Juan

Response from eConcierge on Feb 10, 2024
Gracias por haberse tomado un momento en compartir su reseña de su visita a Dreams Huatulco Resort & Spa. Fue un placer haberle hospedado y esperamos tener una nueva oportunidad en un futuro. Saludos.

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Huatulco Dreams was a lovely resort. The a la cart restaurants didn’t require reservations so you could just decide in the moment where to eat. The beach and ocean are the stars of the resort! Excellent resort for relaxation
Stayed 9 nights in Nov 2023
Response from eConcierge on Dec 12, 2023
Thank you very much for your comments. We are very happy to know that your experience was pleasant and full of positive moments. We hope to see you back again. Greetings.

8/10 Good

Anne

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Lovely beach and pools. Delicious food.
Stayed 8 nights in Nov 2023
Response from eConcierge on Dec 6, 2023
Gracias por su visita a Dreams Huatulco Resort & Spa. Fue un placer haberle hospedado. Esperamos su próxima estancia con los brazos abiertos.

6/10 Okay

Debra

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 7 nights in Nov 2023
Response from eConcierge on Dec 12, 2023
Gracias por su reseña. Lamentamos entender que tu experiencia no fue la mejor y que no nos has dejado comentarios al respecto. Favor de enviarnos más detalles a cualquiera de nuestros canales de contacto.

10/10 Excellent

Jonathan

Stayed 2 nights in Nov 2023
Response from eConcierge on Dec 21, 2023
Gracias por hacernos llegar sus amables comentarios. Esperamos verle de regreso pronto.

10/10 Excellent

Krystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a couple minor bumps along check in ( sticky lock and missing some of the items after a room clean ) we had a great time! The staff fixed the above items immediately and were so helpful. We had great service from all the staff through out the resort with many of the staff remembering our whole party’s names and room numbers despite a very booked resort!
Stayed 6 nights in Nov 2023
Response from eConcierge on Nov 30, 2023
Dear Mrs. Krystal, We are very happy to know that at the end of your stay, you were able to return home with happy memories of your stay. We hope to be your hosts again on your next visit to this paradise.

10/10 Excellent

Brekk-Lyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from eConcierge on Nov 14, 2023
Thank you for sharing your review regarding your stay in Dreams Huatulco Resort & Spa. We hope to see you back soon!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service in all areas. Extremely friendly people. I’ll definitely go back and recommend it.
Stayed 6 nights in Nov 2023
Response from eConcierge on Nov 9, 2023
Thank you very much for your kind comments regarding your stay in Dreams Huatulco Resort & Spa. We're happy to know you had an amazing time and we truly want to welcome you back very soon.

8/10 Good

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Trip with family and friends
When I arrived I had a bad first impression due to the bad functioning of the air conditioning, but they gave me another room and it was solved (under some pression). The hotel is a bit aged but the maintenance is ok. The pools are very good, the beach is literally under the pools and de service is kind, mainly in the thematic restaurants (the Asiatic is the best one). Xochi, Geovanni, Leonel, Diana are amazing.
Stayed 4 nights in Nov 2023
Response from eConcierge on Nov 7, 2023
Thank you for sharing your comments and feedback regarding your stay with us. Hope to have another opportunity to host your vacation.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anything you wanted or expected, is provided at Dreams Huatulco! Overall an exceptional experience, covering all aspects of a dream vacation.
Stayed 6 nights in Oct 2023
Response from eConcierge on Nov 6, 2023
Thank you very much for your kind comments regarding your recent stay with us. We do hope to welcome you soon for another great vacation.

8/10 Good

JAVIER

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I would ve loved to have better food varietiesas well as better entertaiment, but over all a good experiecepersonal was very professinal polite and respectful partcularly a the sea side restaurant where we were greeted with a with a great smile an by our name...thank you Fabiola for being such a great hostess Gift shop extremely expensive. But over all a good expirence
Stayed 5 nights in Oct 2023
Response from eConcierge on Nov 6, 2023
Thank you for leaving us a review of your stay with us. It was a pleasure to have hosted you. Your comments and suggestions help us improve. We hope to have a new opportunity. Greetings.

10/10 Excellent

Amanda

Stayed 1 night in Oct 2023
Response from eConcierge on Nov 21, 2023
Gracias por dejarnos la reseña de su estancia en Dreams Huatulco Resort & Spa. Fue un placer haberle hospedador. Esperamos contar con una nueva oportunidad.

10/10 Excellent

Ruben

Travelled with partner
Liked: Amenities
Todo muy bien!! El maneger del restaurante el st Guillermo nos atendio exelentemente con sus atenciones.
Stayed 4 nights in Oct 2023
Response from eConcierge on Oct 26, 2023
Gracias por compartir sus amables comentarios Ruben. Fue un placer haberle hospedado y atendido con la excelencia que nos distingue. Esperamos verle de regreso pronto.

10/10 Excellent

Salvador

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is excellent, special thanks to Alma (world cafe), Paty (room service) and Daniel (pools) for their hospitality and service. You guys made our stay an exceptional experience. Thank you Dreams!!!
Stayed 7 nights in Sep 2023
Response from eConcierge on Oct 6, 2023
Thanks for your comments Salvador. It was a pleasure to have given you a pleasant experience at Secrets Huatulco Resort & Spa. We will be sure to share your feedback with our team. We will wait for your next visit.

