Outdoor pool, free cabanas, pool umbrellas
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Reviews of Hotel Granduca Houston

5 out of 5
Hotel Granduca Houston
1080 Uptown Park Blvd, Houston, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 772 out of 970 reviews" "
Rating 8 - Good. 97 out of 970 reviews" "
Rating 6 - Okay. 45 out of 970 reviews" "
Rating 4 - Poor. 30 out of 970 reviews" "
Rating 2 - Terrible. 26 out of 970 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My wife and i love this hotel. The staff is Amazing
Stayed 1 night in Apr 2024
Response from Hotel Granduca Team on Apr 18, 2024
Thank you for letting us know of your experience at Hotel Granduca. Your feedback has been shared with the entire team. We hope to welcome you again soon.

10/10 Excellent

Alberto

Liked: Cleanliness, property conditions & facilities
Very nice service
Stayed 2 nights in Mar 2024
Response from Hotel Granduca Team on Apr 1, 2024
Thank you for letting us know of your experience at Hotel Granduca. Your feedback has been shared with the entire team. We hope to welcome you again soon.

10/10 Excellent

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful clean hotel. Lovely staff. Always a pleasure to stay there.
Stayed 1 night in Dec 2023
Response from Hotel Granduca Team on Mar 26, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We hope to welcome you again soon.

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is gorgeous. You don’t know that you’re in Houston at this hotel. The staff go above and beyond to make your stay special. Our room was really nice with lots of room and comfort.
Stayed 1 night in Mar 2024
Response from Hotel Granduca Team on Mar 25, 2024
Thank you for letting us know of your experience at Hotel Granduca. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We hope to welcome you again soon.

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, beautiful grounds, lovely staff
Stayed 1 night in Mar 2024
Response from Hotel Granduca Team on Mar 20, 2024
Thank you for letting us know of your experience at Hotel Granduca. Your feedback has been shared with the entire team. Our staff will definitely be happy to read what you wrote. We hope to welcome you again soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, property conditions & facilities
We enjoyed our stay
Stayed 3 nights in Mar 2024
Response from Hotel Team on Mar 18, 2024
On behalf of the entire hotel team, I want to thank you for sharing about experience at Hotel Granduca.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Deborah

Liked: Cleanliness
No self parking for free. Valet attendants very nice and helpful. Front desk attendant hard to understand her accent and was not very friendly. Very nice room. Only one bar of soap for bathroom (need one each for shower and sink). Nice bathrobes. Lamp next to bed would not turn off unless you use the light switch by the door. Then have to find bed in the dark. Did not like that.
Stayed 1 night in Mar 2024
Response from Hotel Front Desk Team on Mar 18, 2024
On behalf of the entire hotel team, I want to thank you for sharing about experience at Hotel Granduca.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. We hope to welcome you again soon.

10/10 Excellent

Alberto

Liked: Cleanliness, property conditions & facilities
Terrific service
Stayed 1 night in Mar 2024
Response from Marlo Navarro on Mar 9, 2024
I want to thank you for sharing about experience at Hotel Granduca.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most. Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

David

Travelled with partner
Furniture in rooms worn, over used scuffed and scraped, front desk personnel at night were sorry and unhelpful, front desk personnel unaware of detail and extent of service offered by restaurant
Stayed 4 nights in Feb 2024
Response from Marlo Navarro on Feb 20, 2024
We appreciate you taking the time to provide us with your valued feedback. It is very disappointing to hear of the missed opportunities that you experienced throughout your stay. I assure you that they are being thoroughly investigated with our team and that it has been brought to the attention of our management to ensure your concerns are properly addressed. We sincerely apologize that the level of service experienced is not the level that we pride ourselves on. If there is anything that we may further assist with, please don't hesitate to reach out to the property directly.Sincerely,

10/10 Excellent

Iliana

Liked: Cleanliness, property conditions & facilities
Super best staycation place!
Stayed 2 nights in Jan 2024
Response from Marlo Navarro on Feb 18, 2024
On behalf of the entire hotel team, I want to thank you for sharing about experience at Hotel Granduca.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

MAURICIO

Travelled with family
Liked: Property conditions & facilities
FRIENDLY PLACE, YOU FEEL AT HOME. SUPER COMFORTABLE ROOMS. GREAT BED & SHOWER!
Stayed 2 nights in Jan 2024
Response from Hotel Team on Mar 8, 2024
Thank you for sharing your review. We are more than happy to have you stay with us.

10/10 Excellent

Kimberlynn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wyatt was great and very professional. This is the first hotel I've ever been to that actually looks like the pictures. The traditional suite was nice and roomy. Me and my husband will definitely be back.
Stayed 1 night in Jan 2024
Response from Hotel Team on Mar 8, 2024
Thank you for sharing your review. We are looking forward to seeing you again.

4/10 Poor

Jahn

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Great location, outdated amenities, Old smell in the hallways room are accessible, yet Sheets are rough towels are extremely dry and scratchy. Perhaps they could use some softener in the water in order to create a comfort. I will not recommend the price I payed.
Stayed 1 night in Jan 2024
Response from Front Office Manager on Mar 8, 2024
Thank you for sharing your feedback from your stay that give us opportunities for improvement. Rest assured that we have shared this with each department involved. There were shortcomings during your stay, for which we apologize, and which we can guarantee would not be present on a return visit. We do hope you will return to experience our usual high level of luxury service and create far more pleasant memories.

