Front of property - evening/night

Reviews of Hualien Charming City Hotel

3.5 out of 5
Hualien Charming City Hotel
No. 19, Guoxìng 2nd Street, Hualien City, Hualien County

Reviews

8.2

Very good

Rating 10 - Excellent. 189 out of 546 reviews" "
Rating 8 - Good. 249 out of 546 reviews" "
Rating 6 - Okay. 73 out of 546 reviews" "
Rating 4 - Poor. 25 out of 546 reviews" "
Rating 2 - Terrible. 10 out of 546 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

ZHUANG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Daniel, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024
Response from network administrator on Mar 21, 2024
There is nothing more satisfying to me than to receive one of your letters.Thank you ever so much.

10/10 Excellent

TUDOR-OVIDIU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient as it's close to the trainstation, room clean and fully functional and with a touch of class (wood, armchair, etc.), breakfast buffet also with variety and good coffee.
Stayed 2 nights in Jan 2024
Response from Administrator on Feb 16, 2024
Dear customer: Thank you for your positive review, which gives us a strong sense of support. Welcome to visit again.Best Regards, Hualien Charming City Hote

6/10 Okay

Wai Kin

Liked: Cleanliness, staff & service, amenities
Walkable.
Stayed 2 nights in Oct 2023

10/10 Excellent

Shelly

Stayed 1 night in Jun 2023

8/10 Good

Kwok Fu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fit-for-purpose of my planning for one night, which is adjacent to train station and 25 min walk to night market.
Stayed 1 night in Mar 2023

4/10 Poor

Jonathan

Travelled with group
Disliked: Staff & service
Couldn’t change the dates of our stay so never made it to the hotel.
Stayed 1 night in Apr 2023

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convinent location to the bus terminal
This hotel is located in 3 minute walking distance from the bus and train stations. For those who tour Taroko and east coast with public transportation, it is very convenient. Free breakfast is fair, and the staff is reasonably courteous. Completed our Hualien tour in a 4 night stay. Nice!
Stayed 4 nights in Feb 2023

6/10 Okay

Eric

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2020

8/10 Good

Yuet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to train station. The room is spacious.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Service and breakfast are good
Stayed 3 nights in Jan 2020

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok place to stay in the heart of Hualian.
Clean, a little smokey but nice room. Probably time for a renovation.
Stayed 1 night in Oct 2019
Response from CHEN on Oct 18, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Perfect location near train station. Clean room with friendly staff. Would definitely stay there again.
Stayed 2 nights in Sep 2019
Response from CHEN on Sep 17, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from CHEN on Sep 14, 2019
感謝您入住我們的飯店。我們不斷努力為旅客提供滿意的服務,再次謝謝您的意見。

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Easy location, completely overrun with tour buses, wheezing AC barely able to keep edge off heat.
Stayed 1 night in Aug 2019
Response from Carrie Peng on Aug 19, 2019
Thank you for staying at our hotel. We will do our best to improve those problems. Thanks for your valuable opinions.

2/10 Terrible

Christina

Disliked: Staff & service
Rude n unhelpful staffs
The hotel was introduced by my Taiwanese Friend.. never expected anything just thinking it’s a normal fine hotel.. never ever realised that the receptionist is looking unhappy n rude while checking me in.The hotel is running down n room with a still smell even for the past few days I diffused essential oils. After checking out of the hotel.. my girl Friend was helping me to load my luggage with difficulty as my handsaws hurt n bandaged.Yet I saw one male n one female hotel staffs seeing off the clients off to the coach n saw us .. don’t even stop or offer to help us.Never ever stay in this hotel again.
Stayed 4 nights in Apr 2019
Response from Carrie Peng on May 20, 2019
Thank you for staying at our hotel.We will do our best to improve those problems. Thanks for your valuable opinions.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Big clean room and property close to station and shops and restaurants
Stayed 2 nights in Apr 2019
Response from Carrie Peng on Apr 11, 2019
Thank you for staying at our hotel. We will keep striving to provide satisfied service to our guests. Thanks for your valuable opinions. We look forward to your next visit.

6/10 Okay

Verified traveller

Business traveller
All the electrical outlets are only for two-pronged plugs. Have to bring or your own adapter or borrow one from the front desk.
Stayed 1 night in Mar 2019
Response from Carrie Peng on Apr 1, 2019
Thank you for staying at our hotel. We will do our best to improve those problems. Thanks for your valuable opinions. We look forward to your next visit.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Mar 2019
Response from Carrie Peng on Mar 11, 2019
Thank you for staying at our hotel. We will keep striving to provide satisfied service to our guests. Thanks for your valuable opinions. We look forward to your next visit.

