Exterior

Reviews of Houston Marriott Medical Center/Museum District

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 636 out of 1001 reviews" "
Rating 8 - Good. 227 out of 1001 reviews" "
Rating 6 - Okay. 79 out of 1001 reviews" "
Rating 4 - Poor. 36 out of 1001 reviews" "
Rating 2 - Terrible. 23 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

CHARLES

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service
MY WIFE IS ON A WALKER. WE REQUEST A HANDICAP ROOM. THEY CHECK US INTO ROOM1912. THEY DELIVERED OUR BELONGINGS TO THE ROOM. WE TOLD THEM THAT MY WIFE COULD NOT USE THE SHOWER OR BATH. THEY GAVE US A NEW ROOM 1512. THAT TOOK CARE OF THAT PROBLEM.BUT WE HAD TO MOVE BELONGINGS TO THE NEW ROOM OUR SELFES. I AM 80 YEARS AND MY WIFE IS ON A WALKER. ALL THEY DID IS SEND US A CART TO MOVE OUR BELONGINGS. THIS NO WAY TO GUEST. FIRST NIGHT IN ROOM 1512. DURNING THE NIGHT THE SHEETS CAME OFF THE MATTRESS SO WE SLEEP ON A RAW MATTRESS MOST OF THE NIGHT. I THINK SOMEONE NEEDS TO CHECK INTO THE MANAGEMENT OF THSI HOTEL.
Stayed 3 nights in Apr 2024
Response from Director of Operations on Apr 18, 2024
Dear Charles, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the service issues. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed appropriately to ensure it is not repeated moving forward. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Lidia Duque, Director of Operations

10/10 Excellent

Eugene

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean neat excellent service terrific restraunts and valet parking was excellent
Stayed 3 nights in Apr 2024
Response from Director of Operations on Apr 13, 2024
Dear Eugene, Thank you for staying with us and for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our hospitality, well-kept accommodations, and all our amenities. Your compliments will be shared with our team. We hope to see you again soon and wish you all the best with your travels. Lidia Duque Director of Operations

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location & fantastic facilities
Stayed 4 nights in Mar 2024
Response from Director of Operations on Apr 12, 2024
Dear Brent, Thank you for choosing Houston Marriott Medical Center/Museum District and also for your nice review. We are pleased that our convenient location and all our amenities added to the enjoyment of your visit. We hope to welcome you again soon on your next visit to Houston.Lidia Duque Director of Operations

4/10 Poor

Megan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was very friendly. My only complaint is that our AC didn’t work and it didn’t seem like a 4/5 star hotel.
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 10, 2024
Dear Megan, Thank you for taking the time to leave your review. We genuinely regret that you had issues with the air unit in your room. Our goal is always to provide a comfortable, relaxing experience; therefore, we hope you will accept our apologies for this frustrating inconvenience. We will address this appropriately, and we very much appreciate you bringing this to our attention. We are grateful for your patience and hope you will visit again so we can provide you with the flawless visit you deserve.Lidia Duque,Director of Operations

10/10 Excellent

Sherry, Zwolle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale Clean Room! Good Restaurant! Great Room Service!
Stayed 1 night in Mar 2024
Response from Director of Operations on Apr 2, 2024
Dear Sherry, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our spotless accommodations as well as our hospitality. We hope to see you again soon, and we wish you all the best with your travels. Lidia Duque Director of Operations

10/10 Excellent

Diana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, room and property. They rooms was roomy Places to site see, the staff was very accommodating to our needs. Walkable to the medical area.
Stayed 1 night in Mar 2024
Response from Director of Operations on Apr 1, 2024
Dear Diana, It was great to read your review and learn how much you enjoyed your stay. We are happy that our location was perfect for your needs. We are also glad that you loved our well-kept accommodations as well as our friendly associates. Thank you very much for sharing your experience and some of the many things that make Houston Marriott Medical Center/Museum District an excellent choice.Lidia Duque Director of Operations

8/10 Good

Janne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 29, 2024
Dear Janne, Thank you for sharing the nice rating about your experience at Houston Marriott Medical Center/Museum District. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Lidia Duque Director of Operations

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 27, 2024
Dear Gary, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Houston Marriott Medical Center/Museum District, and we look forward to welcoming you back soon.Lidia Duque Director of Operations

