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Rating 10 - Excellent. 722 out of 1061 reviews" "
10 - Excellent
722
Rating 8 - Good. 190 out of 1061 reviews" "
8 - Good
190
Rating 6 - Okay. 77 out of 1061 reviews" "
6 - Okay
77
Rating 4 - Poor. 38 out of 1061 reviews" "
4 - Poor
38
Rating 2 - Terrible. 34 out of 1061 reviews" "
2 - Terrible
34
9.2/10
Cleanliness
9.2/10
Staff & service
8.6/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Rebecca
Travelled with family, Travelled with family and small children
Dear Vincent, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Dwan Lightfoot, GM
First time we've stayed there, but it definitely won't be the last. Steph was very friendly.
julie
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
Dear julie, I am glad that you had a five-star experience at our hotel and that Steph made such a lasting impression during your visit. I will pass your comments along to the entire staff to remind them that every one of us has the chance to help make someone's day brighter. We look forward to welcoming you back again soon for another great visit. Best, Dwan Lightfoot, GM
Dear Alice, Our proximity to the airport is one of many benefits of staying at our SpringHill Suites. We are glad to see you had a five-star experience and hope to host you anytime you return to the area. Best, Dwan Lightfoot, GM
I have no complaints. Everything was great. Bed comfortable, location great, breakfast my daughter enjoyed. Wait i have 2 complaints the lady with red hair (non-black) does not greet you at all and there shouldn't be charge to park in ungated parking lot. Other than that i would stay again
sonya
Stayed 4 nights in Apr 2024
Response from GM on Apr 17, 2024
Dear Sonya, Thank you for taking the time to share your review with us and other travelers. I'm pleased to hear that you were able to enjoy our comfortable beds and tasty breakfast. I appreciate your comments regarding our lapse in service and parking, and I have taken note. There is no better compliment than a return visit, so we hope to see you again soon. Best, Dwan Lightfoot, GM
Stay went well. The only problems we had was there was no conditioner in the shower dispenser and both rolls of toilet paper were almost out.
Eddie
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Dear Eddie, Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. Best, Dwan Lightfoot
Dear Ronald, Thank you for your review of our hotel and our excellent staff. We have a great team of dedicated associates who genuinely care about providing each guest with an exceptional stay. I'll be certain to pass along your compliments to our team. We enjoyed having you as our guest, and we hope you'll visit us again soon. Best, Dwan Lightfoot, GM
The access to the airport was great! The swimming pool was a little small. The room was very clean and the beds were comfortable.
maurits
Stayed 1 night in Apr 2024
Response from GM on Apr 10, 2024
Dear mauritis, It sounds like our hotel offered a perfect balance of cleanliness, comfort, and convenience. Thank you for your positive review and for allowing us the privilege of hosting you. We hope to see you again soon. Best, Dwan Lightfoot, GM
It was a very nice place to stay, everyone enjoyed the room.
Marv
Stayed 1 night in Apr 2024
Response from GM on Apr 7, 2024
Dear Marv, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Dwan Lightfoot, GM
Very clean, nice installation. The only thing I will improve is, we were offered breakfast started at 4 am, I was ready for breakfast at 5:30 then the guy said it was a mistake breakfast starts at 6:00 am, we left at 6:30 and breakfast wasn't ready yet.
Lorena
Stayed 1 night in Mar 2024
Response from GM on Apr 3, 2024
Dear Lorena, We pride ourselves on providing spotless accommodations, so it is lovely to hear that you appreciate our efforts. Your feedback will be shared with the team as they work hard to ensure that our guests are as comfortable as possible during their time here. Thank you for your review, and please come back anytime. Best, Dwan Lightfoot, GM
Dear Mohammad, Thank you so much for choosing SpringHill Suites. It is lovely to hear that you had a great stay and found our hotel a convenient option for your travels. We appreciate your business and hope you find a reason to visit us again soon! Best, Dwan Lightfoot, GM
Dear Grace, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your kind words and humbly request a return visit. Best, Dwan Lightfoot, GM
10/10 Excellent
Sandra
Travelled with family
Mar 29, 2024
Perfect!
Sandra
Stayed 1 night in Mar 2024
Response from GM on Mar 30, 2024
Dear Sandra, Reviews don't get better than perfect! Thank you for your glowing review and for choosing our hotel for your stay in Houston. We will see you next time! Best, Dwan Lightfoot, GM
Dear Ashley, On behalf of the entire team, especially our housekeeping staff, thank you for your kind words. Your comfort is our business, and we are so happy you had a five-star stay at our SpringHill Suites. Please find a reason to come back soon! Best, Dwan Lightfoot, GM
Dear Lourdes, We are thrilled to have exceeded your expectations and can't thank you enough for staying with us. The best compliment would be a return stay so we hope to see you again! Best, Dwan Lightfoot, GM
Dear Jason, Thank you for your thoughtful review. I appreciate you choosing us. It is so rewarding to know that you enjoyed your stay. It was our pleasure to host you, and we congratulate you on your new marriage. Best, Dwan Lightfoot, GM
Big room. 2 beds and a sofa sleeper. Clean. Quiet for being near the airport. Bar and food is in hotel next door. Short walk. We enjoyed our burger and beer. Easy checkin and checkout. Would stay again.