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2018
Response from Carrie Peng on Jan 5, 2019
感謝您入住我們的飯店。我們不斷努力為旅客提供滿意的服務,再次謝謝您的寶貴意見,期待您下次的光臨。

4/10 Poor

Lilly, Texas

Nice Staff, Property Needs Uplift
Hotel front desk staff are great, friendly, competent and helpful. However, in spite of this, unfortunately I would find another hotel next time in Hualien. The WiFi is set up oddly, and each time I left the room, I needed to register and sign in on my devices, does not auto sign, slow and laborious. No instructions were given on check in so I had to ask front desk for help. The ventilation system may need cleaning, woke up each morning with headache and stuffy nose (I travel often to Taiwan, do not have allergies), breakfast was expensive compared to local prices and tasteless, soybean milk (my favorite) was loaded with sugar. ‘Free’ coffee machine in lobby was not working. Asked for help from nice housekeeping staff, nothing happened, Asked for plain soybean milk but never came (I was only guest on Sunday morning). Hualien area is beautiful (Taroko National Park), great local people, has many other options to stay as tourism has grown there (parks, hiking, etc).
Stayed 2 nights in Sep 2018
Response from Vicky Wu on Sep 18, 2018
Thank you for staying at our hotel. We will keep striving to provide satisfied service to our guests. Unfortunately, some of our services may make you feel dissatisfied. We will do our best to improve those problems. Thanks for your valuable opinions. We look forward to your next visit.

10/10 Excellent

MAN FAI

Clean and comfortable bedroom
The staffs were nice, and the room was very clean. It was not far away from the train station. I had a comfortable stay at this hotel.
Stayed 3 nights in Aug 2018
Response from Vicky Wu on Sep 18, 2018
Thank you for staying at our hotel. We will keep striving to provide satisfied service to our guests. Thanks for your valuable opinions. We look forward to your next visit.

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, room comfort
Decent Hotel but Poor AC System
The hotels Air Conditioning was having trouble cooling the room. I requested to change rooms after 7 hours at full blast, but was provided a fan as it’s a central AC system so it wouldn’t have made a difference. It’s summer and very warm. Sleeping was a little uncomfortable, even with the fan. Disappointing.
Stayed 1 night in Aug 2018
Response from Vicky Wu on Aug 26, 2018
Unfortunately, our services made you feel dissatisfied. We sincerely apologise for the dissatisfaction. We will try our best to improve those problems. Thanks for your valuable opinions.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost Perfect A Place To Call Home
If I can rate it for 5 stars, I would without any hesitation. Or maybe I would rate Hualien Charming City Hotel at 4.9. I have stayed a couple of times in this hotel. I wouldn't want to stay elsewhere if I'm in Hualien City again.
Stayed 1 night in Jul 2018
Response from Vicky Wu on Aug 21, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Samant, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but lacking continental breakfast
Nice comfy hotel within 5-7 minutes walk from the main train station. Rooms are clean and cosy. However, the breakfast options are 90% Chinese cuisine with no description or labeling to tell you what you are about to eat.
Response from roey on Jan 4, 2018
Thank you for staying at our hotel. We are constantly striving to provide satisfactory service to our customers. Unfortunately, some of our services make you dissatisfied and we will try our best to improve your problems. Thank you for your valuable comments. Look forward to your next visit.

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from roey on Jan 5, 2018
感謝您入住我們的飯店。我們不斷努力為旅客提供滿意的服務,再次謝謝您的寶貴意見,期待您下次的光臨

10/10 Excellent

GGCC, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near Train station and comfortable
1. Within walking distance from train station, recognized by cab drivers. 2. Surprised that bath room has steam facility, water-jet bath tub, great for tired bodies 3. Staff are very polite and clear in explaining and attentive.
Stayed 3 nights in Dec 2017
Response from Roey on Dec 14, 2017
感謝您入住我們的飯店。感謝您的意見反應!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Very poor breakfast and helpless in tour advice
The breakfast in this hotel was very bad, with little types of foods and no any fruits. The start time of breakfast is too late and short. The entertainment and excvise facilities were limited. The staff cannot give useful tour advices. I was informed to promoyted my room but it looks smaller than standard room because a block seperated the spaces into two rooms. The washroom is very tight. Cafe refresh was misssed in the second day of my four days staying.
Stayed 4 nights in Nov 2017
Response from Roey on Nov 29, 2017
Thank you for staying at our hotel. We will keep striving to provide satisfied service to our guests. Unfortunately, some of our services may make you feel dissatisfied. We will do our best to improve those problems. Thanks for your valuable opinions. We look forward to your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Thank you for staying at our hotel. We will keep striving to provide satisfied service to our guests. Thanks for your valuable opinions. We look forward to your next visit.