2/10 Terrible

melissa

Stayed 1 night in Mar 2024
Response from Director of Operations on Apr 13, 2024
Dear Melissa, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Lidia Duque Director of Operations

6/10 Okay

michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooms are very outdated but clean. Was perfect for our location. Thank you
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 21, 2024
Dear Michelle, Thank you for your review. We are happy to hear that our well-kept rooms and ideal location met your needs. That said, we value your comments about the updates needed, as we understand you were looking for a more modern experience. We remain committed to clean and well-maintained accommodations and have taken notes for future plans. Thank you once again for sharing your valuable insights, and we hope to have the pleasure of welcoming you back in the future. Lidia Duque, Director of Operations

4/10 Poor

Melanie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked a stay partly because it had an indoor pool. When we checked in, the staff told us the pool was under maintenance and we would have to go across the street to swim. No mention of this when we booked our room. The sheets and towels had blood stains and the room was dusty. There was a loud knocking sound in our room that kept us up both nights. The staff did not fix it when they said they would look at it. The restaurant in the hotel charged $18 per drink. Overall, not a good stay and would never stay here again. The
Stayed 2 nights in Mar 2024
Response from Director of Operations on Mar 19, 2024
Dear Melanie, Thank you for choosing us and for your feedback. We never want to disappoint our guests therefore, we regret that we could not meet your expectations of an enjoyable visit. The information for the pool closure is mentioned on our website so that guests can have this information before booking with us. We also apologize for the cleanliness concerns you encountered in your accommodations. We have addressed this with our staff, and we are confident this will not be repeated. Furthermore, we are sorry for the dissatisfaction you had with some of the extra costs associated with your visit. Please allow us to regain your trust and allow us another opportunity to welcome you back for the flawless experience you deserve. Lidia Duque Director of Operations

2/10 Terrible

Tonya

Very disappointed! I booked this hotel because the temps were cool outside and they had an indoor pool….only to find out upon arrival that the pool/spa was “under renovations”. Ridiculous! Had I known, I could’ve booked somewhere else! Manipulative! Definitely ruined it for the kids! 😡
Response from Director of Operations on Mar 18, 2024
Dear Tonya, Thank you for choosing to stay with us and taking the time to evaluate your visit. We apologize for the inconvenience you experienced due to our remodel, and we regret your disappointment with the lack of a swimming pool on the property. We understand your frustration, and we are grateful for your understanding. We know the solution we offered did not change your experience, but we hope that you now feel more comfortable with our attempt to resolve this unfortunate situation and, in some way, help restore your confidence in our hotel. Our goal is to provide an exceptional experience to each of our guests, and we will be sure to review our third-party websites in addition to our official site to ensure everything is up-to-date. We hope that you will consider a return visit when our improvements have been completed so that you can experience our renewed and refreshed hotel firsthand. We look forward to welcoming you back soon. Safe travels.Lidia Duque Director of Operations

10/10 Excellent

Darren

Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 31, 2024
Dear Darren, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Houston Marriott Medical Center/Museum District. We look forward to your return and wish you all the best with your future travels. Lidia Duque, Director of Operations

10/10 Excellent

Tiesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in, clean, safe
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 11, 2024
Dear Tiesha, Thank you for your terrific review of Houston Marriott Medical Center/Museum District. We are pleased to know you had a great stay and that you especially loved our seamless check-in service and impeccable accommodations. Thank you again for your business, and we look forward to welcoming you back soon.Lidia Duque,Director of Operations

4/10 Poor

Corey

Travelled with family
First room given had 2 queens when we reserved a king. Went back down and asked for a King room and they put us in 411. Next to the trolley and next door was the 24hr weight room. The trolley stop was right outside so hearing ding ding ding…. All night. And the weight room was loud from dropping of weights. Usually started. Around 5:30am
Stayed 2 nights in Mar 2024
Response from Director of Operations on Mar 11, 2024
Dear Corey, Thank you for sharing your candid review. We apologize for the noise issues you experienced due to the location of your room; please know our front desk is always available to help make you as comfortable as possible. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. Thank you again for your business, and we hope to have an opportunity to better your experience with us whenever your travels bring you back to the area.Lidia Duque,Director of Operations

