Outdoor pool, sun loungers

Reviews of Hampton Inn & Suites Houston/Clear Lake-Nasa Area

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 539 out of 1008 reviews" "
Rating 8 - Good. 271 out of 1008 reviews" "
Rating 6 - Okay. 97 out of 1008 reviews" "
Rating 4 - Poor. 53 out of 1008 reviews" "
Rating 2 - Terrible. 48 out of 1008 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Halls and elevators were a little warm but overall everything was good.
Stayed 1 night in Mar 2024
Response from Hampton Inn & Suites Clear Lake/NASA on Mar 17, 2024
Hi Jeffrey,Thank you for taking the time to leave a 5-star, review. Our team always appreciates feedback from our guests. Please come back and stay with us again, and don’t forget about our free breakfast!

8/10 Good

Ilja

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hampton Inn & Suites Clear Lake/NASA on Mar 17, 2024
Thank you for taking the time to leave a 4-star rating. Our team always appreciates feedback from our guests. Please come back and stay with us again, and don’t forget about our free breakfast!

10/10 Excellent

Eric, Saint Ansgar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The free breakfast was very minimal. Everything else was good.
Stayed 5 nights in Mar 2024
Response from Hampton Inn & Suites Clear Lake/NASA on Mar 14, 2024
Hi Eric, Thank you for the kind words! We’re so happy your visit went so smoothly. Please let your friends andfamily know about our hotel and come back and visit us soon!

4/10 Poor

Justin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cristal R. on Mar 15, 2024
We would like to apologize for the experience you had at our hotel. We would like to learn more aboutthe situation. Please send us your contact info and we would be more than happy to speak with you.

6/10 Okay

Cynthia A.

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hampton Inn & Suites Clear Lake/NASA on Mar 13, 2024
Hi Cynthia A,We would like to extend a sincere apology regarding the issue you had at our hotel. We have a high standard of quality at our hotel and we are disappointed you didn’t get to experience that. Please tell us more about your stay. Please contact us directly if you have any other questions or concerns.

2/10 Terrible

SHOVA

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service
The lady in front desk made us wait whike she was on the phone for 10 minutes. Breakfast-They were out of food 1 hr early and when asked for fruits or yogurt, they said they are out and didn’t fill. They did have much choice for kids. We hardly had any breakfast. Not worth it.
Stayed 1 night in Mar 2024
Response from Hampton Inn & Suites Clear Lake/NASA on Mar 11, 2024
Hi Shova, We would like to extend a sincere apology regarding the issue you had at our hotel. We have a high standard of quality at our hotel and we are disappointed you didn’t get to experience that. We will discuss your review with the team to ensure it gets corrected. Please contact us directly if you have any other questions or concerns.

8/10 Good

Opal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not a bad stay. It was quiet, clean and safe. I would definitely stay here again.
Stayed 2 nights in Feb 2024
Response from Hampton Inn & Suites Clear Lake/NASA on Feb 27, 2024
Hi Opal,Thank you for the kind words! We’re so happy your visit went so smoothly. Please let your friends andfamily know about our hotel and come back and visit us soon!

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast for a hotel. Friendly staff. Very clean room. Will stay again. Highly recommend.
Stayed 1 night in Feb 2024
Response from Hampton Inn & Suites Clear Lake/NASA on Feb 20, 2024
Hi Laurie,Thank you for the kind words! We’re so happy your visit went so smoothly. Please let your friends andfamily know about our hotel and come back and visit us soon!