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024
Response from Marlo Navarro on Feb 18, 2024
Thank you for letting us know of your experience at Hotel Granduca. Your feedback has been shared with the entire team.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Nery

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Checkin was messed up. Paid extra for room with balcony, but was sent to two different rooms without balcony. They tried to charge me for upgrade to balcony even though I already paid that. Finally a manager stepped in and fixed everything on third try. What a hassle though.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Hotel Granduca is grand!
We were very pleased with our stay. The jr. suite was spacious and the bed was very comfortable. It was very quiet and the location was perfect with easy access to everything we had planned. The staff were all very friendly, warm and helpful. This is definitely a wonderful place to stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sergey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 12 nights in Dec 2023

10/10 Excellent

Mathieu

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet and clean for peace of mind. Very comfortable bed and bedding
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Bradley B

Stayed 1 night in Dec 2023

10/10 Excellent

Abideen

Stayed 1 night in Dec 2023

10/10 Excellent

Timothy

Stayed 1 night in Dec 2023

6/10 Okay

Valerie

Liked: Room comfort
If U want old, this place is for you.
This place is billed as 5 star. U wouldn't know it from looking at it. The place is in dire need of an update. The entire property looks like nothing new has been done to it since it opened. The rms r nothing special. Very old furniture & carpeting in them. I will say the bed (w/ my topper on it) was comfortable. The rm was quiet & there were ppl availabe if U needed something. If you're looking for something modern, go somewhere else. This place looks ancient. Wouldn't recommend it & wouldn't go back. The help was friendly tho.
Stayed 4 nights in Dec 2023

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Went for a birthday outing and a little R&R. Felt as if we were back in Italy. Everything from the courtyard, gym, bar, dining at ALBA were off the charts. Looking forward to our next visit.
Stayed 1 night in Dec 2023

10/10 Excellent

Josena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

larry

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Earl

Travelled with family
Liked: Cleanliness, room comfort
Quiet and comfy.
Excellent location for entire Galleria area, yet in a secluded pocket that is comforting and inviting. This is not your multi-story mega hotel, which can often be a plus. Pleasant staff. One note to management, keep the old world ambiance, but consider a little refresh on cabinets and possibly a lighter interior repaint. Complacency in this area can catch up to you in time.
Stayed 1 night in Dec 2023

10/10 Excellent

Erich

Stayed 2 nights in Nov 2023

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel , all the best in high end boutique hotel , personable , accommodating, the suite feels like home and the staff is very pleasant and helpful .
Stayed 2 nights in Nov 2023

8/10 Good

Janine

Travelled with group
Liked: Cleanliness, amenities
Location is great and they have a car and drive to go in a 3mile radius which is very helpful. It needs an update...rooms are very dated and dark
Stayed 3 nights in Nov 2023

10/10 Excellent

Dave

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Service staff is awesome. Poolside service is the best! Love the hotel décor. We will be back soon
Stayed 1 night in Oct 2023

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, will come back to it again. They thought of every detail and great staff!
Stayed 2 nights in Oct 2023

10/10 Excellent

Melisa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Alex, Ringwood

Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel in Houston
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

Patricia

Travelled with partner
Liked: Amenities, property conditions & facilities
Alba’s restaurant was a wonderful experience. A must to return. Alicia and the support staff was amazing. The chef was amazing too.
Stayed 1 night in Sep 2023

10/10 Excellent

Hyojeong

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Mahsa, Las vegas

Liked: Cleanliness, amenities, property conditions & facilities
Was a beautiful room, with living room, kitchen, stove, and dishwasher. Everything you need to be comfortable even working from the room and having dining options and Shopping nearby
Stayed 3 nights in Aug 2023

10/10 Excellent

Beverly

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Tom

Liked: Cleanliness, property conditions & facilities
This is always a favorite
Stayed 1 night in Aug 2023

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Unique home away from home. Excellent food and great location
Stayed 5 nights in Aug 2023

10/10 Excellent

Ziv

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good room, great service and amenities, in an upscale location in Houston
Stayed 2 nights in Aug 2023

10/10 Excellent

EDWARD

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

AIDA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Branden

Liked: Cleanliness, property conditions & facilities
Very attentive staff. Clean rooms. Great poolside atmosphere. Will be staying here every time now.
Stayed 1 night in Aug 2023

8/10 Good

lena

Travelled with family
Liked: Amenities
Hotel is very beautiful. Room was cozy and very well decorated. Room was clean and nice. Bathroom was very convenient and clean. Room has bar sofa two arms chairs and tv. Bedroom is separated. It’s very nice kitchen area. Pool and bar areas are very beautiful. Food and cocktails are very tasty. People who work there are very supportive and nice. Thank you dear hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

Rhonda

Stayed 1 night in Aug 2023

8/10 Good

Kathy

Liked: Cleanliness, amenities, property conditions & facilities
Tedross is an excellent employ Del
Stayed 1 night in Aug 2023