Outdoor pool

Reviews of Kemah Edgewater Hotel

2.5 out of 5
Kemah Edgewater Hotel
3636 NASA PARKWAY,3636, Seabrook, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 378 out of 903 reviews" "
Rating 8 - Good. 298 out of 903 reviews" "
Rating 6 - Okay. 136 out of 903 reviews" "
Rating 4 - Poor. 46 out of 903 reviews" "
Rating 2 - Terrible. 45 out of 903 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

jeffrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place to stay
Stayed 2 nights in Mar 2024
Response from DANNY on Mar 27, 2024
Thank you for staying with us!

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. Do not disturb sign was missed. A little more protein on the breakfast bar would have been nice. The room was spacious and comfortable.
Stayed 3 nights in Mar 2024
Response from DANNY on Mar 27, 2024
Thank you for staying with us!

10/10 Excellent

Veronica, Grand Prairie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well definitely be staying at their location again very clean nice very high end compare to other hotels and the pricing.
Stayed 2 nights in Feb 2024
Response from Danny on Feb 25, 2024
Thank you for staying with us!

10/10 Excellent

Andie

Business traveller, Travelled with partner
Just an all-around, enjoyable stay management was excellent
Stayed 1 night in Feb 2024
Response from Danny on Feb 24, 2024
Thank you for staying with us!

4/10 Poor

Robin

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Mike on Feb 15, 2024
Thank you please understand when you paid to third party we can not provide the respite. you have to call the third party and get the copy of your payment .we try to explain you so many time and know this we got from you one more time Thank you.

10/10 Excellent

Roland E.

Travelled with pets
Property was well kept and clean with reasonable rates.
Stayed 2 nights in Feb 2024
Response from Danny on Feb 15, 2024
Thank you for staying with us!

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and kindness
Stayed 1 night in Feb 2024
Response from Danny on Feb 15, 2024
Thank you for staying with us!

10/10 Excellent

hijinio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, good for families
Very nice place for a short stay. Check in was friendly and fast. Our only complaint was they did not offer a later checkout when I called (only extended by 30 minutes). Then a girl came to our room and asked us to check out before our time was expired.
Stayed 1 night in Dec 2023
Response from Danny on Feb 15, 2024
Thank you for staying with us!

10/10 Excellent

Phyllis

Travelled with pets, Travelled with partner
Liked: Amenities
Our third time to stay here! Super comfy bed, affordable, good location and we can bring our dog!
Stayed 1 night in Dec 2023
Response from Danny on Feb 15, 2024
Thank you for staying with us!

10/10 Excellent

PHYLLIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and affordable
This was our second time to stay at this hotel. It’s a great location and very comfy. I love that we bring our small dog with us. It will definitely be our go to place when we are in town visiting family and friends!
Stayed 1 night in Nov 2023
Response from Danny on Feb 15, 2024
Thank you for staying with us!

10/10 Excellent

Shelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Danny on Feb 15, 2024
Thank you for staying with us!

6/10 Okay

Dehaven

Nothing Special
Absolutly nothing special about our stay. Lower end hotel. You can get a much better stay at a comfort inn or another lower end chain.
Stayed 1 night in Nov 2023

6/10 Okay

William

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean.
Stayed 1 night in Oct 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
The property was excellent. Would highly recommend staying there
Stayed 3 nights in Oct 2023

6/10 Okay

Byron

Stayed 1 night in Sep 2023

10/10 Excellent

jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Christina

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family really enjoyed our stay here. Our room was a Suite and it was very spacious! The beds were both very soft and comfortable! The gentleman and lady who worked the front were both a delight!! I saw several reviews complaining about a smell which we did not experience. Everything was clean and fresh! As well as fussing about breakfast variety..the gentleman was upfront while checking in and told us they no longer offered a full breakfast bar which was ok with us as my family isn’t breakfast people anyway. There was still cereal, bagels and other options available. The pool was nice and clean and they provide you with pool towels as well. What really sold us was that they are pet friendly! We were very thankful for this because our fur babies travel everywhere with us!! 10 out of 10 would recommend!!
Stayed 2 nights in Sep 2023

10/10 Excellent

Chelsea

Stayed 1 night in Sep 2023

6/10 Okay

Michelle

Stayed 1 night in Sep 2023

6/10 Okay

S

Disliked: Property conditions & facilities
Mary Celeste of hotels
Hmm where to start. Price was great, staff were accommodating when we asked for another room. The hotel has a very damp musty odour that doesn't go away. First room was not as bad as the reception area. Second room was much better and proved adequate. Pool was nice to use but breakfast we ended up having to go and buy something for the wife who needs GF cereal. What's up with hotels serving kids sugary cereal for breakfast? We adult people pay the bills! Property was handy for The Johnston Space Centre and the Kemah Boardwalk but it really is a fading star of its former life as a La Quinta hotel. Only saw about five other 'guests' over our three nights stay. Not the worst place I've unfortunately stayed in, but so far from the best. Please spend some money and give it a make over and sort the bad smell out. You really do have to hold your breath walking I to the reception area.
Stayed 3 nights in Aug 2023
Response from General Manager on Sep 3, 2023
Thank you for your feedback. We are happy to hear you enjoyed our great pricing, accommodating staff, and location to local activities. We are a family runned business and take great pride in our hotel and our property which is why we have been in business for over 6 years after choosing to leave the LaQuinta brand due to their falling productivity and fees. We do not serve a hot breakfast and only advertise a completely free continental breakfast that you pay nothing added to your reservation price. It includes bagels, cream cheese, toast, butters, jellies, 3 types of cereals, oatmeal, grits, pastries, coffee, OJ, milk, and tea. It is unfortunate upon your departure that your bed was found to be soaked in urine. We had to put the room out of service and have the mattress professionally cleaned.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel with excellent staff. will be back
Stayed 2 nights in Aug 2023