10/10 Excellent

Brandon

Travelled with family
Experience has been wonderful so far.
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 10, 2024
Dear Brandon, We are thrilled you had an excellent stay at Houston Marriott Medical Center/Museum District, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Lidia Duque Director of Operations

10/10 Excellent

stacy wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 10, 2024
Dear Ms. Wayne, Thank you for choosing Houston Marriott Medical Center/Museum District. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Lidia Duque Director of Operations

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe and clean. Just a little on the expensive side.
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 7, 2024
Dear Angela, We are delighted you had a great experience overall and found Houston Marriott Medical Center/Museum District hitting the mark on cleanliness standards. We understand that pricing is a consideration. While we strive to offer competitive rates for the quality of service we provide, we also continuously evaluate our pricing strategy to ensure value for our guests. We appreciate your input. Thank you for choosing our hotel, and we look forward to hosting you again soon.Lidia Duque, Director of Operations

2/10 Terrible

Kenneth

Liked: Staff & service
Disliked: Property conditions & facilities
Paid premium to find out the pool and hot tub are perminatly closed. 280 bucks for an old updated hotel.
Response from Director of Operations on Mar 7, 2024
Dear Kenneth, Thank you for posting a review of your stay with us. We understand that the availability of the pool and hot tub is an important amenity for our guests, and we sincerely apologize for any inconvenience this may have caused. We regret that this information was not communicated to you prior to your stay, and we understand how frustrating it has been for you. Your feedback is important to us, and we will review our communication processes to ensure that guests are well-informed of any changes to amenities while booking. We hope you will give us an opportunity to redeem ourselves in the future.Lidia Duque, Director of Operations

10/10 Excellent

Joshlyn

Travelled with family
Liked: Amenities
Quiet for being in the medical center. Friendly helpful staff.
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 5, 2024
Dear Joshlyn, Thank you for sharing your feedback regarding your recent stay at Houston Marriott Medical Center/Museum District. We strive to offer a tranquil atmosphere and attentive service, and we are delighted to know that you found it to your liking. We look forward to welcoming you back in the future.Lidia Duque, Director of Operations

10/10 Excellent

luis

Stayed 1 night in Feb 2024
Response from Director of Operations on Mar 22, 2024
Dear luis, Thank you for the perfect rating. We are glad you had a wonderful time at Houston Marriott Medical Center/Museum District. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Lidia Duque Director of Operations

10/10 Excellent

Laurence

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent location for business travel.
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on Feb 29, 2024
Dear Laurence, Thank you for choosing Houston Marriott Medical Center/Museum District and also for your generous review. We are pleased our ideal location added to the enjoyment of your business visit. We look forward to welcoming you again soon.Lidia Duque, Director of Operations

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on Feb 29, 2024
Dear Lisa, Thank you for staying with us and also for the excellent rating of Houston Marriott Medical Center/Museum District. It is always a pleasure to know that we exceeded our guests' expectations. We look forward to seeing you again soon, and we wish you all the best with your travels. Lidia Duque, Director of Operations

10/10 Excellent

Jennifer

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptional from the check in staff to the man Nathaniel who helped with our luggage and in the restaurants!
Stayed 2 nights in Feb 2024
Response from Director of Operations on Feb 24, 2024
Dear Jennifer, Thank you for being our guest at Houston Marriott Medical Center/Museum District. We are pleased you had an excellent stay and that our devoted associates especially Nathaniel helped to make your visit memorable. They continually strive to provide exceptional service, down to the smallest detail, and we will enjoy sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again.Lidia Duque Director of Operations

10/10 Excellent

Ann

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Very wonderful staff.
Stayed 2 nights in Feb 2024
Response from Director of Operations on Feb 12, 2024
Dear Ann, Thank you for being our guest at Houston Marriott Medical Center/Museum District. We are pleased you had an excellent stay and that our devoted associates helped to make your visit memorable. They continually strive to provide exceptional service, down to the smallest detail, and we will enjoy sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again.Lidia Duque Director of Operations

10/10 Excellent

ANTHONY

Late in the evening so can’t see property
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 10, 2024
Dear Anthony, Thank you for including Houston Marriott Medical Center/Museum District in your travel plans. We are glad you had an overall satisfactory visit. However, we regret not meeting all your expectations and have taken note of your additional feedback. We hope to see you again soon, and we wish you all the best with your travels. Lidia Duque Director of Operations

