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Reviews of Regency Inn

2 out of 5
Regency Inn
24085 U.S. Hwy 59 N, Porter, TX

Reviews

6.2
Rating 10 - Excellent. 33 out of 146 reviews" "
Rating 8 - Good. 32 out of 146 reviews" "
Rating 6 - Okay. 22 out of 146 reviews" "
Rating 4 - Poor. 23 out of 146 reviews" "
Rating 2 - Terrible. 36 out of 146 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked staying here at Regency Inn the bed was somwhat confortable. and nice to stay at. I was satisfied
Stayed 1 night in Mar 2024

4/10 Poor

Carolina

Disliked: Staff & service
Property managers must improve customer service. Blankets had holes. You get what you pay for.
Stayed 1 night in Jan 2024
Response from DIP on Jan 23, 2024
YOUR COMMENTS ARE WELCOME AND APPRICIATED, TO IMPROVE OUR SERVICE. THAT NIGHT WAS TOO COLD, TO HEAT THE ROOM. OTHER ROOM WAS OFFERRED, BUT YOU DID NOT AGREE. SORRY FOR INCONVINIENCE CAUSED .

8/10 Good

cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from DIP on Nov 13, 2023
THANK YOU FOR APPRECIATION. HOPE VISIT AGAIN.

8/10 Good

Brenda

Stayed 2 nights in Sep 2023
Response from DIP on Sep 24, 2023
TAHNK YOU, FOR APPRECIATION. YOUR FEED BACK IS ALWAYS WELCOME.

6/10 Okay

Erick

Travelled with family
It was ok to many people hanging around out of the rooms late drinking and doing drugs I would not recommend any one stay here
Stayed 2 nights in Aug 2023

4/10 Poor

Lisa

Travelled with family
Liked: Staff & service
Disliked: Amenities
It was advertised as having a hot tub. It does not. I filtered my search for a hotel that had a hot tub. If you want one you get a room with a Jacuzzi tub. This was so disappointing.
Stayed 1 night in Sep 2023

4/10 Poor

Debora

Travelled with partner
Pool was not up and running!! Abound vehicles !! Abound Dogs!
Stayed 1 night in Jul 2023

2/10 Terrible

Brittany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Donald

Travelled with family
Expedia screw my whole trip and I waisted about 4 hours and two hotel the first one would not honor the contract and the second one was not what I booked for after Expedia told me they were the same amenities but we're not. 3 slept on cots at my son's house and my wife on the couch and were cut our trip a day short due to Expedia screw up dealing with foreigners.
Stayed 2 nights in Mar 2023

6/10 Okay

Verified traveller

Liked: Room comfort
Stayed 2 nights in Dec 2022

2/10 Terrible

Flor

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service
I made a reservation online, when I arrived at the hotel reception, that reservation did not exist, I had in my hands the confirmation and a person of the review did not get it in their records. This is uncomfortable, because I can't trust online reservations.
Stayed 1 night in Oct 2022

10/10 Excellent

Raylene

Stayed 1 night in Jun 2022

10/10 Excellent

Donna

Stayed 2 nights in Apr 2022
Response from DI on Apr 28, 2022
THANK YOU FOR POSITIVE FEED BACK. HIGHLY APPRICIATED.

2/10 Terrible

Mary

Disliked: Staff & service, amenities, property conditions & facilities
Took photos of MISSING light fixtures, HOLES in wall for outlets (?), RUSTY, un-utilized toilet tissue fixture, a USED BandAid left in shower enclosure, stuck to the wall, shower curtain too short in length AND width, locations where paint had been scraped/rubbed off, ice buildup in fridge. Called & requested a smoking rm PRIOR to arrival, was reassured one would be available - apparently NOT. The ONLY positive I can acknowledge is their choice of desk chairs.
Stayed 1 night in Jan 2022

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The staff seemed to always feel inconvenienced whenever we said anything to them about the room.
Stayed 3 nights in Oct 2021

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from DIP on Aug 31, 2021
Thank you for appreciation. It encourages us to improve our services for better customer satisfaction.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room we were given didnt let us in because the lock wasnt working and roaches were coming out from under the door. The second room had cigarette holes in all blankets and furniture. And the fridge door fell off when we tried to open it. The third room had cigarette holes, no working smoke detector, broken wall plates by electric sockets exposing whats inside the wall. And while sitting on the couch I felt like I was getting bit but couldnt see anything. The pool had large chunks of mud in it. The breakfast that is being advertised online is not available either. We checked in at 6pm and left by 11pm because we didnt feel comfortable. Found out the next day they charged us anyway.
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
I called them first to ask about the pooll and breakfast then its was clouse
Stayed 3 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family, Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was horrible no service and the manager is very very rude the cops had to come due to drugs and prostitution i had bed bug bites all over my body
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Hair dryer didn’t work desk staff great housekeeping needs work on attitude and English 😄
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Turned on the lights to the room to find roaches scattering all over. They crawled on the walls. No smoke detector in the room, stains on the linens and just a dirty room all together.
Stayed 1 night in Jun 2021