2/10 Terrible

Cirrie

Stayed 3 nights in Jun 2023

10/10 Excellent

Jasinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Patti

Travelled with partner
Disliked: Cleanliness, amenities
The bed was extremely uncomfortable. The mattress had a huge sag in the middle. After a terrible night, i was feeling ill in the morning so we had to cut our trip short and go home. Then they refused to refund us for our unused nights so they basicly stole our money. Beware. There are nicer places to stay in tge area that won't defraud you and provide a bed that you can actually get some rest in. Also, the heat index was 112° and their AC is not very good. Also had to listen to loud noises overhead late into the night. Never again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Marisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Courtney

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The owner is a very nice man. We stayed in the family suite, it was a great size for my family and the beds were super comfortable! The room did have an odd smell but not terrible.
Stayed 1 night in Jul 2023

8/10 Good

Edna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is close to the Space center and the staff was nice and friendly.
Stayed 2 nights in Jul 2023

10/10 Excellent

Dimas, Siloam Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

2/10 Terrible

rry

Disliked: Cleanliness, staff & service, property conditions & facilities
Wow, this place was a joke. Dogs barking till 11:00 pm. Dog crap in the hall way. It had a bad stink to it, an it was hard to breath for someone with asthma. I would seriously look in to having it on my list to rent.
Stayed 1 night in Jul 2023

8/10 Good

Raida

Stayed 1 night in Jun 2023

10/10 Excellent

Jacob

Stayed 2 nights in Jun 2023

2/10 Terrible

HAROLD

Stayed 4 nights in Jun 2023

2/10 Terrible

Noemi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t stay there because when I arrived, a lady in her tank top came out to the front desk and said we only needed to pay with cash and she couldn’t even look up my online reservation. We turned around and left right away. She made us feel uncomfortable
Stayed 1 night in Jun 2023
Response from General Manager on Jun 13, 2023
You arrived late after our front desk audit had already run therefore our overnight attendant could not see your reservation as it was the next business day on the system. Since your reservation didnt show all she could do was have you pay in cash to check in and next morning if you wanted to switch payment to your credit card and get cash back we could have happily done that for you. We dont feel leaving this bad review is warranted when you did not even stay at the property.

6/10 Okay

Andrea

Travelled with family
I liked that it was quite and close to our destination, but the cleanliness was questionable and customer service was awkward. Overall, not terrible, but not great either. Definitely going to aim for chain hotels moving forward.
Stayed 2 nights in May 2023

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, convenient location. Neat and tidy and comfortable. Good value.
Stayed 2 nights in Mar 2023

8/10 Good

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and the staff was nice. The bed was to hard for me and not much on the breakfast could have been more food out basics just cereal and bagels and orange juice that didn't taste that good. I wish it would have more on the breakfast.
Stayed 1 night in Apr 2023

6/10 Okay

Jami

Business traveller
Liked: Staff & service
Hotel allows dogs, they barked all night
Stayed 1 night in Apr 2023

4/10 Poor

Jennette C

Travelled with family
A 3% extra charge was added to my bill based on a change to pricing in 03/2023. The continental breakfast was bread & bagels, cold cereal, orange juice & coffee. I felt more should have been available based on the price I paid! The room itself was ok but certainly needed upgrades!! (Rusted tissue holder)
Stayed 1 night in Mar 2023

8/10 Good

Amy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised with our room, however, I was not at all impressed by the lack of breakfast items for the amount you pay...
Stayed 1 night in Mar 2023

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great for everything we had planned.
Stayed 1 night in Mar 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Choice
Staff was wonderful, bed was comfy, room was clean. Within walking distance of restaurants.
Stayed 2 nights in Mar 2023

6/10 Okay

PHILLIP, Fort Worth

Travelled with family
Liked: Staff & service
The room above must of had 4-5 kids in it. Same with rooms on my floor which created a lot of noise. These type of guest should be grouped together. We did complain to front desk and they reduced the noise for an hour then started back.
Stayed 2 nights in Mar 2023

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
Customer service was superb by Heather! I stayed for two days and she was always eager to help and did so with a smile. Clean room although but of a musty smell. Overall enjoyed the stay!
Stayed 2 nights in Mar 2023

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The pictures online are not what the rooms look like. When checking in we noticed it wasn’t set up the same and the room looked completely different. When talking with the front desk , we were moved to a room that better fit our need. The staff was accommodating.
Stayed 1 night in Mar 2023

8/10 Good

April

Stayed 1 night in Mar 2023

2/10 Terrible

Areshia

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
My sons darling and other belongings were stolen out of the room Our door did not close all the way and was wide open when we came back
Stayed 3 nights in Mar 2023
Response from General Manager on Mar 9, 2023
While we appreciate feedback this is absolutely false. The door to your suite does function correctly and was not wide open at anytime as we checked hallway security camera footage. No one went into your room and stole any belongings. We are a family owned business and have had same employees for many years. We run a honest business. And wouldn’t stand for anything less. When housekeeping was cleaning your room after you left she saw headphones in the garbage and took those out and put them in lost and found. Another family member called the hotel apologizing for your accusing staff of this and stated you threw the headphones in the garbage.

6/10 Okay

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was disappointing compared to other hotels we have been staying at
Stayed 1 night in Mar 2023