8/10 Good

Pamela

Liked: Cleanliness, property conditions & facilities
Unfortunately after a late night arrival I was a few minutes late for breakfast, a staff member was not understanding about this fact and very unaccommodating with a very abrasive manner. Front desk staff were generally friendly and helpful.
Stayed 7 nights in Jan 2024
Response from Hampton Inn & Suites Clear Lake/NASA on Feb 1, 2024
Hi Pamela, Thank you for the kind rating! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

6/10 Okay

Carla

Disliked: Cleanliness
O hotel é bom, mas a limpeza deixou a desejar. Eles limpam o quarto e trocam toalhas a cada 2 dias, mas no nosso quarto nao entraram nenhum dia. Outros apartamentos devem ter tido mesmo problema e entao as pessoas colocam lixo no.corredor. o custo beneficio eh bom, localizacao boa, cafe da manha normal. Funcionarios atenciosos! Mas.precisam melhora questao de limpeza!
Stayed 3 nights in Jan 2024
Response from Hampton Inn & Suites Clear Lake/NASA on Jan 29, 2024
Hi Carla,Obrigado por tomar o tempo para deixar comentários sobre a sua estadia. Lamentamos que você tenha tido uma experiência inesperada em nosso hotel. Nós nos orgulhamos de fornecer o melhor serviço ao cliente e hospitalidade. Vamos garantir que essa questão seja resolvida imediatamente. Por favor, deixe-nos saber se você precisa de mais alguma coisa.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cristal at the front desk went above and beyond. We had just gotten off a cruise ship in galveston and we had a lyft drive drop us off at 9:30 in the morning to see if they could hold our luggage while we went to the space center until check in at 3pm. Cristal stated she could. I asked if it was possible that they might have a room available early. Cristal stated they did and she could go ahead and let us have it early. I could have cried. My husband is disabled, we were tired and for Cristal to let us check in early was more amazing for us than you can imagine. It allowed my husband a chance to lay down and rest and get a cup of coffee. Cristal's kindness was amazing! It meant so so much to us. Hampton has my business forever now!!Thank you Cristal, your kindness meant so much to us!!
Stayed 1 night in Jan 2024
Response from Hampton Inn & Suites Clear Lake/NASA on Jan 16, 2024
Hi Jennifer,Thank you for the kind rating! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

6/10 Okay

Timothy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Jan 8, 2024
Hi Timothy,Thank you for taking the time to rate us! We’re so happy your visit went so smoothly. We are in process of renovations. Please let your friends and family know about our hotel and come back and visit us soon!

2/10 Terrible

Marichu

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
TV has no signal when we arrived, excuse was due to rain but when asked are we the only one having this problem, no response. We stayed out all day so when we went back to hotel and asked for maintainance to fix TV we were told we shoul not have waited this late to request for them. Well, we should not have this problem AT ALL. Not our fault. Microwave does not heat up food either. Door cards got deactivated several times. Had to go to the desk 3x!!! And the person even asked us what's wrong with our cards, well what is wrong with YOUR cards?!!! Poor service.
Stayed 2 nights in Dec 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Dec 18, 2023
On behalf of the Hampton Inn & Suites Clear Lake family we want to say thank you. The time taken along with the effort to share your experience with us is genuinely appreciated. Your feedback is very important and your satisfaction is our top priority. Despite having a highly qualified team, and a track record of excellent service we proudly maintain; we deeply regret not having met the quality standards you deserve. However we would like to take this occasion to encourage you to continue being part of our family. We have enjoyed serving you and were delighted to have you as our guest. We will be honored to be your host again, and we will do everything in our power to exceed your expectations if you ever visit again the Houston, Clear Lake area.

8/10 Good

Ray

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Dec 18, 2023
Hi Ray,Thank you for the kind rating! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good greetings!
Our room was very clean, the bed was comfortable! Breakfast was good, coffee was very good!
Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Dec 18, 2023
Hi Linda,Thank you for the great review! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

10/10 Excellent

Angel

Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Dec 13, 2023
Hi Angel,Thank you for the kind words! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

10/10 Excellent

Bobby

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was willing to please especially Nisha that ran the front desk in the evening. Would like to give the lady's that ran the breakfast buffet a five star rating also. They kept everything fully stocked and was no waiting for breakfast.
Stayed 1 night in Nov 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Dec 13, 2023
Hi Bobby,Thank you for the kind words! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

2/10 Terrible

Thomas

Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Dec 13, 2023
Hi Thomas, We would like to extend a sincere apology regarding the issue you had at our hotel. We have a high standard of quality at our hotel, and we are disappointed you didn’t get to experience that. Please give us more information regarding your stay so we can discuss your review with the team to ensure it gets corrected. Please contact us directly if you have any other questions or concerns.