10/10 Excellent

brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel was great
Stayed 2 nights in Feb 2024
Response from Director of Operations on Feb 10, 2024
Dear Brenda, Thank you for staying at Houston Marriott Medical Center/Museum District and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed your visit. We hope to see you again soon, and we wish you all the best with your travels. Lidia Duque Director of Operations

8/10 Good

steven, Edinburg

Liked: Cleanliness, staff & service, property conditions & facilities
Safe,nice,convenient
Stayed 2 nights in Feb 2024
Response from Director of Operations on Feb 10, 2024
Dear Steven, Thank you for choosing Houston Marriott Medical Center/Museum District and also for your generous review. We are pleased our location added to the enjoyment of your visit. We appreciate the review and look forward to having you as our guest again.Lidia Duque Director of Operations

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Director of Operations on Feb 4, 2024
Dear Marilyn, Thank you for the generous rating of Houston Marriott Medical Center/Museum District. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit.Lidia Duque,Director of Operations

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
parking was expensive
Stayed 4 nights in Jan 2024
Response from Director of Operations on Jan 30, 2024
Dear Joseph, Thank you for taking the time to review your stay at Houston Marriott Medical Center/Museum District. We are glad you had an overall pleasant experience. However, we regret your dissatisfaction with our parking charges. We continually strive to offer competitive rates to our guests, and we appreciate your understanding. We look forward to welcoming you back the next time you are in the area!Lidia Duque Director of Operations

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Director of Operations on Jan 30, 2024
Dear Timothy, It is wonderful to know you enjoyed everything about your time at Houston Marriott Medical Center/Museum District and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Lidia Duque Director of Operations

8/10 Good

Quincy

Stayed 1 night in Jan 2024
Response from Director of Operations on Mar 22, 2024
Dear Quincy, We are delighted to learn that you had a pleasant overall experience during your stay at Houston Marriott Medical Center/Museum District, and we sincerely appreciate your kind rating. It was truly our pleasure to accommodate you, and we eagerly await your next visit with us. Lidia Duque, Director of Operations

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and very welcoming. Room was ready, room service was quick and it was quiet to sleep.
Stayed 1 night in Jan 2024
Response from Director of Operations on Jan 28, 2024
Dear Kristen, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our comfortable accommodations as well as our excellent service. We hope to see you again soon, and we wish you all the best with your travels. Lidia Duque Director of Operations

10/10 Excellent

Cecelia, Dallas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for my appointments with great shuttle service.
Stayed 2 nights in Jan 2024
Response from Director of Operations on Jan 27, 2024
Dear Cecelia, Thank you for the generous compliments about your Houston Marriott Medical Center/Museum District stay. We are delighted that we provided you with comfort and convenience with our ideal location, and we appreciate your praise for our complimentary shuttle. We wish you all the best; it was a pleasure hosting your stay.Lidia Duque Director of Operations

10/10 Excellent

Georgia

Travelled with family
Very nice room and bath. Staff at front desk was extremely helpful. We needed scissors and their help had them to our room in 5 minutes. Valet parkers were very quick and pleasant.
Stayed 1 night in Jan 2024
Response from Director of Operations on Jan 27, 2024
Dear Georgia, Thank you for taking the time to review your stay at Houston Marriott Medical Center/Museum District. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with the accommodations and the attentive service provided during your visit. We will surely share your comments with the front desk and valet teams. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable experience.Lidia Duque Director of Operations

6/10 Okay

Toby

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Director of Operations on Jan 27, 2024
Dear Toby, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Lidia Duque Director of Operations

8/10 Good

Shaukat

Stayed 1 night in Jan 2024
Response from Director of Operations on Mar 22, 2024
Dear Shaukat, Thank you for choosing Houston Marriott Medical Center/Museum District for your recent stay. We appreciate you taking the time to share your rating with us. We are delighted to learn that you had an enjoyable overall experience with us. We look forward to having the pleasure of welcoming you back soon. Lidia Duque, Director of Operations

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Director of Operations on Jan 20, 2024
Dear Kevin, Thank you for rating your stay at Houston Marriott Medical Center/Museum District. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Lidia Duque Director of Operations

