Ratings based on 309 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
82% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Comfort & convenience

Posted 25-Jul-2014
The room was clean & seemed recently renovated. The beds were quite comfortable where our whole family slept well! Great for our one night stay on a flight layover.
3 out of 5
Recommended
for Everyone
by A verified traveller from Banbury, UK

cheap and cheerful

Posted 24-Jul-2014
Basic hotel.... rooms a bit old but clean. Close to airport and complimentary shuttle. Lots of nicer hotels within walking distance if you want to go eat or have a drink. If you want more luxury then you will have to pay for it.... plenty of choice in the vicinity. I would not hesitate staying here again if over nighting at IAH.
2 out of 5
by A verified traveller

Posted 17-Jul-2014
The staff was wonderful, very pleasant and helpful. The property is very much in need of a makeover! It is old, tired and run down.
1 out of 5
by A verified traveller from Dallas TX

Never again

Posted 14-Jul-2014
Pros: they are out dated. everything about it needs improvement. the idea seems great, but with slackers working there, its just not worth the money.
Cons: Everything.
Location: i went for a 80th bday party so i didn't do much sight seeing
I ordered the double bed for 2 kids and 2 adults. I went down to ask the receptionist for clean towels,and her reply was: didn't house keeping leave you any? I said yes 2 but there are four people in my room. she replied: do you have a single or double bed room? I told her double, which shouldn't have made any difference. If I need clean towels I need clean towels. so she was like: well I will see what I can do cause I don't have any. another guest took her towels to her and asked for clean ones and she told her: We ain't got none. Really? the rooms are so small and don't even have closets. In fact, they felt like closets. the doors have to pretty much be slammed In order to be locked so if you leave for any reason, pull with all of your might, otherwise, others can enter your room w/o a key. I paid $80 and it was probably worth $40. the pool was nice but im used to hotels that have towels at the pool. since we took our towels to the pool, we had no towels to bathe with. some of the staff was extremely nice, but others acted as if you were wrong for asking them for things that you shouldn't have to ask for. like coffee, syrup,eggs, etc. if breakfast is from 6am to 10am and its just 8:30, instead of you standing behind the bar talking to your boyfriend, you should be at the buffet making sure that nothing runs out. to each his own, but I will NOT be going back to this ghetto hot mess.
1 out of 5
by A verified traveller from Y

Bad experience, bad service

Posted 14-Jul-2014
For two adults and two children to a room, there were only 2 hand towels. The lady on the evening shift at the desk was to busy with her private conversations on the phone to help. The halls smelled really bad. 9am there was no breakfast for the children, because they didn't want to bring anymore food out. Had to take the children out for breakfast..Never again
3 out of 5
by A verified traveller from Nevada

Could be a nice hotel

Posted 26-Jun-2014
Pros: The registration area is efficient and ample, the rooms and bathrooms clean.
Cons: The staff training.
Location: There is an old style restaurant in front of the hotel. The food was ok, specially when tired.
I booked there because I lost my connection due to bad weather. The van picking passengers took more than 30 minutes to show up, I had to call twice before the van came to pick me up. Once it came, the driver kept going back to different terminals to pick up more passengers even after we were in our way to the hotel. I could have walked faster. Once we got to the hotel, the registration was pretty chaotic. There was no queue line and people were talking over each other. It got better though, the rooms and bathrooms were clean. The wifi was of good quality and fast. The breakfast in the morning was fine. Checking out and the trip back to the airport were uneventful, just the way I like it.
2 out of 5
by A verified traveller

Posted 25-Jun-2014
Pros: Close to the airport
Cons: The TV in the first room didn't work, and the tub in the second room was badly damaged. Room service had to come from off site!
Location: Don't know
Not satisfied. The continental breakfast was not inviting. Room service had to be ordered off site. Candy bars in the vending machine were very stale. The beds were ok.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Hotel near airport to sleep in for one night

Posted 25-Jun-2014
Cons: More pillows.
Location: We walked to a food plaza with 8kinds of food.
Room was clean, quiet, breakfast was good. Shuttle bus driver was unhelpful. Hw wouldn't drive around to leave us at departures so we could get to car rental depot. Front desk was fine.
2 out of 5
by A verified traveller

Posted 25-Jun-2014
Pros: Nothing
Cons: Everything
Location: Restaurant near by.
Rooms tiny and uncomfortable. Air conditioner very loud. No closets. Coffee not replenished. Overall experience? Poor.
4 out of 5
Recommended
for Business Travellers
by debbie from kentucky

Posted 23-Jun-2014
Pros: price & local
Cons: Parking was terrible-definately need more
I was only in for the weekend for a funeral but the local was great & the resturant ( Hot Biscut) was very good with good prices