Terrace/patio

Reviews of SpringHill Suites by Marriott Houston Intercontinental Arprt

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 722 out of 1061 reviews" "
Rating 8 - Good. 190 out of 1061 reviews" "
Rating 6 - Okay. 77 out of 1061 reviews" "
Rating 4 - Poor. 38 out of 1061 reviews" "
Rating 2 - Terrible. 34 out of 1061 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk person was a little rude but maybe she was having a bad day ? Also why charge for parking ?
Stayed 1 night in Apr 2024

10/10 Excellent

julien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Vincent

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 1 night in Mar 2024
Response from GM on Apr 22, 2024
Dear Vincent, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Dwan Lightfoot, GM

10/10 Excellent

julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time we've stayed there, but it definitely won't be the last. Steph was very friendly.
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
Dear julie, I am glad that you had a five-star experience at our hotel and that Steph made such a lasting impression during your visit. I will pass your comments along to the entire staff to remind them that every one of us has the chance to help make someone's day brighter. We look forward to welcoming you back again soon for another great visit. Best, Dwan Lightfoot, GM

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Alice, Lake Forest

Liked: Cleanliness, property conditions & facilities
Close to airport
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Dear Alice, Our proximity to the airport is one of many benefits of staying at our SpringHill Suites. We are glad to see you had a five-star experience and hope to host you anytime you return to the area. Best, Dwan Lightfoot, GM

10/10 Excellent

sonya

Travelled with family
Liked: Amenities, property conditions & facilities
I have no complaints. Everything was great. Bed comfortable, location great, breakfast my daughter enjoyed. Wait i have 2 complaints the lady with red hair (non-black) does not greet you at all and there shouldn't be charge to park in ungated parking lot. Other than that i would stay again
Stayed 4 nights in Apr 2024
Response from GM on Apr 17, 2024
Dear Sonya, Thank you for taking the time to share your review with us and other travelers. I'm pleased to hear that you were able to enjoy our comfortable beds and tasty breakfast. I appreciate your comments regarding our lapse in service and parking, and I have taken note. There is no better compliment than a return visit, so we hope to see you again soon. Best, Dwan Lightfoot, GM

8/10 Good

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay went well. The only problems we had was there was no conditioner in the shower dispenser and both rolls of toilet paper were almost out.
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Dear Eddie, Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. Best, Dwan Lightfoot

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and accommodating
Stayed 1 night in Apr 2024
Response from GM on Apr 14, 2024
Dear Ronald, Thank you for your review of our hotel and our excellent staff. We have a great team of dedicated associates who genuinely care about providing each guest with an exceptional stay. I'll be certain to pass along your compliments to our team. We enjoyed having you as our guest, and we hope you'll visit us again soon. Best, Dwan Lightfoot, GM

10/10 Excellent

La Trenneia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

maurits

Liked: Cleanliness, staff & service, property conditions & facilities
The access to the airport was great! The swimming pool was a little small. The room was very clean and the beds were comfortable.
Stayed 1 night in Apr 2024
Response from GM on Apr 10, 2024
Dear mauritis, It sounds like our hotel offered a perfect balance of cleanliness, comfort, and convenience. Thank you for your positive review and for allowing us the privilege of hosting you. We hope to see you again soon. Best, Dwan Lightfoot, GM

10/10 Excellent

Marv

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice place to stay, everyone enjoyed the room.
Stayed 1 night in Apr 2024
Response from GM on Apr 7, 2024
Dear Marv, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Dwan Lightfoot, GM

10/10 Excellent

Lorena

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, nice installation. The only thing I will improve is, we were offered breakfast started at 4 am, I was ready for breakfast at 5:30 then the guy said it was a mistake breakfast starts at 6:00 am, we left at 6:30 and breakfast wasn't ready yet.
Stayed 1 night in Mar 2024
Response from GM on Apr 3, 2024
Dear Lorena, We pride ourselves on providing spotless accommodations, so it is lovely to hear that you appreciate our efforts. Your feedback will be shared with the team as they work hard to ensure that our guests are as comfortable as possible during their time here. Thank you for your review, and please come back anytime. Best, Dwan Lightfoot, GM