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is Great/Parking Garage Sucks
Only complaint is the parking spaces in the parking garage are too narrow. My passenger door in my new vehicle now has a dent in it with the paint scraped down to the metal.
Stayed 2 nights in Jan 2024
Response from Director of Operations on Jan 19, 2024
Dear Ronald, Thank you for reviewing your visit to the Houston Marriott Medical Center/Museum District. We appreciate your kind rating and are glad to know you loved our beautiful property. However, we regret that you experienced vandalism to your property while staying with us. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels.Lidia Duque,Director of Operations

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very nice and comfortable.
Stayed 2 nights in Jan 2024
Response from Director of Operations on Jan 16, 2024
Dear George, Thank you for choosing Houston Marriott Medical Center/Museum District for your recent visit. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.Lidia Duque Director of Operations

8/10 Good

fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed stay at perfect location for hospital visits
Stayed 2 nights in Dec 2023
Response from Director of Operations on Jan 15, 2024
Dear Fernando, Thank you for including Houston Marriott Medical Center/Museum District in your travel plans. Connected by the skywalk, it is a pleasure that we can offer our guests the perfect resting place when visiting the world-renowned Texas Medical Center. Thank you once more, and we wish you all the best.Lidia Duque Director of Operations

6/10 Okay

Laudi

Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Director of Operations on Jan 13, 2024
Dear Laudi, Thank you for choosing us and for rating your experience. We regret if we missed any opportunities to provide you with a perfect stay. We hope you will give us another chance to prove that we are committed to providing an exceptional visit to each of our guests.Lidia Duque Director of Operations

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Houston new year's trip
The front desk staff could use additional training to provide information about the metro rail system and surrounding area for tourist places to visit. Professional attire and training lacking.
Stayed 2 nights in Dec 2023
Response from Director of Operations on Jan 10, 2024
Dear Guest, Thank you for choosing to stay with us at Houston Marriott Medical Center/Museum District. We are glad to know you had a pleasant stay overall, and we hope you enjoyed most aspects of your time with us. That said, we regret your experience while communicating with one of our front desks, and we can understand the frustration this caused. We strive to provide thoughtful hospitality to all our guests, and we will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your patience and look forward to welcoming you again.Lidia Duque Director of Operations

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed this hotel. We definitely plan on staying again the next time we are in Houston!
Stayed 1 night in Dec 2023
Response from Director of Operations on Jan 6, 2024
Dear Tiffany, Thank you for being our guest and for your generous review. We are glad to know that you enjoyed your stay with us at Houston Marriott Medical Center/Museum District. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Lidia Duque Director of Operations

10/10 Excellent

Pamela

Stayed 1 night in Dec 2023
Response from Director of Operations on Dec 30, 2023
Dear Pamela,It is wonderful to know you enjoyed everything about your time at Houston Marriott Medical Center/Museum District and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Lidia Duque Director of Operations

10/10 Excellent

Norakit

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Director of Operations on Dec 29, 2023
Dear Norakit,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Houston Marriott Medical Center/Museum District; we hope to see you again soon. Lidia Duque Director of Operations

2/10 Terrible

Megan

Travelled with family
Disliked: Amenities, property conditions & facilities
I went to this property specifically for the indoor pool , it was out of commission … they told us we could use the one at the hotel next door it was outdoors and not heated!!!!!! In December
Stayed 1 night in Dec 2023
Response from Director of Operations on Dec 27, 2023
Dear Megan, Thank you for leaving your review. We are sorry for your disappointment due to our pool being closed during your stay with us. This information is posted on our website, and we will share your comments appropriately. We are grateful for your feedback as we are always looking for ways to improve our guest experience. We hope you will consider us again so we can provide you with a much more satisfying visit. Lidia Duque,Director of Operations

10/10 Excellent

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
o
Stayed 2 nights in Dec 2023
Response from Director of Operations on Dec 24, 2023
Dear John, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Houston Marriott Medical Center/Museum District. We look forward to your return and wish you all the best with your future travels.Lidia Duque Director of Operations

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Director of Operations on Dec 23, 2023
Dear Gail, Thank you for taking the time to rate Houston Marriott Medical Center/Museum District. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to the city.Lidia Duque Director of Operations

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Director of Operations on Dec 17, 2023
Dear Shirley,It is wonderful to know you enjoyed everything about your time at Houston Marriott Medical Center/Museum District and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Lidia Duque Director of Operations