10/10 Excellent

Sunshine

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Sunshine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from DIP on May 22, 2021
THANK YOU FOR STAYING ANF APPRECIATING US. WE ARE PLEASE TO SERVE YOU BETTER. YOUR SUGGESTIONS ARE ALWAYS WELCOME.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Stayed 4 nights in Apr 2021

6/10 Okay

Ron

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not what was expected from reviews
My son and I check in the clerk was friendly and helpful. Got to the room the area seemed shady the room floor was not cleaned and smelled. We decided to find another hotel. The hotel refunded our money without any issues.
Stayed 1 night in Apr 2021

8/10 Good

phayab

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is every nice clean, new and big Room, But I not stay and Sleep in that room Because smoking alarm make very Noisy and thy take alarm out from ceilingI I called the front desk about this she told me alarm is no battery she send someone to check it I waiting 30 minute nobody coming and I walk to the front desk the guy in front told me he will came in five minutes to fix that I waiting him one hour Nobody coming. I can’t wait anymore after One hour and a half I check in I cannot stay in my room because very noise from smoking alarm, I call my friend to pick me up and sleep with his house for the night , I can’t stay in my room with noise I come back in the morning my room still nothing fix I told him in the morning they’re not refund my money back I never use that room after I check in thy just say sorry!!
Stayed 3 nights in Mar 2021

2/10 Terrible

Tricia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay
Our pipes burst due to the winter storm here in Houston so we needed somewhere to rest and take a shower. There was no heat or TV and the bedding had burn holes. Needless to say we didn't stay very long. It ended up being a very expensive shower.
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Power outage. Not even able to check in. Slept in my car!
Stayed 1 night in Feb 2021

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasing stay.
Great customer service. Quite and mellow for city stay. Very clean and neat rooms. Loved it. My wife and I enjoyed the stay.
Stayed 1 night in Nov 2020
Response from DIP on Nov 23, 2020
THANK YOU, SIR. WE APPRICIATE YOUR POSITIVE RESPONSE, ENCOURAGING FOR BETTER SERVICE.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from DIP on Nov 23, 2020
THANK YOU FOR INSPIRING POSITIVE RESPONSE. IT IS HIGHLY APPRICIATED.

10/10 Excellent

connie, san Antonio tx

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk check in easy and quick Staff was very nice room Clean comfy bed great price ive stayed here before will stay again
Stayed 3 nights in Oct 2020
Response from DIP on Nov 23, 2020
TAHNK YOU FOR POSITIVE RESPONSE, ENCOURAGING US FOR BETTER SERVICE.

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from DIP on Nov 23, 2020
THANK YOU.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Julie

Disliked: Cleanliness, property conditions & facilities, room comfort
It was dirty and had bugs inthe bed
Stayed 1 night in Sep 2020

6/10 Okay

Tony

Liked: Room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

4/10 Poor

Verified traveller

The management was not very nice to my family who were evacuating Laura. There was a broken bed and a hole in the wall that they acted like they never saw before. They never apologized to attempted to fix anything. They actually told my sister that if she didn't like it she could leave! During an emergency situation when hotels were booked and conditions were going to be bad soon. Only stay here in a last resort, it's a dump run by someone who has no business being in the services industry. Terrible customer service!
Stayed 4 nights in Aug 2020
Response from PAT on Sep 11, 2020
THEY HAD 4 CHILDREN..THEY WERE JUMPING ON THE BED AND BROKE THE BED.

8/10 Good

Oscar

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Stayed 1 night in Jun 2020

10/10 Excellent

Gary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool clean n open great for get get away n be able swim and rooms are nice n clean
Stayed 2 nights in Jun 2020

2/10 Terrible

Ronnie

Stayed 1 night in Jun 2020

6/10 Okay

Verified traveller

Stayed 1 night in May 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean n staff was nice n pool was great room service was great too thank ya ..............
Stayed 1 night in May 2020

2/10 Terrible

brittany

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers n cleaner are nice and pool is very clean n great
Stayed 1 night in May 2020

8/10 Good

Karolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020