10/10 Excellent

Mohammad, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Mar 2024
Response from GM on Apr 11, 2024
Dear Mohammad, Thank you so much for choosing SpringHill Suites. It is lovely to hear that you had a great stay and found our hotel a convenient option for your travels. We appreciate your business and hope you find a reason to visit us again soon! Best, Dwan Lightfoot, GM

10/10 Excellent

Alice, FPO

Stayed 1 night in Mar 2024

10/10 Excellent

Veronica

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Apr 3, 2024
Dear Veronica, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Dwan Lightfoot, GM

10/10 Excellent

LaTanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Grace, Carmel

Liked: Cleanliness, staff & service, property conditions & facilities
All very good
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Dear Grace, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your kind words and humbly request a return visit. Best, Dwan Lightfoot, GM

10/10 Excellent

Sandra

Travelled with family
Perfect!
Stayed 1 night in Mar 2024
Response from GM on Mar 30, 2024
Dear Sandra, Reviews don't get better than perfect! Thank you for your glowing review and for choosing our hotel for your stay in Houston. We will see you next time! Best, Dwan Lightfoot, GM

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and spacious!
Stayed 1 night in Mar 2024
Response from GM on Mar 30, 2024
Dear Ashley, On behalf of the entire team, especially our housekeeping staff, thank you for your kind words. Your comfort is our business, and we are so happy you had a five-star stay at our SpringHill Suites. Please find a reason to come back soon! Best, Dwan Lightfoot, GM

10/10 Excellent

Lisa

Stayed 1 night in Mar 2024

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Mar 2024
Response from GM on Mar 26, 2024
Dear Lourdes, We are thrilled to have exceeded your expectations and can't thank you enough for staying with us. The best compliment would be a return stay so we hope to see you again! Best, Dwan Lightfoot, GM

10/10 Excellent

Charlotte

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Jeremy

Stayed 1 night in Mar 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience on Honeymoon
Stayed 1 night in Mar 2024
Response from GM on Mar 23, 2024
Dear Jason, Thank you for your thoughtful review. I appreciate you choosing us. It is so rewarding to know that you enjoyed your stay. It was our pleasure to host you, and we congratulate you on your new marriage. Best, Dwan Lightfoot, GM

10/10 Excellent

Gerardo

Stayed 1 night in Mar 2024

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from GM on Mar 20, 2024
Dear Francisco, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Dwan Lightfoot, GM

8/10 Good

Margaret, Richmond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Big room. 2 beds and a sofa sleeper. Clean. Quiet for being near the airport. Bar and food is in hotel next door. Short walk. We enjoyed our burger and beer. Easy checkin and checkout. Would stay again.
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Margaret, The fact that you want to return means we did our jobs and did them well. Thank you for choosing our SpringHill Suites and for taking time out of your day to let us know that you enjoyed your time with us. Please come back anytime. Best, Dwan Lightfoot, GM

10/10 Excellent

Jovawna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Mar 2024
Response from GM on Mar 16, 2024
Dear Jovawna, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Dwan Lightfoot, GM

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tammy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice place - would stay here again.
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Dear Tammy, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable and worthy of a five-star rating. We appreciate your compliments and look forward to a return visit. Best, Dwan Lightfoot, GM

10/10 Excellent

Amos Condley

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome and courteous staff. The upgraded hotel looks brand new and very comfortable beds
Stayed 1 night in Mar 2024
Response from GM on Mar 13, 2024
Dear Amos Condley, We are so glad you had a comfortable and relaxing stay with us at SpringHill Suites by Marriott Houston Intercontinental Airport! Thank you for recognizing our excellent staff and the great job they do for our guests. Please come see us again anytime you return to the area. Best, Dwan Lightfoot, GM

10/10 Excellent

angelina

Stayed 2 nights in Mar 2024
Response from GM on Apr 7, 2024
Dear angelina, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Dwan Lightfoot, GM

10/10 Excellent

Rick

Liked: Staff & service, property conditions & facilities
The property was close to the airport. They offered free airport shuttle.
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
Dear Rick, We take pride in our unbeatable location near the airport and shuttle service, which sets us apart from our competitors. We are delighted that you enjoyed your stay with us and took the time to share your positive feedback. Your review means a lot to us, and we look forward to welcoming you again in the future. Best, Dwan Lightfoot, GM