8/10 Good

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I like the friendly customer services. I didn't that there weren't night show events every night.
Stayed 6 nights in Aug 2023
Response from eConcierge on Sep 13, 2023
Thank you Vanessa for sending us your comments about your stay. We will work to have a better performance and enjoy a superior experience on your next visit to this paradise.

10/10 Excellent

Philip

Stayed 5 nights in Aug 2023
Response from eConcierge on Sep 13, 2023
Thank you for sending us your comments. It was a pleasure to have hosted you and given you a great stay at Dreams Huatulco Resort & Spa. We would love to see you back in a not-so-distant future.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8-10
Great hotel and accommodations. Felt welcomed and service was great. Food is average and so are drinks but that’s expected with all inclusive.
Stayed 2 nights in Aug 2023
Response from eConcierge on Aug 21, 2023
Thank you for your kind comments regarding your stay with us. We take your comments as important feedback for us. We would love to be your hosts once again if you decide to visit this destination once again.

8/10 Good

Ramon Alejandro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 3 nights in Aug 2023
Response from eConcierge on Aug 14, 2023
Gracias Ramón por dejarnos su reseña. Esperamos verle de regreso pronto a Secrets Huatulco Resort & Spa.

2/10 Terrible

SIMON, EL PASO

Liked: Cleanliness, staff & service, amenities
everything was good
Stayed 6 nights in Aug 2023
Response from eConcierge on Sep 4, 2023
Thank you for your comments. We feel happy to read that your experience was very positive. However we regret not having achieve the maximum score in this review. We truly hope to get more details of your experience in order to improve the overall experiences of our guests.

10/10 Excellent

Roberto Gonzalez

Liked: Cleanliness, staff & service
Stayed 6 nights in Jul 2023
Response from eConcierge on Aug 14, 2023
Gracias Roberto por dejarnos su reseña. Esperamos verle de regreso pronto a Secrets Huatulco Resort & Spa.

10/10 Excellent

javier

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelentes restaurantes para cenar Albercas 6 y 3 de ellas Infiniti Todo el personal muy cortes en especial meseros de las piscinas Primi Eddie Aramis etc Lo único en contra necesitan más limpieza y mantenimiento a las albercas tenían arena de un día a otro vi poco trabajador limpiándolas.
Stayed 5 nights in Jul 2023
Response from eConcierge on Aug 2, 2023
Gracias Javier por traer sus amables comentarios a esta plataforma. Fue un placer haber sido sus anfitriones durante su visita. Esperamos volver a tener la oportunidad de superar sus expectativas. Saludos.

8/10 Good

rosana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has beautiful grounds with 3 infinity pools. What I enjoyed the most was the adult inky pool area. My least favorite area was the food. The meat was tough and not enough dining options.
Stayed 3 nights in Jul 2023
Response from eConcierge on Jul 26, 2023
Thanks for your comments Rosana. Your comments are very important for us since are very useful to improve. We are happy to know that your had a great stay and that you enjoy our services and facilities. We would love to see you back soon!

2/10 Terrible

Liliana, Los Angeles

Stayed 3 nights in Jul 2023
Response from eConcierge on Aug 14, 2023
Gracias por dejarnos su reseña. Lamentamos entender que su estancia no haya sido la mejor.

4/10 Poor

Alejandro

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The space of the hotel is unique. Extremely big, spacious outside and pretty standard rooms. The room I was in needs to be checked, the door did not lock, there were holes at the bottom, like a hotel that hasn't been looked after, just painted over. Something they changed are the rooms, depending on where you are , the "all inclusive" applies or not, so be confident everything will be there. If are not VIP you cannot be on certain places by the beach, no access to a couple of drinks, and overall, the attention goes to premium clients, others do not receive what is expected.
Stayed 5 nights in Jul 2023
Response from eConcierge on Jul 25, 2023
Hello Alejandro, thank you for your visit, We are very happy to know that we were once again able to have the pleasure of serving you, however a rating of 2/5 is worrisome since we tend to leave satisfied customers in the vast majority of our meetings. We would like to tell you that we have always had the Preferred Club category of rooms/guests, who, in addition to the standard benefits of our All Inclusive, have additional benefits such as rooms with frontal ocean views, access to the Preferred lounge, access to the Preferred beach area, and additional label options in bars. We hope to have the opportunity to host you again and provide you with a better experience in your room and possibly enjoy the PReferred Club benefits if you choose. Regards

4/10 Poor

Aaron

Stayed 2 nights in Jul 2023
Response from eConcierge on Jul 22, 2023
Gracias por dejarnos su reseña. Lamentamos que su experiencia no haya sido la mejor. Nos gustaría tener más detalles de su experiencia a econcierge.drehu@dreamsresorts.com

10/10 Excellent

Miguel

Stayed 4 nights in Jul 2023
Response from eConcierge on Aug 3, 2023
Gracias por sus amables comentarios Miguel. Que gusto saber que logramos brindarle una estancia placentera. Esperamos su pronto regreso a Dreams Huatulco Resort & Spa.

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from eConcierge on Jul 11, 2023
Gracias por hacernos llegar su comentarios Sr. Juan Carlos. Esperamos verle de regreso pronto en Dreams Huatulco Resort & Spa.

10/10 Excellent

Jose

Stayed 3 nights in Jun 2023
Response from eConcierge on Jul 19, 2023
Gracias por su reseña sobre su visita hacia Dreams Huatulco Resort & Spa. Esperamos verle de regreso pronto.