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OYO Hotel Channelview I-10 – Avis

2 out of 5
OYO Hotel Channelview I-10
15613 East Fwy, Channelview, TX

Avis

6,8
Note de 10 – Excellent, d’après 22 avis sur 70." "
Note de 8 – Bien, d’après 14 avis sur 70." "
Note de 6 – Acceptable, d’après 13 avis sur 70." "
Note de 4 – Médiocre, d’après 8 avis sur 70." "
Note de 2 – Terrible, d’après 13 avis sur 70." "

6,6/10

Propreté

7,2/10

Service et personnel

5,8/10

Commodités

6,2/10

État et installations de l’hébergement

6,6/10

Écoresponsabilité

Avis

6/10 – Acceptable

Scott

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Needs maintenance and new furniture. Everything is run down and broke. Even though it’s cheap; it’s still not worth the money…
Séjour de 7 nuits en avril 2024

2/10 – Terrible

Eddie

Séjour de 1 nuit en avril 2024
Barbara a répondu le 2 mai 2024
Sorry for the inconvenience, Eddie! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara

4/10 – Médiocre

Tommy

Voyage d’affaires
Points faibles : Propreté, service et personnel et commodités.
Old
Séjour de 2 nuits en mars 2024
Barbara a répondu le 2 mai 2024
Hello, Tommy! We are sorry for the trouble caused. Your feedback has been duly noted, and we will continue to make every effort to ensure more enhanced service. Regards, Barbara

2/10 – Terrible

Jonathan

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Would not answer the front desk to issue a refund for the Expedia agent. Then when I get there I don't have any rooms available until 3 but check in is at 11. So make me pay an extra $20 for early check in but none of the rooms with smoking had working electronics so we was told to just smoke in the non smoking room. Seriously needs an audit. Cannot believe this establishment is an official business entity.
Séjour de 1 nuit en mars 2024
Tim a répondu le 2 mai 2024
Hi, Jonathan! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else please contact us. Regards, Tim

4/10 – Médiocre

LaTonya

Points faibles : Service et personnel, commodités
When I first arrived to the property and and registered for my room. It was quiet, but as soon as I went into my room to try and lay down and close my eyes for a minute to rest, I heard all kind of noises yelling, cursing door slamming and I said oh my God what have I gotten myself into? I went, and I told the front desk asked them. Could I get my money back since I just checked in less than 15 minutes ago he said no bed pillows everything smells like smoke. I got a smoking room, but I smoke cigarettes and the whole complex smell like marijuana and that really upset me due to my job the room that I was in smelled like a ton step outside and smell a ton of marijuana on the property. I wouldn’t suggest this place especially if you have children. Oh there were also dogs barking and going on.
Séjour de 1 nuit en mars 2024
Noah a répondu le 2 mai 2024
Hi, LaTonya! Please accept our sincere apologies for the disappointment caused. We agree that the lack of cleanliness is highly unacceptable. So we request you to please take this as an off case since we are thoroughly fixated over cleanliness and is one of our basic aspects under consideration to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this issue. Have a great day ahead. Regards, Noah

2/10 – Terrible

Raveen

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Just nasty rooms

4/10 – Médiocre

Jessica

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Do not recommend.
Front desk clerk was very unfriendly. The room had a funky odor, the fitted sheet had an old burn hole from what looked like a cigarette. There was paint peeling from the ceiling, people in one side argued well into the night, past 1 AM. On the other side was a dog baking. The mattresses were old and not at all supportive. The cold tap water at the sink was hot. The hot water was even hotter, the shower had the cheapest shower head that i have ever seen and the bathroom was so small you could even get dressed in there without putting one for in the tub. The cost of the room was way too high for the quality.
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Mario

Séjour de 3 nuits en août 2023
Ammy a répondu le 4 mai 2024
We appreciate your positive rating, Mario! We take pride in providing our guests with a great experience. Regards, Tim.