Margaret
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Margaret, The fact that you want to return means we did our jobs and did them well. Thank you for choosing our SpringHill Suites and for taking time out of your day to let us know that you enjoyed your time with us. Please come back anytime. Best, Dwan Lightfoot, GM
Dear Tammy, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable and worthy of a five-star rating. We appreciate your compliments and look forward to a return visit. Best, Dwan Lightfoot, GM
Awesome and courteous staff. The upgraded hotel looks brand new and very comfortable beds
Amos Condley
Stayed 1 night in Mar 2024
Response from GM on Mar 13, 2024
Dear Amos Condley, We are so glad you had a comfortable and relaxing stay with us at SpringHill Suites by Marriott Houston Intercontinental Airport! Thank you for recognizing our excellent staff and the great job they do for our guests. Please come see us again anytime you return to the area. Best, Dwan Lightfoot, GM
10/10 Excellent
angelina
Mar 12, 2024
angelina
Stayed 2 nights in Mar 2024
Response from GM on Apr 7, 2024
Dear angelina, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Dwan Lightfoot, GM
The property was close to the airport. They offered free airport shuttle.
Rick
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
Dear Rick, We take pride in our unbeatable location near the airport and shuttle service, which sets us apart from our competitors. We are delighted that you enjoyed your stay with us and took the time to share your positive feedback. Your review means a lot to us, and we look forward to welcoming you again in the future. Best, Dwan Lightfoot, GM
The property is within minutes of IAH. Very clean! Great staff and so accommodating! Arrived early and had a room ready - major win with 2 small kids. AAAA
Beverly
Stayed 1 night in Mar 2024
Response from GM on Mar 6, 2024
Dear Beverly, Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel, accommodating staff, and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll revisit us soon. Best, Dwan Lightfoot, GM
The room floor was dirty and AC didn’t work along with being very loud. The room was musty. Would not recommend this hotel.
betty
Stayed 1 night in Mar 2024
Response from GM on Mar 4, 2024
Dear betty, Our goals are to offer a bright, fresh, and comfortable hotel, so I sincerely regret we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that comfort is our top priority. Sincerely, Dwan Lightfoot, GM
The room was a fabulous size and super clean. The separate toilet and shower area also a nice feature.
Breakfast had options and the staff who met us at check in on the Friday night on March 2nd - was AWESOME!!! She was wearing a fabulous yellow dress with space buns and had an infectious personality! I am sorry I didn’t get her name. Please make sure that she is told how great her customer service was.
Lauren
Stayed 2 nights in Mar 2024
Response from GM on Mar 4, 2024
Dear Lauren, Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Best, Dwan Lightfoot, GM
I’m a very, very picky person overall when it comes down to hotel stays. This property is absolutely gorgeous & well maintained. The staff is very courteous and professional, including housekeeping. The GM is the most generous, professional sweet man. If your visiting in the Houston area, this is definitely the place you want to stay.
Armani
Stayed 2 nights in Feb 2024
Response from GM on Mar 3, 2024
Dear Armani, I wanted to take a moment to express my gratitude for sharing your experience at our hotel. Your positive feedback means a lot to us and we are thrilled to hear that you enjoyed your stay with us. We have shared your feedback with our entire team as a way of recognizing their hard work and dedication. It is always great to hear that our guests appreciate the efforts we put into making their stay with us comfortable and enjoyable. We look forward to welcoming you back to our hotel soon. Best, Dwan Lightfoot GM
This a convenient and clean location but it definitely needs an additional shuttle at each pickup time. This morning I had to call a lift as there not enough room to get on the only shuttle they had to the airport.
Michael C
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Dear Michael C, Thank you for being our guest and sharing your thoughts on how we can improve. I am sorry to see that you found our shuttle service subpar. Your comments will be discussed with the staff to foster improvement, and we hope to host you again for a better stay. Sincerely, Dwan Lightfoot, GM
Dear Marie josee, Glad to hear it! Thank you for taking time out of your busy day to let us know that you enjoyed yourself here. We strive to provide a great experience and appreciate your kind words. Best, Dwan Lightfoot, GM
6/10 Okay
Syed
Feb 20, 2024
Syed
Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Dear Syed, It was our pleasure hosting you, and we appreciate your taking the time to review our hotel. We hope to see you again upon your return to the area. Sincerely, Dwan Lightfoot, GM
6/10 Okay
Jean
Travelled with partner
Feb 20, 2024
Disliked: Property conditions & facilities
What I didn't like is that my room was not thoroughly clean. The toilet seat was dirty and the floor had many hair.
Jean
Stayed 4 nights in Feb 2024
Response from GM on Feb 21, 2024
Dear Jean, Thank you for being our guest and sharing your thoughts on how we can improve. I am sorry to see that you found our housekeeping efforts lackluster. Your comments will be discussed with the staff to foster improvement, and we hope to host you again for a better stay. Sincerely, Dwan Lightfoot, GM
Called ahead to let the staff know we were having a late check in and asked to have the sofa bed opened for us. Travelling as a family of 6 arriving IAH at 1030pm. Called to arrange for shuttle service and the driver arrived as promised to pick us up conveniently from the airport to the property. Overall very good service, staffs were nice and the room is better than what I expected.
Bonnie
Stayed 1 night in Feb 2024
Response from GM on Feb 18, 2024
Dear Bonnie, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Dwan Lightfoot GM