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Stayed 1 night in Mar 2024

10/10 Excellent

Michael, Bowmanville

Stayed 1 night in Mar 2024

10/10 Excellent

Lakesha

Stayed 1 night in Mar 2024

10/10 Excellent

Beverly, Columbia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is within minutes of IAH. Very clean! Great staff and so accommodating! Arrived early and had a room ready - major win with 2 small kids. AAAA
Stayed 1 night in Mar 2024
Response from GM on Mar 6, 2024
Dear Beverly, Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel, accommodating staff, and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll revisit us soon. Best, Dwan Lightfoot, GM

8/10 Good

Trey

Stayed 1 night in Feb 2024

8/10 Good

betty

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room floor was dirty and AC didn’t work along with being very loud. The room was musty. Would not recommend this hotel.
Stayed 1 night in Mar 2024
Response from GM on Mar 4, 2024
Dear betty, Our goals are to offer a bright, fresh, and comfortable hotel, so I sincerely regret we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that comfort is our top priority. Sincerely, Dwan Lightfoot, GM

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
The room was a fabulous size and super clean. The separate toilet and shower area also a nice feature. Breakfast had options and the staff who met us at check in on the Friday night on March 2nd - was AWESOME!!! She was wearing a fabulous yellow dress with space buns and had an infectious personality! I am sorry I didn’t get her name. Please make sure that she is told how great her customer service was.
Stayed 2 nights in Mar 2024
Response from GM on Mar 4, 2024
Dear Lauren, Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Best, Dwan Lightfoot, GM

10/10 Excellent

Armani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m a very, very picky person overall when it comes down to hotel stays. This property is absolutely gorgeous & well maintained. The staff is very courteous and professional, including housekeeping. The GM is the most generous, professional sweet man. If your visiting in the Houston area, this is definitely the place you want to stay.
Stayed 2 nights in Feb 2024
Response from GM on Mar 3, 2024
Dear Armani, I wanted to take a moment to express my gratitude for sharing your experience at our hotel. Your positive feedback means a lot to us and we are thrilled to hear that you enjoyed your stay with us. We have shared your feedback with our entire team as a way of recognizing their hard work and dedication. It is always great to hear that our guests appreciate the efforts we put into making their stay with us comfortable and enjoyable. We look forward to welcoming you back to our hotel soon. Best, Dwan Lightfoot GM

10/10 Excellent

George, Wichita Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Michael C

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This a convenient and clean location but it definitely needs an additional shuttle at each pickup time. This morning I had to call a lift as there not enough room to get on the only shuttle they had to the airport.
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Dear Michael C, Thank you for being our guest and sharing your thoughts on how we can improve. I am sorry to see that you found our shuttle service subpar. Your comments will be discussed with the staff to foster improvement, and we hope to host you again for a better stay. Sincerely, Dwan Lightfoot, GM

10/10 Excellent

Marie josee

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Clean large rooms. Great staff
Stayed 1 night in Feb 2024
Response from GM on Feb 22, 2024
Dear Marie josee, Glad to hear it! Thank you for taking time out of your busy day to let us know that you enjoyed yourself here. We strive to provide a great experience and appreciate your kind words. Best, Dwan Lightfoot, GM

6/10 Okay

Syed

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Dear Syed, It was our pleasure hosting you, and we appreciate your taking the time to review our hotel. We hope to see you again upon your return to the area. Sincerely, Dwan Lightfoot, GM

6/10 Okay

Jean

Travelled with partner
Disliked: Property conditions & facilities
What I didn't like is that my room was not thoroughly clean. The toilet seat was dirty and the floor had many hair.
Stayed 4 nights in Feb 2024
Response from GM on Feb 21, 2024
Dear Jean, Thank you for being our guest and sharing your thoughts on how we can improve. I am sorry to see that you found our housekeeping efforts lackluster. Your comments will be discussed with the staff to foster improvement, and we hope to host you again for a better stay. Sincerely, Dwan Lightfoot, GM

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Called ahead to let the staff know we were having a late check in and asked to have the sofa bed opened for us. Travelling as a family of 6 arriving IAH at 1030pm. Called to arrange for shuttle service and the driver arrived as promised to pick us up conveniently from the airport to the property. Overall very good service, staffs were nice and the room is better than what I expected.
Stayed 1 night in Feb 2024
Response from GM on Feb 18, 2024
Dear Bonnie, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Dwan Lightfoot GM