6/10 – Acceptable

Nicole

Points forts : Commodités, état et installations de l’hébergement
Points faibles : Propreté
I have stayed here on a couple occasions and they could use improvement in the way they clean the rooms. Howevr I love the place and still will go back.. if you want to peace and quiet and a safe environment for your children then this is the place to be they even got a little yard. I have nothing bad to say about the hotel in general it's reasonably priced very convenient with lots of parking and close to stores. The gentleman who works up front is amazing always has been never a bad experience with him the wife is another story. She was rude and disrespectful towards me when I was checking in and was accusing me of having someone in my room that was not aloud there when I told her 1000 times that it was just me.. long story short called me a liar that she supposedly seen on camera her coming to my room i have no idea but that I would have to leave not get refunded they would never honor the price that I was paying again just straight up rude. But I seen the lady she was talking about walking to the hotel and grabbing her things from outside probably embarrassed for how she was acting towards me. But never got a apology cause I was telling the truth and I didn't know that women. I'm sure she's a great person but her customer service is awful so watch for her.. but like I said for the price you pay you ain't going to find nothing better the hotel is amazing don't let my opinion stuff anybody from checking this place out it'll be worth it.
Séjour de 1 nuit en août 2023
Joey a répondu le 11 sept. 2023
Hi, Nicole! We are elated to know that you liked our services. Regards, Joey

10/10 – Excellent

Oscar

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
✨️✨️
Séjour de 1 nuit en juillet 2023

8/10 – Bien

Veronica

Voyage de couple
For the price it was convenient. Bathroom clogged the place only had 1 plunger. The office called the room but phone wasn't working. Clean but there were birds nesting in the outside vent.
Séjour de 2 nuits en juillet 2023
Ammy a répondu le 15 juill. 2023
Thanks for the positive rating, Veronica! Hope to welcome you again soon. Regards, Noah.

2/10 – Terrible

Candace

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
I booked and paid with my credit card I was refused cleaning services and was denied a refund through the property the staff is very unprofessional and rude the rooms are dirty and unsanitary.
Séjour de 1 nuit en juin 2023
Tim a répondu le 30 juin 2023
We are sorry to stay turned out to be an average one, Candace! We have checked the reviews and the problems within our services that have bothered you, and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Tim

4/10 – Médiocre

Lorena

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté
I had to clean my bed sheets from bunch of hair on both sides of the bed. It felt like they rolled sheets up after previus guests and never changed them for a new check-in. I slept in my own clothes for safety. No jokes.
Charles a répondu le 26 juin 2023
Sorry for the inconvenience, Lorena! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Charles

6/10 – Acceptable

Eli

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room was great and property was good. There wasn’t any hot water for the sink or shower
Séjour de 2 nuits en mai 2023
Rosy a répondu le 18 mai 2023
Sorry for the hassle you faced, Eli! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Rosy

8/10 – Bien

Jonathan

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en avril 2023
Noah a répondu le 24 mai 2023
Thank you for your appreciation, Jonathan! We hope to give you a consistent service every time. Regards, Noah

10/10 – Excellent

Julio

Voyage en famille avec de jeunes enfants, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Exelent management and rooms very clean
Séjour de 2 nuits en avril 2023
Ammy a répondu le 4 mai 2023
Hi, Julio! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 – Excellent

Nicole

Séjour de 1 nuit en avril 2023
Ammy a répondu le 4 mai 2023
Thanks for the positive rating, Nicole! Hope to welcome you again soon. Regards, Noah.

10/10 – Excellent

Byron

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything is on point
Séjour de 7 nuits en mars 2023
Eva a répondu le 6 avr. 2023
Hey, Byron! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Eva

6/10 – Acceptable

Jennifer

Voyage en famille, Voyage d’affaires
Points forts : Service et personnel, commodités
Staff was nice and in no way am I trying to be rude or anything but I was bit by a bug on the bed, the pillowcases from both beds had dirt stains & someone else received a key to my room and they opened the door. I didn't make a big deal about any of these issues but if it was another person I know they would've demanded a refund.
Ammy a répondu le 14 févr. 2023
Apologies for the problems you had faced, Jennifer! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 – Terrible

RICHARD

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Terrible muy sucio y viejo Las fotos engañan
Séjour de 1 nuit en février 2023
Ammy a répondu le 14 févr. 2023
Hola, Richard. Sentimos las molestias ocasionadas. Nos gustaría darle las gracias por compartir tan valiosos comentarios. Definitivamente podemos trabajar en ello para asegurarnos de que su próxima estancia resulte ser impresionante. Saludos, Tim.