10/10 Excellent

CHIUNGYIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for overnight stay
Close to train station and great breakfast!
Stayed 1 night in Sep 2017
Thank you for staying at our hotel. We will keep striving to provide satisfied service to our guests. Thanks for your valuable opinions. We look forward to your next visit.

6/10 Okay

Falk w, Frankfurt

Liked: Room comfort
Perfectly city centre located and Taifun proof
We arrived there by train, in the beginning of a Taifun. Its a good place, nice rooms (esp. the family rooms are great), solidly trained, helpful staff. And Taifun proof. An unforgettable stay. Thank you all.
Stayed 3 nights in Jul 2017
Response from Amy on Aug 25, 2017
Thanks for your support. We are very honored. Hope we will meet again.

8/10 Good

Hoa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Thank you for your evaluation. Welcome to visit again.

10/10 Excellent

wei-hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel to anchor your stay at Hualien
Location was good, very close to Hualian station, within 5~10mins walk. Close to local bus depot to Taroko. Scooter and car rentals are very near by as well. Food choices are limited around hotel, but within 10 mins walk to some local eateries. Convenient store is a block away.
Stayed 2 nights in Jun 2017

8/10 Good

Hugo, Montreal, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean tiny room, nice stay.
Close to almost everything. Very clean but the bed could be more comfortable.
Response from VICKY on May 24, 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice and clean room. Breakfast was good. Staff were friendly and helpful. Less than 5 min walk from train station.
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good facilities
good facilities for kuds and adults , we spend half day in B1
Response from VICKY on May 10, 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

wu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

William

Liked: Cleanliness, staff & service, room comfort
If have a choice, I will not choose
A bit pricy for this category of hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, well priced, close to train
Great value. Location near train station, but a bit of a walk to town centre (15 minute walk; 150 - 200 nt taxi). Friendly, English speaking (mostly) staff. Games room in basement great for children (and parents!!).

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Seck Tien

Liked: Cleanliness, staff & service, room comfort
Convenient and clean hotel
The room decor is a little dated, although the room is clean and tidy. The hotel is quite near to the train station and bus terminal, so it is very convenient to visit scenic places like the Taroko Gorge and QiXingTan.

8/10 Good

Happisilver

Liked: Cleanliness, room comfort
Value deal for the price
Walking distance from train station but we had their shuttle pick us up.

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to train station
5 min walk to train station. Great resting place to explore Taroko Gorge as the shuttle bus leaving to Taroko is next to the train station. A bit further from the city centre but definitely walkable (25-30min) which is what I did. They charge for early check in (even if the room is ready) so that's a little weird. Breakfast was great (but I like Chinese breakfasts!), and overall it was comfortable for a one night stay. Had a great mountain view room - definitely a plus!
View from room

10/10 Excellent

Rick, bc, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Room.
Recommend highly. Bathroom includes jetted tub and steam room (shower). Wasn't western food, but this is Taiwan. Even had workout area and great place for kids.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Charming Stay
I had a great 5 day stay. The staff where pleasant, talkative and most helpful in directing me to places I wished to visit and to a number of good,local restaurants. They will also help you with automobile or scooter hire with a company just a two walk away. Breakfasts where plentiful with changes in menu everyday. The set menus for lunches and dinner have some very interesting dishes; but if you're traveling alone be advised to choose from the combo-menu as ordering by the dish leaves you with way too much food to get through in one sitting. I'll be using be using Hualien Charming city Hotel again.
Response from General Manager on Oct 24, 2016
THANK YOU

8/10 Good

Yee Ching Fannis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel
Hotel room is good, location is good as so nearly TRA station, however, no many options for food nearly.

8/10 Good

Kuo Feng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it' a pity that only one key available for a double room.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to Station, Pleasant Stay
Great hotel, convenient to the train station. It's right next to the station and a 20 minute walk (or short and cheap cab ride) to the downtown area. Staying here was great, as it was easy to get to the bus stop for Taroko Gorge. The staff were very friendly and prompt, and the rooms were comfortable. Breakfast was also substantial.