8/10 Good

Michael, Lufkin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is starting to show its age but it is overall an ok stay for the price
Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Dec 13, 2023
Hi Michael,Thank you for the kind words! We’re so happy your visit went so smoothly. We are in process of renovations. Please let your friends and family know about our hotel and come back and visit us soon!

10/10 Excellent

James, Fort Worth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Dec 14, 2023
Hi James,Thank you for the kind rating! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, staff cordial. Breakfast ladies were excellent:friendly, efficient and helpful.
Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Dec 13, 2023
Hi Christine,Thank you for the kind words! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what I expect at a Hampton, not glamorous but comfortable.
Stayed 1 night in Nov 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Dec 1, 2023
Hi Lawrence,On behalf of the Hampton Inn & Suites Clear Lake family we want to say thank you. The time taken along with the effort to share your experience with us is genuinely appreciated. Your feedback is very important to us and your satisfaction our top priority. It has been a pleasure serving you and we are very glad you enjoyed your stay at our property. It is a joy for us to receive such positive response from you. We were delighted to have you as our guest! Your comment was shared with our team and it sure gave us a moment of rejoicing knowing that our mission was accomplished. We are taking this occasion to encourage you to continue being part of our family. We will always do everything possible to merit the confidence you have placed in us, and we will be more than honored to be your host again in a future visit to Houston, Clear Lake Nasa Area.

6/10 Okay

Emane

Liked: Amenities
Stayed 6 nights in Nov 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Dec 18, 2023
Thank you for taking the time to rate us! We’re so happy you stayed at our location. Please let your friends and family know about our hotel and come back and visit us soon!

8/10 Good

Hemant

Stayed 1 night in Nov 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Dec 18, 2023
Hi Hemant, Thank you for the kind rating! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

10/10 Excellent

Shelley Cook

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Nov 24, 2023
Hi Shelley,Thank you for the kind rating! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

10/10 Excellent

Adurthi

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 1 night in Nov 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Nov 22, 2023
Hi Adurthi,Thank you for the kind rating! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

4/10 Poor

Vester

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I would not recommend this property due to cockroaches on my night stand. My room was switched but I was worried about cockroaches during my stay. No discount has been offered.
Stayed 2 nights in Nov 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Nov 14, 2023
Hi Vester,We have a high standard of quality at our hotel, and we are disappointed you didn’t get to experience that. We will discuss your review with the team to ensure it gets corrected. Please contact us directly if you have any other questions or concerns.

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness
.
Stayed 2 nights in Nov 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Nov 13, 2023
Hi Luke,Thank you for the kind rating! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

10/10 Excellent

Adam

I would definitely stay there again.
Stayed 1 night in Nov 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Nov 10, 2023
Hi Adam,Thank you for the kind words! We’re so happy your visit went so smoothly. Please let your friends andfamily know about our hotel and come back and visit us soon!

10/10 Excellent

Melissa

Stayed 1 night in Nov 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Nov 7, 2023
H Melissa,Thank you for the kind rating! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 1 night in Oct 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Nov 7, 2023
Hi Eduardo,Thank you for the kind words! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Oct 30, 2023
Hi Gloria,Thank you for the kind words! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 29, 2023
Thank you for your review. We’re so happy your visit went so smoothly. Please let your friends andfamily know about our hotel and come back and visit us soon!

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was located on the 2nd floor - seems there was quite a bit of noise that carries on that floor. Not sure if higher floors may have the same level of noise.
Stayed 2 nights in Oct 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Oct 20, 2023
Hi David,Hi Catherine, We have a high standard of quality at our hotel, and we are disappointed you didn’t get to experience that. We will discuss your review with the team to ensure it gets corrected. Please contact us directly if you have any other questions or concerns.