6/10 – Acceptable

Celia

2/10 – Terrible

Daniela

Points faibles : Propreté, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en octobre 2022

8/10 – Bien

angel

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Pretty decent
It was decent. I was less there overnight, less than 24 hours so it served the purpose of what I needed it to. Bed could’ve been more comfortable as it was a little sunken in. It’s an older hotel but it was good enough for the night.
Séjour de 1 nuit en novembre 2022
Ammy a répondu le 19 nov. 2022
Hi, Angel! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Noah

2/10 – Terrible

Elena

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Dirty
Séjour de 1 nuit en octobre 2022
Ava a répondu le 11 nov. 2022
Hi, Elena! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Ava

6/10 – Acceptable

Elena

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Old old very old smell
Séjour de 2 nuits en octobre 2022
Ava a répondu le 11 nov. 2022
Hi, Elena! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

10/10 – Excellent

Cirilo

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All good
Séjour de 1 nuit en septembre 2022
Jacob a répondu le 26 sept. 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Jacob

2/10 – Terrible

Kazandra

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2022
Terry a répondu le 26 sept. 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Terry

8/10 – Bien

Janis

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en août 2022
Jane a répondu le 29 août 2022
We appreciate your positive rating, Janis! We do take pride to serve our guests an amazing experience. Regards, Jane!

2/10 – Terrible

Voyageur vérifié

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Stay away
This is in a VERY bad part of town. Prostitutes hanging around the building and more. Very unsafe — stay away.
Séjour de 1 nuit en août 2022
Jon a répondu le 29 août 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

2/10 – Terrible

Sharae

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Broken chair, mold smelling ac, cigarette burned sheets, the room was awful but the front desk people were very nice
Séjour de 14 nuits en juillet 2022
Ammy a répondu le 27 juill. 2022
Apologies for the problems you had faced, Sharae! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

6/10 – Acceptable

Rodney

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en juillet 2022
Ammy a répondu le 24 juill. 2022
Hi, Rodney! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

6/10 – Acceptable

Lexy

Points forts : Propreté, confort de la chambre
Points faibles : Service et personnel
Gold diggers
First off the worker used my debit card and charged me right at 3pm before i even checked in!!! I was out shopping and I seen my card decline bc I was going to pay my room in cash at the property and the worker had the audacity to try charging my account before i didnt show up right at 3 pm to check in 👎👎 And also the breakfeat is only cereal like wowww….. room was pretty for a motel or inn
Séjour de 1 nuit en juillet 2022
Ammy a répondu le 11 juill. 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

10/10 – Excellent

Daniel

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great hotel stay!
Things went well! The room was nice and clean, an in the morning the attendant offered me new towels which I appreciated! This was a great hotel stay, an I liked the plethora of channels to choose from to relax and chill! Also theirs an abundant selection of restaurants to choose from! Over all 5 stars!!
Séjour de 2 nuits en juin 2022
jann a répondu le 11 juill. 2022
Thanks for rating us, Daniel! Your review made our day. We hope to delight you with our services. Regards, Jane!

8/10 – Bien

Dominique

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juin 2022
Christina a répondu le 26 juin 2022
Hi, Dominique! Thanks a lot for staying with us. Hope to host you soon. Looking forward to your continuous love and support. Regards, Christina!