8/10 Good

Gregory John, Carstairs

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great stay! Breakfast was amazing! Will stay here again.
Stayed 3 nights in Oct 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Oct 10, 2023
Hi Gregory,Thank you for the kind words! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 1 night in Oct 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Oct 10, 2023
Hi Susan,Thank you for the kind words! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

10/10 Excellent

Sean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a very good free breakfast. Room was fantastic
Stayed 4 nights in Sep 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Oct 10, 2023
Hi Sean,Thank you for the kind words! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location, plenty of restaurants in close proximity
Stayed 2 nights in Oct 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Oct 10, 2023
Hi Alison,Thank you for the kind words! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

10/10 Excellent

Tommy

Stayed 5 nights in Sep 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Oct 10, 2023
Hi Tommy,Thank you for the kind rating! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

8/10 Good

Matt

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Oct 10, 2023
Hi Matt,Thank you for the kind rating! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

10/10 Excellent

MARLETTA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast we have ever had at any hotel !!
Stayed 1 night in Sep 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Oct 4, 2023
Hi Marletta,The Hampton Inn & Suites team appreciates the feedback you left on your stay. Please come back and visit us again next time you’re in Webster, Texas

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Oct 4, 2023
Ho Scott, The Hampton Inn & Suites team appreciates the rating you left on your stay. Please come back and visit us again next time you’re in Webster, Texas

10/10 Excellent

Sheri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean and comfortable. I have a hard time sleeping on hotel beds and I didn’t hear. The breakfast was good, with fresh fruit. The only issue we had was the air didn’t cool enough. It was cold but not cold enough.
Stayed 1 night in Sep 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Sep 25, 2023
Hi Sheri,The Hampton Inn & Suites team appreciates the feedback you left on your stay. Please come back andvisit us again next time you’re in Webster, Texas.

2/10 Terrible

Kathryn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here!!!!
Stayed 1 night in Sep 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Sep 18, 2023
Hi Kathryn,We would like to extend a sincere apology regarding the issue you had at our hotel. We have a high standard of quality at our hotel, and we are disappointed you didn’t get to experience that. Please give us more information regarding your stay so we can discuss your review with the team to ensure it gets corrected. Please contact us directly if you have any other questions or concerns.

8/10 Good

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience! Quality of breakfast was sub par though.
Stayed 2 nights in Sep 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Sep 11, 2023
Hi Jesse,Thank you for the kind rating! We’re so happy your visit went so smoothly. Please let your friends andfamily know about our hotel and come back and visit us soon!

6/10 Okay

Catherine

Stayed 4 nights in Sep 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Oct 4, 2023
Hi Catherine, We have a high standard of quality at our hotel, and we are disappointed you didn’t get to experience that. Please give us more information regarding your stay and we can discuss your review with the team to ensure it gets corrected. Please contact us directly if you have any other questions or concerns.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to Houston and Galveston.
Stayed 2 nights in Sep 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Sep 11, 2023
Hi John, Thank you for the kind rating! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Sep 11, 2023
Hi Ashley,Thank you for the kind rating! We’re so happy your visit went so smoothly. Please let your friends and family know about our hotel and come back and visit us soon!

4/10 Poor

Dana

Travelled with family, Travelled with pets
Disliked: Property conditions & facilities
Area was great but air didn't work. We had pets so no one could enter however it shouldve been checked before our stay. Miserable sleeping conditions. Pull out sofa bed mattress cover had mold on bottom.
Stayed 2 nights in Sep 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Sep 11, 2023
Hi Dana,We would like to extend a sincere apology regarding the issue you had at our hotel. We have a high standard of quality at our hotel, and we are disappointed you didn’t get to experience that. We will discuss your review with the team to ensure it gets corrected. Please contact us directly if you have any other questions or concerns.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Good deal
The hotel was older, but fine. Nice pool. Good location.
Stayed 1 night in Sep 2023
Response from Hampton Inn & Suites Clear Lake/NASA on Sep 4, 2023
Hi Anonymous,Thank you for taking the time to leave a great rating and review. Our team always appreciates feedback from our guests. We are glad you enjoyed your stay at our location. Please come back and stay with us again, and don’t forget about our free breakfast!