8/10 – Bien

Brandon

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel
El precio fue bastante justo pero la maquina de sodas tenia solo una opcion.
Séjour de 1 nuit en mai 2022
Simon a répondu le 11 juin 2022
Thanks for the positive rating, Brandon! Hope to welcome you again soon. Regards, Simon

6/10 – Acceptable

Louis

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
The property was very run down. It was clean though. But the amount of fly infestation was concerning
Séjour de 3 nuits en mai 2022
Simon a répondu le 29 juin 2022
Hi, Louis! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

2/10 – Terrible

Starlynn

Voyage en famille, Voyage avec des animaux de compagnie
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My stay here was a total rip off this hotel looked nothing like its photos. It's a fraud this hotel looked like something out of a horror movie. They had prostitutes in and out of the hotel all hours of the night the rooms were sooo nasty like literally there was caked up dirt all over the floor like they don't know how to clean it. The shower water smelled like mold and on top that it made your body feel like slime. My family was soooooo uncomfortable. Not to mention all the drunk men looking at 12 year old daughter like a piece of meat. Never again and I really want my money back because yall have a false advertisement up I expect the room that I pay for to at least look like the one that your website said I was renting but no the locks on the door was broken it looked like some one kicked the door in for real. This place is so so very unprofessional and dirty. I didn't even want to sleep under the blankets there was roaches and flies everywhere and on top that I had to pay 10 dollars for my dog to stay in the room with me but honestly we would have done better just sleeping in our car.
Séjour de 1 nuit en mai 2022
Jane a répondu le 23 juin 2022
Sorry for the hassle you faced, Starlynn! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

8/10 – Bien

Voyageur vérifié

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Good 1 night stay
Stay was good for 1 night. No problems.
Séjour de 1 nuit en mai 2022
Ammy a répondu le 14 mai 2022
Hi, Kristie! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 – Excellent

Shawn

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 7 nuits en mai 2022
Ammy a répondu le 14 mai 2022
Thanks for the positive rating, Shawn! Hope to welcome you again soon. Regards, Amelia.

8/10 – Bien

HUNG DAE

Voyage avec des animaux de compagnie, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff is great.
Séjour de 1 nuit en mai 2022
Ammy a répondu le 14 mai 2022
Thank you for your appreciation. We hope to give you a consistent service every time. Regards, Amelia.

6/10 – Acceptable

Marty

Séjour de 2 nuits en avril 2022

8/10 – Bien

Jemera

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Though we didn’t get what we wanted (we booked a non-smithing room) but the staff esp.the owner was so nice and very friendly and the room was very clean.
Séjour de 1 nuit en avril 2022
Cheshta a répondu le 28 avr. 2022
Hi, Jemera! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Ivy

2/10 – Terrible

Meagan

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was nothing like the pictures we had to leave!
Séjour de 2 nuits en avril 2022
Cheshta a répondu le 3 mai 2022
Hi, Meagan! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

10/10 – Excellent

Xan

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly and the office staff helped make us feel safe
Séjour de 2 nuits en avril 2022
Cheshta a répondu le 12 avr. 2022
Thank you for rating us with such awesome words, Xan! We will strive to keep up with your expectations always. Regards, Ivy

4/10 – Médiocre

Crystal

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en avril 2022
Jason a répondu le 11 avr. 2022
Hi Crystal, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jason

8/10 – Bien

Brianna

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Everything was excellent except for the large crack underneath the door.
Séjour de 1 nuit en mars 2022
Jackson a répondu le 22 mars 2022
Thank you for rating us, Brianna. We have duly noted your feedback and ensure better services in the future. Regards, Jackson

10/10 – Excellent

Heather

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mars 2022
Ammy a répondu le 15 mars 2022
Hi, Heather! We are glad to see that you liked our services. Looking forward to hosting you soon. Regards, Amelia.

4/10 – Médiocre

Theresa

Points faibles : Confort de la chambre
Séjour de 7 nuits en février 2022
Ammy a répondu le 14 févr. 2022
Hi, Theresa! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

10/10 – Excellent

Phillip

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2022
Jane a répondu le 4 févr. 2022
Hi, Phillip! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

10/10 – Excellent

Phillip

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
OYO
Awesome and Friendly staff🙏👍
Séjour de 1 nuit en janvier 2022
Cheshta a répondu le 29 janv. 2022
Thank you for rating us with such awesome words, Phillip! We will strive to keep up with your expectations always. Regards, Ivy